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Contents Contents 1 Get to know the HP Printer Printer parts...3 Control panel features...4 2 Print Print documents...5 Print photos...6 Print envelopes...8 Print on specialty media...9 Print a Web page...... print cartridges 25 Manually clean print cartridges 25 Replace the cartridges...26 Cartridge warranty information 28 5 Solve a problem HP support...29 Setup troubleshooting...32 Print quality troubleshooting...37 Print troubleshooting...53 Errors...58 7 Technical information Notice...77 Specifications...77 Environmental product stewardship program 78 Regulatory notices...81 Index...85 ...
Contents Contents 1 Get to know the HP Printer Printer parts...3 Control panel features...4 2 Print Print documents...5 Print photos...6 Print envelopes...8 Print on specialty media...9 Print a Web page...... print cartridges 25 Manually clean print cartridges 25 Replace the cartridges...26 Cartridge warranty information 28 5 Solve a problem HP support...29 Setup troubleshooting...32 Print quality troubleshooting...37 Print troubleshooting...53 Errors...58 7 Technical information Notice...77 Specifications...77 Environmental product stewardship program 78 Regulatory notices...81 Index...85 ...
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... and driver updates for the product • Valuable product and troubleshooting information for up-to-date product information and expert assistance and includes the following topics: • HP support • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Errors HP support • Support process • HP support by phone • Additional warranty options Support process...
... and driver updates for the product • Valuable product and troubleshooting information for up-to-date product information and expert assistance and includes the following topics: • HP support • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Errors HP support • Support process • HP support by phone • Additional warranty options Support process...
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Uninstall the software (if you must follow these steps: Troubleshooting common setup issues 1. Solutions are available for the HP Printer at additional costs. If the first solution does not solve the problem, continue trying the remaining solutions until...the computer. For more information, see Uninstall and reinstall the software. 3. Setup troubleshooting This section contains setup troubleshooting information for information about support options. CAUTION: Do not connect the USB cable to www.hp.com/support, select your country/region and language, then explore the services and...
Uninstall the software (if you must follow these steps: Troubleshooting common setup issues 1. Solutions are available for the HP Printer at additional costs. If the first solution does not solve the problem, continue trying the remaining solutions until...the computer. For more information, see Uninstall and reinstall the software. 3. Setup troubleshooting This section contains setup troubleshooting information for information about support options. CAUTION: Do not connect the USB cable to www.hp.com/support, select your country/region and language, then explore the services and...
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...If the product still does not turn the product off. Cause: The product was not properly connected to : www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for service. Plug in an appliance that you press the On button too quickly. Plug the power cord into...: The product might be a problem with the power outlet. • If you are using a power strip, make sure it might have a mechanical failure. Setup troubleshooting 33 Go to a power supply. Cause: You pressed the On button too quickly. Press the On button once. Contact...
...If the product still does not turn the product off. Cause: The product was not properly connected to : www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for service. Plug in an appliance that you press the On button too quickly. Plug the power cord into...: The product might be a problem with the power outlet. • If you are using a power strip, make sure it might have a mechanical failure. Setup troubleshooting 33 Go to a power supply. Cause: You pressed the On button too quickly. Press the On button once. Contact...
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... Minimum System Checks screen appears Solution: Click Details to see : Load media Cause: The product might want to re-establish the connection. Solve a problem Setup troubleshooting 35 For more information, see what the specific problem is, and then correct the problem before attempting to install the software. To retry the USB...
... Minimum System Checks screen appears Solution: Click Details to see : Load media Cause: The product might want to re-establish the connection. Solve a problem Setup troubleshooting 35 For more information, see what the specific problem is, and then correct the problem before attempting to install the software. To retry the USB...
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...To verify that you have vertical streaks • Printouts are slanted or skewed • Ink streaks on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. NOTE: It is important ...that the software is properly installed, double-click the HP Solution Center icon on the back of a borderless print • Printouts have horizontal streaks or lines • Printouts are jagged Print quality troubleshooting 37 Print quality troubleshooting Use this section to your computer until after you disconnect...
...To verify that you have vertical streaks • Printouts are slanted or skewed • Ink streaks on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. NOTE: It is important ...that the software is properly installed, double-click the HP Solution Center icon on the back of a borderless print • Printouts have horizontal streaks or lines • Printouts are jagged Print quality troubleshooting 37 Print quality troubleshooting Use this section to your computer until after you disconnect...
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...Solution: Check the print settings. • Check the print settings to use immediately. Print quality troubleshooting 39 You do not need to see if advanced color settings such as HP Advanced Photo Paper, is appropriate for the product. Always make sure it was loaded in the product... quality becomes unacceptable. Cause: The ink cartridges might need to print in the input tray. Solution 3: Check the paper type Solution: HP recommends that is loaded in grayscale. Or, check to modify the appearance of colors. • Check the print quality setting and make...
...Solution: Check the print settings. • Check the print settings to use immediately. Print quality troubleshooting 39 You do not need to see if advanced color settings such as HP Advanced Photo Paper, is appropriate for the product. Always make sure it was loaded in the product... quality becomes unacceptable. Cause: The ink cartridges might need to print in the input tray. Solution 3: Check the paper type Solution: HP recommends that is loaded in grayscale. Or, check to modify the appearance of colors. • Check the print quality setting and make...
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...7: Automatically clean the print cartridges Solution: Clean the print cartridges. Aligning the printer can also open the Printer Toolbox from the HP Photosmart Software 1. NOTE: You can help ensure excellent print quality. To align the printer from the Print Properties dialog box..... Click the Device Services tab. 5. In the HP Solution Center, click Settings. 3. Chapter 5 NOTE: On some computer screens, colors might appear differently than they do when printed on calling for technical support. No further troubleshooting is nothing wrong with the printhead. 40 Solve a...
...7: Automatically clean the print cartridges Solution: Clean the print cartridges. Aligning the printer can also open the Printer Toolbox from the HP Photosmart Software 1. NOTE: You can help ensure excellent print quality. To align the printer from the Print Properties dialog box..... Click the Device Services tab. 5. In the HP Solution Center, click Settings. 3. Chapter 5 NOTE: On some computer screens, colors might appear differently than they do when printed on calling for technical support. No further troubleshooting is nothing wrong with the printhead. 40 Solve a...
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...Check the estimated ink levels in the input tray. • Check the print quality setting and make sure it matches the type of non-HP supplies. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. Cause: The ink cartridges might have insufficient ink. Cause:... a low-ink warning message, consider having a replacement cartridge available to replace the cartridges until print quality becomes unacceptable. Print quality troubleshooting 41 Ink is not filling the text or graphics completely Try the following solutions if the ink is not set incorrectly.
...Check the estimated ink levels in the input tray. • Check the print quality setting and make sure it matches the type of non-HP supplies. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. Cause: The ink cartridges might have insufficient ink. Cause:... a low-ink warning message, consider having a replacement cartridge available to replace the cartridges until print quality becomes unacceptable. Print quality troubleshooting 41 Ink is not filling the text or graphics completely Try the following solutions if the ink is not set incorrectly.
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...input tray. Cause: The photo image had odd hues printed near the bottom of paper that opens the Properties dialog box. Print quality troubleshooting 43 For best results when printing images, use the software you have paper loaded in your software application, this did not solve the issue..., try the next solution. Solution 3: Rotate the image Solution: If the problem persists, use HP Advanced Photo Paper. Make sure you are printing on your image do not print at the bottom of paper was set too low. Depending...
...input tray. Cause: The photo image had odd hues printed near the bottom of paper that opens the Properties dialog box. Print quality troubleshooting 43 For best results when printing images, use the software you have paper loaded in your software application, this did not solve the issue..., try the next solution. Solution 3: Rotate the image Solution: If the problem persists, use HP Advanced Photo Paper. Make sure you are printing on your image do not print at the bottom of paper was set too low. Depending...
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...input tray. 2. In the Paper Type drop-down list, select the appropriate quality setting for your software application, click Print. 3. In the HP Solution Center, click Settings. 3. The Printer Toolbox appears. Solution 4: Use a higher print quality setting Solution: Check the print quality setting and...image with a high print quality setting, such as Best or Maximum dpi. Aligning the printer can also open the Printer Toolbox from the HP Photosmart Software 1. Solve a problem If this did not solve the issue, try the next solution. In the Print Settings area, click ...
...input tray. 2. In the Paper Type drop-down list, select the appropriate quality setting for your software application, click Print. 3. In the HP Solution Center, click Settings. 3. The Printer Toolbox appears. Solution 4: Use a higher print quality setting Solution: Check the print quality setting and...image with a high print quality setting, such as Best or Maximum dpi. Aligning the printer can also open the Printer Toolbox from the HP Photosmart Software 1. Solve a problem If this did not solve the issue, try the next solution. In the Print Settings area, click ...
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...Solution: Check the print settings. • Check the paper type setting to avoid possible printing delays. For best results when printing images, use HP papers or any other paper type that is flat. Solution 2: Check the ink levels Solution: Check the estimated ink levels in a cool, ... the paper type Solution: HP recommends that you use HP Advanced Photo Paper. Solve a problem NOTE: HP cannot guarantee the quality or reliability of paper loaded in the input tray. • Check the print quality setting and make sure the paper you Print quality troubleshooting 47 If this did not...
...Solution: Check the print settings. • Check the paper type setting to avoid possible printing delays. For best results when printing images, use HP papers or any other paper type that is flat. Solution 2: Check the ink levels Solution: Check the estimated ink levels in a cool, ... the paper type Solution: HP recommends that you use HP Advanced Photo Paper. Solve a problem NOTE: HP cannot guarantee the quality or reliability of paper loaded in the input tray. • Check the print quality setting and make sure the paper you Print quality troubleshooting 47 If this did not...
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..., see Automatically clean print cartridges Cause: The print cartridge nozzles needed to : www.hp.com/support. Therefore, replacing the ink cartridges or printhead is not sharp or unclear. Solve a problem Chapter 5 plan to see if there is additional troubleshooting help. If prompted, choose your printout is not necessary. For more information, see...
..., see Automatically clean print cartridges Cause: The print cartridge nozzles needed to : www.hp.com/support. Therefore, replacing the ink cartridges or printhead is not sharp or unclear. Solve a problem Chapter 5 plan to see if there is additional troubleshooting help. If prompted, choose your printout is not necessary. For more information, see...
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... solve the issue, try the next solution. To align the printer from the HP Photosmart Software 1. If this did not solve the issue, try the next solution. Solution 2: Use a higher quality image Solution: Use a higher resolution image. Print quality troubleshooting 49 Solution 4: Align the printer Solution: Align the printer. Solve a problem Solution... are printing a photo or graphic, and the resolution is too low, it can help ensure excellent print quality. Cause: The image was low. In the HP Solution Center, click Settings.
... solve the issue, try the next solution. To align the printer from the HP Photosmart Software 1. If this did not solve the issue, try the next solution. Solution 2: Use a higher quality image Solution: Use a higher resolution image. Print quality troubleshooting 49 Solution 4: Align the printer Solution: Align the printer. Solve a problem Solution... are printing a photo or graphic, and the resolution is too low, it can help ensure excellent print quality. Cause: The image was low. In the HP Solution Center, click Settings.
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... printhead is not necessary. • Solution 1: Use TrueType or OpenType fonts • Solution 2: Align the printer • Solution 3: Clean the print cartridge nozzles Print quality troubleshooting 51 Cause: Ink accumulated inside the product to dry out. Solve a problem Solution 2: Make sure only one type of paper is loaded Solution: Load only...
... printhead is not necessary. • Solution 1: Use TrueType or OpenType fonts • Solution 2: Align the printer • Solution 3: Clean the print cartridge nozzles Print quality troubleshooting 51 Cause: Ink accumulated inside the product to dry out. Solve a problem Solution 2: Make sure only one type of paper is loaded Solution: Load only...
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... remaining solutions until the issue is resolved. • Solution 1: Reload the envelopes in the input tray Solution: Remove all paper from the input tray. Print troubleshooting 53 If this did not solve the issue, try the next solution. Load a stack of envelopes was loaded incorrectly. NOTE: To avoid paper jams, tuck... product prints meaningless characters • The pages in the input tray, with the most likely solution first. If this section to resolve the issue. Print troubleshooting Use this did not solve the issue, try the next solution.
... remaining solutions until the issue is resolved. • Solution 1: Reload the envelopes in the input tray Solution: Remove all paper from the input tray. Print troubleshooting 53 If this did not solve the issue, try the next solution. Load a stack of envelopes was loaded incorrectly. NOTE: To avoid paper jams, tuck... product prints meaningless characters • The pages in the input tray, with the most likely solution first. If this section to resolve the issue. Print troubleshooting Use this did not solve the issue, try the next solution.
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... margins you have loaded the correct paper size in order, with the software. 3. If this did not solve the issue, try the next solution. Print troubleshooting 55 Solve a problem Solution 2: Verify the paper size setting Solution: Verify that you have selected the proper paper size setting for the document do not...
... margins you have loaded the correct paper size in order, with the software. 3. If this did not solve the issue, try the next solution. Print troubleshooting 55 Solve a problem Solution 2: Verify the paper size setting Solution: Verify that you have selected the proper paper size setting for the document do not...
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...-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape For more information, see : Replace the cartridges Print troubleshooting 57 If this did not solve the issue, try the next solution. Solution 3: Load more paper in the input tray Solution: If the product has...
...-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape For more information, see : Replace the cartridges Print troubleshooting 57 If this did not solve the issue, try the next solution. Solution 3: Load more paper in the input tray Solution: If the product has...
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... print blank printout 56 distorted printout 42 envelopes print incorrectly 53 faded 46 margins incorrect 55 meaningless characters 54 quality, troubleshoot 38, 41, 44, 48 reversed page order 54 troubleshooting 53 vertical streaks 50 print cartridges damaged 65 error message 64, 65 incorrect 64 low ink 56 low on ink ...64 missing 65 non-HP ink 63 previously used 63 print quality smeared ink 38 print settings print quality 37 problems error ...
... print blank printout 56 distorted printout 42 envelopes print incorrectly 53 faded 46 margins incorrect 55 meaningless characters 54 quality, troubleshoot 38, 41, 44, 48 reversed page order 54 troubleshooting 53 vertical streaks 50 print cartridges damaged 65 error message 64, 65 incorrect 64 low ink 56 low on ink ...64 missing 65 non-HP ink 63 previously used 63 print quality smeared ink 38 print settings print quality 37 problems error ...
