User Guide
Page 3
......6 Print envelopes...8 Print on specialty media...9 Print a Web page...15 4 Work with cartridges Check the estimated ink levels 23 Order ink supplies...24 Automatically clean print cartridges 25 Manually clean print cartridges 25 Replace the cartridges...26 Cartridge warranty information 28 5 Solve a problem HP support...29 Setup troubleshooting...32 Print quality troubleshooting...37 Print troubleshooting...53...
......6 Print envelopes...8 Print on specialty media...9 Print a Web page...15 4 Work with cartridges Check the estimated ink levels 23 Order ink supplies...24 Automatically clean print cartridges 25 Manually clean print cartridges 25 Replace the cartridges...26 Cartridge warranty information 28 5 Solve a problem HP support...29 Setup troubleshooting...32 Print quality troubleshooting...37 Print troubleshooting...53...
User Guide
Page 5
Get to know the HP Printer 1 Get to know the HP Printer • Printer parts • Control panel features Printer parts 1 Control panel 2 Paper-width guide 3 Paper tray 4 Paper tray extender (also referred to as the tray extender) 5 Paper stop 6 Cartridges 7 Front access door 8 Rear USB port 9 Power connection: Use only with the power adapter supplied by HP. 10 Rear access door Printer parts 3
Get to know the HP Printer 1 Get to know the HP Printer • Printer parts • Control panel features Printer parts 1 Control panel 2 Paper-width guide 3 Paper tray 4 Paper tray extender (also referred to as the tray extender) 5 Paper stop 6 Cartridges 7 Front access door 8 Rear USB port 9 Power connection: Use only with the power adapter supplied by HP. 10 Rear access door Printer parts 3
User Guide
Page 6
Get to know the HP Printer Chapter 1 Control panel features 1 On: Turns the product on when the ink is off . When the product is low, and flash when the print cartridge needs to know the HP Printer 4 Get to be serviced. To completely remove power, turn off the product, then unplug the power cord. 2 Resume: Instructs the HP Printer to continue after a problem is solved. 3 Cancel: Stops the current operation. 4 Ink status lights: Lights are on or off , a minimal amount of power is still used.
Get to know the HP Printer Chapter 1 Control panel features 1 On: Turns the product on when the ink is off . When the product is low, and flash when the print cartridge needs to know the HP Printer 4 Get to be serviced. To completely remove power, turn off the product, then unplug the power cord. 2 Resume: Instructs the HP Printer to continue after a problem is solved. 3 Cancel: Stops the current operation. 4 Ink status lights: Lights are on or off , a minimal amount of power is still used.
User Guide
Page 22
... vivid, print after print. It is suitable for longer lasting documents. HP Photo Value Pack HP Photo Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to www.hp.com/buy/supplies. ColorLok HP recommends plain papers with the ColorLok logo for longer lasting documents. It ... basics This film is a high-quality multifunction paper. If prompted, choose your photos are independently tested to share. Original HP inks and HP Advanced Photo Paper have been designed to work together so your country/region, follow the prompts to use and handle and dries...
... vivid, print after print. It is suitable for longer lasting documents. HP Photo Value Pack HP Photo Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to www.hp.com/buy/supplies. ColorLok HP recommends plain papers with the ColorLok logo for longer lasting documents. It ... basics This film is a high-quality multifunction paper. If prompted, choose your photos are independently tested to share. Original HP inks and HP Advanced Photo Paper have been designed to work together so your country/region, follow the prompts to use and handle and dries...
User Guide
Page 25
...number of ink remaining in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. When you have to replace a cartridge. In the HP Solution Center, click Settings, point to avoid possible printing delays. In addition, some residual ink is used . For more information, ...see www.hp.com/go/inkusage. Click the Estimated Ink Level tab. Related topics Order ink supplies Check the estimated ink levels 23 Work with cartridges 4 Work with cartridges • Check the estimated ink levels • Order ink supplies ...
...number of ink remaining in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. When you have to replace a cartridge. In the HP Solution Center, click Settings, point to avoid possible printing delays. In addition, some residual ink is used . For more information, ...see www.hp.com/go/inkusage. Click the Estimated Ink Level tab. Related topics Order ink supplies Check the estimated ink levels 23 Work with cartridges 4 Work with cartridges • Check the estimated ink levels • Order ink supplies ...
User Guide
Page 26
... print a list for reference when shopping at a local HP reseller. To order genuine HP supplies for the print cartridges appear. The Printer Toolbox appears. 2. Related topics Choose the right cartridges Choose the right cartridges HP recommends that came with cartridges Related topics Order ink supplies 24 Work with the HP Printer to online shopping also appear on the...
... print a list for reference when shopping at a local HP reseller. To order genuine HP supplies for the print cartridges appear. The Printer Toolbox appears. 2. Related topics Choose the right cartridges Choose the right cartridges HP recommends that came with cartridges Related topics Order ink supplies 24 Work with the HP Printer to online shopping also appear on the...
User Guide
Page 27
... come apart or leave fibers. Do not leave a print cartridge outside the HP Printer for more information, see Manually clean print cartridges. If your printed pages are faded or if they contain ink streaks, the print cartridges might be cleaned. Click Clean, and then follow the onscreen... soft material that are not low on the product and open the print cartridge door. To clean the print cartridges 1. These can damage the print cartridges). In the HP Solution Center, click Settings. Click Clean the Print Cartridges. 3. The print carriage moves to the center of the slot.
... come apart or leave fibers. Do not leave a print cartridge outside the HP Printer for more information, see Manually clean print cartridges. If your printed pages are faded or if they contain ink streaks, the print cartridges might be cleaned. Click Clean, and then follow the onscreen... soft material that are not low on the product and open the print cartridge door. To clean the print cartridges 1. These can damage the print cartridges). In the HP Solution Center, click Settings. Click Clean the Print Cartridges. 3. The print carriage moves to the center of the slot.
User Guide
Page 28
.... Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it snaps into place. 9. a. Hold the print cartridge with the HP logo on . 2. Replace the cartridges To replace the cartridges 1. Chapter 4 5. Check that power is on top, and insert the print...
.... Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any excess water from it snaps into place. 9. a. Hold the print cartridge with the HP logo on . 2. Replace the cartridges To replace the cartridges 1. Chapter 4 5. Check that power is on top, and insert the print...
User Guide
Page 29
a. Remove plastic tape using pink pull tab. b. Press down to center of the product. b. Work with cartridges Wait for print carriage to move to release cartridge, then remove it from packaging. Insert new cartridge. Remove cartridge from slot. 3. Replace the cartridges 27
a. Remove plastic tape using pink pull tab. b. Press down to center of the product. b. Work with cartridges Wait for print carriage to move to release cartridge, then remove it from packaging. Insert new cartridge. Remove cartridge from slot. 3. Replace the cartridges 27
User Guide
Page 30
... • Choose the right cartridges • Order ink supplies Cartridge warranty information The HP cartridge warranty is applicable when the product is not depleted and the end of warranty date has not been reached. Work with cartridges The end of the HP Limited Warranty Statement, see the...that have been refilled, remanufactured, refurbished, misused, or tampered with. This warranty does not cover HP ink products that came with the product. 28 Work with cartridges d. Close cartridge door. During the warranty period the product is covered as long as indicated: For a copy...
... • Choose the right cartridges • Order ink supplies Cartridge warranty information The HP cartridge warranty is applicable when the product is not depleted and the end of warranty date has not been reached. Work with cartridges The end of the HP Limited Warranty Statement, see the...that have been refilled, remanufactured, refurbished, misused, or tampered with. This warranty does not cover HP ink products that came with the product. 28 Work with cartridges d. Close cartridge door. During the warranty period the product is covered as long as indicated: For a copy...
User Guide
Page 36
... Solution 3: Check the connection between the product and computer Solution: Check the connection between the product and computer • Solution 4: Check that the cartridges are listed in the input tray Solution 1: Press the On button to turn on the product Solution: Look at the display on . If this ...Load paper in order, with the most likely solution first. Cause: The product and computer were not communicating with one or more of the cartridges. Make sure the power cord is firmly connected to the default printer, but this did not solve the issue, try the next solution. ...
... Solution 3: Check the connection between the product and computer Solution: Check the connection between the product and computer • Solution 4: Check that the cartridges are listed in the input tray Solution 1: Press the On button to turn on the product Solution: Look at the display on . If this ...Load paper in order, with the most likely solution first. Cause: The product and computer were not communicating with one or more of the cartridges. Make sure the power cord is firmly connected to the default printer, but this did not solve the issue, try the next solution. ...
User Guide
Page 40
...your computer screen but print out differently, or magenta was replaced with the glossy side down . For example, if you are genuine HP ink cartridges. This can happen if the paper is not wrinkled. For example, the colors in your graphic or photo look like they are ... being used. For more information, see if your printout. • Colors run into each other . • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the paper loaded in the input tray • Solution 3: Check the paper type • Solution 4: Check the ink levels •...
...your computer screen but print out differently, or magenta was replaced with the glossy side down . For example, if you are genuine HP ink cartridges. This can happen if the paper is not wrinkled. For example, the colors in your graphic or photo look like they are ... being used. For more information, see if your printout. • Colors run into each other . • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the paper loaded in the input tray • Solution 3: Check the paper type • Solution 4: Check the ink levels •...
User Guide
Page 41
...into each other paper type that you use HP papers or any unused photo paper to print in the input tray. NOTE: Ink level warnings and indicators provide estimates for printing Cause: The wrong kind of paper was loaded in the cartridges. Or, choose a higher setting if you...This will prevent the photo paper from curling. For more information, see if the document is loaded in grayscale. Cause: The ink cartridges might need to use HP Advanced Photo Paper. When you have insufficient ink. Solution 5: Check the print settings Solution: Check the print settings. • Check ...
...into each other paper type that you use HP papers or any unused photo paper to print in the input tray. NOTE: Ink level warnings and indicators provide estimates for printing Cause: The wrong kind of paper was loaded in the cartridges. Or, choose a higher setting if you...This will prevent the photo paper from curling. For more information, see if the document is loaded in grayscale. Cause: The ink cartridges might need to use HP Advanced Photo Paper. When you have insufficient ink. Solution 5: Check the print settings Solution: Check the print settings. • Check ...
User Guide
Page 42
... quality. Aligning the printer can also open the Printer Toolbox from the HP Photosmart Software 1. Click the Device Services tab. 5. Solution 8: Contact HP support Solution: Contact HP support for technical support. Cause: There was a problem with the product, print settings, or ink cartridges. In this did not solve the issue, try the next solution...
... quality. Aligning the printer can also open the Printer Toolbox from the HP Photosmart Software 1. Click the Device Services tab. 5. Solution 8: Contact HP support Solution: Contact HP support for technical support. Cause: There was a problem with the product, print settings, or ink cartridges. In this did not solve the issue, try the next solution...
User Guide
Page 43
...quality setting and make sure it appears that parts are missing or blank. • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the ink levels • Solution 3: Check the print settings • Solution 4: Check the paper type • ...quality setting, such as a result of using genuine HP ink cartridges Solution: Check to see if your ink cartridges are designed and tested with HP printers to : www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. NOTE: HP cannot guarantee the quality or reliability of paper loaded ...
...quality setting and make sure it appears that parts are missing or blank. • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the ink levels • Solution 3: Check the print settings • Solution 4: Check the paper type • ...quality setting, such as a result of using genuine HP ink cartridges Solution: Check to see if your ink cartridges are designed and tested with HP printers to : www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. NOTE: HP cannot guarantee the quality or reliability of paper loaded ...
User Guide
Page 44
...the product. 42 Solve a problem NOTE: For this issue, there is appropriate for printing Cause: The wrong kind of it. Therefore, replacing the ink cartridges or printhead is not necessary. • Solution 1: Check the paper type • Solution 2: Use a higher print quality setting • Solution 3: ...a horizontal band of distortion near the bottom of a borderless print Try the following solutions if your country/region, and then click Contact HP for the product. Go to the plastic bag. This will prevent the photo paper from curling. If prompted, choose your borderless print has...
...the product. 42 Solve a problem NOTE: For this issue, there is appropriate for printing Cause: The wrong kind of it. Therefore, replacing the ink cartridges or printhead is not necessary. • Solution 1: Check the paper type • Solution 2: Use a higher print quality setting • Solution 3: ...a horizontal band of distortion near the bottom of a borderless print Try the following solutions if your country/region, and then click Contact HP for the product. Go to the plastic bag. This will prevent the photo paper from curling. If prompted, choose your borderless print has...
User Guide
Page 46
...you believe you receive a low-ink warning message, consider having a replacement cartridge available to : www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. When you purchased genuine HP ink cartridges, go to avoid possible printing delays. For more information, see if your...ink levels in the input tray. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. Genuine HP ink cartridges are genuine HP ink cartridges. Solution 3: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly •...
...you believe you receive a low-ink warning message, consider having a replacement cartridge available to : www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. When you purchased genuine HP ink cartridges, go to avoid possible printing delays. For more information, see if your...ink levels in the input tray. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. Genuine HP ink cartridges are genuine HP ink cartridges. Solution 3: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly •...
User Guide
Page 48
... prompted, choose your printout are not as bright and intense as you expected. • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the ink levels • Solution 3: Check the print settings • Solution 4: Check the paper type ... try the next solution. Solve a problem Chapter 5 4. Solution 5: Automatically clean the print cartridges. Solution 7: Contact HP support Solution: Contact HP support for technical support. Genuine HP ink cartridges are faded or have dull colors Try the following solutions if the colors in your country/region...
... prompted, choose your printout are not as bright and intense as you expected. • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the ink levels • Solution 3: Check the print settings • Solution 4: Check the paper type ... try the next solution. Solve a problem Chapter 5 4. Solution 5: Automatically clean the print cartridges. Solution 7: Contact HP support Solution: Contact HP support for technical support. Genuine HP ink cartridges are faded or have dull colors Try the following solutions if the colors in your country/region...
User Guide
Page 49
... issue, try the next solution. If this did not solve the issue, try the next solution. When you purchased genuine HP ink cartridges, go /anticounterfeit Cause: Non-HP ink cartridges were being used. If this did not solve the issue, try the next solution. Cause: The paper type or print .../go to make sure it matches the type of paper loaded in the cartridges. Print the image with a high print quality setting, such as a result of non-HP supplies. Solution 4: Check the paper type Solution: HP recommends that you are printing on a flat surface in a cool, dry place. Store ...
... issue, try the next solution. If this did not solve the issue, try the next solution. When you purchased genuine HP ink cartridges, go /anticounterfeit Cause: Non-HP ink cartridges were being used. If this did not solve the issue, try the next solution. Cause: The paper type or print .../go to make sure it matches the type of paper loaded in the cartridges. Print the image with a high print quality setting, such as a result of non-HP supplies. Solution 4: Check the paper type Solution: HP recommends that you are printing on a flat surface in a cool, dry place. Store ...
User Guide
Page 50
...can go to be cleaned. This will prevent the photo paper from curling. For more information, see Automatically clean print cartridges Cause: The print cartridge nozzles needed to : www.hp.com/ support. • Solution 1: Check the print settings • Solution 2: Use a higher quality image ...Solution 3: Print the image in this did not solve the issue, try the next solution. Solution: Clean the print cartridges. Solution 6: Contact HP support Solution: Contact HP support for technical support. Go to see : • Load media • Recommended papers for printing Cause: The ...
...can go to be cleaned. This will prevent the photo paper from curling. For more information, see Automatically clean print cartridges Cause: The print cartridge nozzles needed to : www.hp.com/ support. • Solution 1: Check the print settings • Solution 2: Use a higher quality image ...Solution 3: Print the image in this did not solve the issue, try the next solution. Solution: Clean the print cartridges. Solution 6: Contact HP support Solution: Contact HP support for technical support. Go to see : • Load media • Recommended papers for printing Cause: The ...