User Guide
Page 4
...United States and/or other countries. If the product does not operate normally, see Maintain and troubleshoot. 9. Accessibility The device provides a number of Microsoft Corporation in a protected location where no user...applications. The device doors, buttons, paper trays, and paper guides can be liable for HP products and services are color blind, colored buttons and tabs used in the documentation that convey... For more details about the accessibility of Adobe Systems Incorporated. If you are no one can step on the control panel have simple text or icon labels that comes with...
...United States and/or other countries. If the product does not operate normally, see Maintain and troubleshoot. 9. Accessibility The device provides a number of Microsoft Corporation in a protected location where no user...applications. The device doors, buttons, paper trays, and paper guides can be liable for HP products and services are color blind, colored buttons and tabs used in the documentation that convey... For more details about the accessibility of Adobe Systems Incorporated. If you are no one can step on the control panel have simple text or icon labels that comes with...
User Guide
Page 8
Use device management tools 70 Toolbox (Windows)...70 Open the Toolbox...71 Toolbox tabs ...71 HP Printer Utility (Mac OS 71 Open the HP Printer Utility 71 HP Printer Utility panels 72 Set up faxing for the device ...72 Set up faxing (parallel phone systems 73 Choose the correct...software for a direct connection 98 Share the device on a locally shared network 98 Uninstall and reinstall the software 99 8 Maintain and troubleshoot Work with print cartridges...103 Supported print cartridges 103 Handle the print cartridges 104 Replace the print cartridges 104 Align the print cartridges ...
Use device management tools 70 Toolbox (Windows)...70 Open the Toolbox...71 Toolbox tabs ...71 HP Printer Utility (Mac OS 71 Open the HP Printer Utility 71 HP Printer Utility panels 72 Set up faxing for the device ...72 Set up faxing (parallel phone systems 73 Choose the correct...software for a direct connection 98 Share the device on a locally shared network 98 Uninstall and reinstall the software 99 8 Maintain and troubleshoot Work with print cartridges...103 Supported print cartridges 103 Handle the print cartridges 104 Replace the print cartridges 104 Align the print cartridges ...
User Guide
Page 9
... line up properly 122 Lines or dots are missing from text or graphics 122 Solve paper-feed problems...123 Media is not supported for the printer or tray 123 Media is not picked up from the tray 123 Media is not coming out correctly 123 Pages are skewing...123 Multiple pages......127 Error messages appear...128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems...129 The fax test failed...130 Troubleshoot installation issues 141 Hardware installation suggestions 141 Software installation suggestions 142 Clear paper jams...142 Avoid paper jams...144 5
... line up properly 122 Lines or dots are missing from text or graphics 122 Solve paper-feed problems...123 Media is not supported for the printer or tray 123 Media is not picked up from the tray 123 Media is not coming out correctly 123 Pages are skewing...123 Multiple pages......127 Error messages appear...128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems...129 The fax test failed...130 Troubleshoot installation issues 141 Hardware installation suggestions 141 Software installation suggestions 142 Clear paper jams...142 Avoid paper jams...144 5
User Guide
Page 13
...troubleshooting tips. A printed version of print cartridges, order supplies online, and find support information from the following resources: Resource Setup poster Fax Getting Started Guide Readme file and release notes Toolbox (Microsoft® Windows®) HP Printer Utility (Mac OS) (Mac OS supported by HP Officejet J3600... only) Control panel Logs and reports HP Web sites Description Location Provides illustrated setup information. For more ...
...troubleshooting tips. A printed version of print cartridges, order supplies online, and find support information from the following resources: Resource Setup poster Fax Getting Started Guide Readme file and release notes Toolbox (Microsoft® Windows®) HP Printer Utility (Mac OS) (Mac OS supported by HP Officejet J3600... only) Control panel Logs and reports HP Web sites Description Location Provides illustrated setup information. For more ...
User Guide
Page 107
...8226; Solve fax problems • Troubleshoot installation issues • Clear paper jams • Avoid paper jams Work with print cartridges This section contains the following places: • On the label of print cartridges varies by HP Officejet J3600 only. In addition, the HP Officejet J3500 supports one black print cartridge only. The print... Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information.
...8226; Solve fax problems • Troubleshoot installation issues • Clear paper jams • Avoid paper jams Work with print cartridges This section contains the following places: • On the label of print cartridges varies by HP Officejet J3600 only. In addition, the HP Officejet J3500 supports one black print cartridge only. The print... Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information.
User Guide
Page 108
For more information see www.hp.com/go/inkusage. Handle the print cartridges Before you replace or clean a print cartridge, you should know the part names and how to handle the ..., with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by using the printer Toolbox (Windows) or the HP Printer Utility (Mac OS). 104 Maintain and troubleshoot You can cause temporary printing problems, or even permanent damage. In addition, some residual ink is left in the initialization...
For more information see www.hp.com/go/inkusage. Handle the print cartridges Before you replace or clean a print cartridge, you should know the part names and how to handle the ..., with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by using the printer Toolbox (Windows) or the HP Printer Utility (Mac OS). 104 Maintain and troubleshoot You can cause temporary printing problems, or even permanent damage. In addition, some residual ink is left in the initialization...
User Guide
Page 110
For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html 106 Maintain and troubleshoot If you recycle used print cartridges free of charge. Chapter 8 Figure 8-1 Remove print cartridge from the HP Officejet J3500 Figure 8-2 Remove print cartridge from the HP Officejet J3600 4. The HP Inkjet Supplies Recycling Program is available in many countries/ regions, and lets you are removing the print cartridge because it is low or out of its slot. 5. Pull the print cartridge toward you out of ink, recycle the print cartridge.
For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html 106 Maintain and troubleshoot If you recycle used print cartridges free of charge. Chapter 8 Figure 8-1 Remove print cartridge from the HP Officejet J3500 Figure 8-2 Remove print cartridge from the HP Officejet J3600 4. The HP Inkjet Supplies Recycling Program is available in many countries/ regions, and lets you are removing the print cartridge because it is low or out of its slot. 5. Pull the print cartridge toward you out of ink, recycle the print cartridge.
User Guide
Page 112
NOTE: The HP Officejet J3500 supports one black print cartridge only. 108 Maintain and troubleshoot You can also align the print cartridges at any time from the control panel or by using the software you do not need to align...-in the HP Officejet J3600 8. Close the print cartridge door. NOTE: If you remove and reinstall the same print cartridge, the device will not prompt you install or replace a print cartridge. Chapter 8 Figure 8-3 Insert a print cartridge in the HP Officejet J3500 Figure 8-4 Install a print cartridge in -One prompts you to align cartridges every time you to...
NOTE: The HP Officejet J3500 supports one black print cartridge only. 108 Maintain and troubleshoot You can also align the print cartridges at any time from the control panel or by using the software you do not need to align...-in the HP Officejet J3600 8. Close the print cartridge door. NOTE: If you remove and reinstall the same print cartridge, the device will not prompt you install or replace a print cartridge. Chapter 8 Figure 8-3 Insert a print cartridge in the HP Officejet J3500 Figure 8-4 Install a print cartridge in -One prompts you to align cartridges every time you to...
User Guide
Page 114
...troubleshoot The device prints a page that nothing is supported by HP Officejet J3600 only. In the Print Properties dialog box, click the Services tab, and then click Service this device. Clean the print cartridge contacts Clean the print cartridge contacts only if you get messages to Print Settings, and then click Printer... have cleaned or aligned the print cartridges. If you can also open the Printer Toolbox from the Print Properties dialog box. Chapter 8 NOTE: The HP Officejet J3500 supports one black print cartridge only. Press 6, then press 1. This selects Tools and ...
...troubleshoot The device prints a page that nothing is supported by HP Officejet J3600 only. In the Print Properties dialog box, click the Services tab, and then click Service this device. Clean the print cartridge contacts Clean the print cartridge contacts only if you get messages to Print Settings, and then click Printer... have cleaned or aligned the print cartridges. If you can also open the Printer Toolbox from the Print Properties dialog box. Chapter 8 NOTE: The HP Officejet J3500 supports one black print cartridge only. Press 6, then press 1. This selects Tools and ...
User Guide
Page 116
... device is used in clogs, ink failure, and bad electrical connections. 112 Maintain and troubleshoot Make sure you installed with the HP All-in-One. TIP: Coffee filters are lint-free and work well for the other print cartridge (HP Officejet J3600 only). 10. Clean the area around the ink nozzles only if you continue to...
... device is used in clogs, ink failure, and bad electrical connections. 112 Maintain and troubleshoot Make sure you installed with the HP All-in-One. TIP: Coffee filters are lint-free and work well for the other print cartridge (HP Officejet J3600 only). 10. Clean the area around the ink nozzles only if you continue to...
User Guide
Page 118
... automatic document feeder. 3. NOTE: Depending how long the device is a glass strip under the glass and damage the device. 114 Maintain and troubleshoot There is unplugged, the date and time might need to dust the exterior of the automatic document feeder. To clean the glass strip inside the...document feeder. Chapter 8 Clean the device To ensure that your copies and scans remain clear, you plug the power cord back in -One. Lift the cover of the HP All-in . 2. Do not place or spray liquid directly on the white strip located inside the automatic document feeder 1. CAUTION: Do...
... automatic document feeder. 3. NOTE: Depending how long the device is a glass strip under the glass and damage the device. 114 Maintain and troubleshoot There is unplugged, the date and time might need to dust the exterior of the automatic document feeder. To clean the glass strip inside the...document feeder. Chapter 8 Clean the device To ensure that your copies and scans remain clear, you plug the power cord back in -One. Lift the cover of the HP All-in . 2. Do not place or spray liquid directly on the white strip located inside the automatic document feeder 1. CAUTION: Do...
User Guide
Page 120
...the device. 5. Keep fluids away from the interior of the device does not require cleaning. Troubleshooting tips and resources Use the following tips and resources to spill alcohol on the device. For voltage... turn on the glass or exterior of the case. For Windows, set as the default in -One, as from the electrical socket. feed problems. • Power light is turned on and not ...cloth to the device. Plug in the power cord, and then turn off of the HP All-in the Printers folder. Close programs that you are firmly connected to wipe dust, smudges, and stains ...
...the device. 5. Keep fluids away from the interior of the device does not require cleaning. Troubleshooting tips and resources Use the following tips and resources to spill alcohol on the device. For voltage... turn on the glass or exterior of the case. For Windows, set as the default in -One, as from the electrical socket. feed problems. • Power light is turned on and not ...cloth to the device. Plug in the power cord, and then turn off of the HP All-in the Printers folder. Close programs that you are firmly connected to wipe dust, smudges, and stains ...
User Guide
Page 121
...not responding (nothing prints) There are not using a phone cord to the Help system for the operating system for the latest troubleshooting information, or product fixes and updates. Check the device setup For more information. Solve printing problems 117 Check the device software ..., the firewall is a security program that protects a computer from intrusion. If the problem persists, visit the HP Web site (www.hp.com/support) for more information, see Troubleshooting tips and resources. Re-enable the firewall. • Something on control-panel display A non-recoverable error has...
...not responding (nothing prints) There are not using a phone cord to the Help system for the operating system for the latest troubleshooting information, or product fixes and updates. Check the device setup For more information. Solve printing problems 117 Check the device software ..., the firewall is a security program that protects a computer from intrusion. If the problem persists, visit the HP Web site (www.hp.com/support) for more information, see Troubleshooting tips and resources. Re-enable the firewall. • Something on control-panel display A non-recoverable error has...
User Guide
Page 122
For more information on ink. More than one page is being picked For more information, see Solve paper-feed problems.... loaded in the trays. • Make sure the page settings in the printer driver match the page size of media loaded in the printer driver for the document do not exceed the printable area of the device. ...increase the print speed, select different print settings in the print driver. (HP Officejet J3600 only.) Check the device location and length of the 118 Maintain and troubleshoot Check the device software settings Print speed is slower when Best or Maximum...
For more information on ink. More than one page is being picked For more information, see Solve paper-feed problems.... loaded in the trays. • Make sure the page settings in the printer driver match the page size of media loaded in the printer driver for the document do not exceed the printable area of the device. ...increase the print speed, select different print settings in the print driver. (HP Officejet J3600 only.) Check the device location and length of the 118 Maintain and troubleshoot Check the device software settings Print speed is slower when Best or Maximum...
User Guide
Page 124
...is ready, resend the job. Check the paper quality The paper might not recognize the rest of your document, if available. 120 Maintain and troubleshoot For more information, see Manage the device and Supported print cartridges. Meaningless characters print If an interruption occurs to a job that is printing,... connections at both ends are connected with a USB cable, the problem may be too moist or too rough. Make sure the media meets HP specifications, and try printing a backup copy of the job. If prompted by USB cables) can print other documents from text or graphics Poor...
...is ready, resend the job. Check the paper quality The paper might not recognize the rest of your document, if available. 120 Maintain and troubleshoot For more information, see Manage the device and Supported print cartridges. Meaningless characters print If an interruption occurs to a job that is printing,... connections at both ends are connected with a USB cable, the problem may be too moist or too rough. Make sure the media meets HP specifications, and try printing a backup copy of the job. If prompted by USB cables) can print other documents from text or graphics Poor...
User Guide
Page 126
...to the device. Align the print cartridges Align the print cartridges. For more information, see Manage the device. 122 Maintain and troubleshoot For more information, see Manage the device and Supported print cartridges. Check the print cartridges Make sure the correct print cartridges are...cartridges Make sure print cartridges have not been tampered with. Chapter 8 Colors are printing (HP Officejet J3600 only) Check the print settings Make sure Print in Grayscale is not selected in the printer driver. For more information, see Change print settings. Lines or dots are missing from ...
...to the device. Align the print cartridges Align the print cartridges. For more information, see Manage the device. 122 Maintain and troubleshoot For more information, see Manage the device and Supported print cartridges. Check the print cartridges Make sure the correct print cartridges are...cartridges Make sure print cartridges have not been tampered with. Chapter 8 Colors are printing (HP Officejet J3600 only) Check the print settings Make sure Print in Grayscale is not selected in the printer driver. For more information, see Change print settings. Lines or dots are missing from ...
User Guide
Page 128
...accuracy of the copy. Solve copy problems If the following topics do not help, see Load an original in a different shade. 124 Maintain and troubleshoot See Select print media for more information, see Support and warranty for information about the status of the device • The device might not meet...-quality copies) might appear in the automatic document feeder (ADF). • Check the media The media might be busy with paper. • Use HP media for example, the media is too moist or too rough). Documents are copying from the ADF, make sure that the power cord is too...
...accuracy of the copy. Solve copy problems If the following topics do not help, see Load an original in a different shade. 124 Maintain and troubleshoot See Select print media for more information, see Support and warranty for information about the status of the device • The device might not meet...-quality copies) might appear in the automatic document feeder (ADF). • Check the media The media might be busy with paper. • Use HP media for example, the media is too moist or too rough). Documents are copying from the ADF, make sure that the power cord is too...
User Guide
Page 130
For more information, see Support and warranty for information about HP support. To obtain good results when scanning or copying, do not help, see Change the copy settings. Check the setting and change it to enhance ... and white. For more information, see Load originals. • Check the device The device might be slower. 126 Maintain and troubleshoot For more information see the onscreen software Help for troubleshooting information. Wait until the device reaches the READY state. However, the printing and scanning processes share memory, which delays processing a short...
For more information, see Support and warranty for information about HP support. To obtain good results when scanning or copying, do not help, see Change the copy settings. Check the setting and change it to enhance ... and white. For more information, see Load originals. • Check the device The device might be slower. 126 Maintain and troubleshoot For more information see the onscreen software Help for troubleshooting information. Wait until the device reaches the READY state. However, the printing and scanning processes share memory, which delays processing a short...
User Guide
Page 132
..., such as those in newspapers or magazines, are printed by opening Display on the original and not a result of the scanning process. 128 Maintain and troubleshoot Be sure to use more colors (or levels of gray). In the software, check the TWAIN source by selecting Select Scanner on the back of...
..., such as those in newspapers or magazines, are printed by opening Display on the original and not a result of the scanning process. 128 Maintain and troubleshoot Be sure to use more colors (or levels of gray). In the software, check the TWAIN source by selecting Select Scanner on the back of...
User Guide
Page 133
... correctly. For more information, see The fax test failed. Solve fax problems 129 The test will fail if the device is reduced The HP software settings might be set up the device for faxing. • Graphics look different from the original The graphics settings might not be...to how you have been loaded upside down. See the product software Help for the device. Solve fax problems This section contains fax setup troubleshooting information for more information, see Load originals. • Adjust the software settings according to check the status of the device. For more ...
... correctly. For more information, see The fax test failed. Solve fax problems 129 The test will fail if the device is reduced The HP software settings might be set up the device for faxing. • Graphics look different from the original The graphics settings might not be...to how you have been loaded upside down. See the product software Help for the device. Solve fax problems This section contains fax setup troubleshooting information for more information, see Load originals. • Adjust the software settings according to check the status of the device. For more ...