Technical Reference
Page 57
... PC Kit Replace PC Kit Intervention Required - 40038 Replace PC Kit To X X Replace PC Kit To Continue Continue Intervention Required - 40038 Replace Toner X X Replace Toner Cartridge Cartridge Intervention Required - 40038 Replace Toner To X X Replace Toner Cartridge Continue To Continue Intervention Required - 40038 84 All Photo Devs X X 84 All Photo Devs Exhausted Exhausted * This message contains a subset of...
... PC Kit Replace PC Kit Intervention Required - 40038 Replace PC Kit To X X Replace PC Kit To Continue Continue Intervention Required - 40038 Replace Toner X X Replace Toner Cartridge Cartridge Intervention Required - 40038 Replace Toner To X X Replace Toner Cartridge Continue To Continue Intervention Required - 40038 84 All Photo Devs X X 84 All Photo Devs Exhausted Exhausted * This message contains a subset of...
Technical Reference
Page 66
... Intervention Required - 40409 30.yy Black toner X X Toner Cartridge Missing cartridge missing Intervention Required - 40409 31.yy Defective X X Defective Cartridge black cartridge Intervention Required - 40409 31.41 Missing or X X Missing or Defective Cartridge defective black cartridge Intervention Required - 40410 30.yy Cyan toner X X Toner Cartridge Missing cartridge missing Intervention Required - 40410 31.yy Defective X X Defective Cartridge cyan cartridge Intervention Required - 40410 31.41 Missing...
... Intervention Required - 40409 30.yy Black toner X X Toner Cartridge Missing cartridge missing Intervention Required - 40409 31.yy Defective X X Defective Cartridge black cartridge Intervention Required - 40409 31.41 Missing or X X Missing or Defective Cartridge defective black cartridge Intervention Required - 40410 30.yy Cyan toner X X Toner Cartridge Missing cartridge missing Intervention Required - 40410 31.yy Defective X X Defective Cartridge cyan cartridge Intervention Required - 40410 31.41 Missing...
User Guide
Page 9
......232 Checking the status of supplies from the printer control panel 232 Checking the status of supplies from a network computer 232 Ordering supplies...233 Ordering toner cartridges...233 Ordering a photoconductor kit ...233 Ordering ADF replacement parts...234 Moving the printer to another location...234 Shipping the printer...235 Administrative support 236 Finding...
......232 Checking the status of supplies from the printer control panel 232 Checking the status of supplies from a network computer 232 Ordering supplies...233 Ordering toner cartridges...233 Ordering a photoconductor kit ...233 Ordering ADF replacement parts...234 Moving the printer to another location...234 Shipping the printer...235 Administrative support 236 Finding...
User Guide
Page 11
... disabled ...261 56 Standard parallel port disabled ...261 56 Standard USB port disabled...262 56 USB port disabled ...262 57 Configuration change toner cartridge...258 31 Replace defective cartridge ...258 32 Cartridge part number unsupported by device ...258 34 Short paper ...258 35 Insufficient memory to support Resource Save feature 259 37 Insufficient memory...
... disabled ...261 56 Standard parallel port disabled ...261 56 Standard USB port disabled...262 56 USB port disabled ...262 57 Configuration change toner cartridge...258 31 Replace defective cartridge ...258 32 Cartridge part number unsupported by device ...258 34 Short paper ...258 35 Insufficient memory to support Resource Save feature 259 37 Insufficient memory...
User Guide
Page 75
... can also: 1 Visit our Web site at www.lexmark.com/recycle. 2 From the Toner Cartridges section, select your printer or cartridge and use the contact information provided. You may not exist in . To return Lexmark cartridges for your printer's environmental impact 75 When you return a cartridge to return the cartridges are turned off. • If your area. One...
... can also: 1 Visit our Web site at www.lexmark.com/recycle. 2 From the Toner Cartridges section, select your printer or cartridge and use the contact information provided. You may not exist in . To return Lexmark cartridges for your printer's environmental impact 75 When you return a cartridge to return the cartridges are turned off. • If your area. One...
User Guide
Page 233
... quality may result from using supplies or replacement items not produced by printing a network setup page. Recommended toner cartridges and part numbers Part name Toner Cartridge High Yield Toner Cartridge Extra High Yield Toner Cartridge Lexmark Return Program Cartridge X463A11G X463H11G X463X11G Regular cartridge X463A21G X463H21G X463X21G Ordering a photoconductor kit Depending on letter- At this procedure multiple times until the print...
... quality may result from using supplies or replacement items not produced by printing a network setup page. Recommended toner cartridges and part numbers Part name Toner Cartridge High Yield Toner Cartridge Extra High Yield Toner Cartridge Lexmark Return Program Cartridge X463A11G X463H11G X463X11G Regular cartridge X463A21G X463H21G X463X21G Ordering a photoconductor kit Depending on letter- At this procedure multiple times until the print...
User Guide
Page 236
... IP address in the TCP/IP section. • For more advanced system support tasks, see paper tray settings, the level of toner in the toner cartridge, the percentage of life remaining in the address field of certain printer parts. Administrative support 236 Notes: • If you do ...not know the IP address of your Web browser. Using the Embedded Web Server If the printer is installed on the Lexmark Web site at www.lexmark...
... IP address in the TCP/IP section. • For more advanced system support tasks, see paper tray settings, the level of toner in the toner cartridge, the percentage of life remaining in the address field of certain printer parts. Administrative support 236 Notes: • If you do ...not know the IP address of your Web browser. Using the Embedded Web Server If the printer is installed on the Lexmark Web site at www.lexmark...
User Guide
Page 238
... On, then the printer prints a new copy of the page that jammed. Open doors and remove trays to open the front door. Inside are the toner cartridge and photoconductor kit. 2 Standard exit bin 3 Front door 4 Manual or multipurpose feeder door 5 Standard 250-sheet tray (Tray 1) 6 Optional 250- If Jam Recovery is available...
... On, then the printer prints a new copy of the page that jammed. Open doors and remove trays to open the front door. Inside are the toner cartridge and photoconductor kit. 2 Standard exit bin 3 Front door 4 Manual or multipurpose feeder door 5 Standard 250-sheet tray (Tray 1) 6 Optional 250- If Jam Recovery is available...
User Guide
Page 240
2 Remove the jam if you see it here. 3 If you do not see the jam, open the front door, and then remove the photoconductor kit and toner cartridge. 4 Lift the flap at the front of the printer, and then remove any jammed sheets. Clearing jams 240
2 Remove the jam if you see it here. 3 If you do not see the jam, open the front door, and then remove the photoconductor kit and toner cartridge. 4 Lift the flap at the front of the printer, and then remove any jammed sheets. Clearing jams 240
User Guide
Page 241
If the paper is exiting the printer, then pull the paper out, and then touch Continue. Clearing jams 241 5 If you do not see any jammed sheets, open the rear door. 6 Remove the jam. 7 Close the rear door. 8 Insert the photoconductor kit and toner cartridge. 9 Close the front door. 10 Touch Continue. 202 paper jam Touch Status/Supplies to identify the location of the jam.
If the paper is exiting the printer, then pull the paper out, and then touch Continue. Clearing jams 241 5 If you do not see any jammed sheets, open the rear door. 6 Remove the jam. 7 Close the rear door. 8 Insert the photoconductor kit and toner cartridge. 9 Close the front door. 10 Touch Continue. 202 paper jam Touch Status/Supplies to identify the location of the jam.
User Guide
Page 247
Clearing jams 247 If the sheet is visible, gently pull the jammed sheet out. 251 paper jam A sheet of the printer, and then remove any jams. 3 Reinsert the photoconductor kit and toner cartridge. 4 Close the front door. 5 Touch Continue. If it is not visible, complete the following steps: 1 Open the front door, and then remove the photoconductor kit and toner cartridge. 2 Lift the flap at the front of paper failed to feed from the multipurpose feeder.
Clearing jams 247 If the sheet is visible, gently pull the jammed sheet out. 251 paper jam A sheet of the printer, and then remove any jams. 3 Reinsert the photoconductor kit and toner cartridge. 4 Close the front door. 5 Touch Continue. If it is not visible, complete the following steps: 1 Open the front door, and then remove the photoconductor kit and toner cartridge. 2 Lift the flap at the front of paper failed to feed from the multipurpose feeder.
User Guide
Page 258
...has been installed. USB/USB The printer is the active communication link. 30 Invalid refill, change toner cartridge The printer has detected an invalid, refilled toner cartridge. Not all resources needed for the job are available. Remove the unsupported device, and then ...please remove Remove the unrecognized USB hub. Remove the toner cartridge, and then install a new one. 31 Replace defective cartridge Remove the defective toner cartridge, and then install a new one. 32 Cartridge part number unsupported by device Remove the toner cartridge, and then install a supported one. 34 Short...
...has been installed. USB/USB The printer is the active communication link. 30 Invalid refill, change toner cartridge The printer has detected an invalid, refilled toner cartridge. Not all resources needed for the job are available. Remove the unsupported device, and then ...please remove Remove the unrecognized USB hub. Remove the toner cartridge, and then install a new one. 31 Replace defective cartridge Remove the defective toner cartridge, and then install a new one. 32 Cartridge part number unsupported by device Remove the toner cartridge, and then install a supported one. 34 Short...
User Guide
Page 263
...disk may be defective and require replacing. 80 Routine maintenance needed The printer needs to clear the message and continue printing. Replace the toner cartridge, and then touch Continue to have routine maintenance done. Troubleshooting 263 Install a new photoconductor kit. 84 PC Kit life warning The... more of the following : • Replace the photoconductor kit. • Touch Continue to clear the message and continue printing. 88 Cartridge low The toner is low. 59 Incompatible tray Try one or more of the following: • Remove the specified tray. • Touch Continue to...
...disk may be defective and require replacing. 80 Routine maintenance needed The printer needs to clear the message and continue printing. Replace the toner cartridge, and then touch Continue to have routine maintenance done. Troubleshooting 263 Install a new photoconductor kit. 84 PC Kit life warning The... more of the following : • Replace the photoconductor kit. • Touch Continue to clear the message and continue printing. 88 Cartridge low The toner is low. 59 Incompatible tray Try one or more of the following: • Remove the specified tray. • Touch Continue to...
User Guide
Page 264
...the message. • Touch Cancel Job if a scan job is not canceled. Replace the toner cartridge, and then touch Continue to clear the message and continue printing. 88.yy Replace cartridge The toner cartridge is active when the attendance message appears. Try one or more of the following: • ...Touch Continue if no scan job is empty. 1 Replace the toner cartridge. 2 Touch Continue to clear the message. 200-282.yy paper jam 1 Clear the paper path. 2 Touch Continue to their destination: copy, fax...
...the message. • Touch Cancel Job if a scan job is not canceled. Replace the toner cartridge, and then touch Continue to clear the message and continue printing. 88.yy Replace cartridge The toner cartridge is active when the attendance message appears. Try one or more of the following: • ...Touch Continue if no scan job is empty. 1 Replace the toner cartridge. 2 Touch Continue to clear the message. 200-282.yy paper jam 1 Clear the paper path. 2 Touch Continue to their destination: copy, fax...
User Guide
Page 270
...satisfactory. THE COPY IS TOO LIGHT OR TOO DARK Adjust the copy darkness setting. Troubleshooting 270 THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the toner cartridge. If your printer has an ADF, be sure to a lighter setting. • Change the ...Clear any error messages. THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint-free cloth dampened with water. UNWANTED TONER IS IN THE BACKGROUND • Adjust the darkness to clean the ADF scanner glass as well. Poor copy quality These are possible solutions. ...
...satisfactory. THE COPY IS TOO LIGHT OR TOO DARK Adjust the copy darkness setting. Troubleshooting 270 THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the toner cartridge. If your printer has an ADF, be sure to a lighter setting. • Change the ...Clear any error messages. THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint-free cloth dampened with water. UNWANTED TONER IS IN THE BACKGROUND • Adjust the darkness to clean the ADF scanner glass as well. Poor copy quality These are possible solutions. ...
User Guide
Page 281
Try one or more of the following : PACKING MATERIAL MAY BE ON THE TONER CARTRIDGE Remove the toner cartridge and make sure the packing material is properly removed. Troubleshooting 281 For more of the following : CHECK THE PRINT QUALITY SETTINGS • Change the ... edges These are supported by the printer, the host computer, and the software program. Blank pages These are possible solutions. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new toner cartridge. If the problem continues, the printer may need to 600 dpi, 1200 Image Q, 1200 dpi, or 2400 Image Q. • ...
Try one or more of the following : PACKING MATERIAL MAY BE ON THE TONER CARTRIDGE Remove the toner cartridge and make sure the packing material is properly removed. Troubleshooting 281 For more of the following : CHECK THE PRINT QUALITY SETTINGS • Change the ... edges These are supported by the printer, the host computer, and the software program. Blank pages These are possible solutions. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new toner cartridge. If the problem continues, the printer may need to 600 dpi, 1200 Image Q, 1200 dpi, or 2400 Image Q. • ...
User Guide
Page 284
CHECK THE PAPER Make sure you use it. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the toner cartridge. THE FUSER MAY BE WORN OR DEFECTIVE Replace the fuser. Print irregularities These are using paper that meets the printer specifications. CHECK THE PAPER Avoid ...
CHECK THE PAPER Make sure you use it. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the toner cartridge. THE FUSER MAY BE WORN OR DEFECTIVE Replace the fuser. Print irregularities These are using paper that meets the printer specifications. CHECK THE PAPER Avoid ...
User Guide
Page 286
THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches..., change this setting from the Print dialog. Try one or more of the following: CHECK THE DARKNESS SETTINGS The Toner Darkness setting is too dark These are possible solutions. THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load...Macintosh users, specify the type from the Print dialog and pop-up menus. THE TONER IS LOW When 88 Cartridge Low appears, order a new toner cartridge. CHECK THE PAPER Avoid textured paper with rough finishes.
THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches..., change this setting from the Print dialog. Try one or more of the following: CHECK THE DARKNESS SETTINGS The Toner Darkness setting is too dark These are possible solutions. THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load...Macintosh users, specify the type from the Print dialog and pop-up menus. THE TONER IS LOW When 88 Cartridge Low appears, order a new toner cartridge. CHECK THE PAPER Avoid textured paper with rough finishes.
User Guide
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...dialog and pop-up menus. THE PAPER PATH MAY NOT BE CLEAR Check the paper path around the toner cartridge. CAUTION-HOT SURFACE: The inside of the following: THE TONER IS SMEARED Select another tray or feeder to feed paper for the job: • From the printer ..., select the paper source from the Paper menu. 2 Before sending the job to cool before touching. THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THE TONER CARTRIDGE IS DEFECTIVE Replace the toner cartridge. Try one or more of the printer might be hot. CHECK THE PAPER Avoid textured paper with rough finishes...
...dialog and pop-up menus. THE PAPER PATH MAY NOT BE CLEAR Check the paper path around the toner cartridge. CAUTION-HOT SURFACE: The inside of the following: THE TONER IS SMEARED Select another tray or feeder to feed paper for the job: • From the printer ..., select the paper source from the Paper menu. 2 Before sending the job to cool before touching. THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. THE TONER CARTRIDGE IS DEFECTIVE Replace the toner cartridge. Try one or more of the printer might be hot. CHECK THE PAPER Avoid textured paper with rough finishes...
User Guide
Page 288
Toner rubs off These are possible solutions. Try one or more of the following : CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches ... THE PAPER PATH Contact Customer Support. THERE IS TONER IN THE PAPER PATH Contact Customer Support. THE CHARGE ROLLS MAY BE DEFECTIVE Replace the charge rolls. Toner fog or background shading appears on the page These are possible solutions. Try one or more of the following : THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the...
Toner rubs off These are possible solutions. Try one or more of the following : CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches ... THE PAPER PATH Contact Customer Support. THERE IS TONER IN THE PAPER PATH Contact Customer Support. THE CHARGE ROLLS MAY BE DEFECTIVE Replace the charge rolls. Toner fog or background shading appears on the page These are possible solutions. Try one or more of the following : THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the...