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... Check the estimated ink levels 23 Order ink supplies...24 Automatically clean print cartridges 25 Manually clean print cartridges 25 Replace the cartridges...26 Cartridge warranty information 28 5 Solve a problem HP support...29 Setup troubleshooting...32 Print quality troubleshooting...37 Print troubleshooting...53 Errors...58 7 Technical information Notice...77 Specifications...77 Environmental product stewardship program 78...
... Check the estimated ink levels 23 Order ink supplies...24 Automatically clean print cartridges 25 Manually clean print cartridges 25 Replace the cartridges...26 Cartridge warranty information 28 5 Solve a problem HP support...29 Setup troubleshooting...32 Print quality troubleshooting...37 Print troubleshooting...53 Errors...58 7 Technical information Notice...77 Specifications...77 Environmental product stewardship program 78...
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Solve a problem 5 Solve a problem This section contains the following topics: • HP support • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Errors HP support • Support process • HP support by phone • Additional warranty options Support process If you register the product 3. To determine the duration of phone support is available in Europe...
Solve a problem 5 Solve a problem This section contains the following topics: • HP support • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Errors HP support • Support process • HP support by phone • Additional warranty options Support process If you register the product 3. To determine the duration of phone support is available in Europe...
User Guide
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...see Uninstall and reinstall the software. 3. Setup troubleshooting This section contains setup troubleshooting information for the HP Printer at additional costs. Many issues are caused when the product is connected to the computer ... not turn on • After setting up the product, it does not print • The Minimum System Checks screen appears • A red X appears on the USB connect prompt ...• I received a message that an Unknown Error has occurred • The registration screen does not appear • Uninstall and reinstall the...
...see Uninstall and reinstall the software. 3. Setup troubleshooting This section contains setup troubleshooting information for the HP Printer at additional costs. Many issues are caused when the product is connected to the computer ... not turn on • After setting up the product, it does not print • The Minimum System Checks screen appears • A red X appears on the USB connect prompt ...• I received a message that an Unknown Error has occurred • The registration screen does not appear • Uninstall and reinstall the...
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... flash in special sequences to inform you about various error conditions. If the cartridge LEDs are not blinking, replace the black print cartridge. Load paper and press Resume. 58 Solve a problem Solve a problem Errors If the product has an error, the lights on the product might flash, or ...an error message might appear on your error condition based on which lights are on or...
... flash in special sequences to inform you about various error conditions. If the cartridge LEDs are not blinking, replace the black print cartridge. Load paper and press Resume. 58 Solve a problem Solve a problem Errors If the product has an error, the lights on the product might flash, or ...an error message might appear on your error condition based on which lights are on or...
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... cord. 3. The tape was not removed from one or both print cartridges. If the problem persists, contact HP Support. The print cartridge might be supported for use in the product. Replace the tri-color print cartridge when print quality is not intended for use in . 4. Turn off the... product. 2. Wait a minute, then plug the power cord back in this product. print cartridges when print quality is open. On Print cartridges are missing or not seated correctly. Errors 59 Open the front access door, and check that the carriage is stalled. Off The front...
... cord. 3. The tape was not removed from one or both print cartridges. If the problem persists, contact HP Support. The print cartridge might be supported for use in the product. Replace the tri-color print cartridge when print quality is not intended for use in . 4. Turn off the... product. 2. Wait a minute, then plug the power cord back in this product. print cartridges when print quality is open. On Print cartridges are missing or not seated correctly. Errors 59 Open the front access door, and check that the carriage is stalled. Off The front...
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... click Contact HP for the HP Printer Error reading or writing the file Solution: Check to the HP Web site at www.hp.com/support. Product messages The following is a list of the software. Replace the black print cartridge, or print in ink-backup mode with the tricolor print cartridge. Replace the tri-color print cartridge, or print in ink...
... click Contact HP for the HP Printer Error reading or writing the file Solution: Check to the HP Web site at www.hp.com/support. Product messages The following is a list of the software. Replace the black print cartridge, or print in ink-backup mode with the tricolor print cartridge. Replace the tri-color print cartridge, or print in ink...
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... is a supported file type, the file might be corrupted. For more information, see : Supported file types for the supported file formats: The HP Photosmart software supports the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, TIF, PICT, PSD, PCS, EPS, TGA... and save the file. Cause: There was not enough available memory on your computer to common user errors: • Borderless printing error • Out of disk space Borderless printing error Solution: Borderless printing cannot occur with only the black print cartridge installed, and a borderless print job was invalid.
... is a supported file type, the file might be corrupted. For more information, see : Supported file types for the supported file formats: The HP Photosmart software supports the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, TIF, PICT, PSD, PCS, EPS, TGA... and save the file. Cause: There was not enough available memory on your computer to common user errors: • Borderless printing error • Out of disk space Borderless printing error Solution: Borderless printing cannot occur with only the black print cartridge installed, and a borderless print job was invalid.
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... product was not enough available memory on and off. If the product is longer than normal. Power and connection messages The following is a list of print cartridge error messages: • Non-HP cartridges installed • Previously used , it on a flat surface to turn the product on your product •...
... product was not enough available memory on and off. If the product is longer than normal. Power and connection messages The following is a list of print cartridge error messages: • Non-HP cartridges installed • Previously used , it on a flat surface to turn the product on your product •...
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... only. When you receive a lowink warning message, consider having a replacement cartridge available to : www.hp.com/go /anticounterfeit For more information, see : Replace the cartridges Errors 63 Ink levels might not be available for the indicated print cartridges. Non-HP cartridges installed Solution: Follow the prompts on the computer screen to help you easily...
... only. When you receive a lowink warning message, consider having a replacement cartridge available to : www.hp.com/go /anticounterfeit For more information, see : Replace the cartridges Errors 63 Ink levels might not be available for the indicated print cartridges. Non-HP cartridges installed Solution: Follow the prompts on the computer screen to help you easily...
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... removed before installing) 3 Ink nozzles under tape Errors 65 Solve a problem 1 Copper-colored contacts 2 Plastic tape with the most likely solution first. Make sure the product is resolved. • Solution 1: Remove and reinsert the print cartridges • Solution 2: Clean the print cartridge contacts • Solution 3: Replace the print cartridges Solution 1: Remove and reinsert the...
... removed before installing) 3 Ink nozzles under tape Errors 65 Solve a problem 1 Copper-colored contacts 2 Plastic tape with the most likely solution first. Make sure the product is resolved. • Solution 1: Remove and reinsert the print cartridges • Solution 2: Clean the print cartridge contacts • Solution 3: Replace the print cartridges Solution 1: Remove and reinsert the...
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... in firmly until it snaps into the slot. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into place. 9. Solution 3: Replace the print cartridges Solution: Replace the indicated print cartridge. Clean only the copper-colored contacts. Errors 67 Repeat if necessary for approximately ten minutes. Solve a problem 1 Copper-colored...
... in firmly until it snaps into the slot. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into place. 9. Solution 3: Replace the print cartridges Solution: Replace the indicated print cartridge. Clean only the copper-colored contacts. Errors 67 Repeat if necessary for approximately ten minutes. Solve a problem 1 Copper-colored...
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...the pink pull tab. Make sure the clear plastic tape has been removed. Open the print cartridge door. Remove the black print cartridge from the slot on . 2. Print cartridges in place. Make sure the product is still covering the ink nozzles, gently ...remove the clear plastic tape by using the correct print cartridges for possible damage to the center of the product. 3. Do not touch the ink nozzles or the ...contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Errors 69
...the pink pull tab. Make sure the clear plastic tape has been removed. Open the print cartridge door. Remove the black print cartridge from the slot on . 2. Print cartridges in place. Make sure the product is still covering the ink nozzles, gently ...remove the clear plastic tape by using the correct print cartridges for possible damage to the center of the product. 3. Do not touch the ink nozzles or the ...contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Errors 69
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...on the right. Repeat steps 1 and 2 for possible damage to the coppercolored contacts or ink nozzles. Solution 2: Clean the print cartridge contacts Solution: Clean the print cartridge contacts on the left side. If this did not solve the issue, try the next solution. If it clicks into ...the slot on the right. Errors 71 Solve a problem 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before ...
...on the right. Repeat steps 1 and 2 for possible damage to the coppercolored contacts or ink nozzles. Solution 2: Clean the print cartridge contacts Solution: Clean the print cartridge contacts on the left side. If this did not solve the issue, try the next solution. If it clicks into ...the slot on the right. Errors 71 Solve a problem 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before ...
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... door and plug the power cord into the slot. Cause: The print cartridge contacts needed to be cleaned. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the back of the product. Make sure you can also remove it snaps into place. 9. ...Cause: One or both of the print cartridges is experiencing the problem, you push the print cartridge in firmly until it and print using ink-backup mode. If only one of the print cartridges were having a problem. Solve a problem Errors 73 If this did not solve the issue, try the...
... door and plug the power cord into the slot. Cause: The print cartridge contacts needed to be cleaned. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the back of the product. Make sure you can also remove it snaps into place. 9. ...Cause: One or both of the print cartridges is experiencing the problem, you push the print cartridge in firmly until it and print using ink-backup mode. If only one of the print cartridges were having a problem. Solve a problem Errors 73 If this did not solve the issue, try the...
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... information contained in this section. Specifications Technical specifications for the HP Printer are located in the Readme file. For complete product specifications, see the printed documentation that came with the HP Printer. Environmental specifications • Recommended operating temperature range: 15... 24 lb) Technical information Specifications 77 All rights reserved. HP shall not be construed as allowed under copyright laws. Nothing herein should be liable for technical or editorial errors or omissions contained herein. © 2009 Hewlett-Packard Development...
... information contained in this section. Specifications Technical specifications for the HP Printer are located in the Readme file. For complete product specifications, see the printed documentation that came with the HP Printer. Environmental specifications • Recommended operating temperature range: 15... 24 lb) Technical information Specifications 77 All rights reserved. HP shall not be construed as allowed under copyright laws. Nothing herein should be liable for technical or editorial errors or omissions contained herein. © 2009 Hewlett-Packard Development...
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... 64, 65 incorrect 64 low ink 56 low on ink 64 missing 65 non-HP ink 63 previously used 63 print quality smeared ink 38 print settings print quality 37 problems error messages 58 print 53 regulatory notices regulatory model identification number 81 reinstall software 36 S smeared ink 38 software installation reinstall 36 uninstall 36 support...
... 64, 65 incorrect 64 low ink 56 low on ink 64 missing 65 non-HP ink 63 previously used 63 print quality smeared ink 38 print settings print quality 37 problems error messages 58 print 53 regulatory notices regulatory model identification number 81 reinstall software 36 S smeared ink 38 software installation reinstall 36 uninstall 36 support...