Getting Started Guide
Page 4
...; Detailed instructions for the European Union is available at the following topics: • Troubleshooting information • Information about these tools, see "Where's the user guide?" Tip: If you cannot find the user guide on the following website: www.hp.eu/certificates. 4 English Where's the user guide? To scan, copy, and send faxes...
...; Detailed instructions for the European Union is available at the following topics: • Troubleshooting information • Information about these tools, see "Where's the user guide?" Tip: If you cannot find the user guide on the following website: www.hp.eu/certificates. 4 English Where's the user guide? To scan, copy, and send faxes...
Getting Started Guide
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... computer. Set the answer mode to On if you have installed the HP software on the printer's control panel, touch Settings, and then select the setting you wish, and then touch Set as New Defaults. For additional troubleshooting information, see the user guide. Touch Auto Answer, and then touch ON...• Checks for a dial tone • Checks for an active phone line • Tests the status of phone cord is connected to Answer. 4. HP software If you have connected the printer to accept the setting. 12 the Rings to fix the problem and rerun the test. Touch Rings to...
... computer. Set the answer mode to On if you have installed the HP software on the printer's control panel, touch Settings, and then select the setting you wish, and then touch Set as New Defaults. For additional troubleshooting information, see the user guide. Touch Auto Answer, and then touch ON...• Checks for a dial tone • Checks for an active phone line • Tests the status of phone cord is connected to Answer. 4. HP software If you have connected the printer to accept the setting. 12 the Rings to fix the problem and rerun the test. Touch Rings to...
Getting Started Guide
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...Yes to a different connection any time you are changing from a wired (Ethernet) to fix the problem and rerun the test. Open HP Utility. (HP Utility is working properly, complete the following steps: 1. The printer prints a report with the results of the hard disk.) 4. Follow ...confirm. 3. Touch Restore Network Defaults, and then touch Yes to complete the setup. For additional troubleshooting information, see "Wireless (802.11) setup problems" on the toolbar. 5. Double-click HP Setup Assistant, and then follow the onscreen instructions. 19 Windows 1. Click Applications on page 23....
...Yes to a different connection any time you are changing from a wired (Ethernet) to fix the problem and rerun the test. Open HP Utility. (HP Utility is working properly, complete the following steps: 1. The printer prints a report with the results of the hard disk.) 4. Follow ...confirm. 3. Touch Restore Network Defaults, and then touch Yes to complete the setup. For additional troubleshooting information, see "Wireless (802.11) setup problems" on the toolbar. 5. Double-click HP Setup Assistant, and then follow the onscreen instructions. 19 Windows 1. Click Applications on page 23....
User Guide
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... panel 85 Set up Web Services using the embedded web server 86 Use Web Services...86 HP ePrint...86 Print using HP ePrint...87 Find the printer's email address 87 Turn off HP ePrint...87 Printer Apps...87 Use Printer Apps...87 Manage Printer Apps...87 Turn off Printer ...supplies...92 Usage information collection...92 9 Solve a problem HP support...94 Obtain electronic support...95 HP support by phone...95 Before you call...96 Phone support period 96 Telephone support numbers 96 After the phone support period 97 General troubleshooting tips and resources 98 Solve printer problems...98 The ...
... panel 85 Set up Web Services using the embedded web server 86 Use Web Services...86 HP ePrint...86 Print using HP ePrint...87 Find the printer's email address 87 Turn off HP ePrint...87 Printer Apps...87 Use Printer Apps...87 Manage Printer Apps...87 Turn off Printer ...supplies...92 Usage information collection...92 9 Solve a problem HP support...94 Obtain electronic support...95 HP support by phone...95 Before you call...96 Phone support period 96 Telephone support numbers 96 After the phone support period 97 General troubleshooting tips and resources 98 Solve printer problems...98 The ...
User Guide
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...Web Services and HP websites 129 Solve problems using Web Services 130 Solve problems using HP websites 131 Solve HP Digital Solutions problems 131 Solving HP Direct Digital Filing... problems 131 Common problems...131 Unable to scan to network folder 132 Unable to scan to email 133 The sharing dialog box is different after setting up HP... Direct Digital Filing (Windows)...133 Solving HP Digital Fax problems 133 Solve memory device problems 135 ...
...Web Services and HP websites 129 Solve problems using Web Services 130 Solve problems using HP websites 131 Solve HP Digital Solutions problems 131 Solving HP Direct Digital Filing... problems 131 Common problems...131 Unable to scan to network folder 132 Unable to scan to email 133 The sharing dialog box is different after setting up HP... Direct Digital Filing (Windows)...133 Solving HP Digital Fax problems 133 Solve memory device problems 135 ...
User Guide
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... with the printer 143 Solve printer management problems 144 Embedded web server cannot be opened 144 Troubleshoot installation issues 145 Hardware installation suggestions 145 HP software installation suggestions 146 Solve network problems 146 Understand the Printer Status Report 147 Printhead maintenance......158 Hewlett-Packard limited warranty statement 159 Ink cartridge warranty information 160 6 Run the Print Wireless Network Test 137 Advanced wireless troubleshooting 137 Step 1: Make sure your computer is connected to your network 138 Step 2: Make sure that the printer is ...
... with the printer 143 Solve printer management problems 144 Embedded web server cannot be opened 144 Troubleshoot installation issues 145 Hardware installation suggestions 145 HP software installation suggestions 146 Solve network problems 146 Understand the Printer Status Report 147 Printhead maintenance......158 Hewlett-Packard limited warranty statement 159 Ink cartridge warranty information 160 6 Run the Print Wireless Network Test 137 Advanced wireless troubleshooting 137 Step 1: Make sure your computer is connected to your network 138 Step 2: Make sure that the printer is ...
User Guide
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... be transported sitting flat; This section provides guidelines for handling the ink cartridges, instructions for first time installation. • CAUTION: HP recommends that you have problems copying documents, see Turn the printer off the printer when ink cartridges are needed. • Be ... • Check the estimated ink levels • Print with one or more information, see Print quality troubleshooting. This section contains the following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in the original sealed packages until all...
... be transported sitting flat; This section provides guidelines for handling the ink cartridges, instructions for first time installation. • CAUTION: HP recommends that you have problems copying documents, see Turn the printer off the printer when ink cartridges are needed. • Be ... • Check the estimated ink levels • Print with one or more information, see Print quality troubleshooting. This section contains the following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in the original sealed packages until all...
User Guide
Page 98
...one of the following features: • Fast access to qualified online support specialists • HP software and driver updates for the HP printer • Valuable troubleshooting information for up-to-date printer information and expert assistance and includes the following support services ...your printer is available to all HP customers. It is the fastest source for common problems • Proactive printer updates, support alerts, and HP newsgrams that came with the printer • Solve printer management problems • Troubleshoot installation issues • Understand the ...
...one of the following features: • Fast access to qualified online support specialists • HP software and driver updates for the HP printer • Valuable troubleshooting information for up-to-date printer information and expert assistance and includes the following support services ...your printer is available to all HP customers. It is the fastest source for common problems • Proactive printer updates, support alerts, and HP newsgrams that came with the printer • Solve printer management problems • Troubleshoot installation issues • Understand the ...
User Guide
Page 102
...removed. • The printer is set as the default in the Printers folder. Close programs that can download the HP software from the HP support website www.hp.com/ go /customercare for more information. • Pause Printing is not selected if you are using a computer running...a functioning alternating current (AC) power outlet, and is turned on and not blinking. This website provides information and utilities that can help you begin troubleshooting a printing problem. • For a paper jam, see Solve paper-feed problems. • (Power button) light is on . Solve printer ...
...removed. • The printer is set as the default in the Printers folder. Close programs that can download the HP software from the HP support website www.hp.com/ go /customercare for more information. • Pause Printing is not selected if you are using a computer running...a functioning alternating current (AC) power outlet, and is turned on and not blinking. This website provides information and utilities that can help you begin troubleshooting a printing problem. • For a paper jam, see Solve paper-feed problems. • (Power button) light is on . Solve printer ...
User Guide
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... common printer problems. If prompted, select your country/ region, and then click Contact HP for information on the computer The personal software firewall is connected to connect the printer. Check the printer setup For more information, see General troubleshooting tips and resources. Go to the Help system for the operating system for...
... common printer problems. If prompted, select your country/ region, and then click Contact HP for information on the computer The personal software firewall is connected to connect the printer. Check the printer setup For more information, see General troubleshooting tips and resources. Go to the Help system for the operating system for...
User Guide
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... length of the electromagnetic fields. For more information, see Load media. For more information, see Print. 102 Solve a problem For more information, see Print quality troubleshooting. For more information, see Set minimum margins. Check the color print settings Make sure Print in the printer driver.
... length of the electromagnetic fields. For more information, see Load media. For more information, see Print. 102 Solve a problem For more information, see Print quality troubleshooting. For more information, see Set minimum margins. Check the color print settings Make sure Print in the printer driver.
User Guide
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... contact the software manufacturer for information and utilities that can help you use genuine HP ink cartridges. Print quality troubleshooting Try the solutions in the ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to printouts. NOTE: HP cannot guarantee the quality or reliability of the electromagnetic fields. Printer service or...
... contact the software manufacturer for information and utilities that can help you use genuine HP ink cartridges. Print quality troubleshooting Try the solutions in the ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to printouts. NOTE: HP cannot guarantee the quality or reliability of the electromagnetic fields. Printer service or...
User Guide
Page 109
... paper you have finished printing, return any other . You might appear differently than they do when printed on paper. No further troubleshooting is not a problem with the printer, print settings, or ink cartridges. Therefore, replacing the ink cartridges is nothing wrong with your... ink supplies. In this issue, there is required. Print quality troubleshooting 105 For best results when printing images, use HP Advanced Photo Paper. Store specialty media in its original packaging inside a resealable plastic bag on is loaded in...
... paper you have finished printing, return any other . You might appear differently than they do when printed on paper. No further troubleshooting is not a problem with the printer, print settings, or ink cartridges. Therefore, replacing the ink cartridges is nothing wrong with your... ink supplies. In this issue, there is required. Print quality troubleshooting 105 For best results when printing images, use HP Advanced Photo Paper. Store specialty media in its original packaging inside a resealable plastic bag on is loaded in...
User Guide
Page 114
...correctly. ƕ The scanner glass or lid backing might need cleaning. Change the settings, if needed. For more information, see Print quality troubleshooting. 110 Solve a problem Change to adjust the brightness of Fast (which produces draft-quality copies) might be responsible for more information, see Media... specifications. • Check the settings The quality setting of the copy. See the onscreen Help for the HP software for the missing or faded documents. For more information, see Load an original on the scanner glass. ƕ If you are...
...correctly. ƕ The scanner glass or lid backing might need cleaning. Change the settings, if needed. For more information, see Print quality troubleshooting. 110 Solve a problem Change to adjust the brightness of Fast (which produces draft-quality copies) might be responsible for more information, see Media... specifications. • Check the settings The quality setting of the copy. See the onscreen Help for the HP software for the missing or faded documents. For more information, see Load an original on the scanner glass. ƕ If you are...
User Guide
Page 116
... too long • Part of the printer If you sent a print or copy job before you tried to scan more information, see the HP software Help for information. • Check the status of the document did nothing • Check the original Make sure that the original is... Home screen. • Check the HP software Make sure the HP software provided with the printer is higher than needed. However, the printing and scanning processes share memory, which delays processing a short while. See the onscreen Help for the TWAIN program for troubleshooting information. • Scanner did not ...
... too long • Part of the printer If you sent a print or copy job before you tried to scan more information, see the HP software Help for information. • Check the status of the document did nothing • Check the original Make sure that the original is... Home screen. • Check the HP software Make sure the HP software provided with the printer is higher than needed. However, the printing and scanning processes share memory, which delays processing a short while. See the onscreen Help for the TWAIN program for troubleshooting information. • Scanner did not ...
User Guide
Page 120
...dots or streaks ƕ Ink, glue, correction fluid, or an unwanted substance might be dirty. Solve fax problems This section contains fax setup troubleshooting information for more information about changing the settings. Chapter 9 Scan defects are apparent • Blank pages Make sure that the original document is... in the lower-right corner of the scanning process. • Unclear text Try adjusting the settings. If the printer is reduced The HP software settings might be set to be replaced. ƕ The defects might experience problems when sending faxes, receiving faxes, or both. ...
...dots or streaks ƕ Ink, glue, correction fluid, or an unwanted substance might be dirty. Solve fax problems This section contains fax setup troubleshooting information for more information about changing the settings. Chapter 9 Scan defects are apparent • Blank pages Make sure that the original document is... in the lower-right corner of the scanning process. • Unclear text Try adjusting the settings. If the printer is reduced The HP software settings might be set to be replaced. ƕ The defects might experience problems when sending faxes, receiving faxes, or both. ...
User Guide
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... you are running the test from the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X), make sure it is ready for solutions to try. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section for faxing. If you can send or receive a fax...
... you are running the test from the Fax Setup Wizard (Windows) or HP Setup Assistant (Mac OS X), make sure it is ready for solutions to try. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section for faxing. If you can send or receive a fax...
User Guide
Page 126
... on the same phone line, but not connected to the printer) or other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in this can cause faxing problems. (A splitter is causing the problem. ƕ If the Fax Line Condition Test fails without the other end to...
... on the same phone line, but not connected to the printer) or other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in this can cause faxing problems. (A splitter is causing the problem. ƕ If the Fax Line Condition Test fails without the other end to...
User Guide
Page 139
..., replace the memory card reader or have a switch that controls how they can be used by using the tip of the memory device for troubleshooting information. • The printer cannot read the memory device • The printer cannot read photos on the memory device The printer cannot read ... the software Help for dirt or material that can straighten slightly bent pins by the printer to one memory device has been inserted at www.hp.com/go/customercare for information and utilities that closes a hole or spoils a metal contact. For more information, see Insert a memory device. ƕ ...
..., replace the memory card reader or have a switch that controls how they can be used by using the tip of the memory device for troubleshooting information. • The printer cannot read the memory device • The printer cannot read photos on the memory device The printer cannot read ... the software Help for dirt or material that can straighten slightly bent pins by the printer to one memory device has been inserted at www.hp.com/go/customercare for information and utilities that closes a hole or spoils a metal contact. For more information, see Insert a memory device. ƕ ...
User Guide
Page 140
...you correct many common printer problems. If you are unable to connect the printer to install the HP software provided with those listed in the "Basic wireless troubleshooting" section. If the installation program cannot discover the printer, print the network configuration page, and ... TIP: For more information about solving problems you might be corrupt. Solve wireless problems This section provides information about troubleshooting wireless problems, visit www.hp.com/go /customercare for computers running Windows. • The printer is installed on the memory device Check the ...
...you correct many common printer problems. If you are unable to connect the printer to install the HP software provided with those listed in the "Basic wireless troubleshooting" section. If the installation program cannot discover the printer, print the network configuration page, and ... TIP: For more information about solving problems you might be corrupt. Solve wireless problems This section provides information about troubleshooting wireless problems, visit www.hp.com/go /customercare for computers running Windows. • The printer is installed on the memory device Check the ...