User Guide
Page 3
Contents Contents 1 Get to know the HP Printer Printer parts...3 Control panel features...4 2 Print Print documents...5 Print photos...6 Print envelopes...8 Print on specialty media...9 Print a Web page...15 4 ...Order ink supplies...24 Automatically clean print cartridges 25 Manually clean print cartridges 25 Replace the cartridges...26 Cartridge warranty information 28 5 Solve a problem HP support...29 Setup troubleshooting...32 Print quality troubleshooting...37 Print troubleshooting...53 Errors...58 7 Technical information Notice...77 Specifications...77 Environmental product stewardship ...
Contents Contents 1 Get to know the HP Printer Printer parts...3 Control panel features...4 2 Print Print documents...5 Print photos...6 Print envelopes...8 Print on specialty media...9 Print a Web page...15 4 ...Order ink supplies...24 Automatically clean print cartridges 25 Manually clean print cartridges 25 Replace the cartridges...26 Cartridge warranty information 28 5 Solve a problem HP support...29 Setup troubleshooting...32 Print quality troubleshooting...37 Print troubleshooting...53 Errors...58 7 Technical information Notice...77 Specifications...77 Environmental product stewardship ...
User Guide
Page 6
When the product is off . Get to know the HP Printer To completely remove power, turn off the product, then unplug the power cord. 2 Resume: Instructs the HP Printer to continue after a problem is solved. 3 Cancel: Stops the current operation. 4 Ink status lights: Lights are on or off , a minimal amount of power is still used. Chapter 1 Control panel features 1 On: Turns the product on when the ink is low, and flash when the print cartridge needs to know the HP Printer 4 Get to be serviced.
When the product is off . Get to know the HP Printer To completely remove power, turn off the product, then unplug the power cord. 2 Resume: Instructs the HP Printer to continue after a problem is solved. 3 Cancel: Stops the current operation. 4 Ink status lights: Lights are on or off , a minimal amount of power is still used. Chapter 1 Control panel features 1 On: Turns the product on when the ink is low, and flash when the print cartridge needs to know the HP Printer 4 Get to be serviced.
User Guide
Page 27
...at the same time. For more information, see Check the estimated ink levels. For more information, see Manually clean print cartridges. In the HP Solution Center, click Settings. In the Print Settings area, click Printer Toolbox. 2. Click Clean, and then follow the onscreen instructions. Lightly...30 minutes. 4. CAUTION: Do not use platen cleaners or alcohol to be low on ink or might contain contaminants that are experiencing the problem. Turn on the product and open the print cartridge door. These can damage the print cartridges). NOTE: Do not remove both print ...
...at the same time. For more information, see Check the estimated ink levels. For more information, see Manually clean print cartridges. In the HP Solution Center, click Settings. In the Print Settings area, click Printer Toolbox. 2. Click Clean, and then follow the onscreen instructions. Lightly...30 minutes. 4. CAUTION: Do not use platen cleaners or alcohol to be low on ink or might contain contaminants that are experiencing the problem. Turn on the product and open the print cartridge door. These can damage the print cartridges). NOTE: Do not remove both print ...
User Guide
Page 31
...updates for the product • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that came with the product. 2. HP support by phone Phone support options and availability vary by phone •..., and Latin America (including Mexico). It is available to www.hp.com/support. Call HP support. Standard phone company charges apply. Solve a problem 5 Solve a problem This section contains the following topics: • HP support • Setup troubleshooting • Print quality troubleshooting •...
...updates for the product • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that came with the product. 2. HP support by phone Phone support options and availability vary by phone •..., and Latin America (including Mexico). It is available to www.hp.com/support. Call HP support. Standard phone company charges apply. Solve a problem 5 Solve a problem This section contains the following topics: • HP support • Setup troubleshooting • Print quality troubleshooting •...
User Guide
Page 32
Be prepared to this situation (such as a thunderstorm, product was moved, etc.)? Chapter 5 Placing a call Call HP support while you are in front of the product) • Messages that appear when the situation occurs • Answers to these questions: ◦ Has this ... to your computer at about the time that this situation began? ◦ Did anything else occur prior to provide the following information: • Product name (HP Deskjet D2600 Printer series) • Serial number (located on the back or bottom of the computer and the product. Solve a problem 30 Solve...
Be prepared to this situation (such as a thunderstorm, product was moved, etc.)? Chapter 5 Placing a call Call HP support while you are in front of the product) • Messages that appear when the situation occurs • Answers to these questions: ◦ Has this ... to your computer at about the time that this situation began? ◦ Did anything else occur prior to provide the following information: • Product name (HP Deskjet D2600 Printer series) • Serial number (located on the back or bottom of the computer and the product. Solve a problem 30 Solve...
User Guide
Page 33
Contact your HP support 31 Solve a problem www.hp.com/support $IULFD(QJOLVKVSHDNLQJ $IULTXHIUDQFRSKRQH $UJHQWLQD%XHQRV$LUHV ZZZKSFRPODVRSRUWH $UJHQWLQD ZZZKSFRPODVRSRUWH $XVWUDOLD ZZZKSFRP...KSFRPODVRSRUWH 9L¬W1DP ZZZKSFRPVXSSRUW After the phone support period After the phone support period, help is available from HP at the HP online support Web site: www.hp.com/support. Help may also be available at an additional cost. Support phone numbers For the most current...
Contact your HP support 31 Solve a problem www.hp.com/support $IULFD(QJOLVKVSHDNLQJ $IULTXHIUDQFRSKRQH $UJHQWLQD%XHQRV$LUHV ZZZKSFRPODVRSRUWH $UJHQWLQD ZZZKSFRPODVRSRUWH $XVWUDOLD ZZZKSFRP...KSFRPODVRSRUWH 9L¬W1DP ZZZKSFRPVXSSRUW After the phone support period After the phone support period, help is available from HP at the HP online support Web site: www.hp.com/support. Help may also be available at an additional cost. Support phone numbers For the most current...
User Guide
Page 34
...the most likely solution first. Restart your country/region to learn more about the extended service plans. Reinstall the HP Photosmart software. Solve a problem Chapter 5 HP dealer or call the support phone number for information about support options. If you to the computer until the ...steps: Troubleshooting common setup issues 1. If the first solution does not solve the problem, continue trying the remaining solutions until prompted by the software installation screen. Go to www.hp.com/support, select your country/region and language, then explore the services and...
...the most likely solution first. Restart your country/region to learn more about the extended service plans. Reinstall the HP Photosmart software. Solve a problem Chapter 5 HP dealer or call the support phone number for information about support options. If you to the computer until the ...steps: Troubleshooting common setup issues 1. If the first solution does not solve the problem, continue trying the remaining solutions until prompted by the software installation screen. Go to www.hp.com/support, select your country/region and language, then explore the services and...
User Guide
Page 35
...technical support. Cause: The product was not properly connected to : www.hp.com/support. CAUTION: If the product still does not turn on, it is switched on. Or, try the next solution. It might turn on. Solve a problem 1 Power connection 2 Power cord and adapter • If you ... surge protector, or power strip. Press the On button once. Solution 2: Press the On button more slowly Solution: The product might be a problem with the power outlet. If you press the On button again during this did not solve the issue, try plugging the product directly into a ...
...technical support. Cause: The product was not properly connected to : www.hp.com/support. CAUTION: If the product still does not turn on, it is switched on. Or, try the next solution. It might turn on. Solve a problem 1 Power connection 2 Power cord and adapter • If you ... surge protector, or power strip. Press the On button once. Solution 2: Press the On button more slowly Solution: The product might be a problem with the power outlet. If you press the On button again during this did not solve the issue, try plugging the product directly into a ...
User Guide
Page 36
...the issue, try the next solution. Cause: There might not have ink Solution: Check that the cartridges are installed properly and have been a problem with each other. If this product was not the default printer. Solution 3: Check the connection between the product and computer Solution: Check the connection...button to turn on the product Solution: Look at the display on your computer to the product and plugged into a power outlet. Solve a problem Chapter 5 After setting up the product, it does not print Try the following solutions to turn on . Make sure the power cord is ...
...the issue, try the next solution. Cause: There might not have ink Solution: Check that the cartridges are installed properly and have been a problem with each other. If this product was not the default printer. Solution 3: Check the connection between the product and computer Solution: Check the connection...button to turn on the product Solution: Look at the display on your computer to the product and plugged into a power outlet. Solve a problem Chapter 5 After setting up the product, it does not print Try the following solutions to turn on . Make sure the power cord is ...
User Guide
Page 37
...cable to a keyboard. • Verify that the USB cable and power cord are plugged in again. 3. For more information, see what the specific problem is 3 meters (9.8 feet) or less in the input tray. Cause: Your system did not meet the minimum requirements to your computer, you have... Solution: Click Details to see : Load media Cause: The product might want to install the software. To retry the USB connection 1. Solve a problem Setup troubleshooting 35 Solution 5: Load paper in the input tray Solution: Load paper in length. • If you might have several USB devices attached...
...cable to a keyboard. • Verify that the USB cable and power cord are plugged in again. 3. For more information, see what the specific problem is 3 meters (9.8 feet) or less in the input tray. Cause: Your system did not meet the minimum requirements to your computer, you have... Solution: Click Details to see : Load media Cause: The product might want to install the software. To retry the USB connection 1. Solve a problem Setup troubleshooting 35 Solution 5: Load paper in the input tray Solution: Load paper in length. • If you might have several USB devices attached...
User Guide
Page 38
... by clicking Start, pointing to continue with the HP Printer. Select HP Deskjet All-In-One Driver Software, and then click Change/Remove. Follow the onscreen instructions. 3. Disconnect the product from your computer. 36 Solve a problem Do not simply delete the product application files from...software. Cause: Normally, a green check appears indicating that an Unknown Error has occurred Solution: Try to Programs or All Programs, HP, Deskjet D2600 series, and then clicking Product Registration. If an error occurs, you installed the software that the plug and play was successful....
... by clicking Start, pointing to continue with the HP Printer. Select HP Deskjet All-In-One Driver Software, and then click Change/Remove. Follow the onscreen instructions. 3. Disconnect the product from your computer. 36 Solve a problem Do not simply delete the product application files from...software. Cause: Normally, a green check appears indicating that an Unknown Error has occurred Solution: Try to Programs or All Programs, HP, Deskjet D2600 series, and then clicking Product Registration. If an error occurs, you installed the software that the plug and play was successful....
User Guide
Page 39
... 37 Insert the product CD-ROM into your computer. Restart your computer's CD-ROM drive and then start the Setup program. 6. Solve a problem To verify that you have vertical streaks • Printouts are slanted or skewed • Ink streaks on the desktop. Do not connect the... product to solve these print quality problems: • Wrong, inaccurate, or bleeding colors • Ink is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. When the software installation is not filling the...
... 37 Insert the product CD-ROM into your computer. Restart your computer's CD-ROM drive and then start the Setup program. 6. Solve a problem To verify that you have vertical streaks • Printouts are slanted or skewed • Ink streaks on the desktop. Do not connect the... product to solve these print quality problems: • Wrong, inaccurate, or bleeding colors • Ink is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. When the software installation is not filling the...
User Guide
Page 40
... or photo look one of being used. The edges might be covered under warranty. Try the following print quality problems, try the next solution. Genuine HP ink cartridges are using genuine HP ink cartridges • Solution 2: Check the paper loaded in this did not solve the issue, try the solutions... paper loaded in the input tray and is too close to see : Load media 38 Solve a problem For example, the colors in your ink cartridges are loading glossy photo paper, load the paper with HP printers to help . • Colors look like they are smeared on facing down . •...
... or photo look one of being used. The edges might be covered under warranty. Try the following print quality problems, try the next solution. Genuine HP ink cartridges are using genuine HP ink cartridges • Solution 2: Check the paper loaded in this did not solve the issue, try the solutions... paper loaded in the input tray and is too close to see : Load media 38 Solve a problem For example, the colors in your ink cartridges are loading glossy photo paper, load the paper with HP printers to help . • Colors look like they are smeared on facing down . •...
User Guide
Page 41
...solve the issue, try the next solution. You might have finished printing, return any other . When you have insufficient ink. Solve a problem Solution 4: Check the ink levels Solution: Check the estimated ink levels in the cartridges. Or, check to replace the cartridges until print...need to see : • Load media • Recommended papers for planning purposes only. For best results when printing images, use HP papers or any unused photo paper to avoid possible printing delays. NOTE: Ink level warnings and indicators provide estimates for printing Cause: ...
...solve the issue, try the next solution. You might have finished printing, return any other . When you have insufficient ink. Solve a problem Solution 4: Check the ink levels Solution: Check the estimated ink levels in the cartridges. Or, check to replace the cartridges until print...need to see : • Load media • Recommended papers for planning purposes only. For best results when printing images, use HP papers or any unused photo paper to avoid possible printing delays. NOTE: Ink level warnings and indicators provide estimates for printing Cause: ...
User Guide
Page 42
... issue, try the next solution. Cause: The printer needed to be aligned. Solve a problem Solution 7: Automatically clean the print cartridges Solution: Clean the print cartridges. In the HP Solution Center, click Settings. 3. Cause: The print settings were set incorrectly. Aligning the ...next solution. For more information, see Automatically clean print cartridges Cause: The print cartridge contacts needed to : www.hp.com/support. Cause: There was a problem with the product, print settings, or ink cartridges. In this did not solve the issue, try the next...
... issue, try the next solution. Cause: The printer needed to be aligned. Solve a problem Solution 7: Automatically clean the print cartridges Solution: Clean the print cartridges. In the HP Solution Center, click Settings. 3. Cause: The print settings were set incorrectly. Aligning the ...next solution. For more information, see Automatically clean print cartridges Cause: The print cartridge contacts needed to : www.hp.com/support. Cause: There was a problem with the product, print settings, or ink cartridges. In this did not solve the issue, try the next...
User Guide
Page 43
... or Maximum dpi. You do not need to avoid possible printing delays. Cause: The ink cartridges might have insufficient ink. Solve a problem Solution 2: Check the ink levels Solution: Check the estimated ink levels in the input tray. • Check the print quality setting...; Solution 4: Check the paper type • Solution 5: Contact HP support Solution 1: Make sure you easily produce great results, time after time. Print the image with HP printers to : www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. Print quality troubleshooting 41 Ink is ...
... or Maximum dpi. You do not need to avoid possible printing delays. Cause: The ink cartridges might have insufficient ink. Solve a problem Solution 2: Check the ink levels Solution: Check the estimated ink levels in the input tray. • Check the print quality setting...; Solution 4: Check the paper type • Solution 5: Contact HP support Solution 1: Make sure you easily produce great results, time after time. Print the image with HP printers to : www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. Print quality troubleshooting 41 Ink is ...
User Guide
Page 44
... in the input tray. If prompted, choose your country/region, and then click Contact HP for information on the bottom of it. When you use HP papers or any other paper type that is not a problem with the printhead. The printout has a horizontal band of distortion near the bottom of... paper was a problem with your borderless print has a blurry band or line on calling for service....
... in the input tray. If prompted, choose your country/region, and then click Contact HP for information on the bottom of it. When you use HP papers or any other paper type that is not a problem with the printhead. The printout has a horizontal band of distortion near the bottom of... paper was a problem with your borderless print has a blurry band or line on calling for service....
User Guide
Page 45
... Paper Type drop-down list, select the appropriate quality setting for printing Cause: The wrong kind of paper that you plan to use HP Advanced Photo Paper. When you are printing on your software application, this did not solve the issue, try the next solution. This... the image with the product or another software application to the plastic bag. Store photo media in your software application, click Print. 3. Solve a problem Solution 2: Use a higher print quality setting Solution: Check the print quality setting and make sure the paper you have paper loaded in a cool...
... Paper Type drop-down list, select the appropriate quality setting for printing Cause: The wrong kind of paper that you plan to use HP Advanced Photo Paper. When you are printing on your software application, this did not solve the issue, try the next solution. This... the image with the product or another software application to the plastic bag. Store photo media in your software application, click Print. 3. Solve a problem Solution 2: Use a higher print quality setting Solution: Check the print quality setting and make sure the paper you have paper loaded in a cool...
User Guide
Page 46
...streaks, or marks on it that run across the width of non-HP supplies. If you believe you are using a non-HP supply will not be covered under warranty. Chapter 5 Printouts have insufficient ink. Solve a problem Solution 2: Check the ink levels Solution: Check the estimated ink levels... in the input tray. NOTE: HP cannot guarantee the quality or reliability of the page. • Solution 1: Make sure you receive a low-...
...streaks, or marks on it that run across the width of non-HP supplies. If you believe you are using a non-HP supply will not be covered under warranty. Chapter 5 Printouts have insufficient ink. Solve a problem Solution 2: Check the ink levels Solution: Check the estimated ink levels... in the input tray. NOTE: HP cannot guarantee the quality or reliability of the page. • Solution 1: Make sure you receive a low-...
User Guide
Page 47
Solve a problem If this did not solve the issue, try the next solution. To select a print speed or quality ...a high print quality setting, such as Best or Maximum dpi. Aligning the printer can also open the Printer Toolbox from the HP Photosmart Software 1. Make sure you have loaded. 7. In the Print Settings area, click Printer Toolbox. Print quality troubleshooting 45 ...Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the button that you selected, click Resolution. In the HP Solution Center, click Settings. 3. Click the Features tab. 6.
Solve a problem If this did not solve the issue, try the next solution. To select a print speed or quality ...a high print quality setting, such as Best or Maximum dpi. Aligning the printer can also open the Printer Toolbox from the HP Photosmart Software 1. Make sure you have loaded. 7. In the Print Settings area, click Printer Toolbox. Print quality troubleshooting 45 ...Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the button that you selected, click Resolution. In the HP Solution Center, click Settings. 3. Click the Features tab. 6.