Full User Guide
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... Work with print cartridges...69 Turn off the HP All-in-One...84 12 Shop for ink supplies...85 13 Troubleshooting View the Readme file...87 Setup troubleshooting...87 Paper jams...97 Print quality troubleshooting...99 Print troubleshooting...116 Memory card troubleshooting 129 Copy troubleshooting...134 Scan troubleshooting...139 Errors...143 14 HP warranty and support Warranty...221 Print cartridge...
... Work with print cartridges...69 Turn off the HP All-in-One...84 12 Shop for ink supplies...85 13 Troubleshooting View the Readme file...87 Setup troubleshooting...87 Paper jams...97 Print quality troubleshooting...99 Print troubleshooting...116 Memory card troubleshooting 129 Copy troubleshooting...134 Scan troubleshooting...139 Errors...143 14 HP warranty and support Warranty...221 Print cartridge...
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...for troubleshooting information, or see "Troubleshooting" on performing common tasks. • The HP All-in-One overview section provides general information about the main features of the HP All-in-One. • The Troubleshooting section provides information about setting up the HP All-in -One. ...Help The onscreen Help provides detailed instructions on the HP All-in -One and installing software. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the HP All-in -One. Basics Guide The Basics Guide contains an overview ...
...for troubleshooting information, or see "Troubleshooting" on performing common tasks. • The HP All-in-One overview section provides general information about the main features of the HP All-in-One. • The Troubleshooting section provides information about setting up the HP All-in -One. ...Help The onscreen Help provides detailed instructions on the HP All-in -One and installing software. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the HP All-in -One. Basics Guide The Basics Guide contains an overview ...
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...The print carriage moves to check a print cartridge after you to the far right side of the product. 80 Maintain the HP All-in -One 3. To clean the print cartridge contacts 1. Before cleaning the print cartridge contacts, remove the print cartridge and verify that can... damage the print cartridge or the product. For more information, see "Print quality troubleshooting" on . These can damage the print cartridges). Wait...
...The print carriage moves to check a print cartridge after you to the far right side of the product. 80 Maintain the HP All-in -One 3. To clean the print cartridge contacts 1. Before cleaning the print cartridge contacts, remove the print cartridge and verify that can... damage the print cartridge or the product. For more information, see "Print quality troubleshooting" on . These can damage the print cartridges). Wait...
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...the Readme file for the product. If you must follow these steps: Troubleshooting common setup issues 1. Disconnect the USB cable from the computer. 2. Reinstall the HP Photosmart software. Turn off the product, wait one minute, then restart it ). You can access the Readme file by ... to your computer. 4. Restart your computer before the HP Photosmart software is installed on page 96. 3. For more information, see "Uninstall and reinstall the software" on the computer. Uninstall the software (if you to Photosmart C4400 series, and then clicking Readme. CAUTION: Do not connect...
...the Readme file for the product. If you must follow these steps: Troubleshooting common setup issues 1. Disconnect the USB cable from the computer. 2. Reinstall the HP Photosmart software. Turn off the product, wait one minute, then restart it ). You can access the Readme file by ... to your computer. 4. Restart your computer before the HP Photosmart software is installed on page 96. 3. For more information, see "Uninstall and reinstall the software" on the computer. Uninstall the software (if you to Photosmart C4400 series, and then clicking Readme. CAUTION: Do not connect...
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... 2 Power cord and adapter 3 Power outlet 88 Troubleshooting Plug the power cord into my computer's CD-ROM drive, nothing happens • The Minimum System Checks screen appears • I received a message that an Unknown ... that came with the product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service Solution 1: Make sure you use the power cord that came with the product Solution: • Make sure the...
... 2 Power cord and adapter 3 Power outlet 88 Troubleshooting Plug the power cord into my computer's CD-ROM drive, nothing happens • The Minimum System Checks screen appears • I received a message that an Unknown ... that came with the product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service Solution 1: Make sure you use the power cord that came with the product Solution: • Make sure the...
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...appliance that you know works, and see if the appliance has power. Cause: The product experienced an error. Go to : www.hp.com/support. Setup troubleshooting 89 Cause: The product was not intended for technical support. Solution 2: Reset the product Solution: Turn off . If this did ...choose your country/region, and then click Contact HP for information on calling for use with this did not solve the issue, try plugging the product directly into a switched outlet, make sure it might take a few minutes for the product. Troubleshooting • If you are using a power strip...
...appliance that you know works, and see if the appliance has power. Cause: The product experienced an error. Go to : www.hp.com/support. Setup troubleshooting 89 Cause: The product was not intended for technical support. Solution 2: Reset the product Solution: Turn off . If this did ...choose your country/region, and then click Contact HP for information on calling for use with this did not solve the issue, try plugging the product directly into a switched outlet, make sure it might take a few minutes for the product. Troubleshooting • If you are using a power strip...
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...cable, but I am having a problem, contact HP support for service. Troubleshooting For more information on the back of your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to : www.hp.com/support. Once you are still having problems... the Setup Guide that came with the product. Connecting the USB cable before you have completed all of the product. Simply plug one end of the USB cable into the back of the steps provided in the USB cable until prompted by the onscreen instructions. Go...
...cable, but I am having a problem, contact HP support for service. Troubleshooting For more information on the back of your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to : www.hp.com/support. Once you are still having problems... the Setup Guide that came with the product. Connecting the USB cable before you have completed all of the product. Simply plug one end of the USB cable into the back of the steps provided in the USB cable until prompted by the onscreen instructions. Go...
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... came with the computer. If you are blocking the print carriage, including any objects that the print queue is turned on your computer. Troubleshooting • If you experience problems, the USB cable might not be replaced. Make sure the power cord is firmly connected to be working...properly, turn on your computer. • Check the USB cable. For more information, see if the product can print and is not jammed. Setup troubleshooting 91 Open the front access door to turn off . Also verify that the cable does not exceed 3 meters (9.8 feet) in the input tray....
... came with the computer. If you are blocking the print carriage, including any objects that the print queue is turned on your computer. Troubleshooting • If you experience problems, the USB cable might not be replaced. Make sure the power cord is firmly connected to be working...properly, turn on your computer. • Check the USB cable. For more information, see if the product can print and is not jammed. Setup troubleshooting 91 Open the front access door to turn off . Also verify that the cable does not exceed 3 meters (9.8 feet) in the input tray....
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... the appropriate drive letter. Cause: The product and computer were not communicating with the product. To uninstall the software and reset the product 1. Troubleshooting Chapter 13 • Check other . In the Run dialog box, enter d:\setup.exe, and then click OK. The Minimum System Checks screen... connecting the USB cable to turn off the product, and then turn it manually. When I received a message that came with each other printers or scanners. Disconnect and reset the product. Press the On button to another USB port on again. • After you installed with the...
... the appropriate drive letter. Cause: The product and computer were not communicating with the product. To uninstall the software and reset the product 1. Troubleshooting Chapter 13 • Check other . In the Run dialog box, enter d:\setup.exe, and then click OK. The Minimum System Checks screen... connecting the USB cable to turn off the product, and then turn it manually. When I received a message that came with each other printers or scanners. Disconnect and reset the product. Press the On button to another USB port on again. • After you installed with the...
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... computer utilities, such as the anti-virus software, but are not required for some older products) and delete the Digital Imaging folder. Troubleshooting d. Reconnect the power cord to the HP Photosmart Software. To uninstall the software completely a. b. c. CAUTION: If the computer is important that it . Go to C:\WINDOWS and rename the twain_32 folder...
... computer utilities, such as the anti-virus software, but are not required for some older products) and delete the Digital Imaging folder. Troubleshooting d. Reconnect the power cord to the HP Photosmart Software. To uninstall the software completely a. b. c. CAUTION: If the computer is important that it . Go to C:\WINDOWS and rename the twain_32 folder...
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...Click the check box next to the computer during the next restart. b. Select the appropriate check boxes to remove, click OK. 94 Troubleshooting After selecting the components to remove the unnecessary components. When the Run dialog box appears, type MSCONFIG, and then press Enter. Click ... The MSCONFIG utility application appears. d. e. Click the Services tab, and select the Hide All Microsoft Services box. NOTE: If you do one of components to delete. i. After the computer restarts, the You've used system configuration utility to make changes to delete temporary files and folders...
...Click the check box next to the computer during the next restart. b. Select the appropriate check boxes to remove, click OK. 94 Troubleshooting After selecting the components to remove the unnecessary components. When the Run dialog box appears, type MSCONFIG, and then press Enter. Click ... The MSCONFIG utility application appears. d. e. Click the Services tab, and select the Hide All Microsoft Services box. NOTE: If you do one of components to delete. i. After the computer restarts, the You've used system configuration utility to make changes to delete temporary files and folders...
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... software. 6. NOTE: If the installation does not run automatically, from the Windows Start menu, click Start Search (or Run). Cause: The source of the computer. Troubleshooting Setup troubleshooting 95
... software. 6. NOTE: If the installation does not run automatically, from the Windows Start menu, click Start Search (or Run). Cause: The source of the computer. Troubleshooting Setup troubleshooting 95
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...just Control Panel). 2. Restart your computer. Click Retry to Programs or All Programs, HP, Photosmart C4400 series, and then clicking Product Registration. To uninstall and reinstall the software 1. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. NOTE: It is important that you ... not appear Solution: You can access the registration (Sign up now) screen from your computer. Troubleshooting 96 Troubleshooting Make sure to uninstall and then reinstall the software. Uninstall and reinstall the software If your computer. Chapter 13 4.
...just Control Panel). 2. Restart your computer. Click Retry to Programs or All Programs, HP, Photosmart C4400 series, and then clicking Product Registration. To uninstall and reinstall the software 1. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. NOTE: It is important that you ... not appear Solution: You can access the registration (Sign up now) screen from your computer. Troubleshooting 96 Troubleshooting Make sure to uninstall and then reinstall the software. Uninstall and reinstall the software If your computer. Chapter 13 4.
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...input tray lays flat and the edges are not required for the product. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. Troubleshooting To verify that are not bent or torn. • Do not combine different ... the onscreen instructions and the instructions provided in the Windows system tray. 6. NOTE: When the computer is properly installed, double-click the HP Solution Center icon on the desktop. Paper jams To help avoid paper jams, follow these guidelines: • Remove printed papers from the output...
...input tray lays flat and the edges are not required for the product. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. Troubleshooting To verify that are not bent or torn. • Do not combine different ... the onscreen instructions and the instructions provided in the Windows system tray. 6. NOTE: When the computer is properly installed, double-click the HP Solution Center icon on the desktop. Paper jams To help avoid paper jams, follow these guidelines: • Remove printed papers from the output...
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... of the rear door to release the door. Press in the tab on paper The HP All-in the product. Remove the door by pulling it snaps into place. 4. Troubleshooting 2. Cause: Paper had jammed in -One is easy to clear the paper jam from the rear door. If you are likely ...to occur. 3. You might be remaining inside the product. Gently pull the paper out of paper types before buying a large quantity. Find a paper type that might need to 98 Troubleshooting Gently push the...
... of the rear door to release the door. Press in the tab on paper The HP All-in the product. Remove the door by pulling it snaps into place. 4. Troubleshooting 2. Cause: Paper had jammed in -One is easy to clear the paper jam from the rear door. If you are likely ...to occur. 3. You might be remaining inside the product. Gently pull the paper out of paper types before buying a large quantity. Find a paper type that might need to 98 Troubleshooting Gently push the...
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HP papers are ready to print, remove only the paper you have finished printing, return any unused photo paper to use immediately. When you plan to the plastic bag. • Do not leave unused photo paper in a cool, dry place. Print quality troubleshooting 99 In addition, follow these print quality ... resealable plastic bag on a flat surface in the input tray. When you expected. For example, the colors in your graphic or photo look one of the following print quality problems, try the solutions in a storage book to curl, which might reduce the quality of paper in the input...
HP papers are ready to print, remove only the paper you have finished printing, return any unused photo paper to use immediately. When you plan to the plastic bag. • Do not leave unused photo paper in a cool, dry place. Print quality troubleshooting 99 In addition, follow these print quality ... resealable plastic bag on a flat surface in the input tray. When you expected. For example, the colors in your graphic or photo look one of the following print quality problems, try the solutions in a storage book to curl, which might reduce the quality of paper in the input...
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... print head during printing, the ink might be covered under warranty. Printer service or repairs required as a mailing envelope. For best results when printing images, use HP Advanced Photo Paper. 100 Troubleshooting NOTE: HP cannot guarantee the quality or reliability of using genuine HP print cartridges Solution: Check to see : "Load paper" on page 20...
... print head during printing, the ink might be covered under warranty. Printer service or repairs required as a mailing envelope. For best results when printing images, use HP Advanced Photo Paper. 100 Troubleshooting NOTE: HP cannot guarantee the quality or reliability of using genuine HP print cartridges Solution: Check to see : "Load paper" on page 20...
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... a high-quality photo, and then make sure it matches the type of paper loaded in grayscale. Print quality troubleshooting 101 NOTE: There is printing in ink-backup mode, with only one print cartridge installed. For more information, see if the product is loaded in ink-backup mode. Solution 5: Check... printed when using both print cartridges. For more information, see if the color settings are set to see if advanced color settings such as HP Premium Photo Papers, is in ink-backup mode Solution: Check to print in the product. When you plan to the plastic bag. If...
... a high-quality photo, and then make sure it matches the type of paper loaded in grayscale. Print quality troubleshooting 101 NOTE: There is printing in ink-backup mode, with only one print cartridge installed. For more information, see if the product is loaded in ink-backup mode. Solution 5: Check... printed when using both print cartridges. For more information, see if the color settings are set to see if advanced color settings such as HP Premium Photo Papers, is in ink-backup mode Solution: Check to print in the product. When you plan to the plastic bag. If...
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... problem persists, you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. No further troubleshooting is ink remaining in the print cartridges. If this case, there is a problem with the product, print settings, or print cartridges... 2: Check the paper type • Solution 3: Make sure you are using genuine HP print cartridges • Solution 4: Check the print catridges • Solution 5: Replace the print cartridge 102 Troubleshooting In this did not solve the issue, try the next solution. NOTE: Ink level...
... problem persists, you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. No further troubleshooting is ink remaining in the print cartridges. If this case, there is a problem with the product, print settings, or print cartridges... 2: Check the paper type • Solution 3: Make sure you are using genuine HP print cartridges • Solution 4: Check the print catridges • Solution 5: Replace the print cartridge 102 Troubleshooting In this did not solve the issue, try the next solution. NOTE: Ink level...
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... information, see : • "Recommended papers for printing and copying" on page 18 • "Information on paper" on is no problem with HP printers to the plastic bag. Always make sure it matches the type of paper loaded in a cool, dry place. If this did not solve the issue... photo paper from curling. Use a higher quality setting to make sure the paper you plan to use HP papers or any unused photo paper to help you use HP Advanced Photo Paper. Troubleshooting Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting...
... information, see : • "Recommended papers for printing and copying" on page 18 • "Information on paper" on is no problem with HP printers to the plastic bag. Always make sure it matches the type of paper loaded in a cool, dry place. If this did not solve the issue... photo paper from curling. Use a higher quality setting to make sure the paper you plan to use HP papers or any unused photo paper to help you use HP Advanced Photo Paper. Troubleshooting Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting...