Technical Reference
Page 57
... PC Kit Replace PC Kit Intervention Required - 40038 Replace PC Kit To X X Replace PC Kit To Continue Continue Intervention Required - 40038 Replace Toner X X Replace Toner Cartridge Cartridge Intervention Required - 40038 Replace Toner To X X Replace Toner Cartridge Continue To Continue Intervention Required - 40038 84 All Photo Devs X X 84 All Photo Devs Exhausted Exhausted * This message contains a subset of...
... PC Kit Replace PC Kit Intervention Required - 40038 Replace PC Kit To X X Replace PC Kit To Continue Continue Intervention Required - 40038 Replace Toner X X Replace Toner Cartridge Cartridge Intervention Required - 40038 Replace Toner To X X Replace Toner Cartridge Continue To Continue Intervention Required - 40038 84 All Photo Devs X X 84 All Photo Devs Exhausted Exhausted * This message contains a subset of...
Technical Reference
Page 66
... Intervention Required - 40409 30.yy Black toner X X Toner Cartridge Missing cartridge missing Intervention Required - 40409 31.yy Defective X X Defective Cartridge black cartridge Intervention Required - 40409 31.41 Missing or X X Missing or Defective Cartridge defective black cartridge Intervention Required - 40410 30.yy Cyan toner X X Toner Cartridge Missing cartridge missing Intervention Required - 40410 31.yy Defective X X Defective Cartridge cyan cartridge Intervention Required - 40410 31.41 Missing...
... Intervention Required - 40409 30.yy Black toner X X Toner Cartridge Missing cartridge missing Intervention Required - 40409 31.yy Defective X X Defective Cartridge black cartridge Intervention Required - 40409 31.41 Missing or X X Missing or Defective Cartridge defective black cartridge Intervention Required - 40410 30.yy Cyan toner X X Toner Cartridge Missing cartridge missing Intervention Required - 40410 31.yy Defective X X Defective Cartridge cyan cartridge Intervention Required - 40410 31.41 Missing...
User Guide
Page 9
......232 Checking the status of supplies from the printer control panel 232 Checking the status of supplies from a network computer 232 Ordering supplies...233 Ordering toner cartridges...233 Ordering a photoconductor kit ...233 Ordering ADF replacement parts...234 Moving the printer to another location...234 Shipping the printer...235 Administrative support 236 Finding...
......232 Checking the status of supplies from the printer control panel 232 Checking the status of supplies from a network computer 232 Ordering supplies...233 Ordering toner cartridges...233 Ordering a photoconductor kit ...233 Ordering ADF replacement parts...234 Moving the printer to another location...234 Shipping the printer...235 Administrative support 236 Finding...
User Guide
Page 11
... Unsupported disk ...258 Unsupported USB device, please remove ...258 Unsupported USB hub, please remove...258 USB/USB ...258 30 Invalid refill, change toner cartridge...258 31 Replace defective cartridge ...258 32 Cartridge part number unsupported by device ...258 34 Short paper ...258 35 Insufficient memory to support Resource Save feature 259 37 Insufficient memory...
... Unsupported disk ...258 Unsupported USB device, please remove ...258 Unsupported USB hub, please remove...258 USB/USB ...258 30 Invalid refill, change toner cartridge...258 31 Replace defective cartridge ...258 32 Cartridge part number unsupported by device ...258 34 Short paper ...258 35 Insufficient memory to support Resource Save feature 259 37 Insufficient memory...
User Guide
Page 75
... may not exist in . Minimizing your area. Facilities may notice a short delay before the first page is printed. • Fans run at www.lexmark.com/recycle. 2 From the Toner Cartridges section, select your printer has faxing capability, fax sounds are reduced or disabled, including those made by making it both easy and free...
... may not exist in . Minimizing your area. Facilities may notice a short delay before the first page is printed. • Fans run at www.lexmark.com/recycle. 2 From the Toner Cartridges section, select your printer has faxing capability, fax sounds are reduced or disabled, including those made by making it both easy and free...
User Guide
Page 233
... print becomes faded: 1 Remove the toner cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to let you purchased the printer. or A4-size plain paper. Recommended toner cartridges and part numbers Part name Toner Cartridge High Yield Toner Cartridge Extra High Yield Toner Cartridge Lexmark Return Program Cartridge X463A11G X463H11G X463X11G Regular cartridge X463A21G X463H21G X463X21G Ordering a photoconductor...
... print becomes faded: 1 Remove the toner cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to let you purchased the printer. or A4-size plain paper. Recommended toner cartridges and part numbers Part name Toner Cartridge High Yield Toner Cartridge Extra High Yield Toner Cartridge Lexmark Return Program Cartridge X463A11G X463H11G X463X11G Regular cartridge X463A21G X463H21G X463X21G Ordering a photoconductor...
User Guide
Page 236
... an e-mail when the supplies are getting low or when the paper needs to see paper tray settings, the level of toner in the toner cartridge, the percentage of life remaining in the TCP/IP section. • For more advanced system support tasks, see the Networking... Guide on the Software and Documentation CD and the Embedded Web Server Administrator's Guide on a network, then the Embedded Web Server is installed on the Lexmark Web site at www.lexmark...
... an e-mail when the supplies are getting low or when the paper needs to see paper tray settings, the level of toner in the toner cartridge, the percentage of life remaining in the TCP/IP section. • For more advanced system support tasks, see the Networking... Guide on the Software and Documentation CD and the Embedded Web Server Administrator's Guide on a network, then the Embedded Web Server is installed on the Lexmark Web site at www.lexmark...
User Guide
Page 238
... path. To clear a jam message and resume printing, clear the entire paper path, and then touch Continue. If Jam Recovery is available. Inside are the toner cartridge and photoconductor kit. 2 Standard exit bin 3 Front door 4 Manual or multipurpose feeder door 5 Standard 250-sheet tray (Tray 1) 6 Optional 250- or 550-sheet tray (Tray...
... path. To clear a jam message and resume printing, clear the entire paper path, and then touch Continue. If Jam Recovery is available. Inside are the toner cartridge and photoconductor kit. 2 Standard exit bin 3 Front door 4 Manual or multipurpose feeder door 5 Standard 250-sheet tray (Tray 1) 6 Optional 250- or 550-sheet tray (Tray...
User Guide
Page 240
2 Remove the jam if you see it here. 3 If you do not see the jam, open the front door, and then remove the photoconductor kit and toner cartridge. 4 Lift the flap at the front of the printer, and then remove any jammed sheets. Clearing jams 240
2 Remove the jam if you see it here. 3 If you do not see the jam, open the front door, and then remove the photoconductor kit and toner cartridge. 4 Lift the flap at the front of the printer, and then remove any jammed sheets. Clearing jams 240
User Guide
Page 241
5 If you do not see any jammed sheets, open the rear door. 6 Remove the jam. 7 Close the rear door. 8 Insert the photoconductor kit and toner cartridge. 9 Close the front door. 10 Touch Continue. 202 paper jam Touch Status/Supplies to identify the location of the jam. Clearing jams 241 If the paper is exiting the printer, then pull the paper out, and then touch Continue.
5 If you do not see any jammed sheets, open the rear door. 6 Remove the jam. 7 Close the rear door. 8 Insert the photoconductor kit and toner cartridge. 9 Close the front door. 10 Touch Continue. 202 paper jam Touch Status/Supplies to identify the location of the jam. Clearing jams 241 If the paper is exiting the printer, then pull the paper out, and then touch Continue.
User Guide
Page 247
251 paper jam A sheet of the printer, and then remove any jams. 3 Reinsert the photoconductor kit and toner cartridge. 4 Close the front door. 5 Touch Continue. If it is not visible, complete the following steps: 1 Open the front door, and then remove the photoconductor kit and toner cartridge. 2 Lift the flap at the front of paper failed to feed from the multipurpose feeder. Clearing jams 247 If the sheet is visible, gently pull the jammed sheet out.
251 paper jam A sheet of the printer, and then remove any jams. 3 Reinsert the photoconductor kit and toner cartridge. 4 Close the front door. 5 Touch Continue. If it is not visible, complete the following steps: 1 Open the front door, and then remove the photoconductor kit and toner cartridge. 2 Lift the flap at the front of paper failed to feed from the multipurpose feeder. Clearing jams 247 If the sheet is visible, gently pull the jammed sheet out.
User Guide
Page 258
..., please remove Remove the unrecognized USB device. Remove the toner cartridge, and then install a new one. 31 Replace defective cartridge Remove the defective toner cartridge, and then install a new one. 32 Cartridge part number unsupported by device Remove the toner cartridge, and then install a supported one. 34 Short paper ... media in the tray. The USB port is the active communication link. 30 Invalid refill, change toner cartridge The printer has detected an invalid, refilled toner cartridge. Wait for the job are available. They stay on the hard disk and are not restored. System...
..., please remove Remove the unrecognized USB device. Remove the toner cartridge, and then install a new one. 31 Replace defective cartridge Remove the defective toner cartridge, and then install a new one. 32 Cartridge part number unsupported by device Remove the toner cartridge, and then install a supported one. 34 Short paper ... media in the tray. The USB port is the active communication link. 30 Invalid refill, change toner cartridge The printer has detected an invalid, refilled toner cartridge. Wait for the job are available. They stay on the hard disk and are not restored. System...
User Guide
Page 263
... one or more of the following : • Replace the photoconductor kit. • Touch Continue to clear the message and continue printing. 88 Cartridge low The toner is low. Replace the toner cartridge, and then touch Continue to replace the pick rollers, the charge roll, the transfer roller, and the fuser. 84 Replace PC Kit...
... one or more of the following : • Replace the photoconductor kit. • Touch Continue to clear the message and continue printing. 88 Cartridge low The toner is low. Replace the toner cartridge, and then touch Continue to replace the pick rollers, the charge roll, the transfer roller, and the fuser. 84 Replace PC Kit...
User Guide
Page 264
... immediately after the last successfully scanned page. • Touch Scan from Automatic Document Feeder if the page jam recovery is empty. 1 Replace the toner cartridge. 2 Touch Continue to clear the message. 200-282.yy paper jam 1 Clear the paper path. 2 Touch Continue to restart the job. ...Cover Open Close the scanner cover. Troubleshooting 264 88.yy Cartridge nearly low The toner is processing when the attendance message appears. This clears the message. • Touch Cancel Job if a scan job is low. Replace the toner cartridge, and then touch Continue to clear the message and ...
... immediately after the last successfully scanned page. • Touch Scan from Automatic Document Feeder if the page jam recovery is empty. 1 Replace the toner cartridge. 2 Touch Continue to clear the message. 200-282.yy paper jam 1 Clear the paper path. 2 Touch Continue to restart the job. ...Cover Open Close the scanner cover. Troubleshooting 264 88.yy Cartridge nearly low The toner is processing when the attendance message appears. This clears the message. • Touch Cancel Job if a scan job is low. Replace the toner cartridge, and then touch Continue to clear the message and ...
User Guide
Page 270
... glass as well. Try one or more information, see: "Cleaning the scanner glass" on page 228. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the toner cartridge. THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint-free cloth dampened with water...
... glass as well. Try one or more information, see: "Cleaning the scanner glass" on page 228. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the toner cartridge. THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint-free cloth dampened with water...
User Guide
Page 281
...jagged or uneven edges These are possible solutions. Troubleshooting 281 For more of the following : PACKING MATERIAL MAY BE ON THE TONER CARTRIDGE Remove the toner cartridge and make sure the packing material is properly removed. If the problem continues, the printer may need to 600 dpi, ...Quality menu to be serviced. Try one or more information, contact Customer Support. Blank pages These are possible solutions. Reinstall the toner cartridge. MAKE SURE DOWNLOADED FONTS ARE SUPPORTED If you are using downloaded fonts, then verify that the fonts are supported by the printer...
...jagged or uneven edges These are possible solutions. Troubleshooting 281 For more of the following : PACKING MATERIAL MAY BE ON THE TONER CARTRIDGE Remove the toner cartridge and make sure the packing material is properly removed. If the problem continues, the printer may need to 600 dpi, ...Quality menu to be serviced. Try one or more information, contact Customer Support. Blank pages These are possible solutions. Reinstall the toner cartridge. MAKE SURE DOWNLOADED FONTS ARE SUPPORTED If you are using downloaded fonts, then verify that the fonts are supported by the printer...
User Guide
Page 284
... the paper type setting matches the paper loaded in its original wrapper until you are possible solutions. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the toner cartridge. CHECK THE PAPER Make sure you use it. Try one or more of the following : CHECK THE...
... the paper type setting matches the paper loaded in its original wrapper until you are possible solutions. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the toner cartridge. CHECK THE PAPER Make sure you use it. Try one or more of the following : CHECK THE...
User Guide
Page 286
...8226; Load paper from a fresh package. • Store paper in its original wrapper until you use it . THE TONER IS LOW When 88 Cartridge Low appears, order a new toner cartridge. Print is too dark. • From the printer control panel, change this setting from the Quality menu. • ... from Print Properties. • For Macintosh users, change this setting from the Print dialog and pop-up menus. THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Troubleshooting 286 CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1...
...8226; Load paper from a fresh package. • Store paper in its original wrapper until you use it . THE TONER IS LOW When 88 Cartridge Low appears, order a new toner cartridge. Print is too dark. • From the printer control panel, change this setting from the Quality menu. • ... from Print Properties. • For Macintosh users, change this setting from the Print dialog and pop-up menus. THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Troubleshooting 286 CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1...
User Guide
Page 287
... Select another tray or feeder to cool before touching. THE PAPER PATH MAY NOT BE CLEAR Check the paper path around the toner cartridge. To reduce the risk of the printer might be hot. Clear any paper you see. CAUTION-HOT SURFACE: The inside of...select the paper source from Print Properties. • For Macintosh users, select the paper source from the Print dialog. THE TONER CARTRIDGE IS DEFECTIVE Replace the toner cartridge. Streaked vertical lines ABCDE ABCDE ABCDE These are possible solutions. Troubleshooting 287 CHECK THE PAPER Avoid textured paper with rough finishes....
... Select another tray or feeder to cool before touching. THE PAPER PATH MAY NOT BE CLEAR Check the paper path around the toner cartridge. To reduce the risk of the printer might be hot. Clear any paper you see. CAUTION-HOT SURFACE: The inside of...select the paper source from Print Properties. • For Macintosh users, select the paper source from the Print dialog. THE TONER CARTRIDGE IS DEFECTIVE Replace the toner cartridge. Streaked vertical lines ABCDE ABCDE ABCDE These are possible solutions. Troubleshooting 287 CHECK THE PAPER Avoid textured paper with rough finishes....
User Guide
Page 288
THERE IS TONER IN THE PAPER PATH Contact Customer Support. THE CHARGE ROLLS MAY BE DEFECTIVE Replace the charge rolls. CHECK THE PAPER TEXTURE SETTING From the printer ... THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray. Try one or more of the following : THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Toner rubs off These are possible solutions. Toner fog or background shading appears on the page These are possible solutions. THERE IS...
THERE IS TONER IN THE PAPER PATH Contact Customer Support. THE CHARGE ROLLS MAY BE DEFECTIVE Replace the charge rolls. CHECK THE PAPER TEXTURE SETTING From the printer ... THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray. Try one or more of the following : THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Toner rubs off These are possible solutions. Toner fog or background shading appears on the page These are possible solutions. THERE IS...