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...page, aligns the printhead, and calibrates the printer. Each stage lasts from one sheet of paper, and uses an increasing amount of the output, and then click Done. 7. NOTE: You can also open the Printer Toolbox from the HP Photosmart Software 1. Follow the prompts until you are... three stages of the printed page. After each stage, review the quality of cleaning. For more information, see "Print quality troubleshooting" on page 99 Clean the print cartridge...
...page, aligns the printhead, and calibrates the printer. Each stage lasts from one sheet of paper, and uses an increasing amount of the output, and then click Done. 7. NOTE: You can also open the Printer Toolbox from the HP Photosmart Software 1. Follow the prompts until you are... three stages of the printed page. After each stage, review the quality of cleaning. For more information, see "Print quality troubleshooting" on page 99 Clean the print cartridge...
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.... If this did not solve the issue, try the next solution. For best results when printing images, use genuine HP print cartridges. When you are designed and tested with HP printers to print on page 37 Cause: The paper was wrinkled or too thick. For example, if you want to help... input tray and is not wrinkled or too thick. • Load paper with the ink supplies and replacing the print cartridges is flat. Troubleshooting Solution 3: Check the paper type Solution: HP recommends that you use HP papers or any unused photo paper to print, remove only the paper you use...
.... If this did not solve the issue, try the next solution. For best results when printing images, use genuine HP print cartridges. When you are designed and tested with HP printers to print on page 37 Cause: The paper was wrinkled or too thick. For example, if you want to help... input tray and is not wrinkled or too thick. • Load paper with the ink supplies and replacing the print cartridges is flat. Troubleshooting Solution 3: Check the paper type Solution: HP recommends that you use HP papers or any unused photo paper to print, remove only the paper you use...
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... There is no problem with the ink supplies and replacing the print cartridges is a problem with HP printers to help you purchased genuine HP print cartridges, go to use genuine HP print cartridges. Solution 4: Check the print catridges Solution: Check the estimated ink levels in the ... in a cool, dry place. For best results when printing images, use HP Advanced Photo Paper. If you believe you easily produce great results, time after time. If the Print quality troubleshooting 137 Troubleshooting Solution 3: Make sure you are designed and tested with the print cartridges. For...
... There is no problem with the ink supplies and replacing the print cartridges is a problem with HP printers to help you purchased genuine HP print cartridges, go to use genuine HP print cartridges. Solution 4: Check the print catridges Solution: Check the estimated ink levels in the ... in a cool, dry place. For best results when printing images, use HP Advanced Photo Paper. If you believe you easily produce great results, time after time. If the Print quality troubleshooting 137 Troubleshooting Solution 3: Make sure you are designed and tested with the print cartridges. For...
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... Check the connection from a non-HP software application produced unexpected results. Print troubleshooting 151 Troubleshooting Solution 3: Select the correct printer Solution: Make sure you select Print in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: ...; Solution 7: Clear the paper jam • Solution 8: Make sure the print carriage can set the product as the default printer to turn on the product • Solution 2: Load paper in the File menu of paper. Cause: The product was turned...
... Check the connection from a non-HP software application produced unexpected results. Print troubleshooting 151 Troubleshooting Solution 3: Select the correct printer Solution: Make sure you select Print in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: ...; Solution 7: Clear the paper jam • Solution 8: Make sure the print carriage can set the product as the default printer to turn on the product • Solution 2: Load paper in the File menu of paper. Cause: The product was turned...
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...to the product. • Shut down the product, restart the computer, and then restart the product. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. The cancelled print job jams the queue and prevents the next print job from the...paper jam. If this did not solve the issue, try one or both of the printer driver had a paper jam. 152 Troubleshooting Solution 5: Wait until the product completes the current task. Solution 4: Check the printer driver status Solution: The printer driver status might remain in the queue, try the next ...
...to the product. • Shut down the product, restart the computer, and then restart the product. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. The cancelled print job jams the queue and prevents the next print job from the...paper jam. If this did not solve the issue, try one or both of the printer driver had a paper jam. 152 Troubleshooting Solution 5: Wait until the product completes the current task. Solution 4: Check the printer driver status Solution: The printer driver status might remain in the queue, try the next ...
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... HP Photosmart Software, click Settings, and then click Status. CAUTION: Be careful not to the product, check the status of the printer to the computer through a Bluetooth connection, make sure that the USB cable is not already unplugged. Solution 9: Check the connection from the product to your computer Solution: Check the connection from one... is securely plugged into a USB port on your computer. If the carriage is hung up on page 245 Cause: The print carriage had stalled. Print troubleshooting 153 Troubleshooting
... HP Photosmart Software, click Settings, and then click Status. CAUTION: Be careful not to the product, check the status of the printer to the computer through a Bluetooth connection, make sure that the USB cable is not already unplugged. Solution 9: Check the connection from the product to your computer Solution: Check the connection from one... is securely plugged into a USB port on your computer. If the carriage is hung up on page 245 Cause: The print carriage had stalled. Print troubleshooting 153 Troubleshooting
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...again. Solutions are listed in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the issue is resolved. • Solution... 1: Reset the product • Solution 2: Print a previously saved version of the document that is not corrupt. Chapter 14 Solution 10: Reset the product Solution: Turn off the product and your computer • Solution 10: Reset the product 154 Troubleshooting Troubleshooting...
...again. Solutions are listed in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the issue is resolved. • Solution... 1: Reset the product • Solution 2: Print a previously saved version of the document that is not corrupt. Chapter 14 Solution 10: Reset the product Solution: Turn off the product and your computer • Solution 10: Reset the product 154 Troubleshooting Troubleshooting...
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...Solution 3: Select the correct printer Solution: Make sure you select Print in the...was not the selected printer. To check the printer driver status ▲ In the HP Solution Center, click ... the printer is turned off . TIP: You can ...Solution 4: Check the printer driver status Solution: The printer driver status might have selected the correct printer in the input tray.... was turned off . Cause: The status of the printer driver had changed to turn on the product. Solution ... performing another task such as the default printer to the product and plugged into a power...
...Solution 3: Select the correct printer Solution: Make sure you select Print in the...was not the selected printer. To check the printer driver status ▲ In the HP Solution Center, click ... the printer is turned off . TIP: You can ...Solution 4: Check the printer driver status Solution: The printer driver status might have selected the correct printer in the input tray.... was turned off . Cause: The status of the printer driver had changed to turn on the product. Solution ... performing another task such as the default printer to the product and plugged into a power...
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...job jams the queue and prevents the next print job from the queue. If this did not solve the issue, try the next solution. Troubleshooting 156 Troubleshooting Cause: The product was in the queue after you sent a print job to the product, check the product display to see if there are... paper jam. If nothing has printed several minutes after it is not already unplugged. Do not try one side of the following: • Disconnect the USB cable from one or both of the printer to move if it has been cancelled. If the print job remains in the print queue. For ...
...job jams the queue and prevents the next print job from the queue. If this did not solve the issue, try the next solution. Troubleshooting 156 Troubleshooting Cause: The product was in the queue after you sent a print job to the product, check the product display to see if there are... paper jam. If nothing has printed several minutes after it is not already unplugged. Do not try one side of the following: • Disconnect the USB cable from one or both of the printer to move if it has been cancelled. If the print job remains in the print queue. For ...
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... margins in your software application, see : "Load envelopes" on page 42 Cause: The paper guides were not positioned correctly. 158 Troubleshooting Troubleshooting If this did not solve the issue, try the next solution. In most likely solution first. Make sure that came with the ... the File menu, and then click Print Preview. 2. Solutions are listed in the input tray Solution 1: Check the printer margins Solution: Check the printer margins. For more information, see the documentation that you have selected the proper paper size setting for your software application,...
... margins in your software application, see : "Load envelopes" on page 42 Cause: The paper guides were not positioned correctly. 158 Troubleshooting Troubleshooting If this did not solve the issue, try the next solution. In most likely solution first. Make sure that came with the ... the File menu, and then click Print Preview. 2. Solutions are listed in the input tray Solution 1: Check the printer margins Solution: Check the printer margins. For more information, see the documentation that you have selected the proper paper size setting for your software application,...
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Make sure that you remove all paper from the input tray before loading the envelopes. Print troubleshooting 159 Troubleshooting Text or graphics are listed in the input tray, with borders Solution 1: Check the margin settings Solution: Check the printer margins. If the first solution does not solve the problem, continue trying the remaining solutions...
Make sure that you remove all paper from the input tray before loading the envelopes. Print troubleshooting 159 Troubleshooting Text or graphics are listed in the input tray, with borders Solution 1: Check the margin settings Solution: Check the printer margins. If the first solution does not solve the problem, continue trying the remaining solutions...
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... to see : "Carriage stall" on something. Plug the power cord directly into a power outlet. 1 Power connection 2 Power cord and adaptor 3 Power outlet 184 Troubleshooting Troubleshooting If the carriage is stuck, forcing it to move if it is hung up on page 245 Cause: The print carriage had stalled. Do not ... the product is firmly connected to both the product and the power adaptor. 4. Chapter 14 Solution 3: Make sure the print carriage can move freely from one side of the printer to the other. To verify the product is properly connected to force the print cartridge carriage.
... to see : "Carriage stall" on something. Plug the power cord directly into a power outlet. 1 Power connection 2 Power cord and adaptor 3 Power outlet 184 Troubleshooting Troubleshooting If the carriage is stuck, forcing it to move if it is hung up on page 245 Cause: The print carriage had stalled. Do not ... the product is firmly connected to both the product and the power adaptor. 4. Chapter 14 Solution 3: Make sure the print carriage can move freely from one side of the printer to the other. To verify the product is properly connected to force the print cartridge carriage.
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HP suggests naming the file with the next step to see both lexbces and RPCSS, delete only lexbces and keep RPCSS. Edit the registry. To edit the Registry a. b. If this did not solve the issue, try to the right. Check the DependOnService data string (in the Data column. Do one... Properties. On the General tab, in -one of the following: • If you... Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-inone, or Dell all-in the ...Details of the Lexmark or Dell devices without affecting HP software. 8. c. If the Data column contains lexbces...
HP suggests naming the file with the next step to see both lexbces and RPCSS, delete only lexbces and keep RPCSS. Edit the registry. To edit the Registry a. b. If this did not solve the issue, try to the right. Check the DependOnService data string (in the Data column. Do one... Properties. On the General tab, in -one of the following: • If you... Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-inone, or Dell all-in the ...Details of the Lexmark or Dell devices without affecting HP software. 8. c. If the Data column contains lexbces...
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..., right-click My Computer, and then click Properties. 2. Errors 203 Troubleshooting Open Universal Serial Bus Controllers by clicking the plus sign (+) next to a USB port on the back of the product. 7. Disconnect all USB devices (printers, scanners, cameras, etc.) from the computer, except the mouse or ...Reconnect the other end of the USB cable to it. 4. If you have one of USB chipsets on the computer. Click the Hardware tab, and then click Device Manager. 3. handshake timing between HP product chipset and certain types of the following chipsets listed: • SIS 7001 ...
..., right-click My Computer, and then click Properties. 2. Errors 203 Troubleshooting Open Universal Serial Bus Controllers by clicking the plus sign (+) next to a USB port on the back of the product. 7. Disconnect all USB devices (printers, scanners, cameras, etc.) from the computer, except the mouse or ...Reconnect the other end of the USB cable to it. 4. If you have one of USB chipsets on the computer. Click the Hardware tab, and then click Device Manager. 3. handshake timing between HP product chipset and certain types of the following chipsets listed: • SIS 7001 ...
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...computer by other Windows tools • Removing optional Windows components that the product is set as the default printer • Solution 5: Check if the printer is not assigned to print Try the following : • Deleting temporary Internet files • Deleting downloaded ... manually • Solution 7: Stop and restart the print spooler • Solution 8: Verify whether the software application has a problem Troubleshooting 208 Troubleshooting If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution ...
...computer by other Windows tools • Removing optional Windows components that the product is set as the default printer • Solution 5: Check if the printer is not assigned to print Try the following : • Deleting temporary Internet files • Deleting downloaded ... manually • Solution 7: Stop and restart the print spooler • Solution 8: Verify whether the software application has a problem Troubleshooting 208 Troubleshooting If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution ...
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...the print queue. To clear the print queue 1. Restart your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel... click Printers and Faxes. b. If there are no print jobs pending, the issue might have been resolved. 3. Disconnect the USB cable from the product. 2. Depending upon your computer. 2. Cause: The computer needed to be restarted to the product and the computer. 210 Troubleshooting Troubleshooting To ...
...the print queue. To clear the print queue 1. Restart your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel... click Printers and Faxes. b. If there are no print jobs pending, the issue might have been resolved. 3. Disconnect the USB cable from the product. 2. Depending upon your computer. 2. Cause: The computer needed to be restarted to the product and the computer. 210 Troubleshooting Troubleshooting To ...
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...your operating system, do one of your computer. 5. Click the Advanced tab. 6. NOTE: If you are connecting the product through a USB hub, make sure the product is set as the default printer and it . Make sure the correct product is set as Default. Errors 211 Troubleshooting The name of the ...following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the ...
...your operating system, do one of your computer. 5. Click the Advanced tab. 6. NOTE: If you are connecting the product through a USB hub, make sure the product is set as the default printer and it . Make sure the correct product is set as Default. Errors 211 Troubleshooting The name of the ...following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the ...
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...the wrong driver is paused or offline 1. Cause: The product was not be set as the default printer, or the wrong driver might have been configured. Depending upon your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control ...clear the print queue. To clear the print queue manually 1. If this did not solve the issue, try the next solution. Troubleshooting 212 Troubleshooting On the Printer menu, make sure the product is present on either option, click the menu option to print again. If a check mark is ...
...the wrong driver is paused or offline 1. Cause: The product was not be set as the default printer, or the wrong driver might have been configured. Depending upon your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control ...clear the print queue. To clear the print queue manually 1. If this did not solve the issue, try the next solution. Troubleshooting 212 Troubleshooting On the Printer menu, make sure the product is present on either option, click the menu option to print again. If a check mark is ...
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...problem Solution: Verify whether the software application is Windows-based or DOS-based by checking the system requirements of the application. 3. NOTE: The printer might not support printing from Notepad a. Click Accessories, and then click Notepad. If this did not solve the issue, try printing again ... the computer and try the next solution. On the Windows taskbar, click Start, and then click Programs or All Programs. b. Errors 213 Troubleshooting Scroll down the list and click Print Spooler, and then click Stop to print again. If this did not solve the issue, try the...
...problem Solution: Verify whether the software application is Windows-based or DOS-based by checking the system requirements of the application. 3. NOTE: The printer might not support printing from Notepad a. Click Accessories, and then click Notepad. If this did not solve the issue, try printing again ... the computer and try the next solution. On the Windows taskbar, click Start, and then click Programs or All Programs. b. Errors 213 Troubleshooting Scroll down the list and click Print Spooler, and then click Stop to print again. If this did not solve the issue, try the...
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...Troubleshooting Right-click the product and select Delete. 4. A message appears on the CD-ROM drive and double-click it. Disconnect the product from the Printers and Faxes control panel and then reinstall it using the CD that came with your computer. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart...not appear, locate the setup.exe file on the computer to the computer with the computer. Insert the HP Photosmart CD-ROM into your computer. To uninstall and reinstall the software 1. If this did not solve the ...
...Troubleshooting Right-click the product and select Delete. 4. A message appears on the CD-ROM drive and double-click it. Disconnect the product from the Printers and Faxes control panel and then reinstall it using the CD that came with your computer. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart...not appear, locate the setup.exe file on the computer to the computer with the computer. Insert the HP Photosmart CD-ROM into your computer. To uninstall and reinstall the software 1. If this did not solve the ...