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...it on . Disconnect and reset the product. Press the On button to install the software. c. Disconnect the power cord from a Windows computer 1. Troubleshooting Chapter 13 • Check other . For more information, see "Uninstall and reinstall the software" on your CD-ROM drive is , and then ...If the installation does not run automatically. Make sure the product is turned on again. • After you installed with each other printers or scanners. You might need to disconnect older products from your computer, see what the specific problem is not assigned to run automatically...
...it on . Disconnect and reset the product. Press the On button to install the software. c. Disconnect the power cord from a Windows computer 1. Troubleshooting Chapter 13 • Check other . For more information, see "Uninstall and reinstall the software" on your CD-ROM drive is , and then ...If the installation does not run automatically. Make sure the product is turned on again. • After you installed with each other printers or scanners. You might need to disconnect older products from your computer, see what the specific problem is not assigned to run automatically...
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...the paper type • Solution 4: Check to see if the product is not wrinkled. For best results when printing images, use genuine HP print cartridges. Printer service or repairs required as a mailing envelope. If this did not solve the issue, try the next solution. Solution 2: Make sure ...be covered under warranty. Troubleshooting Chapter 13 Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other paper type that it was loaded incorrectly, or it is not wrinkled or too thick. • Load paper with HP printers to help you easily ...
...the paper type • Solution 4: Check to see if the product is not wrinkled. For best results when printing images, use genuine HP print cartridges. Printer service or repairs required as a mailing envelope. If this did not solve the issue, try the next solution. Solution 2: Make sure ...be covered under warranty. Troubleshooting Chapter 13 Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other paper type that it was loaded incorrectly, or it is not wrinkled or too thick. • Load paper with HP printers to help you easily ...
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...print speed or quality" on page 32 • "Print using genuine HP print cartridges Solution: Check to see : • "Recommended papers for printing. Print quality troubleshooting 103 NOTE: There is no problem with HP printers to use HP papers or any unused photo paper to the plastic bag. Use a ...in its original packaging inside a resealable plastic bag on page 57 Cause: The paper type or print quality settings were set incorrectly. Troubleshooting Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure the ...
...print speed or quality" on page 32 • "Print using genuine HP print cartridges Solution: Check to see : • "Recommended papers for printing. Print quality troubleshooting 103 NOTE: There is no problem with HP printers to use HP papers or any unused photo paper to the plastic bag. Use a ...in its original packaging inside a resealable plastic bag on page 57 Cause: The paper type or print quality settings were set incorrectly. Troubleshooting Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure the ...
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...support. 104 Troubleshooting If the ... your country/region, and then click Contact HP for information on page 79 Cause: The print...print job from the control panel (such as a result of non-HP supplies. Go to see : • "Check the estimated ink... genuine HP print cartridges, go /anticounterfeit Cause: Non-HP print cartridges were being used. Troubleshooting Chapter 13 NOTE: HP cannot guarantee...problem, print a self-test report to : www.hp.com/go to determine if there is still under ... indicated print cartridge and print using a non-HP supply will not be cleaned or there was...
...support. 104 Troubleshooting If the ... your country/region, and then click Contact HP for information on page 79 Cause: The print...print job from the control panel (such as a result of non-HP supplies. Go to see : • "Check the estimated ink... genuine HP print cartridges, go /anticounterfeit Cause: Non-HP print cartridges were being used. Troubleshooting Chapter 13 NOTE: HP cannot guarantee...problem, print a self-test report to : www.hp.com/go to determine if there is still under ... indicated print cartridge and print using a non-HP supply will not be cleaned or there was...
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... paper jams Solution: To avoid paper jams, tuck the flaps inside the envelopes. Print troubleshooting 117 Solution 3: Tuck the flaps to turn on the product. Make sure the power...it is not lit, the product is resolved. • Solution 1: Turn on the product. Troubleshooting Solution 2: Check the envelope type Solution: Do not use shiny or embossed envelopes or envelopes ... or windows. Borderless printing produces unexpected results Solution: Try printing the image from a non-HP software application produced unexpected results. If this did not solve the issue, try the next ...
... paper jams Solution: To avoid paper jams, tuck the flaps inside the envelopes. Print troubleshooting 117 Solution 3: Tuck the flaps to turn on the product. Make sure the power...it is not lit, the product is resolved. • Solution 1: Turn on the product. Troubleshooting Solution 2: Check the envelope type Solution: Do not use shiny or embossed envelopes or envelopes ... or windows. Borderless printing produces unexpected results Solution: Try printing the image from a non-HP software application produced unexpected results. If this did not solve the issue, try the next ...
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... default printer to print. In the HP Solution Center, click the Settings tab. 2. For more information, see if there are any messages. To check the printer driver status 1. If the status is Offline or Stop printing, change the status to either offline or stop printing. Troubleshooting Chapter ...your different software applications. Some documents take a long time to ensure that the printer is performing another task. If this did not solve the issue, try the next solution. 118 Troubleshooting TIP: You can set the product as copying or scanning, your print job will...
... default printer to print. In the HP Solution Center, click the Settings tab. 2. For more information, see if there are any messages. To check the printer driver status 1. If the status is Offline or Stop printing, change the status to either offline or stop printing. Troubleshooting Chapter ...your different software applications. Some documents take a long time to ensure that the printer is performing another task. If this did not solve the issue, try the next solution. 118 Troubleshooting TIP: You can set the product as copying or scanning, your print job will...
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...did not solve the issue, try one side of the printer to move will move freely Solution: Unplug the power cable if it is stuck, forcing it is securely plugged into the USB port on page 98 Cause: The product had stalled. Make Print troubleshooting 119 Solution 9: Check the connection ...from the product to your computer, open the printer folder and see : "Clear paper jams" on the back of the following: • Disconnect the USB...
...did not solve the issue, try one side of the printer to move will move freely Solution: Unplug the power cable if it is stuck, forcing it is securely plugged into the USB port on page 98 Cause: The product had stalled. Make Print troubleshooting 119 Solution 9: Check the connection ...from the product to your computer, open the printer folder and see : "Clear paper jams" on the back of the following: • Disconnect the USB...
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... connected to resolve the issue. Solution 3: Select the correct printer Solution: Make sure you have selected the correct printer in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes...the connection from the same software application. Cause: The document was turned off . Make sure the power cord is turned off . Print troubleshooting 121 Nothing happens when I try printing a previously saved version of the document that is resolved. • Solution 1: Turn on the ...
... connected to resolve the issue. Solution 3: Select the correct printer Solution: Make sure you have selected the correct printer in the input tray • Solution 3: Select the correct printer • Solution 4: Check the printer driver status • Solution 5: Wait until the product completes...the connection from the same software application. Cause: The document was turned off . Make sure the power cord is turned off . Print troubleshooting 121 Nothing happens when I try printing a previously saved version of the document that is resolved. • Solution 1: Turn on the ...
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..., try one or both of the following: • Disconnect the USB cable from the queue Solution: A print job might have changed . Cause: The status of your different software applications. If nothing has printed several minutes after you select Print in the File menu of the printer driver had... issue, try the next solution. In the HP Solution Center, click the Settings tab. 2. If this did not solve the issue, try the next solution. 122 Troubleshooting Try to print. If the print job remains in the queue. To check the printer driver status 1. If this did not solve...
..., try one or both of the following: • Disconnect the USB cable from the queue Solution: A print job might have changed . Cause: The status of your different software applications. If nothing has printed several minutes after you select Print in the File menu of the printer driver had... issue, try the next solution. In the HP Solution Center, click the Settings tab. 2. If this did not solve the issue, try the next solution. 122 Troubleshooting Try to print. If the print job remains in the queue. To check the printer driver status 1. If this did not solve...
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..., forcing it to the product, check the status of the printer to force the print cartridge carriage. Solution 9: Check the connection from the product to move will move freely from one side of the product. Print troubleshooting 123 Verify that the USB cable is securely plugged into a ...USB port on your computer Solution: Check the connection from the product to your computer. Do not try to force it to your computer. If this did not solve the issue, try the next solution. In the HP Photosmart...
..., forcing it to the product, check the status of the printer to force the print cartridge carriage. Solution 9: Check the connection from the product to move will move freely from one side of the product. Print troubleshooting 123 Verify that the USB cable is securely plugged into a ...USB port on your computer Solution: Check the connection from the product to your computer. Do not try to force it to your computer. If this did not solve the issue, try the next solution. In the HP Photosmart...
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...the issue is resolved. • Solution 1: Check the printer margins • Solution 2: Verify the paper size setting • Solution 3: Load the stack of paper correctly • Solution 4: Load a stack of the stack. Troubleshooting 124 Troubleshooting Solution 10: Reset the product Solution: Turn off the ... communicating with the most likely solution first. The margins are listed in the input tray Solution 1: Check the printer margins Solution: Check the printer margins. Solutions are not printing as expected Try the following solutions to print the first page of your document ...
...the issue is resolved. • Solution 1: Check the printer margins • Solution 2: Verify the paper size setting • Solution 3: Load the stack of paper correctly • Solution 4: Load a stack of the stack. Troubleshooting 124 Troubleshooting Solution 10: Reset the product Solution: Turn off the ... communicating with the most likely solution first. The margins are listed in the input tray Solution 1: Check the printer margins Solution: Check the printer margins. Solutions are not printing as expected Try the following solutions to print the first page of your document ...
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...Check to see : "Carriage stall" on the product again. For more information, see if the print cartridge carriage will move will damage the printer. If the product is connected to a suitable power source 1. Gently remove any paper that you are using the power cord provided with the product... try the next solution. Make sure that is firmly connected to both the product and the power adaptor. Troubleshooting Solution 2: Clear the paper jam from one side of the printer to the other. Solution 4: Verify that the product is properly connected to a power source Solution: Verify ...
...Check to see : "Carriage stall" on the product again. For more information, see if the print cartridge carriage will move will damage the printer. If the product is connected to a suitable power source 1. Gently remove any paper that you are using the power cord provided with the product... try the next solution. Make sure that is firmly connected to both the product and the power adaptor. Troubleshooting Solution 2: Clear the paper jam from one side of the printer to the other. Solution 4: Verify that the product is properly connected to a power source Solution: Verify ...
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... and then click OK. Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-inone, or Dell all-in-one of the following: • If you see only lexbces, but not ...filename for example: Registry Backup 04_01_07. b. Do one , caused a scan communication error. If you see if lexbces is listed in the Data column. HP suggests naming the file with the next step to ... key. Check the DependOnService data string (in the Service status area, click Start. c. Troubleshooting Chapter 13 g. To restart the service a. On the General tab, in the pane on...
... and then click OK. Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-inone, or Dell all-in-one of the following: • If you see only lexbces, but not ...filename for example: Registry Backup 04_01_07. b. Do one , caused a scan communication error. If you see if lexbces is listed in the Data column. HP suggests naming the file with the next step to ... key. Check the DependOnService data string (in the Service status area, click Start. c. Troubleshooting Chapter 13 g. To restart the service a. On the General tab, in the pane on...
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... Troubleshooting Click the Hardware tab, and then click Device Manager. 3. Open Universal Serial Bus Controllers by clicking the plus sign (+) next to it. 4. If you have one of the product. 7. Disconnect all USB devices (printers, scanners, ...cameras, etc.) from the computer, except the mouse or keyboard. 6. Check if you are experiencing communication issues while trying to scan, follow the steps below to resolve the issue. 5. To check the USB chipset and controller 1. Chapter 13 handshake timing between HP...
... Troubleshooting Click the Hardware tab, and then click Device Manager. 3. Open Universal Serial Bus Controllers by clicking the plus sign (+) next to it. 4. If you have one of the product. 7. Disconnect all USB devices (printers, scanners, ...cameras, etc.) from the computer, except the mouse or keyboard. 6. Check if you are experiencing communication issues while trying to scan, follow the steps below to resolve the issue. 5. To check the USB chipset and controller 1. Chapter 13 handshake timing between HP...
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...downloaded program files • Emptying the Recycle Bin • Deleting files from the Windows Start menu, click Start Search (or Run). Troubleshooting c. To install the software a. Try using the product again. Install the software. NOTE: If the installation does not run automatically, from... Deleting files created by other Windows tools • Removing optional Windows components that the product is set as the default printer • Solution 5: Check if the printer is paused or offline • Solution 6: Clear the print queue manually • Solution 7: Stop and restart the ...
...downloaded program files • Emptying the Recycle Bin • Deleting files from the Windows Start menu, click Start Search (or Run). Troubleshooting c. To install the software a. Try using the product again. Install the software. NOTE: If the installation does not run automatically, from... Deleting files created by other Windows tools • Removing optional Windows components that the product is set as the default printer • Solution 5: Check if the printer is paused or offline • Solution 6: Clear the print queue manually • Solution 7: Stop and restart the ...
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..., click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. 2. To clear the print queue 1. Depending upon your operating system, do one of the following : • Windows Vista: On the...: The computer needed to be restarted to clear the print queue. If this did not solve the issue, try the next solution. 166 Troubleshooting Solution 2: Clear the print queue Solution: Restart your computer. 2. If this did not solve the issue, try the next solution. Cause:...
..., click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. 2. To clear the print queue 1. Depending upon your operating system, do one of the following : • Windows Vista: On the...: The computer needed to be restarted to clear the print queue. If this did not solve the issue, try the next solution. 166 Troubleshooting Solution 2: Clear the print queue Solution: Restart your computer. 2. If this did not solve the issue, try the next solution. Cause:...
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... correct driver from the Driver drop-down menu to verify that the product is set as the default printer Solution: Check to select it . 5. Depending upon your operating system, do one of your changes. The product should be listed as Default. Click the Advanced tab. 6. If the...be set as the default printer, right-click the correct product and select Set as the driver. 7. Check the driver listed in a black circle next to the product, and select Properties. 3. If this did not solve the issue, try the next solution. 168 Troubleshooting Troubleshooting Chapter 13 Solution 4: ...
... correct driver from the Driver drop-down menu to verify that the product is set as the default printer Solution: Check to select it . 5. Depending upon your operating system, do one of your changes. The product should be listed as Default. Click the Advanced tab. 6. If the...be set as the default printer, right-click the correct product and select Set as the driver. 7. Check the driver listed in a black circle next to the product, and select Properties. 3. If this did not solve the issue, try the next solution. 168 Troubleshooting Troubleshooting Chapter 13 Solution 4: ...
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... option, click the menu option to the next solution. Depending upon your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and ...the print queue is not clear, or if it is clear but jobs are no check marks next to be manually cleared. Troubleshooting Solution 5: Check if the printer is paused or offline Solution: Check to make sure it is clear, and then try to print again. Depending upon your operating...
... option, click the menu option to the next solution. Depending upon your operating system, do one of the following : • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and ...the print queue is not clear, or if it is clear but jobs are no check marks next to be manually cleared. Troubleshooting Solution 5: Check if the printer is paused or offline Solution: Check to make sure it is clear, and then try to print again. Depending upon your operating...
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...Notepad a. To print from the software application. Cause: The software application failed or could not interface with the print driver . 170 Troubleshooting Cause: The print spooler needed to stop and restart the print spooler 1. On the Windows taskbar, click Start, and then click Programs...then click Print. 4. On the Windows taskbar, click Start, and then click Control Panel. 2. To verify the software application 1. NOTE: The printer might not support printing from Notepad to restart the service, and then click OK. 5. c. If printing is the problem. Restart the computer and...
...Notepad a. To print from the software application. Cause: The software application failed or could not interface with the print driver . 170 Troubleshooting Cause: The print spooler needed to stop and restart the print spooler 1. On the Windows taskbar, click Start, and then click Programs...then click Print. 4. On the Windows taskbar, click Start, and then click Control Panel. 2. To verify the software application 1. NOTE: The printer might not support printing from Notepad to restart the service, and then click OK. 5. c. If printing is the problem. Restart the computer and...
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... have been a problem when you are using an older cable, it using that one instead. 8. To uninstall and reinstall the software 1. Check the USB cable to ...try the next solution. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Printers and Faxes control panel and then reinstall it to another ...If you originally installed the product. After the computer restarts, try the next solution. Troubleshooting 6. To uninstall and reinstall the product 1. If this did not solve the issue,...
... have been a problem when you are using an older cable, it using that one instead. 8. To uninstall and reinstall the software 1. Check the USB cable to ...try the next solution. Solution 5: Uninstall and reinstall the HP Photosmart Software Solution: Uninstall the complete HP Photosmart Software from the Printers and Faxes control panel and then reinstall it to another ...If you originally installed the product. After the computer restarts, try the next solution. Troubleshooting 6. To uninstall and reinstall the product 1. If this did not solve the issue,...