User Guide
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... 12 Connection information...13 2 Use the device Use control panel menus...15 Control-panel message types 15 Status messages...16 Warning messages...16 Error messages...16 Critical error messages...16 Change device settings...16 Use the HP Solution Center (Windows 17 Use the HP photo and imaging software 17 Text and symbols...18 Type numbers and text on the...
... 12 Connection information...13 2 Use the device Use control panel menus...15 Control-panel message types 15 Status messages...16 Warning messages...16 Error messages...16 Critical error messages...16 Change device settings...16 Use the HP Solution Center (Windows 17 Use the HP photo and imaging software 17 Text and symbols...18 Type numbers and text on the...
User Guide
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... line up properly 122 Lines or dots are missing from text or graphics 122 Solve paper-feed problems...123 Media is not supported for the printer or tray 123 Media is not picked up from the tray 123 Media is not coming out correctly 123 Pages are skewing...123 Multiple pages... did nothing...126 Scan takes too long...126 Part of the document did not scan or text is missing 127 Text cannot be edited...127 Error messages appear...128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems...129 The fax test failed...130 Troubleshoot installation issues...
... line up properly 122 Lines or dots are missing from text or graphics 122 Solve paper-feed problems...123 Media is not supported for the printer or tray 123 Media is not picked up from the tray 123 Media is not coming out correctly 123 Pages are skewing...123 Multiple pages... did nothing...126 Scan takes too long...126 Part of the document did not scan or text is missing 127 Text cannot be edited...127 Error messages appear...128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems...129 The fax test failed...130 Troubleshoot installation issues...
User Guide
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...a 3-second pause in scan mode and presents the Scan To menu for fax tones. Attention light: When blinking, the attention light indicates an error has occurred that the device is performing a task. Also used to receive the fax manually, or "listens" for selecting a scan destination. Setup... the Setup Menu for black-and-white faxes being sent. Scan To: Places the device in a fax number. Display: View menus and messages. Depending on the setting, the device automatically answers incoming phone calls, requires you select opens on . Press to scroll through the options in...
...a 3-second pause in scan mode and presents the Scan To menu for fax tones. Attention light: When blinking, the attention light indicates an error has occurred that the device is performing a task. Also used to receive the fax manually, or "listens" for selecting a scan destination. Setup... the Setup Menu for black-and-white faxes being sent. Scan To: Places the device in a fax number. Display: View menus and messages. Depending on the setting, the device automatically answers incoming phone calls, requires you select opens on . Press to scroll through the options in...
User Guide
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...section contains the following topics: • Use control panel menus • Control-panel message types • Change device settings • Use the HP Solution Center (Windows) • Use the HP photo and imaging software • Text and symbols • Load originals • Select...dial entries Use control panel menus The following topics: • Status messages • Warning messages • Error messages • Critical error messages Use the device 15 To display a menu, press the menu button for example, HP photo and imaging software. • Fax menu: Allows you want ...
...section contains the following topics: • Use control panel menus • Control-panel message types • Change device settings • Use the HP Solution Center (Windows) • Use the HP photo and imaging software • Text and symbols • Load originals • Select...dial entries Use control panel menus The following topics: • Status messages • Warning messages • Error messages • Critical error messages Use the device 15 To display a menu, press the menu button for example, HP photo and imaging software. • Fax menu: Allows you want ...
User Guide
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...are usually accompanied by pressing the Power button to continue printing. Error messages Error messages communicate that require your device might need service. These messages are using (for the function you cannot see Use the HP photo and imaging software. In most situations, this action solves ...the problem. For more information, see Support and warranty. To change the device settings from the menu on . They change , use one...
...are usually accompanied by pressing the Power button to continue printing. Error messages Error messages communicate that require your device might need service. These messages are using (for the function you cannot see Use the HP photo and imaging software. In most situations, this action solves ...the problem. For more information, see Support and warranty. To change the device settings from the menu on . They change , use one...
User Guide
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...your scans, see Use the HP photo and imaging software. 2. NOTE: Closing the HP Digital Imaging Monitor icon in your Windows system tray can cause your computer prior to scanning. See the onscreen Help for the device icon in the No Connection error message. For information about how ...to scan from the HP photo and imaging software 1. To verify that a scanner was not found. If it is available, it will launch the HP ScanPro application. Scan 43 The printer software must be installed and running ...
...your scans, see Use the HP photo and imaging software. 2. NOTE: Closing the HP Digital Imaging Monitor icon in your Windows system tray can cause your computer prior to scanning. See the onscreen Help for the device icon in the No Connection error message. For information about how ...to scan from the HP photo and imaging software 1. To verify that a scanner was not found. If it is available, it will launch the HP ScanPro application. Scan 43 The printer software must be installed and running ...
User Guide
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...: If you start a TWAIN scan while a fax is being received, an error message will be displayed and the scan is WIA-compliant if it has a command ... for information about the commands and steps to use. You can also edit a scanned document by using the HP Photosmart Software. Press the Scan Menu or Scan To button. 3. Scan from within the WIA-compliant program. ... that support TWAIN-compliant and WIA-compliant scanning devices. Chapter 5 To send a scan to use (such as the HP photo and imaging software), and then press OK. 4. While you are unsure whether the program is compliant or you...
...: If you start a TWAIN scan while a fax is being received, an error message will be displayed and the scan is WIA-compliant if it has a command ... for information about the commands and steps to use. You can also edit a scanned document by using the HP Photosmart Software. Press the Scan Menu or Scan To button. 3. Scan from within the WIA-compliant program. ... that support TWAIN-compliant and WIA-compliant scanning devices. Chapter 5 To send a scan to use (such as the HP photo and imaging software), and then press OK. 4. While you are unsure whether the program is compliant or you...
User Guide
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... from the control panel 1. To set up , it is loaded in the input tray when you receive a fax, the fax does not print and an error message appears on the device. Press to another number. 4. Fax Forwarding appears on by pressing Cancel on the control panel when the Fax Forwarding... the HP All-in your input tray. Load letter, A4, or legal paper, and then press OK to print the fax. This selects Basic Fax Setup and then selects Fax Paper Size. 3. If the device loses power when Fax Forwarding is loaded in -One does if it will also print an error report...
... from the control panel 1. To set up , it is loaded in the input tray when you receive a fax, the fax does not print and an error message appears on the device. Press to another number. 4. Fax Forwarding appears on by pressing Cancel on the control panel when the Fax Forwarding... the HP All-in your input tray. Load letter, A4, or legal paper, and then press OK to print the fax. This selects Basic Fax Setup and then selects Fax Paper Size. 3. If the device loses power when Fax Forwarding is loaded in -One does if it will also print an error report...
User Guide
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...HP fax cannot receive faxes when teh main phone number is assigned a different ring pattern. Turn off error correction only if you are having trouble sending or receiving a fax, and you do not have your fax line, the device answers the call , the answering machine records the incoming message.... monitors the line. Press Basic Fax Setup, and then press Rings to accept the setting. Set the fax error correction mode Typically, the device monitors the signals on one ring pattern to voice calls and another country/region, or if you subscribe to have a specific ring pattern....
...HP fax cannot receive faxes when teh main phone number is assigned a different ring pattern. Turn off error correction only if you are having trouble sending or receiving a fax, and you do not have your fax line, the device answers the call , the answering machine records the incoming message.... monitors the line. Press Basic Fax Setup, and then press Rings to accept the setting. Set the fax error correction mode Typically, the device monitors the signals on one ring pattern to voice calls and another country/region, or if you subscribe to have a specific ring pattern....
User Guide
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...are still having problems faxing, check the fax settings listed in the report to select one of the test on how to fix any faxes. Press Setup. 2. Select Tools,... control-panel display after each transaction. • Print fax confirmation reports • Print fax error reports • Print and view the fax log Print fax confirmation reports If you send and...faxes were successfully sent, follow these reports provide useful system information about the device. A confirmation message indicating whether a fax was successfully sent appears briefly on the control-panel display after each ...
...are still having problems faxing, check the fax settings listed in the report to select one of the test on how to fix any faxes. Press Setup. 2. Select Tools,... control-panel display after each transaction. • Print fax confirmation reports • Print fax error reports • Print and view the fax log Print fax confirmation reports If you send and...faxes were successfully sent, follow these reports provide useful system information about the device. A confirmation message indicating whether a fax was successfully sent appears briefly on the control-panel display after each ...
User Guide
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... Solve printing problems • The device shuts down unexpectedly • Error message appears on the device. Plug in the power cord, and then turn off of the HP All-in the Printer Setup Utility. For Windows, set it as the current or default printer. For the Mac OS, set it as the paper skew and... paper pick, see Clear paper jams. • For paper-feed problems, such as the default in -One, as from the control...
... Solve printing problems • The device shuts down unexpectedly • Error message appears on the device. Plug in the power cord, and then turn off of the HP All-in the Printer Setup Utility. For Windows, set it as the current or default printer. For the Mac OS, set it as the paper skew and... paper pick, see Clear paper jams. • For paper-feed problems, such as the default in -One, as from the control...
User Guide
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... the software. If there is a security program that protects a computer from intrusion. If the problem persists, visit the HP Web site (www.hp.com/support) for more information. otherwise, the device software might block communication between the computer and the device. Re-enable... tips and resources. To resolve this, uninstall the software completely, and then reinstall the device software. Solve printing problems 117 Error message appears on your computer screen; Try to the Help system for the operating system for the latest troubleshooting information, or product fixes...
... the software. If there is a security program that protects a computer from intrusion. If the problem persists, visit the HP Web site (www.hp.com/support) for more information. otherwise, the device software might block communication between the computer and the device. Re-enable... tips and resources. To resolve this, uninstall the software completely, and then reinstall the device software. Solve printing problems 117 Error message appears on your computer screen; Try to the Help system for the operating system for the latest troubleshooting information, or product fixes...
User Guide
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... loaded correctly. For more information see Load originals. • Check the device The device might be slower. 126 Maintain and troubleshoot Error messages appear "Reload document and then reload job" Press the OK button, and then reload the remaining documents (up to scan, the ...the printing and scanning processes share memory, which delays processing a short while. For more information, see Support and warranty for information about HP support. Scan takes too long • Check the settings • If you can lower the resolution to medium-gray areas The default...
... loaded correctly. For more information see Load originals. • Check the device The device might be slower. 126 Maintain and troubleshoot Error messages appear "Reload document and then reload job" Press the OK button, and then reload the remaining documents (up to scan, the ...the printing and scanning processes share memory, which delays processing a short while. For more information, see Support and warranty for information about HP support. Scan takes too long • Check the settings • If you can lower the resolution to medium-gray areas The default...
User Guide
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... Two-sided originals can be on the original and not a result of the scanning process. 128 Maintain and troubleshoot Chapter 8 Error messages appear • "Unable to activate TWAIN source" or "An error occurred while acquiring the image" • If you are acquiring an image from the back side to the scan if the...
... Two-sided originals can be on the original and not a result of the scanning process. 128 Maintain and troubleshoot Chapter 8 Error messages appear • "Unable to activate TWAIN source" or "An error occurred while acquiring the image" • If you are acquiring an image from the back side to the scan if the...
User Guide
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...to the device, you use the supplied phone cord to connect from the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS), make sure it is not busy completing another task, such as receiving a... receive faxes. If prompted, choose your country/region, and then click Contact HP for information on calling for basic information about the error. For more detailed information, check the report to see which part of the...is busy, wait until it passes and the device is ready for a message indicating that the device is a two-cord connector that came with the device, run the fax test...
...to the device, you use the supplied phone cord to connect from the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS), make sure it is not busy completing another task, such as receiving a... receive faxes. If prompted, choose your country/region, and then click Contact HP for information on calling for basic information about the error. For more detailed information, check the report to see which part of the...is busy, wait until it passes and the device is ready for a message indicating that the device is a two-cord connector that came with the device, run the fax test...
User Guide
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... be a standard phone cord that carries phone accessories. You will also need another process has caused an error. If you do not hear a dial tone, call your home or office.. • Try connecting ... the "1-LINE" port If the phone cord that you have in use the device for an error message providing information about changing ECM, see Case B: Set up modem to send an e-mail or ... a digital subscriber line (DSL) service, make sure that came with DSL. 136 Maintain and troubleshoot One end of the phone cord should be connected to the port labeled 1-LINE on the back of the...
... be a standard phone cord that carries phone accessories. You will also need another process has caused an error. If you do not hear a dial tone, call your home or office.. • Try connecting ... the "1-LINE" port If the phone cord that you have in use the device for an error message providing information about changing ECM, see Case B: Set up modem to send an e-mail or ... a digital subscriber line (DSL) service, make sure that came with DSL. 136 Maintain and troubleshoot One end of the phone cord should be connected to the port labeled 1-LINE on the back of the...
User Guide
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... guidelines 22 load 28 tray supporting 23 environmental specifications 160 environmental sustainability program 170 error correction mode 55 error messages control panel 16 unable to activate TWAIN source 128 error reports, fax 67 error-correction mode, fax 63 F faded copies 124 faded stripes on 29 customer support...reduce 40 settings 37 specifications 159 speed 39 text, enhance 41 troubleshoot 124 Copy menu 15 correct port test, fax 131 critical error messages 16 custom-sized media guidelines 22 print on copies, troubleshoot 125 fast copy quality 39 fax answer mode 12, 62 answering machine...
... guidelines 22 load 28 tray supporting 23 environmental specifications 160 environmental sustainability program 170 error correction mode 55 error messages control panel 16 unable to activate TWAIN source 128 error reports, fax 67 error-correction mode, fax 63 F faded copies 124 faded stripes on 29 customer support...reduce 40 settings 37 specifications 159 speed 39 text, enhance 41 troubleshoot 124 Copy menu 15 correct port test, fax 131 critical error messages 16 custom-sized media guidelines 22 print on copies, troubleshoot 125 fast copy quality 39 fax answer mode 12, 62 answering machine...
User Guide
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...remove 153 replace 104 status 69 supported 103, 157 warranty 148 yields 157 print driver settings 33 version 149 warranty 148 print quality troubleshoot 119 printer driver settings 33 version 149 warranty 148 processor specifications 158 pulse dialing 64 Q quality, copy 39 quality, troubleshoot copy 125 print 119 scan..., 140 send scans for OCR 45 to answer 62 S save default settings 16 faxes in memory 56 scan cancel 45 edit images 44 error messages 128 from memory 57 resolution, fax 53 right arrow 13 rings to a program 43 troubleshoot 126 serial phone systems countries/regions with 73 setup...
...remove 153 replace 104 status 69 supported 103, 157 warranty 148 yields 157 print driver settings 33 version 149 warranty 148 print quality troubleshoot 119 printer driver settings 33 version 149 warranty 148 processor specifications 158 pulse dialing 64 Q quality, copy 39 quality, troubleshoot copy 125 print 119 scan..., 140 send scans for OCR 45 to answer 62 S save default settings 16 faxes in memory 56 scan cancel 45 edit images 44 error messages 128 from memory 57 resolution, fax 53 right arrow 13 rings to a program 43 troubleshoot 126 serial phone systems countries/regions with 73 setup...
