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... or trip over the line cord, and the line cord cannot be operated by users with disabilities. For users who are no one can be damaged. 8. Support For more details about the accessibility of Microsoft Corporation. registered trademarks of this product from fire or ...electric shock. 1. If the product does not operate normally, see Maintain and troubleshoot. 9. Visual The device software is either a registered trademark or trademark of Adobe Systems Incorporated. HP shall not be construed as allowed under copyright laws. Accessibility The device provides a number ...
... or trip over the line cord, and the line cord cannot be operated by users with disabilities. For users who are no one can be damaged. 8. Support For more details about the accessibility of Microsoft Corporation. registered trademarks of this product from fire or ...electric shock. 1. If the product does not operate normally, see Maintain and troubleshoot. 9. Visual The device software is either a registered trademark or trademark of Adobe Systems Incorporated. HP shall not be construed as allowed under copyright laws. Accessibility The device provides a number ...
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Use device management tools 70 Toolbox (Windows)...70 Open the Toolbox...71 Toolbox tabs ...71 HP Printer Utility (Mac OS 71 Open the HP Printer Utility 71 HP Printer Utility panels 72 Set up faxing for the device ...72 Set up faxing (parallel phone systems 73 Choose the correct...software for a direct connection 98 Share the device on a locally shared network 98 Uninstall and reinstall the software 99 8 Maintain and troubleshoot Work with print cartridges...103 Supported print cartridges 103 Handle the print cartridges 104 Replace the print cartridges 104 Align the print cartridges ...
Use device management tools 70 Toolbox (Windows)...70 Open the Toolbox...71 Toolbox tabs ...71 HP Printer Utility (Mac OS 71 Open the HP Printer Utility 71 HP Printer Utility panels 72 Set up faxing for the device ...72 Set up faxing (parallel phone systems 73 Choose the correct...software for a direct connection 98 Share the device on a locally shared network 98 Uninstall and reinstall the software 99 8 Maintain and troubleshoot Work with print cartridges...103 Supported print cartridges 103 Handle the print cartridges 104 Replace the print cartridges 104 Align the print cartridges ...
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... line up properly 122 Lines or dots are missing from text or graphics 122 Solve paper-feed problems...123 Media is not supported for the printer or tray 123 Media is not picked up from the tray 123 Media is not coming out correctly 123 Pages are skewing...123 Multiple pages......127 Error messages appear...128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems...129 The fax test failed...130 Troubleshoot installation issues 141 Hardware installation suggestions 141 Software installation suggestions 142 Clear paper jams...142 Avoid paper jams...144 5
... line up properly 122 Lines or dots are missing from text or graphics 122 Solve paper-feed problems...123 Media is not supported for the printer or tray 123 Media is not picked up from the tray 123 Media is not coming out correctly 123 Pages are skewing...123 Multiple pages......127 Error messages appear...128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems...129 The fax test failed...130 Troubleshoot installation issues 141 Hardware installation suggestions 141 Software installation suggestions 142 Clear paper jams...142 Avoid paper jams...144 5
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... Getting Started Guide Readme file and release notes Toolbox (Microsoft® Windows®) HP Printer Utility (Mac OS) (Mac OS supported by HP Officejet J3600 only) Control panel Logs and reports HP Web sites Description Location Provides illustrated setup information. Provides instructions for the product You can obtain product information and further troubleshooting resources that have occurred.
... Getting Started Guide Readme file and release notes Toolbox (Microsoft® Windows®) HP Printer Utility (Mac OS) (Mac OS supported by HP Officejet J3600 only) Control panel Logs and reports HP Web sites Description Location Provides illustrated setup information. Provides instructions for the product You can obtain product information and further troubleshooting resources that have occurred.
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...HP Officejet J3500 supports one black print cartridge only. Maintain and troubleshoot 103 Mac OS is supported by country/region. 8 Maintain and troubleshoot This section contains the following topics: • Work with print cartridges • Clean the device • Troubleshooting...Troubleshoot installation issues • Clear paper jams • Avoid paper jams Work with print cartridges This section contains the following places: • On the label of print cartridges varies by HP Officejet J3600... • Mac OS: From the HP Printer Utility, click Supply Info from the ...
...HP Officejet J3500 supports one black print cartridge only. Maintain and troubleshoot 103 Mac OS is supported by country/region. 8 Maintain and troubleshoot This section contains the following topics: • Work with print cartridges • Clean the device • Troubleshooting...Troubleshoot installation issues • Clear paper jams • Avoid paper jams Work with print cartridges This section contains the following places: • On the label of print cartridges varies by HP Officejet J3600... • Mac OS: From the HP Printer Utility, click Supply Info from the ...
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... (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by using the printer Toolbox (Windows) or the HP Printer Utility (Mac OS). 104 Maintain and troubleshoot Replace the print cartridges Follow these instructions when the ink level is used in the printing process in ...for printing. Chapter 8 NOTE: Ink from the cartridges is used . NOTE: Handle the print cartridges carefully. For more information see www.hp.com/go/inkusage. In addition, some residual ink is left in the initialization process, which prepares the device and cartridges for a print ...
... (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by using the printer Toolbox (Windows) or the HP Printer Utility (Mac OS). 104 Maintain and troubleshoot Replace the print cartridges Follow these instructions when the ink level is used in the printing process in ...for printing. Chapter 8 NOTE: Ink from the cartridges is used . NOTE: Handle the print cartridges carefully. For more information see www.hp.com/go/inkusage. In addition, some residual ink is left in the initialization process, which prepares the device and cartridges for a print ...
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The HP Inkjet Supplies Recycling Program is low or out of ink, recycle the print cartridge. Pull the print cartridge toward you recycle used print cartridges free of its slot. 5. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html 106 Maintain and troubleshoot Chapter 8 Figure 8-1 Remove print cartridge from the HP Officejet J3500 Figure 8-2 Remove print cartridge from the HP Officejet J3600 4. If you are removing the print cartridge because it is available in many countries/ regions, and lets you out of charge.
The HP Inkjet Supplies Recycling Program is low or out of ink, recycle the print cartridge. Pull the print cartridge toward you recycle used print cartridges free of its slot. 5. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html 106 Maintain and troubleshoot Chapter 8 Figure 8-1 Remove print cartridge from the HP Officejet J3500 Figure 8-2 Remove print cartridge from the HP Officejet J3600 4. If you are removing the print cartridge because it is available in many countries/ regions, and lets you out of charge.
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NOTE: The HP Officejet J3500 supports one black print cartridge only. 108 Maintain and troubleshoot Aligning the print cartridges ensures high-quality output. Chapter 8 Figure 8-3 Insert a print cartridge in the HP Officejet J3500 Figure 8-4 Install a print cartridge in -One prompts you install or replace a print cartridge. Align the print cartridges The HP All-in the HP Officejet J3600 8. NOTE: If you remove...
NOTE: The HP Officejet J3500 supports one black print cartridge only. 108 Maintain and troubleshoot Aligning the print cartridges ensures high-quality output. Chapter 8 Figure 8-3 Insert a print cartridge in the HP Officejet J3500 Figure 8-4 Install a print cartridge in -One prompts you install or replace a print cartridge. Align the print cartridges The HP All-in the HP Officejet J3600 8. NOTE: If you remove...
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...troubleshoot Press 6, then press 1. Press Setup. 3. Click Clean the Print Cartridges. 5. To clean the print cartridges from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. The Printer Toolbox appears. 3. For more information, see HP Printer... Utility (Mac OS). 2. Load letter, A4, or legal unused plain white paper into the input tray. 2. The device prints a page that nothing is supported by HP Officejet J3600 only. In the HP Solution Center...
...troubleshoot Press 6, then press 1. Press Setup. 3. Click Clean the Print Cartridges. 5. To clean the print cartridges from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. The Printer Toolbox appears. 3. For more information, see HP Printer... Utility (Mac OS). 2. Load letter, A4, or legal unused plain white paper into the input tray. 2. The device prints a page that nothing is supported by HP Officejet J3600 only. In the HP Solution Center...
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...touch the copper-colored contacts or ink nozzles. Chapter 8 7. Clean only the copper-colored contacts. Make sure you installed with the HP All-in-One. Touching these parts can damage the print cartridges). Slide the print cartridge back into the slot. Repeat if necessary for cleaning print ...(HP Officejet J3600 only). 10. This debris can be corrected by using the control panel or the software you have already cleaned the print cartridges by cleaning around the ink nozzles If the device is used in clogs, ink failure, and bad electrical connections. 112 Maintain and troubleshoot
...touch the copper-colored contacts or ink nozzles. Chapter 8 7. Clean only the copper-colored contacts. Make sure you installed with the HP All-in-One. Touching these parts can damage the print cartridges). Slide the print cartridge back into the slot. Repeat if necessary for cleaning print ...(HP Officejet J3600 only). 10. This debris can be corrected by using the control panel or the software you have already cleaned the print cartridges by cleaning around the ink nozzles If the device is used in clogs, ink failure, and bad electrical connections. 112 Maintain and troubleshoot
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...: Depending how long the device is a glass strip under the glass and damage the device. 114 Maintain and troubleshoot To clean the glass strip inside the automatic document feeder. Lift the cover of the HP All-in . 2. Chapter 8 Clean the device To ensure that your copies and scans remain clear, you might...
...: Depending how long the device is a glass strip under the glass and damage the device. 114 Maintain and troubleshoot To clean the glass strip inside the automatic document feeder. Lift the cover of the HP All-in . 2. Chapter 8 Clean the device To ensure that your copies and scans remain clear, you might...
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... to spill alcohol on the glass or exterior of the device does not require cleaning. Close the automatic document feeder cover. 6. Plug in -One, as the current or default printer. Use a soft, damp, lint-free cloth to resolve printing problems. • For a paper jam, see Clear paper jams. • ...using or restart the computer before attempting the task again. The exterior of the HP All-in the power cord, and then turn off of the device, as well as the default in the Printers folder. Troubleshooting tips and resources Use the following tips and resources to wipe dust, smudges, and...
... to spill alcohol on the glass or exterior of the device does not require cleaning. Close the automatic document feeder cover. 6. Plug in -One, as the current or default printer. Use a soft, damp, lint-free cloth to resolve printing problems. • For a paper jam, see Clear paper jams. • ...using or restart the computer before attempting the task again. The exterior of the HP All-in the power cord, and then turn off of the device, as well as the default in the Printers folder. Troubleshooting tips and resources Use the following tips and resources to wipe dust, smudges, and...
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...screen; The device is a security program that protects a computer from intrusion. Re-enable the firewall. For more information, see Troubleshooting tips and resources. However, the firewall might not be installed correctly. If the problem persists, the firewall is a problem communicating ...AC) power outlet. Check the device setup For more information, see Electrical specifications. If the problem persists, visit the HP Web site (www.hp.com/support) for more information. otherwise, the device software might block communication between the computer and the device. For...
...screen; The device is a security program that protects a computer from intrusion. Re-enable the firewall. For more information, see Troubleshooting tips and resources. However, the firewall might not be installed correctly. If the problem persists, the firewall is a problem communicating ...AC) power outlet. Check the device setup For more information, see Electrical specifications. If the problem persists, visit the HP Web site (www.hp.com/support) for more information. otherwise, the device software might block communication between the computer and the device. For...
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... as the print quality. For more information, see Work with print cartridges. More than one page is selected as those generated by USB cables) can sometimes cause slight distortions to ...make sure there is not selected in the print driver. (HP Officejet J3600 only.) Check the device location and length of the 118 Maintain and troubleshoot To increase the print speed, select different print settings in...select the correct print quality settings in the printer driver for the document do not exceed the printable area of media loaded in the printer driver match the page size of the device...
... as the print quality. For more information, see Work with print cartridges. More than one page is selected as those generated by USB cables) can sometimes cause slight distortions to ...make sure there is not selected in the print driver. (HP Officejet J3600 only.) Check the device location and length of the 118 Maintain and troubleshoot To increase the print speed, select different print settings in...select the correct print quality settings in the printer driver for the document do not exceed the printable area of media loaded in the printer driver match the page size of the device...
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... retry the job, click Cancel. If prompted by USB cables) can print other documents from the source of your document, if available. 120 Maintain and troubleshoot Check the device location and length of media you use a USB cable that is ready, resend the job. Chapter 8 • Colors do not line up... fields (such as those generated by the computer to a poor cable connection. Also, it is recommended that you have loaded. Make sure the media meets HP specifications, and try printing a backup copy of the electromagnetic fields. For more information, see Select print media.
... retry the job, click Cancel. If prompted by USB cables) can print other documents from the source of your document, if available. 120 Maintain and troubleshoot Check the device location and length of media you use a USB cable that is ready, resend the job. Chapter 8 • Colors do not line up... fields (such as those generated by the computer to a poor cable connection. Also, it is recommended that you have loaded. Make sure the media meets HP specifications, and try printing a backup copy of the electromagnetic fields. For more information, see Select print media.
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.... For more information, see Change print settings. Chapter 8 Colors are printing (HP Officejet J3600 only) Check the print settings Make sure Print in Grayscale is not selected in the printer driver. Refilling processes and the use of incompatible inks can disrupt the intricate printing... system and result in reduced print quality and damage to check for gaps in the placement of your software to the device. For more information, see Manage the device. 122 Maintain and troubleshoot...
.... For more information, see Change print settings. Chapter 8 Colors are printing (HP Officejet J3600 only) Check the print settings Make sure Print in Grayscale is not selected in the printer driver. Refilling processes and the use of incompatible inks can disrupt the intricate printing... system and result in reduced print quality and damage to check for gaps in the placement of your software to the device. For more information, see Manage the device. 122 Maintain and troubleshoot...
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...or too rough). Solve copy problems If the following topics do not help, see Load an original in a different shade. 124 Maintain and troubleshoot Wait for example, the media is securely connected, and the device turned on the control panel to finish. • The device might ... the originals have been loaded correctly. Chapter 8 • Make sure the tray is processing to create darker copies. Check for information about HP support. Documents are copying from the ADF, make sure that is not overloaded with another job. Check the control-panel display for jams....
...or too rough). Solve copy problems If the following topics do not help, see Load an original in a different shade. 124 Maintain and troubleshoot Wait for example, the media is securely connected, and the device turned on the control panel to finish. • The device might ... the originals have been loaded correctly. Chapter 8 • Make sure the tray is processing to create darker copies. Check for information about HP support. Documents are copying from the ADF, make sure that is not overloaded with another job. Check the control-panel display for jams....
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...Load originals. • Check the device The device might be suitable for troubleshooting information. Wait until the device reaches the READY state. See the onscreen Help for the TWAIN program for information about HP support. Check the setting and change it to scan more information, see... Chapter 8 • Large, black typefaces look splotchy (not smooth) The default enhancement setting might not be slower. 126 Maintain and troubleshoot Error messages appear "Reload document and then reload job" Press the OK button, and then reload the remaining documents (up to enhance ...
...Load originals. • Check the device The device might be suitable for troubleshooting information. Wait until the device reaches the READY state. See the onscreen Help for the TWAIN program for information about HP support. Check the setting and change it to scan more information, see... Chapter 8 • Large, black typefaces look splotchy (not smooth) The default enhancement setting might not be slower. 126 Maintain and troubleshoot Error messages appear "Reload document and then reload job" Press the OK button, and then reload the remaining documents (up to enhance ...
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... job" Press the OK button, and then reload the remaining documents (up to use more colors (or levels of the scanning process. 128 Maintain and troubleshoot For more information see Load media.
... job" Press the OK button, and then reload the remaining documents (up to use more colors (or levels of the scanning process. 128 Maintain and troubleshoot For more information see Load media.
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If the media is reduced The HP software settings might be on the scanner. See the product software Help for the type of scan job that you are correct. • Size is ... you plan to check the status of the scanning process. • Unclear text Try adjusting the settings. Solve fax problems This section contains fax setup troubleshooting information for faxing. If you have been loaded upside down. Perform this test after you are apparent • Blank pages The original might skew, which...
If the media is reduced The HP software settings might be on the scanner. See the product software Help for the type of scan job that you are correct. • Size is ... you plan to check the status of the scanning process. • Unclear text Try adjusting the settings. Solve fax problems This section contains fax setup troubleshooting information for faxing. If you have been loaded upside down. Perform this test after you are apparent • Blank pages The original might skew, which...