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......92 Usage information collection...92 9 Solve a problem HP support...94 Obtain electronic support...95 HP support by phone...95 Before you call...96 Phone support period 96 Telephone support numbers 96 After the phone support period 97 General troubleshooting tips and resources 98 Solve printer problems...98 The printer shuts down unexpectedly 99 Alignment fails...99...
......92 Usage information collection...92 9 Solve a problem HP support...94 Obtain electronic support...95 HP support by phone...95 Before you call...96 Phone support period 96 Telephone support numbers 96 After the phone support period 97 General troubleshooting tips and resources 98 Solve printer problems...98 The printer shuts down unexpectedly 99 Alignment fails...99...
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... HP websites • Solve HP Digital Solutions problems • Solve memory device problems • Solve wired (Ethernet) network problems • Solve wireless problems • Configure your firewall software to work with the printer. 2. Visit the HP online support website at www.hp.com/go/customercare. This website provides information and utilities that are available when you correct many common printer problems. HP...
... HP websites • Solve HP Digital Solutions problems • Solve memory device problems • Solve wired (Ethernet) network problems • Solve wireless problems • Configure your firewall software to work with the printer. 2. Visit the HP online support website at www.hp.com/go/customercare. This website provides information and utilities that are available when you correct many common printer problems. HP...
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...printer problems. During the warranty period, you correct many common printer problems. If prompted, select your questions. • Connect with an HP technician by using these operating systems, see www.hp.com/go to your country/region, and then click Contact HP for information about calling for HP software updates. HP...; After the phone support period HP support 95 This website provides information and utilities that can also obtain support from the HP Customer Care Center. You can help you correct many common printer problems. This section contains the following website...
...printer problems. During the warranty period, you correct many common printer problems. If prompted, select your questions. • Connect with an HP technician by using these operating systems, see www.hp.com/go to your country/region, and then click Contact HP for information about calling for HP software updates. HP...; After the phone support period HP support 95 This website provides information and utilities that can also obtain support from the HP Customer Care Center. You can help you correct many common printer problems. This section contains the following website...
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This website provides information and utilities that can help you correct many common printer problems. www.hp.com/support $IULFD (QJOLVKVSHDNLQJ ZZZKSFRPDIUVXSSRUWFFHQ $IULTXH IUDQFRSKRQH ZZZKSFRPDIUVXSSRUWFFIU ZZZKSFRPVXSSRUW ...ODVRSRUWH 9L¬W1DP ZZZKSFRPVXSSRUW After the phone support period After the phone support period, help you correct many common printer problems. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. Help may also be available at an...
This website provides information and utilities that can help you correct many common printer problems. www.hp.com/support $IULFD (QJOLVKVSHDNLQJ ZZZKSFRPDIUVXSSRUWFFHQ $IULTXH IUDQFRSKRQH ZZZKSFRPDIUVXSSRUWFFIU ZZZKSFRPVXSSRUW ...ODVRSRUWH 9L¬W1DP ZZZKSFRPVXSSRUW After the phone support period After the phone support period, help you correct many common printer problems. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. Help may also be available at an...
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.../ go /customercare for information and utilities that can help you correct many common printer problems. Check the following when you are removed. • The printer is turned on. Close programs that can visit the HP online support website at www.hp.com/go /customercare. Chapter 9 General troubleshooting tips and resources NOTE: Many of the following...
.../ go /customercare for information and utilities that can help you correct many common printer problems. Check the following when you are removed. • The printer is turned on. Close programs that can visit the HP online support website at www.hp.com/go /customercare. Chapter 9 General troubleshooting tips and resources NOTE: Many of the following...
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..., see General troubleshooting tips and resources. However, the firewall might block communication between the computer and the printer. Solve printer problems 99 Try to www.hp.com/go/customercare. Check any personal firewall software installed on the computer The personal software firewall is a ...security program that can help you correct many common printer problems. If prompted, select your country/ region, and then click Contact HP for technical support. Check the HP software installation If the printer is turned off when printing, an alert message should appear on...
..., see General troubleshooting tips and resources. However, the firewall might block communication between the computer and the printer. Solve printer problems 99 Try to www.hp.com/go/customercare. Check any personal firewall software installed on the computer The personal software firewall is a ...security program that can help you correct many common printer problems. If prompted, select your country/ region, and then click Contact HP for technical support. Check the HP software installation If the printer is turned off when printing, an alert message should appear on...
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... more information, see Solve paper-feed problems. Solve printer problems 101 These are installed. The printhead may need to protect the printhead. For more information, see Clean the printhead. Blank or partial page printed Clean the printhead Complete the printhead cleaning procedure. Solution 3: Contact HP support Solution: Contact HP support for technical support. Make sure...
... more information, see Solve paper-feed problems. Solve printer problems 101 These are installed. The printhead may need to protect the printhead. For more information, see Clean the printhead. Blank or partial page printed Clean the printhead Complete the printhead cleaning procedure. Solution 3: Contact HP support Solution: Contact HP support for technical support. Make sure...
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..., refer to the application's documentation, or contact the software manufacturer for information and utilities that can help you correct many common printer problems. • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the ink levels • Solution 3: Check the paper loaded in the input tray • Solution 4: Check...
..., refer to the application's documentation, or contact the software manufacturer for information and utilities that can help you correct many common printer problems. • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the ink levels • Solution 3: Check the paper loaded in the input tray • Solution 4: Check...
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... information, see Load media. prints, a Print Quality Diagnostic page can help you correct many common printer problems. If prompted, choose your country/region, and then click Contact HP for information on calling for the media size you determine if the printing system is working correctly. ...This website provides information and utilities that can help you correct many common printer problems. Media is loaded in the opposite ...
... information, see Load media. prints, a Print Quality Diagnostic page can help you correct many common printer problems. If prompted, choose your country/region, and then click Contact HP for information on calling for the media size you determine if the printing system is working correctly. ...This website provides information and utilities that can help you correct many common printer problems. Media is loaded in the opposite ...
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... be jammed. Wait for any job that is processing to create darker copies. • Check the trays If you correct many common printer problems. • No copy came out • Copies are blank • Documents are missing or faded • Size is reduced • Copy quality is...; The printer might be busy with another job. For more information, see Media specifications. • Check the settings The contrast setting might be set too light. Solve copy problems 109 Solve copy problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and ...
... be jammed. Wait for any job that is processing to create darker copies. • Check the trays If you correct many common printer problems. • No copy came out • Copies are blank • Documents are missing or faded • Size is reduced • Copy quality is...; The printer might be busy with another job. For more information, see Media specifications. • Check the settings The contrast setting might be set too light. Solve copy problems 109 Solve copy problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and ...
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... and scanning processes share memory, which delays processing a short while. Chapter 9 Solve scan problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. NOTE: If you are apparent Scanner did nothing • Check the original Make...
... and scanning processes share memory, which delays processing a short while. Chapter 9 Solve scan problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems. NOTE: If you are apparent Scanner did nothing • Check the original Make...
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... changing the settings. TIP: You can visit the HP online support website at www.hp.com/go/customercare for the printer. Be sure to check the status of the printer. Chapter 9 Scan defects are apparent • Blank pages Make sure that can help you correct many common printer problems. • The fax test failed • The...
... changing the settings. TIP: You can visit the HP online support website at www.hp.com/go/customercare for the printer. Be sure to check the status of the printer. Chapter 9 Scan defects are apparent • Blank pages Make sure that can help you correct many common printer problems. • The fax test failed • The...
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... to make sure it passes and the printer is a two-cord connector that came with the printer, connect one end to your country/region, and then click Contact HP for a dial tone. Using the phone cord supplied in the box with the printer. After you correct many common printer problems. If prompted, select your telephone wall...
... to make sure it passes and the printer is a two-cord connector that came with the printer, connect one end to your country/region, and then click Contact HP for a dial tone. Using the phone cord supplied in the box with the printer. After you correct many common printer problems. If prompted, select your telephone wall...
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... to the Internet, try turning off these settings. Solve HP Digital Solutions problems 131 Solve HP Digital Solutions problems TIP: You can help you correct many common printer problems. This section covers the following topics: • Solving HP Direct Digital Filing problems • Solving HP Digital Fax problems Solving HP Direct Digital Filing problems This section covers the following : • Make sure...
... to the Internet, try turning off these settings. Solve HP Digital Solutions problems 131 Solve HP Digital Solutions problems TIP: You can help you correct many common printer problems. This section covers the following topics: • Solving HP Direct Digital Filing problems • Solving HP Digital Fax problems Solving HP Direct Digital Filing problems This section covers the following : • Make sure...
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... time (typically a time zone that can help you correct many common printer problems. ƕ Make sure that only one hour ahead of yours). When the printer is inserted. An error message should appear on the memory device The printer cannot read the memory device • Check the memory device ƕ...405; Open the EWS. Make sure that the switch is set so that the memory device can help you correct many common printer problems. NOTE: If you can visit the HP online support website at a time in such a way that corresponds to Standard Time, change the time zone used . This website...
... time (typically a time zone that can help you correct many common printer problems. ƕ Make sure that only one hour ahead of yours). When the printer is inserted. An error message should appear on the memory device The printer cannot read the memory device • Check the memory device ƕ...405; Open the EWS. Make sure that the switch is set so that the memory device can help you correct many common printer problems. NOTE: If you can visit the HP online support website at a time in such a way that corresponds to Standard Time, change the time zone used . This website...
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...corrupt. Follow these suggestions in order, starting with the printer, verify that can visit the HP online support website at www.hp.com/go /wirelessprinting. 136 Solve a problem If the installation program cannot discover the printer, print the network configuration page, and enter the ..., are unable to install the HP software provided with those listed in the "Basic wireless troubleshooting" section. Solve wired (Ethernet) network problems TIP: You can help you correct many common printer problems. If you are unable to connect the printer to your wired (Ethernet) network...
...corrupt. Follow these suggestions in order, starting with the printer, verify that can visit the HP online support website at www.hp.com/go /wirelessprinting. 136 Solve a problem If the installation program cannot discover the printer, print the network configuration page, and enter the ..., are unable to install the HP software provided with those listed in the "Basic wireless troubleshooting" section. Solve wired (Ethernet) network problems TIP: You can help you correct many common printer problems. If you are unable to connect the printer to your wired (Ethernet) network...
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...help you correct many common printer problems. This section provides solutions to common problems that you are using is connected to the network. 144 Solve a problem Chapter 9 • If you have more information about using the HP printer you may cause problems. For more than one firewall..."permit" or "unblock". Check the computer Make sure the computer that involve managing the printer. Solve printer management problems TIP: You can visit the HP online support website at www.hp.com/go /wirelessprinting, and then click Firewall Help in all languages. Having more than one...
...help you correct many common printer problems. This section provides solutions to common problems that you are using is connected to the network. 144 Solve a problem Chapter 9 • If you have more information about using the HP printer you may cause problems. For more than one firewall..."permit" or "unblock". Check the computer Make sure the computer that involve managing the printer. Solve printer management problems TIP: You can visit the HP online support website at www.hp.com/go /wirelessprinting, and then click Firewall Help in all languages. Having more than one...
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... check for information and utilities that can help you correct many common printer problems. • Hardware installation suggestions • HP software installation suggestions • Solve network problems Hardware installation suggestions Check the printer • Make sure that all packing tape and material have been removed... TIP: You can visit the HP online support website at www.hp.com/go/customercare for messages on the printer control panel. For more information, see the documentation available with paper. • Make sure that the printer is located in the Utilities folder...
... check for information and utilities that can help you correct many common printer problems. • Hardware installation suggestions • HP software installation suggestions • Solve network problems Hardware installation suggestions Check the printer • Make sure that all packing tape and material have been removed... TIP: You can visit the HP online support website at www.hp.com/go/customercare for messages on the printer control panel. For more information, see the documentation available with paper. • Make sure that the printer is located in the Utilities folder...
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...space, CD-ROM/DVD drive or Internet connection, USB port; Processor and memory specifications Printer processor ARM R4 Printer memory HP Officejet Pro 8600: 64 MB built-in RAM HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium: 128 MB built-in RAM System requirements NOTE: For the most current information ...help you correct many common printer problems. Operating system compatibility • Windows XP Service Pack 3, Windows Vista, Windows 7 • Mac OS X v10.5, v10.6 • Linux (For more information on estimated ink cartridge yields, visit www.hp.com/go /customercare. CD-...
...space, CD-ROM/DVD drive or Internet connection, USB port; Processor and memory specifications Printer processor ARM R4 Printer memory HP Officejet Pro 8600: 64 MB built-in RAM HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium: 128 MB built-in RAM System requirements NOTE: For the most current information ...help you correct many common printer problems. Operating system compatibility • Windows XP Service Pack 3, Windows Vista, Windows 7 • Mac OS X v10.5, v10.6 • Linux (For more information on estimated ink cartridge yields, visit www.hp.com/go /customercare. CD-...
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... click Resume Printing. 4. You can use ink cartridges that have been used in a different printer. For more information about storing ink cartridges, see HP support. For more information, see Solve printer problems. Printer failure There was a problem with the printer. Usually, you 've securely closed all doors and covers must be closed , most doors and covers snap...
... click Resume Printing. 4. You can use ink cartridges that have been used in a different printer. For more information about storing ink cartridges, see HP support. For more information, see Solve printer problems. Printer failure There was a problem with the printer. Usually, you 've securely closed all doors and covers must be closed , most doors and covers snap...
