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Contents Contents 1 Get to know the HP Printer Printer parts...3 Control panel features...4 2 Print Print documents...5 Print photos...6 Print envelopes...8 Print on specialty media...9 Print a Web page...... print cartridges 25 Manually clean print cartridges 25 Replace the cartridges...26 Cartridge warranty information 28 5 Solve a problem HP support...29 Setup troubleshooting...32 Print quality troubleshooting...37 Print troubleshooting...53 Errors...58 7 Technical information Notice...77 Specifications...77 Environmental product stewardship program 78 Regulatory notices...81 Index...85 ...
Contents Contents 1 Get to know the HP Printer Printer parts...3 Control panel features...4 2 Print Print documents...5 Print photos...6 Print envelopes...8 Print on specialty media...9 Print a Web page...... print cartridges 25 Manually clean print cartridges 25 Replace the cartridges...26 Cartridge warranty information 28 5 Solve a problem HP support...29 Setup troubleshooting...32 Print quality troubleshooting...37 Print troubleshooting...53 Errors...58 7 Technical information Notice...77 Specifications...77 Environmental product stewardship program 78 Regulatory notices...81 Index...85 ...
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... for up-to-date product information and expert assistance and includes the following topics: • HP support • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Errors HP support • Support process • HP support by phone • Additional warranty options Support process If you register the product 3. Support options and availability vary by...
... for up-to-date product information and expert assistance and includes the following topics: • HP support • Setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Errors HP support • Support process • HP support by phone • Additional warranty options Support process If you register the product 3. Support options and availability vary by...
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...the computer. 2. For more slowly 32 Solve a problem Restart your country/region to do so, you must follow these steps: Troubleshooting common setup issues 1. If the first solution does not solve the problem, continue trying the remaining solutions until prompted by the ...software installation screen. Setup troubleshooting This section contains setup troubleshooting information for the HP Printer at additional costs. Turn off the product, wait one minute, then restart it does not print ...
...the computer. 2. For more slowly 32 Solve a problem Restart your country/region to do so, you must follow these steps: Troubleshooting common setup issues 1. If the first solution does not solve the problem, continue trying the remaining solutions until prompted by the ...software installation screen. Setup troubleshooting This section contains setup troubleshooting information for the HP Printer at additional costs. Turn off the product, wait one minute, then restart it does not print ...
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...switched on . If not, then there might be a problem with the power outlet. Contact HP support for the product to on , it is working. Cause: You pressed the On button too quickly. Setup troubleshooting 33 If this time, you press the On button again during this did not solve the...from the power outlet. Or, try the next solution. Cause: The product was not properly connected to : www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Solution 1: Make sure the power cord is connected Solution: • Make sure the power ...
...switched on . If not, then there might be a problem with the power outlet. Contact HP support for the product to on , it is working. Cause: You pressed the On button too quickly. Setup troubleshooting 33 If this time, you press the On button again during this did not solve the...from the power outlet. Or, try the next solution. Cause: The product was not properly connected to : www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Solution 1: Make sure the power cord is connected Solution: • Make sure the power ...
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... X appears on the USB connect prompt Solution: Verify that the product is 3 meters (9.8 feet) or less in . To retry the USB connection 1. Solve a problem Setup troubleshooting 35 Verify that the USB cable is set up properly, and then try plugging the USB cable into a different USB port. • Do not attach...
... X appears on the USB connect prompt Solution: Verify that the product is 3 meters (9.8 feet) or less in . To retry the USB connection 1. Solve a problem Setup troubleshooting 35 Verify that the USB cable is set up properly, and then try plugging the USB cable into a different USB port. • Do not attach...
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...-ROM into your computer. When the software installation is properly installed, double-click the HP Solution Center icon on the back of the paper • The text edges are jagged Print quality troubleshooting 37 Restart your computer's CD-ROM drive and then start the Setup program. 6....are slanted or skewed • Ink streaks on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. Print quality troubleshooting Use this section to your computer until after you disconnect the product before ...
...-ROM into your computer. When the software installation is properly installed, double-click the HP Solution Center icon on the back of the paper • The text edges are jagged Print quality troubleshooting 37 Restart your computer's CD-ROM drive and then start the Setup program. 6....are slanted or skewed • Ink streaks on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. Print quality troubleshooting Use this section to your computer until after you disconnect the product before ...
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... do not need to the plastic bag. Solution 5: Check the print settings Solution: Check the print settings. • Check the print settings to use HP Advanced Photo Paper. Or, choose a higher setting if you plan to see : • Load media • Recommended papers for planning purposes only. When...are ready to print, remove only the paper you are set to modify the appearance of paper was wrinkled or too thick. Print quality troubleshooting 39 This will prevent the photo paper from curling. If this did not solve the issue, try the next solution. You might have ...
... do not need to the plastic bag. Solution 5: Check the print settings Solution: Check the print settings. • Check the print settings to use HP Advanced Photo Paper. Or, choose a higher setting if you plan to see : • Load media • Recommended papers for planning purposes only. When...are ready to print, remove only the paper you are set to modify the appearance of paper was wrinkled or too thick. Print quality troubleshooting 39 This will prevent the photo paper from curling. If this did not solve the issue, try the next solution. You might have ...
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... with the product, print settings, or ink cartridges. Solution 8: Contact HP support Solution: Contact HP support for information on paper. No further troubleshooting is nothing wrong with the printhead. 40 Solve a problem In the HP Solution Center, click Settings. 3. In the Print Properties dialog box, ... printer needed to be aligned. If this case, there is required. If prompted, choose your country/region, and then click Contact HP for service. Click the Device Services tab. 5. Recycle or discard the page. Cause: The print settings were set incorrectly. Load...
... with the product, print settings, or ink cartridges. Solution 8: Contact HP support Solution: Contact HP support for information on paper. No further troubleshooting is nothing wrong with the printhead. 40 Solve a problem In the HP Solution Center, click Settings. 3. In the Print Properties dialog box, ... printer needed to be aligned. If this case, there is required. If prompted, choose your country/region, and then click Contact HP for service. Click the Device Services tab. 5. Recycle or discard the page. Cause: The print settings were set incorrectly. Load...
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...not solve the issue, try the next solution. Cause: The paper type or print quality settings were set too low. Genuine HP ink cartridges are using a non-HP supply will not be covered under warranty. If you believe you are designed and tested with a high print quality setting, ...sure it is not filling the text or image completely so that it appears that you easily produce great results, time after time. Print quality troubleshooting 41 Solution 3: Check the print settings Solution: Check the print settings. • Check the paper type setting to avoid possible printing delays....
...not solve the issue, try the next solution. Cause: The paper type or print quality settings were set too low. Genuine HP ink cartridges are using a non-HP supply will not be covered under warranty. If you believe you are designed and tested with a high print quality setting, ...sure it is not filling the text or image completely so that it appears that you easily produce great results, time after time. Print quality troubleshooting 41 Solution 3: Check the print settings Solution: Check the print settings. • Check the paper type setting to avoid possible printing delays....
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For best results when printing images, use HP Advanced Photo Paper. In the Paper Type drop-down list, select the appropriate quality setting for printing Cause: The wrong kind of paper that you ... print quality setting, such as Best or Maximum dpi. Cause: The photo image had odd hues printed near the bottom of the page. Print quality troubleshooting 43 This will print based on your software application, click Print. 3. Solve a problem Solution 2: Use a higher print quality setting Solution: Check the print quality setting...
For best results when printing images, use HP Advanced Photo Paper. In the Paper Type drop-down list, select the appropriate quality setting for printing Cause: The wrong kind of paper that you ... print quality setting, such as Best or Maximum dpi. Cause: The photo image had odd hues printed near the bottom of the page. Print quality troubleshooting 43 This will print based on your software application, click Print. 3. Solve a problem Solution 2: Use a higher print quality setting Solution: Check the print quality setting...
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...the next solution. Solution 5: Align the printer Solution: Align the printer. In the Print Settings area, click Printer Toolbox. Print quality troubleshooting 45 In the Paper Type drop-down list, select the appropriate quality setting for your project. Print the image with a high print quality...letter, A4, or legal unused plain white paper into the input tray. 2. Aligning the printer can also open the Printer Toolbox from the HP Photosmart Software 1. For more information, see: Print using the maximum dpi Cause: The print quality or copy setting on your software application, ...
...the next solution. Solution 5: Align the printer Solution: Align the printer. In the Print Settings area, click Printer Toolbox. Print quality troubleshooting 45 In the Paper Type drop-down list, select the appropriate quality setting for your project. Print the image with a high print quality...letter, A4, or legal unused plain white paper into the input tray. 2. Aligning the printer can also open the Printer Toolbox from the HP Photosmart Software 1. For more information, see: Print using the maximum dpi Cause: The print quality or copy setting on your software application, ...
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... service or repairs required as Best or Maximum dpi. Print the image with a high print quality setting, such as a result of using a non-HP supply will not be covered under warranty. If you believe you are ready to avoid possible printing delays. When you receive a low-ink warning message...consider having a replacement cartridge available to print, remove only the paper you are printing on a flat surface in the cartridges. When you Print quality troubleshooting 47 NOTE: Ink level warnings and indicators provide estimates for the product. Always make sure it is flat.
... service or repairs required as Best or Maximum dpi. Print the image with a high print quality setting, such as a result of using a non-HP supply will not be covered under warranty. If you believe you are ready to avoid possible printing delays. When you receive a low-ink warning message...consider having a replacement cartridge available to print, remove only the paper you are printing on a flat surface in the cartridges. When you Print quality troubleshooting 47 NOTE: Ink level warnings and indicators provide estimates for the product. Always make sure it is flat.
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...in the input tray. Printouts seem blurry or fuzzy Try the following solutions if your country/region, and then click Contact HP for information on calling for technical support. For more information, see Automatically clean print cartridges Cause: The print cartridge nozzles needed... Solution 4: Align the printer 48 Solve a problem Solve a problem Chapter 5 plan to see if there is additional troubleshooting help. When you can go to : www.hp.com/support. Solution 5: Automatically clean the print cartridges. If this section, you have finished printing, return any unused ...
...in the input tray. Printouts seem blurry or fuzzy Try the following solutions if your country/region, and then click Contact HP for information on calling for technical support. For more information, see Automatically clean print cartridges Cause: The print cartridge nozzles needed... Solution 4: Align the printer 48 Solve a problem Solve a problem Chapter 5 plan to see if there is additional troubleshooting help. When you can go to : www.hp.com/support. Solution 5: Automatically clean the print cartridges. If this section, you have finished printing, return any unused ...
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... has been resized, it can be blurry or fuzzy when printed. If this did not solve the issue, try the next solution. Print quality troubleshooting 49 Solve a problem Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure ...blurry or fuzzy when printed. Load letter, A4, or legal unused plain white paper into the input tray. 2. To align the printer from the HP Photosmart Software 1. Cause: The image was low. Solution 4: Align the printer Solution: Align the printer. Cause: The paper type or print quality ...
... has been resized, it can be blurry or fuzzy when printed. If this did not solve the issue, try the next solution. Print quality troubleshooting 49 Solve a problem Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure ...blurry or fuzzy when printed. Load letter, A4, or legal unused plain white paper into the input tray. 2. To align the printer from the HP Photosmart Software 1. Cause: The image was low. Solution 4: Align the printer Solution: Align the printer. Cause: The paper type or print quality ...
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... there is not necessary. • Solution 1: Use TrueType or OpenType fonts • Solution 2: Align the printer • Solution 3: Clean the print cartridge nozzles Print quality troubleshooting 51
... there is not necessary. • Solution 1: Use TrueType or OpenType fonts • Solution 2: Align the printer • Solution 3: Clean the print cartridge nozzles Print quality troubleshooting 51
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Print troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • The product prints meaningless characters • The pages in my document came ... Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Solution 2: Load a different type of envelopes was loaded incorrectly. Print troubleshooting 53 NOTE: To avoid paper jams, tuck the flaps inside the envelopes. If this did not solve the issue, try the next solution.
Print troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • The product prints meaningless characters • The pages in my document came ... Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Solution 2: Load a different type of envelopes was loaded incorrectly. Print troubleshooting 53 NOTE: To avoid paper jams, tuck the flaps inside the envelopes. If this did not solve the issue, try the next solution.
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.... Cause: The paper size setting was not set correctly for your software application, as long as expected Try the following solutions to the product. Print troubleshooting 55 Solutions are listed in your software application. The product uses the margins you were printing. To check your software application. Check the margins. Make...
.... Cause: The paper size setting was not set correctly for your software application, as long as expected Try the following solutions to the product. Print troubleshooting 55 Solutions are listed in your software application. The product uses the margins you were printing. To check your software application. Check the margins. Make...
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... is plenty of paper in the input tray Solution: If the product has only a few sheets remaining, load more information, see : Replace the cartridges Print troubleshooting 57 If this did not solve the issue, try the next solution. Solution 3: Load more paper in the input tray, remove the paper, tap the...
... is plenty of paper in the input tray Solution: If the product has only a few sheets remaining, load more information, see : Replace the cartridges Print troubleshooting 57 If this did not solve the issue, try the next solution. Solution 3: Load more paper in the input tray, remove the paper, tap the...
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... print blank printout 56 distorted printout 42 envelopes print incorrectly 53 faded 46 margins incorrect 55 meaningless characters 54 quality, troubleshoot 38, 41, 44, 48 reversed page order 54 troubleshooting 53 vertical streaks 50 print cartridges damaged 65 error message 64, 65 incorrect 64 low ink 56 low on ink ...64 missing 65 non-HP ink 63 previously used 63 print quality smeared ink 38 print settings print quality 37 problems error ...
... print blank printout 56 distorted printout 42 envelopes print incorrectly 53 faded 46 margins incorrect 55 meaningless characters 54 quality, troubleshoot 38, 41, 44, 48 reversed page order 54 troubleshooting 53 vertical streaks 50 print cartridges damaged 65 error message 64, 65 incorrect 64 low ink 56 low on ink ...64 missing 65 non-HP ink 63 previously used 63 print quality smeared ink 38 print settings print quality 37 problems error ...