Full User Guide
Page 154
... provided with Windows Image Acquisition (WIA) • Solution 8: Disable the Lexbces service • Solution 9: Run the Scan Diagnostic Utility • Solution 10: Download and install the unexpected internal error and communications failure patch • Solution 11: Check the USB chipset and controller • Solution 12: Uninstall and then... with the software. To uninstall and reinstall the software 1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Errors 151
... provided with Windows Image Acquisition (WIA) • Solution 8: Disable the Lexbces service • Solution 9: Run the Scan Diagnostic Utility • Solution 10: Download and install the unexpected internal error and communications failure patch • Solution 11: Check the USB chipset and controller • Solution 12: Uninstall and then... with the software. To uninstall and reinstall the software 1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Errors 151
Full User Guide
Page 162
.... Select the operating system of your computer where the HP software is identified with any of compatibility issues with USB chipsets installed on the computer. 6. Try to : www.hp.com and click Software and driver downloads. 2. If this did not solve the issue, try...Solution 11: Check the USB chipset and controller Solution: Check the USB chipset and controller. Select Download drivers and software (and firmware). 3. Try to : www.hp.com and click Software and driver downloads. 2. Scan communication errors can be caused by a mismatch in the field provided, and then...
.... Select the operating system of your computer where the HP software is identified with any of compatibility issues with USB chipsets installed on the computer. 6. Try to : www.hp.com and click Software and driver downloads. 2. If this did not solve the issue, try...Solution 11: Check the USB chipset and controller Solution: Check the USB chipset and controller. Select Download drivers and software (and firmware). 3. Try to : www.hp.com and click Software and driver downloads. 2. Scan communication errors can be caused by a mismatch in the field provided, and then...
Basics Guide
Page 16
... software. Troubleshooting and support 14 Troubleshooting and support Uninstall the software (if you can download the software from www.hp.com/support. 7. Restart your computer. Reinstall the HP All-in the Setup Guide that came with the product. Uninstall and reinstall the software...software installation screen prompts you to do so, you connected the HP All-in -One software is provided for the HP All-in -One application files from your computer. Restart your computer. 4. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. Disconnect the product from ...
... software. Troubleshooting and support 14 Troubleshooting and support Uninstall the software (if you can download the software from www.hp.com/support. 7. Restart your computer. Reinstall the HP All-in the Setup Guide that came with the product. Uninstall and reinstall the software...software installation screen prompts you to do so, you connected the HP All-in -One software is provided for the HP All-in -One application files from your computer. Restart your computer. 4. Select HP Photosmart All-In-One Driver Software, and then click Change/Remove. Disconnect the product from ...