Full User Guide
Page 5
... Work with print cartridges...69 Turn off the HP All-in-One...84 12 Shop for ink supplies...85 13 Troubleshooting View the Readme file...87 Setup troubleshooting...87 Paper jams...97 Print quality troubleshooting...99 Print troubleshooting...116 Memory card troubleshooting 129 Copy troubleshooting...134 Scan troubleshooting...139 Errors...143 14 HP warranty and support Warranty...221 Print cartridge...
... Work with print cartridges...69 Turn off the HP All-in-One...84 12 Shop for ink supplies...85 13 Troubleshooting View the Readme file...87 Setup troubleshooting...87 Paper jams...97 Print quality troubleshooting...99 Print troubleshooting...116 Memory card troubleshooting 129 Copy troubleshooting...134 Scan troubleshooting...139 Errors...143 14 HP warranty and support Warranty...221 Print cartridge...
Full User Guide
Page 12
...features of the HP All-in-One. • The Troubleshooting section provides information about setting up the HP All-in -One. If you how to complete key tasks on using the HP All-in -One and installing software. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located..., supplies, and ordering information. Make sure you might not be found in -One. 3 Find more information 9 Setup Guide The Setup Guide provides instructions for basic tasks, troubleshooting tips, and technical information. Readme The Readme file contains the most recent information...
...features of the HP All-in-One. • The Troubleshooting section provides information about setting up the HP All-in -One. If you how to complete key tasks on using the HP All-in -One and installing software. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located..., supplies, and ordering information. Make sure you might not be found in -One. 3 Find more information 9 Setup Guide The Setup Guide provides instructions for basic tasks, troubleshooting tips, and technical information. Readme The Readme file contains the most recent information...
Full User Guide
Page 83
...check a print cartridge after you have cleaned or aligned the print cartridges. These can damage the print cartridges). Maintain the HP All-in -One For more information, see "Print quality troubleshooting" on . Before cleaning the print cartridge contacts, remove the print cartridge and verify that can damage the print cartridge or...for changing. Make sure the product is turned off when you try to the far right side of the product. 80 Maintain the HP All-in -One 3. Clean the print cartridge contacts if you get messages to clean the print cartridge contacts.
...check a print cartridge after you have cleaned or aligned the print cartridges. These can damage the print cartridges). Maintain the HP All-in -One For more information, see "Print quality troubleshooting" on . Before cleaning the print cartridge contacts, remove the print cartridge and verify that can damage the print cartridge or...for changing. Make sure the product is turned off when you try to the far right side of the product. 80 Maintain the HP All-in -One 3. Clean the print cartridge contacts if you get messages to clean the print cartridge contacts.
Full User Guide
Page 90
... section contains setup troubleshooting information for information on page 96. 3. Disconnect the USB cable from the computer. 2. Turn off the product, wait one minute, then restart it ). Reinstall the HP Photosmart software. You can access the Readme file by clicking Start, pointing to Programs or All Programs, pointing to HP, pointing to Photosmart C4400 series, and then...
... section contains setup troubleshooting information for information on page 96. 3. Disconnect the USB cable from the computer. 2. Turn off the product, wait one minute, then restart it ). Reinstall the HP Photosmart software. You can access the Readme file by clicking Start, pointing to Programs or All Programs, pointing to HP, pointing to Photosmart C4400 series, and then...
Full User Guide
Page 91
... 2 Power cord and adapter 3 Power outlet 88 Troubleshooting Plug the power cord into my computer's CD-ROM drive, nothing happens • The Minimum System Checks screen appears • I received a message that an Unknown ... that came with the product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service Solution 1: Make sure you use the power cord that came with the product Solution: • Make sure the...
... 2 Power cord and adapter 3 Power outlet 88 Troubleshooting Plug the power cord into my computer's CD-ROM drive, nothing happens • The Minimum System Checks screen appears • I received a message that an Unknown ... that came with the product • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service Solution 1: Make sure you use the power cord that came with the product Solution: • Make sure the...
Full User Guide
Page 92
...power cord. Unplug the product from the power outlet. If this did not solve the issue, try the next solution. Go to : www.hp.com/support. Or, try plugging the product directly into a switched outlet, make sure the outlet is switched to make sure it is turned ... for technical support. Cause: You pressed the On button too quickly. If prompted, choose your country/region, and then click Contact HP for information on . Setup troubleshooting 89 Troubleshooting • If you are using a power strip, make sure the power strip is working. If this product. It might have a ...
...power cord. Unplug the product from the power outlet. If this did not solve the issue, try the next solution. Go to : www.hp.com/support. Or, try plugging the product directly into a switched outlet, make sure the outlet is switched to make sure it is turned ... for technical support. Cause: You pressed the On button too quickly. If prompted, choose your country/region, and then click Contact HP for information on . Setup troubleshooting 89 Troubleshooting • If you are using a power strip, make sure the power strip is working. If this product. It might have a ...
Full User Guide
Page 93
... connecting your computer to the product with the product. Cause: You might need assistance to enable the product or software to : www.hp.com/support. Troubleshooting For more information on the back of the steps provided in the USB cable until prompted by the onscreen instructions. Connecting the USB cable...the USB cable, see the Setup Guide that came with a USB cable is straightforward. Simply plug one end of the USB cable into the back of your country/region, and then click Contact HP for service. If prompted, choose your computer and the other into the back of the product....
... connecting your computer to the product with the product. Cause: You might need assistance to enable the product or software to : www.hp.com/support. Troubleshooting For more information on the back of the steps provided in the USB cable until prompted by the onscreen instructions. Connecting the USB cable...the USB cable, see the Setup Guide that came with a USB cable is straightforward. Simply plug one end of the USB cable into the back of your country/region, and then click Contact HP for service. If prompted, choose your computer and the other into the back of the product....
Full User Guide
Page 94
...cable works. If the hub is securely plugged into the USB port on again. • Print a test page to be working properly. Setup troubleshooting 91 If you are using a supported operating system. Open the front access door to the product and plugged into a USB port on again. ...(9.8 feet) in the input tray. • Make sure that the product does not have a paper jam. • Check that came with the computer. Troubleshooting • If you are using an older cable, it might need to see the documentation that the print carriage is firmly connected to access the...
...cable works. If the hub is securely plugged into the USB port on again. • Print a test page to be working properly. Setup troubleshooting 91 If you are using a supported operating system. Open the front access door to the product and plugged into a USB port on again. ...(9.8 feet) in the input tray. • Make sure that the product does not have a paper jam. • Check that came with the computer. Troubleshooting • If you are using an older cable, it might need to see the documentation that the print carriage is firmly connected to access the...
Full User Guide
Page 95
...came with the product. b. Turn off the product, and then turn it . You might need to run automatically, you installed with each other printers or scanners. Cause: Your system did not meet the minimum requirements to turn off the product, and then turn it on setting up the ... software. In the Run dialog box, enter d:\setup.exe, and then click OK. To disconnect and reset the product a. Turn off the product. Troubleshooting Chapter 13 • Check other . For more information on again. • After you check the connections, try restarting your CD-ROM drive is ...
...came with the product. b. Turn off the product, and then turn it . You might need to run automatically, you installed with each other printers or scanners. Cause: Your system did not meet the minimum requirements to turn off the product, and then turn it on setting up the ... software. In the Run dialog box, enter d:\setup.exe, and then click OK. To disconnect and reset the product a. Turn off the product. Troubleshooting Chapter 13 • Check other . For more information on again. • After you check the connections, try restarting your CD-ROM drive is ...
Full User Guide
Page 96
.... • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to twain_32 old. 3. c. Turn off programs that are not required for some of the product. Troubleshooting d. To uninstall...
.... • HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet (with the product name and software version number) • HP Software update • HP Share to twain_32 old. 3. c. Turn off programs that are not required for some of the product. Troubleshooting d. To uninstall...
Full User Guide
Page 97
... After selecting the components to the computer during the next restart. c. d. Click Restart to apply the changes to remove, click OK. 94 Troubleshooting j. The Disk Cleanup analyzes the hard drive and then presents a report with a list of the following : • Deleting temporary Internet files... MSCONFIG, and then press Enter. Click the check box next to remove it. b. Click Selective Startup. NOTE: If you do one of components to delete temporary files and folders. The MSCONFIG utility application appears. Click the General tab. If there is denied while ...
... After selecting the components to the computer during the next restart. c. d. Click Restart to apply the changes to remove, click OK. 94 Troubleshooting j. The Disk Cleanup analyzes the hard drive and then presents a report with a list of the following : • Deleting temporary Internet files... MSCONFIG, and then press Enter. Click the check box next to remove it. b. Click Selective Startup. NOTE: If you do one of components to delete temporary files and folders. The MSCONFIG utility application appears. Click the General tab. If there is denied while ...
Full User Guide
Page 98
... USB port. • Do not attach the USB cable to a keyboard. • Verify that the USB cable is not assigned to install the software. 6. Troubleshooting Setup troubleshooting 95 In the Start Search (or Run dialog box), type d:\setup.exe, and then press Enter. (If your computer, you might want to your CD...
... USB port. • Do not attach the USB cable to a keyboard. • Verify that the USB cable is not assigned to install the software. 6. Troubleshooting Setup troubleshooting 95 In the Start Search (or Run dialog box), type d:\setup.exe, and then press Enter. (If your computer, you might want to your CD...
Full User Guide
Page 99
...them properly using the uninstall utility provided when you connected the USB cable to the computer before restarting your computer. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. To uninstall and reinstall the software 1. Restart your installation is important .... Double-click Add/Remove Programs (or click Uninstall a program). 3. Click Retry to Programs or All Programs, HP, Photosmart C4400 series, and then clicking Product Registration. Troubleshooting 96 Troubleshooting Cause: The registration screen did not launch automatically.
...them properly using the uninstall utility provided when you connected the USB cable to the computer before restarting your computer. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. To uninstall and reinstall the software 1. Restart your installation is important .... Double-click Add/Remove Programs (or click Uninstall a program). 3. Click Retry to Programs or All Programs, HP, Photosmart C4400 series, and then clicking Product Registration. Troubleshooting 96 Troubleshooting Cause: The registration screen did not launch automatically.
Full User Guide
Page 100
... frequently. • Prevent curled or wrinkled photo paper by storing all paper. Troubleshooting To verify that are recommended for the computer to function. Occasionally, TSR's prevent the HP software from starting up. 7. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software ...CD-ROM into your computer's CD-ROM drive and then start the Setup program. NOTE: When the computer is complete, the HP Digital Imaging Monitor icon appears in the input tray. • Use paper types that the software is properly installed, double-click the...
... frequently. • Prevent curled or wrinkled photo paper by storing all paper. Troubleshooting To verify that are recommended for the computer to function. Occasionally, TSR's prevent the HP software from starting up. 7. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software ...CD-ROM into your computer's CD-ROM drive and then start the Setup program. NOTE: When the computer is complete, the HP Digital Imaging Monitor icon appears in the input tray. • Use paper types that the software is properly installed, double-click the...
Full User Guide
Page 101
Remove the door by pulling it away from the rear door 1. Cause: Paper had jammed in the tab on paper The HP All-in-One is easy to 98 Troubleshooting Information on the left side of the rear door to release the door. To clear a paper jam from the product. Test a ...Solution: In case of paper that works well and is designed to work well with most paper types. You might be remaining inside the product. Troubleshooting 2. Chapter 13 This section contains the following topics: • Clear paper jams • Information on the control panel to continue the current job....
Remove the door by pulling it away from the rear door 1. Cause: Paper had jammed in the tab on paper The HP All-in-One is easy to 98 Troubleshooting Information on the left side of the rear door to release the door. To clear a paper jam from the product. Test a ...Solution: In case of paper that works well and is designed to work well with most paper types. You might be remaining inside the product. Troubleshooting 2. Chapter 13 This section contains the following topics: • Clear paper jams • Information on the control panel to continue the current job....
Full User Guide
Page 102
HP papers are ready to solve these tips: • Do not use paper that stretches...photo media in its original packaging inside a resealable plastic bag on a flat surface in the input tray. Print quality troubleshooting Use this section for the best quality results. When you have finished printing, return any unused photo paper to prevent... designed for help. • Colors look like they are jagged Wrong, inaccurate, or bleeding colors If your printout has one way on the back of being sharp and defined. In addition, follow these print quality problems: • Wrong, inaccurate...
HP papers are ready to solve these tips: • Do not use paper that stretches...photo media in its original packaging inside a resealable plastic bag on a flat surface in the input tray. Print quality troubleshooting Use this section for the best quality results. When you have finished printing, return any unused photo paper to prevent... designed for help. • Colors look like they are jagged Wrong, inaccurate, or bleeding colors If your printout has one way on the back of being sharp and defined. In addition, follow these print quality problems: • Wrong, inaccurate...
Full User Guide
Page 103
... 13 Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other paper type that you use HP Advanced Photo Paper. 100 Troubleshooting If the paper is too close to print on is not wrinkled. If this did not solve the issue, try the next solution. For ...example, if you are designed and tested with HP printers to help you want to the print head during printing, the ink might be ...
... 13 Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other paper type that you use HP Advanced Photo Paper. 100 Troubleshooting If the paper is too close to print on is not wrinkled. If this did not solve the issue, try the next solution. For ...example, if you are designed and tested with HP printers to help you want to the print head during printing, the ink might be ...
Full User Guide
Page 104
...as saturation, brightness, or color tone, are incorrect. For example, check to the plastic bag. Print quality troubleshooting 101 This will differ from curling. If this did not solve the issue, try the next solution. You might... not solve the issue, try the next solution. For more information, see if advanced color settings such as HP Premium Photo Papers, is in ink-backup mode Solution: Check to see if the color settings are set to...if the product is loaded in ink-backup mode, with only one print cartridge installed. Solution 4: Check to use immediately.
...as saturation, brightness, or color tone, are incorrect. For example, check to the plastic bag. Print quality troubleshooting 101 This will differ from curling. If this did not solve the issue, try the next solution. You might... not solve the issue, try the next solution. For more information, see if advanced color settings such as HP Premium Photo Papers, is in ink-backup mode Solution: Check to see if the color settings are set to...if the product is loaded in ink-backup mode, with only one print cartridge installed. Solution 4: Check to use immediately.
Full User Guide
Page 105
... only. If the problem persists, you are still noticing a problem, print a self-test report to determine if there is required. Troubleshooting Chapter 13 NOTE: On some computer screens, colors might need to replace the print cartridges until print quality becomes unacceptable. For more information...needed to be cleaned or there was insufficient ink. When you are using genuine HP print cartridges • Solution 4: Check the print catridges • Solution 5: Replace the print cartridge 102 Troubleshooting If the self-test report shows a problem, clean the print cartridges. In ...
... only. If the problem persists, you are still noticing a problem, print a self-test report to determine if there is required. Troubleshooting Chapter 13 NOTE: On some computer screens, colors might need to replace the print cartridges until print quality becomes unacceptable. For more information...needed to be cleaned or there was insufficient ink. When you are using genuine HP print cartridges • Solution 4: Check the print catridges • Solution 5: Replace the print cartridge 102 Troubleshooting If the self-test report shows a problem, clean the print cartridges. In ...
Full User Guide
Page 106
... make sure it matches the type of paper loaded in a cool, dry place. NOTE: There is appropriate for the product. HP recommends that is no problem with HP printers to help you are using Maximum dpi" on page 39 • "Change copy speed or quality" on page 57 Cause: ... sure you easily produce great results, time after time. Print quality troubleshooting 103 Genuine HP print cartridges are printing on page 32 • "Print using genuine HP print cartridges Solution: Check to print, remove only the paper you use HP Advanced Photo Paper. If this did not solve the issue, try...
... make sure it matches the type of paper loaded in a cool, dry place. NOTE: There is appropriate for the product. HP recommends that is no problem with HP printers to help you are using Maximum dpi" on page 39 • "Change copy speed or quality" on page 57 Cause: ... sure you easily produce great results, time after time. Print quality troubleshooting 103 Genuine HP print cartridges are printing on page 32 • "Print using genuine HP print cartridges Solution: Check to print, remove only the paper you use HP Advanced Photo Paper. If this did not solve the issue, try...