User Guide
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...copy problems...109 No copy came out...109 Copies are blank...109 Documents are missing or faded 110 Size is reduced...110 Copy quality is poor ...110 Copy defects are apparent 111 The printer prints half a page, then ejects the paper 111 Paper mismatch...111 Solve scan problems...apparent 116 Solve fax problems...116 The fax test failed...117 Solve problems using Web Services and HP websites 129 Solve problems using Web Services 130 Solve problems using HP websites 131 Solve HP Digital Solutions problems 131 Solving HP Direct Digital Filing problems 131 Common problems...131 Unable to ...
...copy problems...109 No copy came out...109 Copies are blank...109 Documents are missing or faded 110 Size is reduced...110 Copy quality is poor ...110 Copy defects are apparent 111 The printer prints half a page, then ejects the paper 111 Paper mismatch...111 Solve scan problems...apparent 116 Solve fax problems...116 The fax test failed...117 Solve problems using Web Services and HP websites 129 Solve problems using Web Services 130 Solve problems using HP websites 131 Solve HP Digital Solutions problems 131 Solving HP Direct Digital Filing problems 131 Common problems...131 Unable to ...
User Guide
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... computer using Webscan • Scanning documents as a folder on . TIP: If you install the HP software. NOTE: If you are only available after you have problems scanning documents, see Solve scan problems. This section contains the following topics: • Scan to a computer • Scan to a... memory card Scan to a computer To scan an original to a computer from the printer control panel NOTE: If you can search, copy, paste, and...
... computer using Webscan • Scanning documents as a folder on . TIP: If you install the HP software. NOTE: If you are only available after you have problems scanning documents, see Solve scan problems. This section contains the following topics: • Scan to a computer • Scan to a... memory card Scan to a computer To scan an original to a computer from the printer control panel NOTE: If you can search, copy, paste, and...
User Guide
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...This section provides guidelines for handling the ink cartridges, instructions for first time installation. • CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible... jarring, or rough handling during installation can cause temporary printing problems. • If you are transporting the printer, do the following tips help maintain HP ink cartridges and ensure consistent print quality. • The ...sure you turn off . ƕ Make sure you have problems copying documents, see Print quality troubleshooting.
...This section provides guidelines for handling the ink cartridges, instructions for first time installation. • CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible... jarring, or rough handling during installation can cause temporary printing problems. • If you are transporting the printer, do the following tips help maintain HP ink cartridges and ensure consistent print quality. • The ...sure you turn off . ƕ Make sure you have problems copying documents, see Print quality troubleshooting.
User Guide
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...; Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve problems using Web Services and HP websites • Solve HP Digital Solutions problems • Solve memory device problems • Solve wired (Ethernet) network problems • Solve wireless problems • Configure your problem, try using one of the following features: • Fast...
...; Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve problems using Web Services and HP websites • Solve HP Digital Solutions problems • Solve memory device problems • Solve wired (Ethernet) network problems • Solve wireless problems • Configure your problem, try using one of the following features: • Fast...
User Guide
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...more information, see Load media Copies are blank • Check the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). Solve copy problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information... and utilities that can help you are copying from the automatic document feeder (ADF), make sure that the originals have...
...more information, see Load media Copies are blank • Check the media The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). Solve copy problems TIP: You can visit the HP online support website at www.hp.com/go/customercare for information... and utilities that can help you are copying from the automatic document feeder (ADF), make sure that the originals have...
User Guide
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... the contrast. ƕ Colored backgrounds might cause images in a different shade. ƕ If you are copying a borderless original, load the original on the page to resolve poor quality copy problems. For more information. For more information, see Load media. ƕ Use or make sure that they are... not meet Hewlett-Packard media specifications (for normal size. • The HP software settings might appear in the foreground to the Normal or Best setting. • Check the original ƕ The accuracy of the copy depends on the scan bed. Chapter 9 Documents are missing or faded &#...
... the contrast. ƕ Colored backgrounds might cause images in a different shade. ƕ If you are copying a borderless original, load the original on the page to resolve poor quality copy problems. For more information. For more information, see Load media. ƕ Use or make sure that they are... not meet Hewlett-Packard media specifications (for normal size. • The HP software settings might appear in the foreground to the Normal or Best setting. • Check the original ƕ The accuracy of the copy depends on the scan bed. Chapter 9 Documents are missing or faded &#...
User Guide
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...HP ink cartridges. Try cleaning the printer. For more information, see Change copy settings. Copy defects are apparent • Vertical white or faded stripes The media might not meet Hewlett-Packard media specifications (for the job. Check the setting and change it to enhance text or photographs, if needed . Solve copy problems... 111 For more information, see Maintain the printer. • Copy is slanted or skewed If you are using the automatic document feeder (ADF), check the...
...HP ink cartridges. Try cleaning the printer. For more information, see Change copy settings. Copy defects are apparent • Vertical white or faded stripes The media might not meet Hewlett-Packard media specifications (for the job. Check the setting and change it to enhance text or photographs, if needed . Solve copy problems... 111 For more information, see Maintain the printer. • Copy is slanted or skewed If you are using the automatic document feeder (ADF), check the...
User Guide
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...TWAIN program for information. • Check the status of the printer If you sent a print or copy job before you set the resolution too high, the scan job takes longer and results in black ...and white. Wait until the printer displays the Home screen. • Check the HP software Make sure the HP software provided with the printer is installed correctly. To obtain good results, do not use...quickly. ƕ If you acquire an image through TWAIN, you can help you correct many common printer problems. NOTE: If you are starting the scan from a computer, see Load an original in the automatic...
...TWAIN program for information. • Check the status of the printer If you sent a print or copy job before you set the resolution too high, the scan job takes longer and results in black ...and white. Wait until the printer displays the Home screen. • Check the HP software Make sure the HP software provided with the printer is installed correctly. To obtain good results, do not use...quickly. ƕ If you acquire an image through TWAIN, you can help you correct many common printer problems. NOTE: If you are starting the scan from a computer, see Load an original in the automatic...
User Guide
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...to send or receive faxes. If you can send or receive a fax successfully, there might not be a problem. • If you are running the test from the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X), make sure it is finished and in the idle state before running the test... the printer. After you might not be able to make sure the printer is not busy completing another task, such as receiving a fax or making a copy. This section contains the following topics: • The "Fax Hardware Test" failed • The "Fax Connected to Active Telephone Wall Jack" test failed •...
...to send or receive faxes. If you can send or receive a fax successfully, there might not be a problem. • If you are running the test from the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X), make sure it is finished and in the idle state before running the test... the printer. After you might not be able to make sure the printer is not busy completing another task, such as receiving a fax or making a copy. This section contains the following topics: • The "Fax Hardware Test" failed • The "Fax Connected to Active Telephone Wall Jack" test failed •...
User Guide
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F How do I? • Get started • Print • Scan • Copy • Fax • HP Digital Solutions • Work with ink cartridges • Solve a problem How do I? 231
F How do I? • Get started • Print • Scan • Copy • Fax • HP Digital Solutions • Work with ink cartridges • Solve a problem How do I? 231
User Guide
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...150 answer ring pattern change 224 connectors, locating 13 control panel buttons 14 lights 14 status icons 15 Copy 16 copy quality 110 settings 59 specifications 168 troubleshoot 109 copy settings copy 60 correct port test, fax 118 custom-size paper Mac OS X 42 print on 44 broadcast ...trays 166 cards sizes supported 165 tray supporting 166 cartridges. Index Symbols/Numerics (ADF) automatic document feeder clean 34 feeding problems, troubleshoot 34 A accessibility 3, 10 accessories installation 29 printer status report 148 turn on and off pages, troubleshoot 102 D dark images, troubleshoot...
...150 answer ring pattern change 224 connectors, locating 13 control panel buttons 14 lights 14 status icons 15 Copy 16 copy quality 110 settings 59 specifications 168 troubleshoot 109 copy settings copy 60 correct port test, fax 118 custom-size paper Mac OS X 42 print on 44 broadcast ...trays 166 cards sizes supported 165 tray supporting 166 cartridges. Index Symbols/Numerics (ADF) automatic document feeder clean 34 feeding problems, troubleshoot 34 A accessibility 3, 10 accessories installation 29 printer status report 148 turn on and off pages, troubleshoot 102 D dark images, troubleshoot...
User Guide
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...123, 125, 128 skewed copies 111 skewed pages 108 tips 98 troubleshooting general network troubleshooting 136 hardware installation suggestions 145 HP software installation suggestions 146 installation issues 145 solve network problems 146 wired network 136 wireless problems 136 TWAIN unable to ...activate source 114 two-sided printing 44 U uninstall HP software Windows 227 USB connection port...
...123, 125, 128 skewed copies 111 skewed pages 108 tips 98 troubleshooting general network troubleshooting 136 hardware installation suggestions 145 HP software installation suggestions 146 installation issues 145 solve network problems 146 wired network 136 wireless problems 136 TWAIN unable to ...activate source 114 two-sided printing 44 U uninstall HP software Windows 227 USB connection port...
