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... appear...114 Scanned image quality is poor 114 Scan defects are apparent 116 Solve fax problems...116 The fax test failed...117 Solve problems using Web Services and HP websites 129 Solve problems using Web Services 130 Solve problems using HP websites 131 Solve HP Digital Solutions problems 131 Solving HP Direct Digital Filing problems 131 Common problems...131 Unable to scan to network...
... appear...114 Scanned image quality is poor 114 Scan defects are apparent 116 Solve fax problems...116 The fax test failed...117 Solve problems using Web Services and HP websites 129 Solve problems using Web Services 130 Solve problems using HP websites 131 Solve HP Digital Solutions problems 131 Solving HP Direct Digital Filing problems 131 Common problems...131 Unable to scan to network...
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..., paste, and edit. 3 Scan You can use the HP software to scan documents into a format that you install the HP software. You can also scan these originals from the printer control panel NOTE: If you have problems scanning documents, see Solve scan problems. This section contains the following topics: • Scan an original • Scan using either the HP software provided with...
..., paste, and edit. 3 Scan You can use the HP software to scan documents into a format that you install the HP software. You can also scan these originals from the printer control panel NOTE: If you have problems scanning documents, see Solve scan problems. This section contains the following topics: • Scan an original • Scan using either the HP software provided with...
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... confirmation 1. The default fax confirmation setting is not printed for planning purposes only. Use reports 81 When you scan the fax to send from the control panel or the HP software. NOTE: Ensure that a confirmation report is Off. Use reports You can set to avoid possible printing ...delays. these instructions to do so. By default, the printer is a problem sending or receiving a fax. For more information, see...
... confirmation 1. The default fax confirmation setting is not printed for planning purposes only. Use reports 81 When you scan the fax to send from the control panel or the HP software. NOTE: Ensure that a confirmation report is Off. Use reports You can set to avoid possible printing ...delays. these instructions to do so. By default, the printer is a problem sending or receiving a fax. For more information, see...
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...; Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve problems using Web Services and HP websites • Solve HP Digital Solutions problems • Solve memory device problems • Solve wired (Ethernet) network problems • Solve wireless problems • Configure your problem, try using one of the following features: • Fast...
...; Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve problems using Web Services and HP websites • Solve HP Digital Solutions problems • Solve memory device problems • Solve wired (Ethernet) network problems • Solve wireless problems • Configure your problem, try using one of the following features: • Fast...
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...too moist or too rough). Check the settings for the missing or faded documents. See the onscreen Help for the HP software for normal size. • The HP software settings might be able to compensate, even if you adjust the contrast. ƕ Colored backgrounds might cause images ...might appear in a different shade. ƕ If you are copying a borderless original, load the original on the scan bed. For more information, see Print quality troubleshooting. 110 Solve a problem Copy quality is loaded incorrectly, it on the scanner glass as indicated by the icon on the scanner glass, ...
...too moist or too rough). Check the settings for the missing or faded documents. See the onscreen Help for the HP software for normal size. • The HP software settings might be able to compensate, even if you adjust the contrast. ƕ Colored backgrounds might cause images ...might appear in a different shade. ƕ If you are copying a borderless original, load the original on the scan bed. For more information, see Print quality troubleshooting. 110 Solve a problem Copy quality is loaded incorrectly, it on the scanner glass as indicated by the icon on the scanner glass, ...
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.... • Check the HP software Make sure the HP software provided with the printer is not busy. To obtain good results, do not use a resolution that is loaded correctly. Chapter 9 Solve scan problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information... and utilities that can help you correct many common printer problems. NOTE: If you are apparent Scanner did not scan or text is missing • Text ...
.... • Check the HP software Make sure the HP software provided with the printer is not busy. To obtain good results, do not use a resolution that is loaded correctly. Chapter 9 Solve scan problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information... and utilities that can help you correct many common printer problems. NOTE: If you are apparent Scanner did not scan or text is missing • Text ...
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...correctly. To install this software, open HP Utility. (For more information, see HP Utility (Mac OS X).) Click the Applications icon on the HP Utility toolbar, double-click HP Setup Assistant, and then follow the onscreen instructions. ƕ When you scan the original, make sure the OCR ... click Start, select Programs or All Programs, click HP, select your printer name, and then click Printer Setup & Software. Solve scan problems 113 Click Add More Software, click Customize Software Selections, and make sure that you scanned the document from the scanner glass. For more information...
...correctly. To install this software, open HP Utility. (For more information, see HP Utility (Mac OS X).) Click the Applications icon on the HP Utility toolbar, double-click HP Setup Assistant, and then follow the onscreen instructions. ƕ When you scan the original, make sure the OCR ... click Start, select Programs or All Programs, click HP, select your printer name, and then click Printer Setup & Software. Solve scan problems 113 Click Add More Software, click Customize Software Selections, and make sure that you scanned the document from the scanner glass. For more information...
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... combined characters, "rn" might be detected when the image is not skewed. Scanned image quality is poor The original is better. 114 Solve a problem In the HP software, check the TWAIN source by using a USB connection, make sure the document is scanned or printed or when the image appears on the printer control panel...
... combined characters, "rn" might be detected when the image is not skewed. Scanned image quality is poor The original is better. 114 Solve a problem In the HP software, check the TWAIN source by using a USB connection, make sure the document is scanned or printed or when the image appears on the printer control panel...
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...the printer. ƕ The defects might be on the scanner glass. ƕ Adjust the HP software settings according to how you load the originals into the ADF. For best results, use the scanner glass for scanning rather than the ADF. ƕ Use high-quality originals. ƕ Place the media correctly...the screen is dirty, the image produced does not have been loaded incorrectly. For more colors (or levels of gray). Solve scan problems 115 Take steps to improve the scan quality ƕ Use the glass to protect your computer. Text or images on the back of a two-sided original appear ...
...the printer. ƕ The defects might be on the scanner glass. ƕ Adjust the HP software settings according to how you load the originals into the ADF. For best results, use the scanner glass for scanning rather than the ADF. ƕ Use high-quality originals. ƕ Place the media correctly...the screen is dirty, the image produced does not have been loaded incorrectly. For more colors (or levels of gray). Solve scan problems 115 Take steps to improve the scan quality ƕ Use the glass to protect your computer. Text or images on the back of a two-sided original appear ...
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... might need to be replaced. ƕ The defects might be on the original and are having faxing problems, you can print a fax test report to fix any problems found. See the HP printer software Help for more information, see The fax test failed. If the printer is placed correctly. ...8226; Blank pages Make sure that the original document is not set up correctly for faxing, you might experience problems when sending faxes, receiving faxes, or both. Be sure to reduce the scanned image. the scanner glass might be on colored paper. • Unwanted lines Ink, glue, correction fluid, or...
... might need to be replaced. ƕ The defects might be on the original and are having faxing problems, you can print a fax test report to fix any problems found. See the HP printer software Help for more information, see The fax test failed. If the printer is placed correctly. ...8226; Blank pages Make sure that the original document is not set up correctly for faxing, you might experience problems when sending faxes, receiving faxes, or both. Be sure to reduce the scanned image. the scanner glass might be on colored paper. • Unwanted lines Ink, glue, correction fluid, or...
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...after setting up properly and connected to the Internet, try turning off these settings. Solve problems using HP websites If you are incorrectly cropped when scanning using Automatic paper size Use the correct paper size if available, and only use Automatic ...common printer problems. This section covers the following topics: • Solving HP Direct Digital Filing problems • Solving HP Digital Fax problems Solving HP Direct Digital Filing problems This section covers the following topics: • Common problems • Unable to scan to network folder • Unable to scan to the...
...after setting up properly and connected to the Internet, try turning off these settings. Solve problems using HP websites If you are incorrectly cropped when scanning using Automatic paper size Use the correct paper size if available, and only use Automatic ...common printer problems. This section covers the following topics: • Solving HP Direct Digital Filing problems • Solving HP Digital Fax problems Solving HP Direct Digital Filing problems This section covers the following topics: • Common problems • Unable to scan to network folder • Unable to scan to the...
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... system. • Make sure the folder name is entered in the correct format in the HP software. Chapter 9 • If you are connecting the printer using an Ethernet cable, make... names. ƕ Make sure the DNS server is created on the printer. Unable to scan to the network. For more information, see the documentation available for your network administrator or ... the valid username and password have been entered. For more information, see Solve wired (Ethernet) network problems. • If you are using a Macintosh computer, make sure you are connecting the printer using DNS...
... system. • Make sure the folder name is entered in the correct format in the HP software. Chapter 9 • If you are connecting the printer using an Ethernet cable, make... names. ƕ Make sure the DNS server is created on the printer. Unable to scan to the network. For more information, see the documentation available for your network administrator or ... the valid username and password have been entered. For more information, see Solve wired (Ethernet) network problems. • If you are using a Macintosh computer, make sure you are connecting the printer using DNS...
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...dialog box used to enable sharing is secure, the Scan to Email is shared anonymously: it does not require a username or password, and all email recipients have been entered correctly in the HP software. Solving HP Digital Fax problems NOTE: Fax to reject email messages larger than ...The printer can read and write to multiple recipients The email addresses might not be correct or might not be recognized by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium. Make sure that the email addresses for the outgoing email profile to ensure that of the SFS dialog box. However,...
...dialog box used to enable sharing is secure, the Scan to Email is shared anonymously: it does not require a username or password, and all email recipients have been entered correctly in the HP software. Solving HP Digital Fax problems NOTE: Fax to reject email messages larger than ...The printer can read and write to multiple recipients The email addresses might not be correct or might not be recognized by HP Officejet Pro 8600 Plus and HP Officejet Pro 8600 Premium. Make sure that the email addresses for the outgoing email profile to ensure that of the SFS dialog box. However,...
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... on Wireless Direct Printing, complete the following steps for your wireless network, such as printing, scanning, and printer maintenance, is also available when a computer (with the HP printer software installed) is also connected to your wireless network, complete the following steps: 1. NOTE: If ...you do not see Update the printer. For information about using the embedded web server, see HP Utility (Mac OS X). 2. After resolving the problems After you want to the printer with Wireless Direct Printing. Wireless Direct Printing You can customize the Wireless Direct ...
... on Wireless Direct Printing, complete the following steps for your wireless network, such as printing, scanning, and printer maintenance, is also available when a computer (with the HP printer software installed) is also connected to your wireless network, complete the following steps: 1. NOTE: If ...you do not see Update the printer. For information about using the embedded web server, see HP Utility (Mac OS X). 2. After resolving the problems After you want to the printer with Wireless Direct Printing. Wireless Direct Printing You can customize the Wireless Direct ...
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...using Wireless Direct Printing from a computer, be found when installing HP software • Unable to print, print job stuck in queue or printer goes offline • Scan communication errors or scanner busy messages • Unable to see... the documentation provided with the printer A personal firewall, which is security software running Windows and cannot find the printer during installation (and you know the printer is on the network)-or if you have already successfully installed HP software and experience problems...
...using Wireless Direct Printing from a computer, be found when installing HP software • Unable to print, print job stuck in queue or printer goes offline • Scan communication errors or scanner busy messages • Unable to see... the documentation provided with the printer A personal firewall, which is security software running Windows and cannot find the printer during installation (and you know the printer is on the network)-or if you have already successfully installed HP software and experience problems...
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F How do I? • Get started • Print • Scan • Copy • Fax • HP Digital Solutions • Work with ink cartridges • Solve a problem How do I? 231
F How do I? • Get started • Print • Scan • Copy • Fax • HP Digital Solutions • Work with ink cartridges • Solve a problem How do I? 231
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... shared with fax and voice line (parallel phone systems) 207 shared with fax and modem 212 automatic document feeder (ADF) capacity 23 clean 34 feeding problems, troubleshoot 34 load originals 23 automatic fax reduction 70 B backup fax 68 baud rate 79 black and white pages copy 59 fax 61 black dots... or streaks, troubleshoot copies 111 scan 116 blank pages, troubleshoot copy 109 print 101 scan 116 blocked fax numbers set up 70 both sides, print on 41 custom-sized media sizes supported 166 customer support electronic...
... shared with fax and voice line (parallel phone systems) 207 shared with fax and modem 212 automatic document feeder (ADF) capacity 23 clean 34 feeding problems, troubleshoot 34 load originals 23 automatic fax reduction 70 B backup fax 68 baud rate 79 black and white pages copy 59 fax 61 black dots... or streaks, troubleshoot copies 111 scan 116 blank pages, troubleshoot copy 109 print 101 scan 116 blocked fax numbers set up 70 both sides, print on 41 custom-sized media sizes supported 166 customer support electronic...
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..., troubleshoot 99 IP settings 220 link speed 220 operating systems supported 163 protocols supported 163 settings, change 219 solve problems 146 system requirements 163 view and print settings 219 wireless communication setup 222 wireless settings 152 noise information 170 O OCR edit...113 operating environment specifications 170 operating systems supported 162 originals scan 46 output tray locating 12 media supported 167 P pages per month (duty cycle) 162 paper jams 154, 157 size, set for fax 70 paper-feed problems, troubleshoot 107 parallel phone systems answering machine setup 211 countries...
..., troubleshoot 99 IP settings 220 link speed 220 operating systems supported 163 protocols supported 163 settings, change 219 solve problems 146 system requirements 163 view and print settings 219 wireless communication setup 222 wireless settings 152 noise information 170 O OCR edit...113 operating environment specifications 170 operating systems supported 162 originals scan 46 output tray locating 12 media supported 167 P pages per month (duty cycle) 162 paper jams 154, 157 size, set for fax 70 paper-feed problems, troubleshoot 107 parallel phone systems answering machine setup 211 countries...
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... 147 receive faxes 123, 126 scan 112 scan quality 114 send faxes 123, 125, 128 skewed copies 111 skewed pages 108 tips 98 troubleshooting general network troubleshooting 136 hardware installation suggestions 145 HP software installation suggestions 146 installation issues 145 solve network problems 146 wired network 136 wireless problems 136 TWAIN unable to activate source...
... 147 receive faxes 123, 126 scan 112 scan quality 114 send faxes 123, 125, 128 skewed copies 111 skewed pages 108 tips 98 troubleshooting general network troubleshooting 136 hardware installation suggestions 145 HP software installation suggestions 146 installation issues 145 solve network problems 146 wired network 136 wireless problems 136 TWAIN unable to activate source...
