User Guide
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...disc 180 The ink on the CD/DVD is not drying 181 Errors...182 Product messages...182 File messages...230 General user messages 232 Paper messages...237 Power and connection messages 242 Print cartridge messages 245 15 HP warranty and support Warranty...269 Print cartridge warranty information 269 Support ...271 Placing a call...271 After the phone support period 271 Additional warranty options...271 HP Quick Exchange Service (Japan 272 HP Korea customer support 272 Prepare the HP All-in-One for shipment 273 Remove the print cartridges before shipment 273 Remove the control panel ...
...disc 180 The ink on the CD/DVD is not drying 181 Errors...182 Product messages...182 File messages...230 General user messages 232 Paper messages...237 Power and connection messages 242 Print cartridge messages 245 15 HP warranty and support Warranty...269 Print cartridge warranty information 269 Support ...271 Placing a call...271 After the phone support period 271 Additional warranty options...271 HP Quick Exchange Service (Japan 272 HP Korea customer support 272 Prepare the HP All-in-One for shipment 273 Remove the print cartridges before shipment 273 Remove the control panel ...
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... visual keyboard, and then press OK. 3. To select a letter, number, or symbol in -One overview When you are finished entering text, numbers, or symbols, select Done on the directional pad... need to select it. Overview 14 HP All-in the visual keyboard, press the arrows on the visual keyboard, and then press OK. Error Messages General Troubleshooting Use Memory Card Get Support... To enter symbols, select the .@! Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to other basic HP imaging software features, such as saving and viewing your photos.
... visual keyboard, and then press OK. 3. To select a letter, number, or symbol in -One overview When you are finished entering text, numbers, or symbols, select Done on the directional pad... need to select it. Overview 14 HP All-in the visual keyboard, press the arrows on the visual keyboard, and then press OK. Error Messages General Troubleshooting Use Memory Card Get Support... To enter symbols, select the .@! Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to other basic HP imaging software features, such as saving and viewing your photos.
User Guide
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...mode output • Exit ink-backup mode Ink-backup mode output Printing in ink-backup mode slows the HP All-in -One to do so for ink-backup mode. If the message is displayed and two print cartridges are experiencing problems with printing, you might have a problem with print...as grayscale. Related topics "Replace the print cartridges" on page 99 Advanced print cartridge maintenance If you receive an error message about ink-backup mode, see "Print cartridge messages" on screen. Colors print but black is grayed and is displayed on page 245 for more information about the ...
...mode output • Exit ink-backup mode Ink-backup mode output Printing in ink-backup mode slows the HP All-in -One to do so for ink-backup mode. If the message is displayed and two print cartridges are experiencing problems with printing, you might have a problem with print...as grayscale. Related topics "Replace the print cartridges" on page 99 Advanced print cartridge maintenance If you receive an error message about ink-backup mode, see "Print cartridge messages" on screen. Colors print but black is grayed and is displayed on page 245 for more information about the ...
User Guide
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... computer's CD-ROM drive, nothing happens • The Minimum System Checks screen appears • A red X appears on the USB connect prompt • I received a message that an Unknown Error has occurred • The registration screen does not appear • Uninstall and reinstall the software The product will not turn on Try the following... use the power cord that came with the product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact...
... computer's CD-ROM drive, nothing happens • The Minimum System Checks screen appears • A red X appears on the USB connect prompt • I received a message that an Unknown Error has occurred • The registration screen does not appear • Uninstall and reinstall the software The product will not turn on Try the following... use the power cord that came with the product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact...
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...troubleshooting 127 Troubleshooting Disconnect and reset the product. Double-click Add/Remove Programs (or click Uninstall a program). Verify that an Unknown Error has occurred Solution: Uninstall the software completely, and then reinstall it . Press the On button to ensure you have removed the ... cord from the computer, before reinstalling it . Cause: The USB connection between the product and the computer failed. I received a message that the USB cable and power cord are plugged in. 4. Make sure the product is important that you follow the uninstall procedure...
...troubleshooting 127 Troubleshooting Disconnect and reset the product. Double-click Add/Remove Programs (or click Uninstall a program). Verify that an Unknown Error has occurred Solution: Uninstall the software completely, and then reinstall it . Press the On button to ensure you have removed the ... cord from the computer, before reinstalling it . Cause: The USB connection between the product and the computer failed. I received a message that the USB cable and power cord are plugged in. 4. Make sure the product is important that you follow the uninstall procedure...
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...the remaining solutions until the issue is corrupt, reformat the memory card in your digital camera Solution: Check the computer screen for an error message telling you might have previously transferred the photos from your memory card to a computer, try the next solution. When prompted, click...it is inserted, the green Photo light (near the memory card slots) will blink rapidly, and an error message will appear on the card. Cause: You had inserted more than one memory card is installed, restart your digital camera. Remove the additional memory card to install the product ...
...the remaining solutions until the issue is corrupt, reformat the memory card in your digital camera Solution: Check the computer screen for an error message telling you might have previously transferred the photos from your memory card to a computer, try the next solution. When prompted, click...it is inserted, the green Photo light (near the memory card slots) will blink rapidly, and an error message will appear on the card. Cause: You had inserted more than one memory card is installed, restart your digital camera. Remove the additional memory card to install the product ...
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... the product might flash, or an error message might not be correctly installed • Product was not found • Product could not find available scan destinations • Required software component was not found or was incorrectly installed • Error occurred while communicating with the product • Missing HP Photosmart Software Troubleshooting 182 Troubleshooting Chapter 14...
... the product might flash, or an error message might not be correctly installed • Product was not found • Product could not find available scan destinations • Required software component was not found or was incorrectly installed • Error occurred while communicating with the product • Missing HP Photosmart Software Troubleshooting 182 Troubleshooting Chapter 14...
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.... Load letter or A4 unused plain white paper into a power outlet while disconnected from any of the report is still stalled, contact HP support for technical support. Press and hold the Cancel button and then press the Start Copy Color button. If the product can print ...self-test report Solution: Print a self-test report to follow the remaining solutions, as the error message might need to see if the product can print from your country/region, and then click Contact HP for information on calling for service. Cause: There might indicate the source of the printing problem...
.... Load letter or A4 unused plain white paper into a power outlet while disconnected from any of the report is still stalled, contact HP support for technical support. Press and hold the Cancel button and then press the Start Copy Color button. If the product can print ...self-test report Solution: Print a self-test report to follow the remaining solutions, as the error message might need to see if the product can print from your country/region, and then click Contact HP for information on calling for service. Cause: There might indicate the source of the printing problem...
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... 1. Look for the product with a copy number included, such as HP Photosmart C5500 All-in length, or a defective USB cable. If the Digital Imaging Monitor icon is ready. 4. If you receive a Disconnected error message, then check whether there is another instance or another tab for the ... scan again. On the Windows taskbar, click Start, Programs or All Programs, HP, HP Solution Center. 2. Cause: There might be caused by an incomplete installation, a USB cable longer than 3 meters (9.8 feet) in -One series 2. 5. Solution 3: Verify if the Digital Imaging Monitor is running . To ...
... 1. Look for the product with a copy number included, such as HP Photosmart C5500 All-in length, or a defective USB cable. If the Digital Imaging Monitor icon is ready. 4. If you receive a Disconnected error message, then check whether there is another instance or another tab for the ... scan again. On the Windows taskbar, click Start, Programs or All Programs, HP, HP Solution Center. 2. Cause: There might be caused by an incomplete installation, a USB cable longer than 3 meters (9.8 feet) in -One series 2. 5. Solution 3: Verify if the Digital Imaging Monitor is running . To ...
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...NN files could not be read Solution: Reinsert the memory card in the product. Cause: Some of file-related error messages: • Error reading or writing the file • Unreadable files. NN files could not be damaged. If you have the ...File format not supported • Invalid file name • Supported file types for the product • File corrupted Error reading or writing the file Solution: Check to see the Start Here guide that the connection is active and the product...make sure that came with your computer, try printing those files by using the HP Photosmart Software.
...NN files could not be read Solution: Reinsert the memory card in the product. Cause: Some of file-related error messages: • Error reading or writing the file • Unreadable files. NN files could not be damaged. If you have the ...File format not supported • Invalid file name • Supported file types for the product • File corrupted Error reading or writing the file Solution: Check to see the Start Here guide that the connection is active and the product...make sure that came with your computer, try printing those files by using the HP Photosmart Software.
User Guide
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...memory card in the product Solution: Reinsert the memory card in your digital camera. Cause: Some of disk space • Card access error • Use only one card at a time • Card is inserted incorrectly • Card is damaged • Card is not fully inserted • CD...user messages The following solutions to retake any photos stored on the inserted memory card were damaged. Solution: Check the computer screen for an error message telling you might not be damaged. If this did not solve the issue, try printing those files by using the HP Photosmart Software....
...memory card in the product Solution: Reinsert the memory card in your digital camera. Cause: Some of disk space • Card access error • Use only one card at a time • Card is inserted incorrectly • Card is damaged • Card is not fully inserted • CD...user messages The following solutions to retake any photos stored on the inserted memory card were damaged. Solution: Check the computer screen for an error message telling you might not be damaged. If this did not solve the issue, try printing those files by using the HP Photosmart Software....
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...Cause: Multiple memory cards were inserted in the memory card slot until the Photo light turns on the memory card. Errors 235 Troubleshooting Cause: There were two or more than one memory card is inserted, the green Photo light (near the memory card slots) will appear on the computer screen....light (near the memory card slots) will blink rapidly, and an error message will blink rapidly. If this did not solve the issue, try the next solution. Use only one card at a time Solution: You can insert only one memory card. The product reads the remaining memory card and displays the...
...Cause: Multiple memory cards were inserted in the memory card slot until the Photo light turns on the memory card. Errors 235 Troubleshooting Cause: There were two or more than one memory card is inserted, the green Photo light (near the memory card slots) will appear on the computer screen....light (near the memory card slots) will blink rapidly, and an error message will blink rapidly. If this did not solve the issue, try the next solution. Use only one card at a time Solution: You can insert only one memory card. The product reads the remaining memory card and displays the...
User Guide
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... paper in the input tray. Cannot load paper from the computer. Cause: There was upside down. Paper messages The following is a list of paper-related error messages: • Paper upside down • Paper orientation error • Cannot load paper from input tray • Ink is drying • Out of the CD/... the print job and start again to specify the correct size in the output tray until it on a flat surface to dry. Paper orientation error Solution: Insert paper into the input tray. Ink is drying Solution: Leave the sheet in the software. CD/DVD size mismatch Solution: Replace...
... paper in the input tray. Cannot load paper from the computer. Cause: There was upside down. Paper messages The following is a list of paper-related error messages: • Paper upside down • Paper orientation error • Cannot load paper from input tray • Ink is drying • Out of the CD/... the print job and start again to specify the correct size in the output tray until it on a flat surface to dry. Paper orientation error Solution: Insert paper into the input tray. Ink is drying Solution: Leave the sheet in the software. CD/DVD size mismatch Solution: Replace...
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... page 53 Cause: The print setting chosen for the print job did not match the paper loaded in the product. Power and connection messages The following is securely connected to the product and the computer, as shown below. Make sure the USB cable is a list of ... print setting for the print job did not match the paper type or size loaded in a storage book to the computer, communication errors might occur. and connection-related error messages: • Product not found • Communication test failed • Improper shutdown • Two-way communication lost Product not found ...
... page 53 Cause: The print setting chosen for the print job did not match the paper loaded in the product. Power and connection messages The following is securely connected to the product and the computer, as shown below. Make sure the USB cable is a list of ... print setting for the print job did not match the paper type or size loaded in a storage book to the computer, communication errors might occur. and connection-related error messages: • Product not found • Communication test failed • Improper shutdown • Two-way communication lost Product not found ...
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.... Carriage stall Try the following is a list of print cartridge error messages: • Low on ink • Carriage stall • Need alignment or alignment failed • Print cartridges incorrectly installed • Non-HP cartridges installed • Printing in ink-backup mode • Print... carriage can move freely • Solution 4: Verify that has been used genuine HP cartridge installed • Original HP ink depleted Low on ink and might be replaced soon. If you receive a low-ink warning message, consider having a replacement cartridge available to resolve the issue.
.... Carriage stall Try the following is a list of print cartridge error messages: • Low on ink • Carriage stall • Need alignment or alignment failed • Print cartridges incorrectly installed • Non-HP cartridges installed • Printing in ink-backup mode • Print... carriage can move freely • Solution 4: Verify that has been used genuine HP cartridge installed • Original HP ink depleted Low on ink and might be replaced soon. If you receive a low-ink warning message, consider having a replacement cartridge available to resolve the issue.
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The print carriage should move to turn on page 114 Cause: The error was false. Reconnect the power cord to follow the remaining solutions, as the error message might be false. Open the print cartridge door. For more information, see: "Print a self-test report" on the product. Plug the power cord back in ...
The print carriage should move to turn on page 114 Cause: The error was false. Reconnect the power cord to follow the remaining solutions, as the error message might be false. Open the print cartridge door. For more information, see: "Print a self-test report" on the product. Plug the power cord back in ...
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..., 63 E edit scanned images 83 Energy saving 21 envelopes load 42 specifications 277 environment Environmental product stewardship program 278 error messages memory cards 233 out of paper 146 ink cartridges HP ink depleted 267 ink levels icons 12 ink levels, check 98 ink supplies purchase 117 ink, removing ink from skin... print cartridges 99 restore factory defaults 21 self-test report 114 make a copy 85 margins incorrect 158 text or graphic cut off 159 media. One 162 streaks on the back of paper 238 reading or writing file 230 F factory defaults, restore 21 fast copy quality 88 fax paper width...
..., 63 E edit scanned images 83 Energy saving 21 envelopes load 42 specifications 277 environment Environmental product stewardship program 278 error messages memory cards 233 out of paper 146 ink cartridges HP ink depleted 267 ink levels icons 12 ink levels, check 98 ink supplies purchase 117 ink, removing ink from skin... print cartridges 99 restore factory defaults 21 self-test report 114 make a copy 85 margins incorrect 158 text or graphic cut off 159 media. One 162 streaks on the back of paper 238 reading or writing file 230 F factory defaults, restore 21 fast copy quality 88 fax paper width...
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... faded 141 from computer 51 from software application 51 iron-on transfers 66 labels 67 margins incorrect 158, 159 meaningless characters 154 multiple pages on one sheet 65 nothing happens 154 on photo paper 59 onto a CD/DVD 61 posters 68 preview 55 print options 52, 56 quality, troubleshoot 133, 136..., 249 check ink levels 98 clean 107 clean contacts 108 clean ink nozzle area 111 damaged 256 error message 254, 256 handle 98 incorrect 254 low ink 161 low on ink 245 missing 256 non-HP ink 253 order 117 part names 98 photo print cartridge 103 previously used 267 remove 273 replace...
... faded 141 from computer 51 from software application 51 iron-on transfers 66 labels 67 margins incorrect 158, 159 meaningless characters 154 multiple pages on one sheet 65 nothing happens 154 on photo paper 59 onto a CD/DVD 61 posters 68 preview 55 print options 52, 56 quality, troubleshoot 133, 136..., 249 check ink levels 98 clean 107 clean contacts 108 clean ink nozzle area 111 damaged 256 error message 254, 256 handle 98 incorrect 254 low ink 161 low on ink 245 missing 256 non-HP ink 253 order 117 part names 98 photo print cartridge 103 previously used 267 remove 273 replace...
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Index resizing options 55 resolution 54 saturation 55 speed 54 printing with one ink cartridge 105 Printing Shortcuts tab 56 problems copy 172 error messages 182 print 149 scan 167 Q quality print 54 quality, copy 88 R Readme file 119 recycle ink cartridges 279 red-eye, remove 75 reduce/enlarge resize ...
Index resizing options 55 resolution 54 saturation 55 speed 54 printing with one ink cartridge 105 Printing Shortcuts tab 56 problems copy 172 error messages 182 print 149 scan 167 Q quality print 54 quality, copy 88 R Readme file 119 recycle ink cartridges 279 red-eye, remove 75 reduce/enlarge resize ...
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Index Index setup 119 USB cable 122 troubleshooting copy 172 error messages 182 memory card 162 print 149 scan 167 two-sided prints 62, 63 U uninstall software 130 USB cable communication lost 244 USB cable installation 122 V visibility (Bluetooth) 26 W warranty 269, 271 Web pages, print 69 Z zoom button 11 buttons 76, 94 photos 76, 94 289
Index Index setup 119 USB cable 122 troubleshooting copy 172 error messages 182 memory card 162 print 149 scan 167 two-sided prints 62, 63 U uninstall software 130 USB cable communication lost 244 USB cable installation 122 V visibility (Bluetooth) 26 W warranty 269, 271 Web pages, print 69 Z zoom button 11 buttons 76, 94 photos 76, 94 289