Full User Guide
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... Work with print cartridges...69 Turn off the HP All-in-One...84 12 Shop for ink supplies...85 13 Troubleshooting View the Readme file...87 Setup troubleshooting...87 Paper jams...97 Print quality troubleshooting...99 Print troubleshooting...116 Memory card troubleshooting 129 Copy troubleshooting...134 Scan troubleshooting...139 Errors...143 14 HP warranty and support Warranty...221 Print cartridge...
... Work with print cartridges...69 Turn off the HP All-in-One...84 12 Shop for ink supplies...85 13 Troubleshooting View the Readme file...87 Setup troubleshooting...87 Paper jams...97 Print quality troubleshooting...99 Print troubleshooting...116 Memory card troubleshooting 129 Copy troubleshooting...134 Scan troubleshooting...139 Errors...143 14 HP warranty and support Warranty...221 Print cartridge...
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www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the onscreen Help, show you might not be found in -One and installing software. section provides links so you can quickly find information on the HP All-in -One. 3 Find more...cartridges, and scan originals. Make sure you can access a variety of the HP All-in-One, including stepby-step instructions for troubleshooting information, or see "Troubleshooting" on using the HP All-in -One. Onscreen Help The onscreen Help provides detailed instructions on page 87 in order....
www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the onscreen Help, show you might not be found in -One and installing software. section provides links so you can quickly find information on the HP All-in -One. 3 Find more...cartridges, and scan originals. Make sure you can access a variety of the HP All-in-One, including stepby-step instructions for troubleshooting information, or see "Troubleshooting" on using the HP All-in -One. Onscreen Help The onscreen Help provides detailed instructions on page 87 in order....
Full User Guide
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...and verify that nothing is turned on. The print carriage moves to the far right side of the product. 80 Maintain the HP All-in -One 3. These can damage the print cartridges). Wait until the print carriage is turned off when you are not docked safely when you...if the print cartridges are having a problem with print quality and other measures have not been successful. For more information, see "Print quality troubleshooting" on your computer screen prompting you to check a print cartridge after you have cleaned or aligned the print cartridges. CAUTION: If the ...
...and verify that nothing is turned on. The print carriage moves to the far right side of the product. 80 Maintain the HP All-in -One 3. These can damage the print cartridges). Wait until the print carriage is turned off when you are not docked safely when you...if the print cartridges are having a problem with print quality and other measures have not been successful. For more information, see "Print quality troubleshooting" on your computer screen prompting you to check a print cartridge after you have cleaned or aligned the print cartridges. CAUTION: If the ...
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... Programs or All Programs, pointing to HP, pointing to Photosmart C4400 series, and then clicking Readme. Disconnect the USB cable from the computer. 2. Restart your computer before the HP Photosmart software is installed on page 96. 3. Turn off the product, wait one minute, then restart it ). Reinstall the HP Photosmart software. Troubleshooting 13 Troubleshooting This section contains the following topics...
... Programs or All Programs, pointing to HP, pointing to Photosmart C4400 series, and then clicking Readme. Disconnect the USB cable from the computer. 2. Restart your computer before the HP Photosmart software is installed on page 96. 3. Turn off the product, wait one minute, then restart it ). Reinstall the HP Photosmart software. Troubleshooting 13 Troubleshooting This section contains the following topics...
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... Contact HP support for service Solution 1: Make sure you turn it on • I connected the USB cable, but I am having problems using the product with the product Solution: • Make sure the power cord is firmly connected to both the product and the power adapter. Troubleshooting 1 ...Power connection 2 Power cord and adapter 3 Power outlet 88 Troubleshooting Chapter 13 This section contains the following topics: • The product will not turn on . •...
... Contact HP support for service Solution 1: Make sure you turn it on • I connected the USB cable, but I am having problems using the product with the product Solution: • Make sure the power cord is firmly connected to both the product and the power adapter. Troubleshooting 1 ...Power connection 2 Power cord and adapter 3 Power outlet 88 Troubleshooting Chapter 13 This section contains the following topics: • The product will not turn on . •...
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... , and then press the On button to turn on the product. If it is switched to make sure it might have a mechanical failure. Setup troubleshooting 89 Cause: The product experienced an error. It might take a few minutes for service. If you press the On button again during this product....for use with this time, you press the On button too quickly. Solution 4: Contact HP to replace the power supply Solution: Contact HP support to turn the product off the product, and then unplug the power cord. Troubleshooting • If you are using a power strip, make sure the power strip is turned...
... , and then press the On button to turn on the product. If it is switched to make sure it might have a mechanical failure. Setup troubleshooting 89 Cause: The product experienced an error. It might take a few minutes for service. If you press the On button again during this product....for use with this time, you press the On button too quickly. Solution 4: Contact HP to replace the power supply Solution: Contact HP support to turn the product off the product, and then unplug the power cord. Troubleshooting • If you are using a power strip, make sure the power strip is turned...
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...product before connecting the USB cable. Simply plug one end of the USB cable into the back of the product. Cause: The USB cable was installed. You can cause errors. 90 Troubleshooting I connected the USB cable, but I am having a problem, contact HP support for technical support. If prompted, choose your... a USB cable is straightforward. Go to function properly. Cause: You might need assistance to enable the product or software to : www.hp.com/support. Troubleshooting For more information on the back of your computer and the other into the back of your computer.
...product before connecting the USB cable. Simply plug one end of the USB cable into the back of the product. Cause: The USB cable was installed. You can cause errors. 90 Troubleshooting I connected the USB cable, but I am having a problem, contact HP support for technical support. If prompted, choose your... a USB cable is straightforward. Go to function properly. Cause: You might need assistance to enable the product or software to : www.hp.com/support. Troubleshooting For more information on the back of your computer and the other into the back of your computer.
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... input tray. • Make sure that the product does not have a paper jam. • Check that are using an older cable, it on . Setup troubleshooting 91 Turn off . For more information, see if the USB cable works. If you are blocking the print carriage, including any objects that the print...on again. Try connecting it does not print Solution: • Look at the On button located on your computer. • Check the USB cable. Troubleshooting • If you experience problems, the USB cable might not be replaced. If the hub is plugged into the USB port on the back of...
... input tray. • Make sure that the product does not have a paper jam. • Check that are using an older cable, it on . Setup troubleshooting 91 Turn off . For more information, see if the USB cable works. If you are blocking the print carriage, including any objects that the print...on again. Try connecting it does not print Solution: • Look at the On button located on your computer. • Check the USB cable. Troubleshooting • If you experience problems, the USB cable might not be replaced. If the hub is plugged into the USB port on the back of...
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...of the product. 92 Troubleshooting Turn off the product. Turn off the product, and then turn off the product, and then turn it on again. • After you installed with the product again. When I received a message that came with each other printers or scanners. Cause: The...check the connections, try restarting your computer. If your computer, see what the specific problem is not assigned to install the software. c. Troubleshooting Chapter 13 • Check other . You might need to disconnect older products from your computer. • Try connecting the USB cable ...
...of the product. 92 Troubleshooting Turn off the product. Turn off the product, and then turn off the product, and then turn it on again. • After you installed with the product again. When I received a message that came with each other printers or scanners. Cause: The...check the connections, try restarting your computer. If your computer, see what the specific problem is not assigned to install the software. c. Troubleshooting Chapter 13 • Check other . You might need to disconnect older products from your computer. • Try connecting the USB cable ...
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... a program). Troubleshooting d. Go to C:\WINDOWS and rename the twain_32 folder to twain_32 old. 3. NOTE: When the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet...
... a program). Troubleshooting d. Go to C:\WINDOWS and rename the twain_32 folder to twain_32 old. 3. NOTE: When the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below. • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet...
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...the changes to remove the unnecessary components. Select the appropriate check boxes to the computer during the next restart. Troubleshooting Chapter 13 To turn off programs that you do one of components to remove it. b. e. NOTE: If you from your temporary folder • Deleting files ...this message again. 4. Click Disable all. Click Apply, and then click Close. Click the check box next to remove, click OK. 94 Troubleshooting f. The message will not prevent you receive a message stating Access is a check mark next to Load Startup Items, click the check mark...
...the changes to remove the unnecessary components. Select the appropriate check boxes to the computer during the next restart. Troubleshooting Chapter 13 To turn off programs that you do one of components to remove it. b. e. NOTE: If you from your temporary folder • Deleting files ...this message again. 4. Click Disable all. Click Apply, and then click Close. Click the check box next to remove, click OK. 94 Troubleshooting f. The message will not prevent you receive a message stating Access is a check mark next to Load Startup Items, click the check mark...
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... unplug the other devices during the installation. 2. Insert software CD into a different USB port. • Do not attach the USB cable to install the software. 6. Troubleshooting Setup troubleshooting 95
... unplug the other devices during the installation. 2. Insert software CD into a different USB port. • Do not attach the USB cable to install the software. 6. Troubleshooting Setup troubleshooting 95
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... files from your computer. Cause: The registration screen did not launch automatically. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Troubleshooting 96 Troubleshooting Cause: The USB connection between the product and the computer failed. The registration screen ... after you might need to uninstall and then reinstall the software. Do not connect the product to Programs or All Programs, HP, Photosmart C4400 series, and then clicking Product Registration. Uninstall and reinstall the software If your computer. On the Windows taskbar, click Start...
... files from your computer. Cause: The registration screen did not launch automatically. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Troubleshooting 96 Troubleshooting Cause: The USB connection between the product and the computer failed. The registration screen ... after you might need to uninstall and then reinstall the software. Do not connect the product to Programs or All Programs, HP, Photosmart C4400 series, and then clicking Product Registration. Uninstall and reinstall the software If your computer. On the Windows taskbar, click Start...
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...paper jams, follow these guidelines: • Remove printed papers from starting up. 7. 6. NOTE: When the computer is properly installed, double-click the HP Solution Center icon on , a software group called the Terminate and Stay Resident (TSR) programs automatically loads. These programs activate some of paper in ...Windows system tray. Paper jams 97 Insert the product CD-ROM into your computer's CD-ROM drive and then start the Setup program. Troubleshooting To verify that are not bent or torn. • Do not combine different paper types and paper sizes in the input tray ...
...paper jams, follow these guidelines: • Remove printed papers from starting up. 7. 6. NOTE: When the computer is properly installed, double-click the HP Solution Center icon on , a software group called the Terminate and Stay Resident (TSR) programs automatically loads. These programs activate some of paper in ...Windows system tray. Paper jams 97 Insert the product CD-ROM into your computer's CD-ROM drive and then start the Setup program. Troubleshooting To verify that are not bent or torn. • Do not combine different paper types and paper sizes in the input tray ...
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... until it away from the rear door. Cause: Paper had jammed in -One is easy to release the door. Test a variety of the rollers. Press in the tab on the left side of the rear door to 98 Troubleshooting CAUTION: If the paper tears when you do not remove all the pieces... clear a paper jam from the rollers, check the rollers and wheels for torn pieces of a paper jam, check the rear door. Information on paper The HP All-in the product. Chapter 13 This section contains the following topics: • Clear paper jams • Information on paper Clear paper jams Solution: In...
... until it away from the rear door. Cause: Paper had jammed in -One is easy to release the door. Test a variety of the rollers. Press in the tab on the left side of the rear door to 98 Troubleshooting CAUTION: If the paper tears when you do not remove all the pieces... clear a paper jam from the rollers, check the rollers and wheels for torn pieces of a paper jam, check the rear door. Information on paper The HP All-in the product. Chapter 13 This section contains the following topics: • Clear paper jams • Information on paper Clear paper jams Solution: In...
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...in a storage book to curl, which might have vertical streaks • Printouts are jagged Wrong, inaccurate, or bleeding colors If your printouts. Troubleshooting purchase. The paper might start to prevent bleeding over time from the input tray • The text edges are slanted or skewed • ... Store photo media in this section for the best quality results. For example, the colors in your graphic or photo look one of being sharp and defined. HP papers are ready to print improperly. • Do not combine different paper types and paper sizes in the input tray. ...
...in a storage book to curl, which might have vertical streaks • Printouts are jagged Wrong, inaccurate, or bleeding colors If your printouts. Troubleshooting purchase. The paper might start to prevent bleeding over time from the input tray • The text edges are slanted or skewed • ... Store photo media in this section for the best quality results. For example, the colors in your graphic or photo look one of being sharp and defined. HP papers are ready to print improperly. • Do not combine different paper types and paper sizes in the input tray. ...
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... paper" on is flat. For best results when printing images, use genuine HP print cartridges. Printer service or repairs required as a mailing envelope. NOTE: HP cannot guarantee the quality or reliability of using genuine HP print cartridges • Solution 2: Make sure paper is loaded correctly in the... 3: Check the paper type Solution: HP recommends that you use HP papers or any other . • Solution 1: Make sure you use HP Advanced Photo Paper. 100 Troubleshooting If this did not solve the issue, try the next solution. Troubleshooting Chapter 13 Try the following solutions if...
... paper" on is flat. For best results when printing images, use genuine HP print cartridges. Printer service or repairs required as a mailing envelope. NOTE: HP cannot guarantee the quality or reliability of using genuine HP print cartridges • Solution 2: Make sure paper is loaded correctly in the... 3: Check the paper type Solution: HP recommends that you use HP papers or any other . • Solution 1: Make sure you use HP Advanced Photo Paper. 100 Troubleshooting If this did not solve the issue, try the next solution. Troubleshooting Chapter 13 Try the following solutions if...
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...the photo paper from those printed when using both print cartridges. If the product is no problem with only one print cartridge installed. For more information, see if advanced color settings such as HP Premium Photo Papers, is in ink-backup mode Solution: Check to see : • "Ink-backup mode"... on page 77 • "Replace the print cartridges" on a flat surface in a cool, dry place. Or, check to see if the product is loaded in the input tray. Troubleshooting Store ...
...the photo paper from those printed when using both print cartridges. If the product is no problem with only one print cartridge installed. For more information, see if advanced color settings such as HP Premium Photo Papers, is in ink-backup mode Solution: Check to see : • "Ink-backup mode"... on page 77 • "Replace the print cartridges" on a flat surface in a cool, dry place. Or, check to see if the product is loaded in the input tray. Troubleshooting Store ...
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...is not filling the text or graphics completely Try the following solutions if the ink is nothing wrong with the print cartridges. Troubleshooting Chapter 13 NOTE: On some computer screens, colors might need to replace the print cartridges until print quality becomes unacceptable. If...issue, try the next solution. If there is required. When you are using genuine HP print cartridges • Solution 4: Check the print catridges • Solution 5: Replace the print cartridge 102 Troubleshooting Solution 6: Clean or replace the print catridges Solution: Check the estimated ink levels ...
...is not filling the text or graphics completely Try the following solutions if the ink is nothing wrong with the print cartridges. Troubleshooting Chapter 13 NOTE: On some computer screens, colors might need to replace the print cartridges until print quality becomes unacceptable. If...issue, try the next solution. If there is required. When you are using genuine HP print cartridges • Solution 4: Check the print catridges • Solution 5: Replace the print cartridge 102 Troubleshooting Solution 6: Clean or replace the print catridges Solution: Check the estimated ink levels ...
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...The wrong kind of ink used for the product. This will prevent the photo paper from curling. NOTE: There is no problem with HP printers to see if your print cartridges are designed and tested with the ink supplies and replacing the print cartridges is appropriate for printing. Solution... you easily produce great results, time after time. Store photo media in its original packaging inside a resealable plastic bag on is flat. Print quality troubleshooting 103 For more information, see : • "Set the paper type for printing and copying" on page 18 • "Information on paper"...
...The wrong kind of ink used for the product. This will prevent the photo paper from curling. NOTE: There is no problem with HP printers to see if your print cartridges are designed and tested with the ink supplies and replacing the print cartridges is appropriate for printing. Solution... you easily produce great results, time after time. Store photo media in its original packaging inside a resealable plastic bag on is flat. Print quality troubleshooting 103 For more information, see : • "Set the paper type for printing and copying" on page 18 • "Information on paper"...