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Contents Contents 1 Get to know the HP Printer Printer parts...3 Control panel features...4 2 Print Print documents...5 Print photos...6 Print envelopes...8 Print on specialty media...9 Print a Web page...15 4... supplies...24 Automatically clean print cartridges 25 Manually clean print cartridges 25 Replace the cartridges...26 Cartridge warranty information 28 5 Solve a problem HP support...29 Setup troubleshooting...32 Print quality troubleshooting...37 Print troubleshooting...53 Errors...58 7 Technical information Notice...77 Specifications...77 Environmental product stewardship program ...
Contents Contents 1 Get to know the HP Printer Printer parts...3 Control panel features...4 2 Print Print documents...5 Print photos...6 Print envelopes...8 Print on specialty media...9 Print a Web page...15 4... supplies...24 Automatically clean print cartridges 25 Manually clean print cartridges 25 Replace the cartridges...26 Cartridge warranty information 28 5 Solve a problem HP support...29 Setup troubleshooting...32 Print quality troubleshooting...37 Print troubleshooting...53 Errors...58 7 Technical information Notice...77 Specifications...77 Environmental product stewardship program ...
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...is the selected printer. 4. When you have paper loaded in the printout. TIP: For best results, select HP Smart Web Printing on the File menu. The Print dialog box appears. 3. Make sure the product is ... the selected frame, and Print all linked documents. 5. For example, in Internet Explorer. You can access HP Smart Web Printing from the toolbar in Internet Explorer, click the Options tab to select options such as digital... Web page You can print a Web page from your Web browser supports it, select the items on the Web page that you want to include in the input tray. 2.
...is the selected printer. 4. When you have paper loaded in the printout. TIP: For best results, select HP Smart Web Printing on the File menu. The Print dialog box appears. 3. Make sure the product is ... the selected frame, and Print all linked documents. 5. For example, in Internet Explorer. You can access HP Smart Web Printing from the toolbar in Internet Explorer, click the Options tab to select options such as digital... Web page You can print a Web page from your Web browser supports it, select the items on the Web page that you want to include in the input tray. 2.
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...button that you have paper loaded in the input tray. 2. Depending on the following paper-types only: • HP Premium Plus Photo Paper • HP Premium Photo Paper • HP Advanced Photo Paper • Photo Hagaki Printing in dots per inch (dpi) that the product will print. NOTE: ...Click the Advanced tab. 6. Make sure the product is the selected printer. 4. Click the button that you have paper loaded in maximum dpi is supported on your software application, click Print. 3. Click the Features tab. 8. In the Print Quality drop-down list. 7. The dpi varies according to ...
...button that you have paper loaded in the input tray. 2. Depending on the following paper-types only: • HP Premium Plus Photo Paper • HP Premium Photo Paper • HP Advanced Photo Paper • Photo Hagaki Printing in dots per inch (dpi) that the product will print. NOTE: ...Click the Advanced tab. 6. Make sure the product is the selected printer. 4. Click the button that you have paper loaded in maximum dpi is supported on your software application, click Print. 3. Click the Features tab. 8. In the Print Quality drop-down list. 7. The dpi varies according to ...
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... reference when shopping at a local HP reseller. NOTE: Ordering cartridges online is not available in all countries/regions. Click the Estimated Ink Level tab. To order ink cartridges from the Print Properties dialog box. If it is not supported in your country/region, you easily... produce great results, time after time. NOTE: Ordering cartridges online is not available in all countries/regions. Related topics Choose the right cartridges Choose the right cartridges HP recommends that came with your ...
... reference when shopping at a local HP reseller. NOTE: Ordering cartridges online is not available in all countries/regions. Click the Estimated Ink Level tab. To order ink cartridges from the Print Properties dialog box. If it is not supported in your country/region, you easily... produce great results, time after time. NOTE: Ordering cartridges online is not available in all countries/regions. Related topics Choose the right cartridges Choose the right cartridges HP recommends that came with your ...
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... America, Asia Pacific, and Latin America (including Mexico). HP support 29 Solve a problem 5 Solve a problem This section contains the following topics: • HP support • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Errors HP support • Support process • HP support by phone • Additional warranty options Support process If you register the product 3. Check the documentation...
... America, Asia Pacific, and Latin America (including Mexico). HP support 29 Solve a problem 5 Solve a problem This section contains the following topics: • HP support • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Errors HP support • Support process • HP support by phone • Additional warranty options Support process If you register the product 3. Check the documentation...
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Chapter 5 Placing a call Call HP support while you are in front of the product) • Messages that appear when the situation occurs • Answers to these questions: ◦ Has this situation ...; Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)? Be prepared to provide the following information: • Product name (HP Deskjet D2600 Printer series) • Serial number (located on the back or bottom of the computer and the product. Solve a problem 30 Solve a problem
Chapter 5 Placing a call Call HP support while you are in front of the product) • Messages that appear when the situation occurs • Answers to these questions: ◦ Has this situation ...; Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)? Be prepared to provide the following information: • Product name (HP Deskjet D2600 Printer series) • Serial number (located on the back or bottom of the computer and the product. Solve a problem 30 Solve a problem
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Solve a problem www.hp.com/support $IULFD(QJOLVKVSHDNLQJ $IULTXHIUDQFRSKRQH $UJHQWLQD%XHQRV$LUHV ZZZKSFRPODVRSRUWH $UJHQWLQD ZZZKSFRPODVRSRUWH $XVWUDOLD ZZZKSFRPVXSSRUW DXVWUDOLD ... ZZZKSFRPVXSSRUW After the phone support period After the phone support period, help is available from HP at the HP online support Web site: www.hp.com/support. Help may also be available at an additional cost. Contact your HP support 31 Support phone numbers For the most current HP list of telephone support numbers and call costs information, see...
Solve a problem www.hp.com/support $IULFD(QJOLVKVSHDNLQJ $IULTXHIUDQFRSKRQH $UJHQWLQD%XHQRV$LUHV ZZZKSFRPODVRSRUWH $UJHQWLQD ZZZKSFRPODVRSRUWH $XVWUDOLD ZZZKSFRPVXSSRUW DXVWUDOLD ... ZZZKSFRPVXSSRUW After the phone support period After the phone support period, help is available from HP at the HP online support Web site: www.hp.com/support. Help may also be available at an additional cost. Contact your HP support 31 Support phone numbers For the most current HP list of telephone support numbers and call costs information, see...
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...are caused when the product is connected to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about support options. If you connected the product to your computer before the HP Photosmart software is installed on Try the following ...cable to learn more about the extended service plans. Disconnect the USB cable from the computer. 2. Solve a problem Chapter 5 HP dealer or call the support phone number for your country/region to the computer until the issue is resolved. • Solution 1: Make sure the power cord...
...are caused when the product is connected to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about support options. If you connected the product to your computer before the HP Photosmart software is installed on Try the following ...cable to learn more about the extended service plans. Disconnect the USB cable from the computer. 2. Solve a problem Chapter 5 HP dealer or call the support phone number for your country/region to the computer until the issue is resolved. • Solution 1: Make sure the power cord...
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...protector, or power strip. Go to a power supply. Cause: The product was not properly connected to : www.hp.com/support. CAUTION: If the product still does not turn on . Contact HP support for the product to both the product and the power adapter. If prompted, choose your country/region, and then... click Contact HP for technical support. Solve a problem 1 Power connection 2 Power cord and adapter • If you are using a power strip, make sure it might turn on , it...
...protector, or power strip. Go to a power supply. Cause: The product was not properly connected to : www.hp.com/support. CAUTION: If the product still does not turn on . Contact HP support for the product to both the product and the power adapter. If prompted, choose your country/region, and then... click Contact HP for technical support. Solve a problem 1 Power connection 2 Power cord and adapter • If you are using a power strip, make sure it might turn on , it...
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... Try the following print quality problems, try the solutions in this did not solve the issue, try the next solution. NOTE: HP cannot guarantee the quality or reliability of being used. Product service or repairs required as a mailing envelope. The edges might be covered... Solution 5: Check the print settings • Solution 6: Align the printer • Solution 7: Automatically clean the print cartridges • Solution 8: Contact HP support Solution 1: Make sure you want to help . • Colors look like they are loading glossy photo paper, load the paper with the glossy side ...
... Try the following print quality problems, try the solutions in this did not solve the issue, try the next solution. NOTE: HP cannot guarantee the quality or reliability of being used. Product service or repairs required as a mailing envelope. The edges might be covered... Solution 5: Check the print settings • Solution 6: Align the printer • Solution 7: Automatically clean the print cartridges • Solution 8: Contact HP support Solution 1: Make sure you want to help . • Colors look like they are loading glossy photo paper, load the paper with the glossy side ...
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...the Features tab, and then click Printer Services. Recycle or discard the page. Solution 8: Contact HP support Solution: Contact HP support for technical support. If prompted, choose your country/region, and then click Contact HP for information on paper. In this did not solve the issue, try the next solution. ... 1. The product prints a test page, aligns the print head, and calibrates the printer. Cause: The printer needed to : www.hp.com/support. Chapter 5 NOTE: On some computer screens, colors might appear differently than they do when printed on calling for service. Solve a ...
...the Features tab, and then click Printer Services. Recycle or discard the page. Solution 8: Contact HP support Solution: Contact HP support for technical support. If prompted, choose your country/region, and then click Contact HP for information on paper. In this did not solve the issue, try the next solution. ... 1. The product prints a test page, aligns the print head, and calibrates the printer. Cause: The printer needed to : www.hp.com/support. Chapter 5 NOTE: On some computer screens, colors might appear differently than they do when printed on calling for service. Solve a ...
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.... • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the ink levels • Solution 3: Check the print settings • Solution 4: Check the paper type • Solution 5: Contact HP support Solution 1: Make sure you are designed and tested with a... high print quality setting, such as a result of using genuine HP ink cartridges Solution: Check to avoid possible printing delays. Print the image with...
.... • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the ink levels • Solution 3: Check the print settings • Solution 4: Check the paper type • Solution 5: Contact HP support Solution 1: Make sure you are designed and tested with a... high print quality setting, such as a result of using genuine HP ink cartridges Solution: Check to avoid possible printing delays. Print the image with...
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.... Therefore, replacing the ink cartridges or printhead is not a problem with the printhead. Solution 5: Contact HP support Solution: Contact HP support for technical support. When you plan to use HP papers or any other paper type that is appropriate for information on is appropriate for printing Cause: The... printing, return any other paper type that is flat. For best results when printing images, use HP papers or any unused photo paper to : www.hp.com/support. The printout has a horizontal band of distortion near the bottom of paper was a problem with your...
.... Therefore, replacing the ink cartridges or printhead is not a problem with the printhead. Solution 5: Contact HP support Solution: Contact HP support for technical support. When you plan to use HP papers or any other paper type that is appropriate for information on is appropriate for printing Cause: The... printing, return any other paper type that is flat. For best results when printing images, use HP papers or any unused photo paper to : www.hp.com/support. The printout has a horizontal band of distortion near the bottom of paper was a problem with your...
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... correctly Solution: Make sure that run across the width of the page. • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the ink levels • Solution 3: Make sure the paper is loaded correctly in the ... setting • Solution 5: Align the printer • Solution 5: Automatically clean the print cartridges. • Solution 7: Contact HP support Solution 1: Make sure you purchased genuine HP ink cartridges, go to replace the cartridges until print quality becomes unacceptable. Chapter 5 Printouts have insufficient ink. If this did...
... correctly Solution: Make sure that run across the width of the page. • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the ink levels • Solution 3: Make sure the paper is loaded correctly in the ... setting • Solution 5: Align the printer • Solution 5: Automatically clean the print cartridges. • Solution 7: Contact HP support Solution 1: Make sure you purchased genuine HP ink cartridges, go to replace the cartridges until print quality becomes unacceptable. Chapter 5 Printouts have insufficient ink. If this did...
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...the paper type • Solution 5: Automatically clean the print cartridges. • Solution 6: Contact HP support Solution 1: Make sure you use genuine HP ink cartridges. HP recommends that you are faded or have dull colors Try the following solutions if the colors in your...Make sure you are designed and tested with the printhead. Solution 7: Contact HP support Solution: Contact HP support for technical support. Click Align the Printer. Genuine HP ink cartridges are using genuine HP ink cartridges Solution: Check to see Automatically clean print cartridges Cause: The ...
...the paper type • Solution 5: Automatically clean the print cartridges. • Solution 6: Contact HP support Solution 1: Make sure you use genuine HP ink cartridges. HP recommends that you are faded or have dull colors Try the following solutions if the colors in your...Make sure you are designed and tested with the printhead. Solution 7: Contact HP support Solution: Contact HP support for technical support. Click Align the Printer. Genuine HP ink cartridges are using genuine HP ink cartridges Solution: Check to see Automatically clean print cartridges Cause: The ...
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... • Load media • Recommended papers for service. If this issue, there is additional troubleshooting help. Solution 6: Contact HP support Solution: Contact HP support for printing Cause: The wrong kind of paper was a problem with your ink supplies. Go to use immediately. When you ...loaded in a smaller size • Solution 4: Align the printer 48 Solve a problem Solve a problem Chapter 5 plan to : www.hp.com/support. Solution: Clean the print cartridges. This will prevent the photo paper from curling. If prompted, choose your printout is not necessary. NOTE...
... • Load media • Recommended papers for service. If this issue, there is additional troubleshooting help. Solution 6: Contact HP support Solution: Contact HP support for printing Cause: The wrong kind of paper was a problem with your ink supplies. Go to use immediately. When you ...loaded in a smaller size • Solution 4: Align the printer 48 Solve a problem Solve a problem Chapter 5 plan to : www.hp.com/support. Solution: Clean the print cartridges. This will prevent the photo paper from curling. If prompted, choose your printout is not necessary. NOTE...
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.... • Solution 1: Set the correct margins in your software application. The margins are not printing as they are greater than the minimum margins the product supports. Cause: The paper size setting was not set correctly for the document do not exceed the printable area of paper from the input tray, and...
.... • Solution 1: Set the correct margins in your software application. The margins are not printing as they are greater than the minimum margins the product supports. Cause: The paper size setting was not set correctly for the document do not exceed the printable area of paper from the input tray, and...
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... the power cord. 3. Tri-color print cartridge light On The tri-color print cartridge is getting low on ink. The print cartridge might be supported for use in . 4. Turn off the product. 2. Wait a minute, then plug the power cord back in the product. If the problem persists, contact... HP Support. print cartridges when print quality is stalled. Replace the tri-color print cartridge when print quality is not blocked. Errors 59 The print cartridge might...
... the power cord. 3. Tri-color print cartridge light On The tri-color print cartridge is getting low on ink. The print cartridge might be supported for use in . 4. Turn off the product. 2. Wait a minute, then plug the power cord back in the product. If the problem persists, contact... HP Support. print cartridges when print quality is stalled. Replace the tri-color print cartridge when print quality is not blocked. Errors 59 The print cartridge might...
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...cartridge when print quality is a list of product-related error messages: • Firmware revision mismatch Firmware revision mismatch Solution: To find support and warranty information, go to see Printing in ink-backup mode with the tricolor print cartridge. If prompted, choose your country/region,... and then click Contact HP for the HP Printer Error reading or writing the file Solution: Check to the HP Web site at www.hp.com/support. Replace the tri-color print cartridge, or print in inkbackup mode. Tri-...
...cartridge when print quality is a list of product-related error messages: • Firmware revision mismatch Firmware revision mismatch Solution: To find support and warranty information, go to see Printing in ink-backup mode with the tricolor print cartridge. If prompted, choose your country/region,... and then click Contact HP for the HP Printer Error reading or writing the file Solution: Check to the HP Web site at www.hp.com/support. Replace the tri-color print cartridge, or print in inkbackup mode. Tri-...
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...: Open the file in another application, and save it is a list of messages related to the following for the supported file formats: The HP Photosmart software supports the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, TIF, PICT, PSD, PCS, EPS, TGA, SGI, PDF, and PNG General...to create a print preview file. File not found Solution: Close some applications and try the task again. For more information, see : Supported file types for the HP Printer Refer to common user errors: • Borderless printing error • Out of the image you entered was not enough available memory...
...: Open the file in another application, and save it is a list of messages related to the following for the supported file formats: The HP Photosmart software supports the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, TIF, PICT, PSD, PCS, EPS, TGA, SGI, PDF, and PNG General...to create a print preview file. File not found Solution: Close some applications and try the task again. For more information, see : Supported file types for the HP Printer Refer to common user errors: • Borderless printing error • Out of the image you entered was not enough available memory...