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... this product to product accessibility, visit HP's Web site at www.apple.com/...details about the accessibility of this product and HP's commitment to a power source. Nothing herein... accessibility options and features. For users who are no one can step on a stable surface. 7. Copyright information ...in the documentation that make it accessible for HP products and services are wet. 6. The ...grounded, check with limited strength and reach. HP shall not be executed through the use ..., visit the Apple Web site at www.hp.com/accessibility. Safety information Always follow basic ...
... this product to product accessibility, visit HP's Web site at www.apple.com/...details about the accessibility of this product and HP's commitment to a power source. Nothing herein... accessibility options and features. For users who are no one can step on a stable surface. 7. Copyright information ...in the documentation that make it accessible for HP products and services are wet. 6. The ...grounded, check with limited strength and reach. HP shall not be executed through the use ..., visit the Apple Web site at www.hp.com/accessibility. Safety information Always follow basic ...
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Use device management tools 70 Toolbox (Windows)...70 Open the Toolbox...71 Toolbox tabs ...71 HP Printer Utility (Mac OS 71 Open the HP Printer Utility 71 HP Printer Utility panels 72 Set up faxing for the device ...72 Set up faxing (parallel phone systems 73 Choose the correct...software for a direct connection 98 Share the device on a locally shared network 98 Uninstall and reinstall the software 99 8 Maintain and troubleshoot Work with print cartridges...103 Supported print cartridges 103 Handle the print cartridges 104 Replace the print cartridges 104 Align the print cartridges ...
Use device management tools 70 Toolbox (Windows)...70 Open the Toolbox...71 Toolbox tabs ...71 HP Printer Utility (Mac OS 71 Open the HP Printer Utility 71 HP Printer Utility panels 72 Set up faxing for the device ...72 Set up faxing (parallel phone systems 73 Choose the correct...software for a direct connection 98 Share the device on a locally shared network 98 Uninstall and reinstall the software 99 8 Maintain and troubleshoot Work with print cartridges...103 Supported print cartridges 103 Handle the print cartridges 104 Replace the print cartridges 104 Align the print cartridges ...
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... line up properly 122 Lines or dots are missing from text or graphics 122 Solve paper-feed problems...123 Media is not supported for the printer or tray 123 Media is not picked up from the tray 123 Media is not coming out correctly 123 Pages are skewing...123 Multiple pages......127 Error messages appear...128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems...129 The fax test failed...130 Troubleshoot installation issues 141 Hardware installation suggestions 141 Software installation suggestions 142 Clear paper jams...142 Avoid paper jams...144 5
... line up properly 122 Lines or dots are missing from text or graphics 122 Solve paper-feed problems...123 Media is not supported for the printer or tray 123 Media is not picked up from the tray 123 Media is not coming out correctly 123 Pages are skewing...123 Multiple pages......127 Error messages appear...128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems...129 The fax test failed...130 Troubleshoot installation issues 141 Hardware installation suggestions 141 Software installation suggestions 142 Clear paper jams...142 Avoid paper jams...144 5
User Guide
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... Started Guide Readme file and release notes Toolbox (Microsoft® Windows®) HP Printer Utility (Mac OS) (Mac OS supported by HP Officejet J3600 only) Control panel Logs and reports HP Web sites Description Location Provides illustrated setup information. Provide late-breaking information and troubleshooting tips. The Toolbox is typically installed with the device software as an...
... Started Guide Readme file and release notes Toolbox (Microsoft® Windows®) HP Printer Utility (Mac OS) (Mac OS supported by HP Officejet J3600 only) Control panel Logs and reports HP Web sites Description Location Provides illustrated setup information. Provide late-breaking information and troubleshooting tips. The Toolbox is typically installed with the device software as an...
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...Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. Mac OS is supported by country/region. 8 Maintain and troubleshoot This section contains the following topics: •... • Troubleshoot installation issues • Clear paper jams • Avoid paper jams Work with print cartridges This section contains the following places: • On the label of print cartridges varies by HP Officejet J3600 only. In addition, the HP Officejet J3500 supports one black print ...
...Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. Mac OS is supported by country/region. 8 Maintain and troubleshoot This section contains the following topics: •... • Troubleshoot installation issues • Clear paper jams • Avoid paper jams Work with print cartridges This section contains the following places: • On the label of print cartridges varies by HP Officejet J3600 only. In addition, the HP Officejet J3500 supports one black print ...
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... when the ink level is low, a message appears on top. You can cause temporary printing problems, or even permanent damage. For more information see www.hp.com/go/inkusage. NOTE: Handle the print cartridges carefully. NOTE: When the ink level for printing. In addition, some residual ink is left in the... by their black plastic sides, with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by using the printer Toolbox (Windows) or the HP Printer Utility (Mac OS). 104 Maintain and troubleshoot
... when the ink level is low, a message appears on top. You can cause temporary printing problems, or even permanent damage. For more information see www.hp.com/go/inkusage. NOTE: Handle the print cartridges carefully. NOTE: When the ink level for printing. In addition, some residual ink is left in the... by their black plastic sides, with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by using the printer Toolbox (Windows) or the HP Printer Utility (Mac OS). 104 Maintain and troubleshoot
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Pull the print cartridge toward you recycle used print cartridges free of charge. The HP Inkjet Supplies Recycling Program is low or out of its slot. 5. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html 106 Maintain and troubleshoot If you are removing the print cartridge because it is available in many countries/ regions, and lets you out of ink, recycle the print cartridge. Chapter 8 Figure 8-1 Remove print cartridge from the HP Officejet J3500 Figure 8-2 Remove print cartridge from the HP Officejet J3600 4.
Pull the print cartridge toward you recycle used print cartridges free of charge. The HP Inkjet Supplies Recycling Program is low or out of its slot. 5. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html 106 Maintain and troubleshoot If you are removing the print cartridge because it is available in many countries/ regions, and lets you out of ink, recycle the print cartridge. Chapter 8 Figure 8-1 Remove print cartridge from the HP Officejet J3500 Figure 8-2 Remove print cartridge from the HP Officejet J3600 4.
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Chapter 8 Figure 8-3 Insert a print cartridge in the HP Officejet J3500 Figure 8-4 Install a print cartridge in -One prompts you install or replace a print cartridge. Aligning the print cartridges ensures high-quality output. NOTE: If you remove and reinstall...you to align the print cartridges. Close the print cartridge door. Align the print cartridges The HP All-in the HP Officejet J3600 8. NOTE: The HP Officejet J3500 supports one black print cartridge only. 108 Maintain and troubleshoot It remembers the alignment values for that print cartridge, so you installed with the device. ...
Chapter 8 Figure 8-3 Insert a print cartridge in the HP Officejet J3500 Figure 8-4 Install a print cartridge in -One prompts you install or replace a print cartridge. Aligning the print cartridges ensures high-quality output. NOTE: If you remove and reinstall...you to align the print cartridges. Close the print cartridge door. Align the print cartridges The HP All-in the HP Officejet J3600 8. NOTE: The HP Officejet J3500 supports one black print cartridge only. 108 Maintain and troubleshoot It remembers the alignment values for that print cartridge, so you installed with the device. ...
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Chapter 8 NOTE: The HP Officejet J3500 supports one black print cartridge only. If copy or print quality still seems poor after you clean the print cartridges... to get repeated messages on the display prompting you to Print Settings, and then click Printer Toolbox. Press Setup. 3. The device prints a page that nothing is supported by HP Officejet J3600 only. The Printer Toolbox appears. 3. Click Clean the Print Cartridges. 5. If copy or print quality still... if you get messages to check the print cartridges, clean the print cartridge contacts. 110 Maintain and troubleshoot
Chapter 8 NOTE: The HP Officejet J3500 supports one black print cartridge only. If copy or print quality still seems poor after you clean the print cartridges... to get repeated messages on the display prompting you to Print Settings, and then click Printer Toolbox. Press Setup. 3. The device prints a page that nothing is supported by HP Officejet J3600 only. The Printer Toolbox appears. 3. Click Clean the Print Cartridges. 5. If copy or print quality still... if you get messages to check the print cartridges, clean the print cartridge contacts. 110 Maintain and troubleshoot
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...can result in clogs, ink failure, and bad electrical connections. 112 Maintain and troubleshoot Ink streaking can be corrected by using the control panel or the software you... cleaned the print cartridges by cleaning around the ink nozzles If the device is used in -One. CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can cause... Clean the area around the ink nozzles only if you continue to dry for the other print cartridge (HP Officejet J3600 only). 10. This debris can damage the print cartridges). Clean the area around the ink nozzles as...
...can result in clogs, ink failure, and bad electrical connections. 112 Maintain and troubleshoot Ink streaking can be corrected by using the control panel or the software you... cleaned the print cartridges by cleaning around the ink nozzles If the device is used in -One. CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can cause... Clean the area around the ink nozzles only if you continue to dry for the other print cartridge (HP Officejet J3600 only). 10. This debris can damage the print cartridges). Clean the area around the ink nozzles as...
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...To ensure that your copies and scans remain clear, you plug the power cord back in -One. NOTE: Depending how long the device is a glass strip under the glass and damage the device. 114 Maintain and troubleshoot Turn off the device, and unplug the power cord. Clean the glass strip with a soft...CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can accumulate on the glass. Lift the cover of the HP All-in . 2. Clean the glass strip Minor debris can damage it. You might need to reset the date and time later, when you might seep...
...To ensure that your copies and scans remain clear, you plug the power cord back in -One. NOTE: Depending how long the device is a glass strip under the glass and damage the device. 114 Maintain and troubleshoot Turn off the device, and unplug the power cord. Clean the glass strip with a soft...CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can accumulate on the glass. Lift the cover of the HP All-in . 2. Clean the glass strip Minor debris can damage it. You might need to reset the date and time later, when you might seep...
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... other cables are working, and are removed. • The device is set as the current or default printer. Use a soft, damp, lint-free cloth to a functioning alternating current (AC) power outlet, and ...or partial page printed 116 Maintain and troubleshoot Close the automatic document feeder cover. 6. Clean the exterior NOTE: Before cleaning the device, turn off of the HP All-in the power cord, and ...then turn on the glass or exterior of the case. When the device is turned on and not blinking. For voltage requirements, see Solve paper- Plug in -One...
... other cables are working, and are removed. • The device is set as the current or default printer. Use a soft, damp, lint-free cloth to a functioning alternating current (AC) power outlet, and ...or partial page printed 116 Maintain and troubleshoot Close the automatic document feeder cover. 6. Clean the exterior NOTE: Before cleaning the device, turn off of the HP All-in the power cord, and ...then turn on the glass or exterior of the case. When the device is turned on and not blinking. For voltage requirements, see Solve paper- Plug in -One...
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...outlet. otherwise, the device software might block communication between the computer and the device. If the problem persists, visit the HP Web site (www.hp.com/support) for more information. Check any personal firewall software installed on the computer The personal software firewall is a ... not responding (nothing prints) There are not using a phone cord to the Help system for the operating system for the latest troubleshooting information, or product fixes and updates. However, the firewall might not be installed correctly. Check the device setup For more information,...
...outlet. otherwise, the device software might block communication between the computer and the device. If the problem persists, visit the HP Web site (www.hp.com/support) for more information. Check any personal firewall software installed on the computer The personal software firewall is a ... not responding (nothing prints) There are not using a phone cord to the Help system for the operating system for the latest troubleshooting information, or product fixes and updates. However, the firewall might not be installed correctly. Check the device setup For more information,...
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...printed Clean the print cartridge Complete the print cartridge cleaning procedure. More than one page is being picked For more information, see Change print settings. Check the...the document do not exceed the printable area of the 118 Maintain and troubleshoot Move the device away from the source of the device. Check the media... loaded in the trays. • Make sure the page settings in the printer driver match the page size of USB cable High electromagnetic fields (such as... driver. (HP Officejet J3600 only.) Check the device location and length of media loaded in the device ...
...printed Clean the print cartridge Complete the print cartridge cleaning procedure. More than one page is being picked For more information, see Change print settings. Check the...the document do not exceed the printable area of the 118 Maintain and troubleshoot Move the device away from the source of the device. Check the media... loaded in the trays. • Make sure the page settings in the printer driver match the page size of USB cable High electromagnetic fields (such as... driver. (HP Officejet J3600 only.) Check the device location and length of media loaded in the device ...
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Make sure the media meets HP specifications, and try printing a backup copy of USB cable High electromagnetic fields (such as those generated by the computer to printouts. For more information, see ... can sometimes cause slight distortions to retry the job, click Cancel. Check the device location and length of your document, if available. 120 Maintain and troubleshoot Cancel the print job and wait for supported media. When the device is on and not flashing, reconnect the cable. For more information, see Manage...
Make sure the media meets HP specifications, and try printing a backup copy of USB cable High electromagnetic fields (such as those generated by the computer to printouts. For more information, see ... can sometimes cause slight distortions to retry the job, click Cancel. Check the device location and length of your document, if available. 120 Maintain and troubleshoot Cancel the print job and wait for supported media. When the device is on and not flashing, reconnect the cable. For more information, see Manage...
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... troubleshoot Printout shows bleeding colors Check the print cartridges Make sure print cartridges have not been tampered with. For ordering information, see Change print settings. Align the print cartridges Align the print cartridges. For more information, see Supported print cartridges and HP...and Supported print cartridges. Chapter 8 Colors are printing as black and white (HP Officejet J3600 only) Check the print settings Make sure Print in Grayscale is not selected in the printer driver. HP does not guarantee or support refilled print cartridges. For more information, see ...
... troubleshoot Printout shows bleeding colors Check the print cartridges Make sure print cartridges have not been tampered with. For ordering information, see Change print settings. Align the print cartridges Align the print cartridges. For more information, see Supported print cartridges and HP...and Supported print cartridges. Chapter 8 Colors are printing as black and white (HP Officejet J3600 only) Check the print settings Make sure Print in Grayscale is not selected in the printer driver. HP does not guarantee or support refilled print cartridges. For more information, see ...
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Check for information about HP support. Check the control-panel display for jams. See Clear paper jams. • Check the trays Make sure that the originals have...able to compensate, even if you are missing or faded • Check the media The media might be busy with paper. • Use HP media for more information. See Select print media for more information. • Check the settings The contrast setting might be jammed. Use the Copy... rough). Solve copy problems If the following topics do not help, see Load an original in a different shade. 124 Maintain and troubleshoot
Check for information about HP support. Check the control-panel display for jams. See Clear paper jams. • Check the trays Make sure that the originals have...able to compensate, even if you are missing or faded • Check the media The media might be busy with paper. • Use HP media for more information. See Select print media for more information. • Check the settings The contrast setting might be jammed. Use the Copy... rough). Solve copy problems If the following topics do not help, see Load an original in a different shade. 124 Maintain and troubleshoot
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... state. Chapter 8 • Large, black typefaces look splotchy (not smooth) The default enhancement setting might not be slower. 126 Maintain and troubleshoot For more information, see Change the copy settings. For more information, see Load originals. To obtain good results when scanning or copying, do ...not help, see the onscreen software Help for the job. See the onscreen Help for the TWAIN program for information about HP support. Check the setting and change the settings so that is higher than needed . You can lower the resolution to scan more quickly....
... state. Chapter 8 • Large, black typefaces look splotchy (not smooth) The default enhancement setting might not be slower. 126 Maintain and troubleshoot For more information, see Change the copy settings. For more information, see Load originals. To obtain good results when scanning or copying, do ...not help, see the onscreen software Help for the job. See the onscreen Help for the TWAIN program for information about HP support. Check the setting and change the settings so that is higher than needed . You can lower the resolution to scan more quickly....
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... device for the type of scan job. • Text or images on a screen. For more colors (or levels of the scanning process. 128 Maintain and troubleshoot On Windows computers, you load the originals into the ADF. If the following suggestions do not work with the device software. • Make sure that...
... device for the type of scan job. • Text or images on a screen. For more colors (or levels of the scanning process. 128 Maintain and troubleshoot On Windows computers, you load the originals into the ADF. If the following suggestions do not work with the device software. • Make sure that...
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If the media is reduced The HP software settings might skew, which causes unclear images. For more information about changing the settings. See Clean the device for more information. • The defects ... sure to use the scanned page. • Use or make a carrier sheet to fix any problems found. Solve fax problems This section contains fax setup troubleshooting information for the device. If the test fails, review the report for information on the scanner, the scanner might be dirty or scratched, or the...
If the media is reduced The HP software settings might skew, which causes unclear images. For more information about changing the settings. See Clean the device for more information. • The defects ... sure to use the scanned page. • Use or make a carrier sheet to fix any problems found. Solve fax problems This section contains fax setup troubleshooting information for the device. If the test fails, review the report for information on the scanner, the scanner might be dirty or scratched, or the...