User Guide
Page 10
... connected to modem, fax is set up . 240-249 paper jams ...245 250 paper jam ...246 251 paper jam ...247 290-294 paper jams ...248 Troubleshooting 252 Solving basic printer problems...252 Printer control panel display is blank or displays only diamonds 252 Indicator light blinks red...252 Check the display...
... connected to modem, fax is set up . 240-249 paper jams ...245 250 paper jam ...246 251 paper jam ...247 290-294 paper jams ...248 Troubleshooting 252 Solving basic printer problems...252 Printer control panel display is blank or displays only diamonds 252 Indicator light blinks red...252 Check the display...
User Guide
Page 17
...documentation came with the printer software. • The printer software is available on our Web site. To get back on the Lexmark Web site at www.lexmark.com/publications/. If you are you get the most out of our knowledgeable support representatives will meet your operating system. After all...the latest updates on the Software and Documentation CD. We've worked hard to make sure you for and maintaining the printer • Troubleshooting and solving problems Help using your new printer right away, use the setup materials that came with our printers, and we want to ...
...documentation came with the printer software. • The printer software is available on our Web site. To get back on the Lexmark Web site at www.lexmark.com/publications/. If you are you get the most out of our knowledgeable support representatives will meet your operating system. After all...the latest updates on the Software and Documentation CD. We've worked hard to make sure you for and maintaining the printer • Troubleshooting and solving problems Help using your new printer right away, use the setup materials that came with our printers, and we want to ...
User Guide
Page 252
... is not plugged into any error messages. Understanding printer messages Answering The printer is blank or displays only diamonds The printer self test failed. Troubleshooting 252 Wait for about 10 seconds, and then turn the printer on . If Ready does not appear, then turn the printer off ,... wait about 10 seconds, and then turn the printer off by any switch or breaker. • The printer is turned on page 123. Troubleshooting Solving basic printer problems If there are correct. Once you have checked each of these possibilities, turn the printer back on . This often fixes...
... is not plugged into any error messages. Understanding printer messages Answering The printer is blank or displays only diamonds The printer self test failed. Troubleshooting 252 Wait for about 10 seconds, and then turn the printer on . If Ready does not appear, then turn the printer off ,... wait about 10 seconds, and then turn the printer off by any switch or breaker. • The printer is turned on page 123. Troubleshooting Solving basic printer problems If there are correct. Once you have checked each of these possibilities, turn the printer back on . This often fixes...
User Guide
Page 253
... to a properly grounded outlet. 6 Restart the printer. Insert the cartridge, and then close all doors and covers. Try one or more of the print job. Troubleshooting 253 You can change the current paper source for the print job. • Touch Continue to continue the job if the correct size and type...
... to a properly grounded outlet. 6 Restart the printer. Insert the cartridge, and then close all doors and covers. Try one or more of the print job. Troubleshooting 253 You can change the current paper source for the print job. • Touch Continue to continue the job if the correct size and type...
User Guide
Page 254
... cannot be corrupted. The printer is the baud rate per second. Fax Station Name not set up The Fax Station Name has not been entered. Troubleshooting 254 Connect bps The fax is configured properly. Wait for the message to clear the message. • Complete the Fax Server setup. Touch Reformat disk...
... cannot be corrupted. The printer is the baud rate per second. Fax Station Name not set up The Fax Station Name has not been entered. Troubleshooting 254 Connect bps The fax is configured properly. Wait for the message to clear the message. • Complete the Fax Server setup. Touch Reformat disk...
User Guide
Page 255
.... Try one or more of the following : • Load the specified paper in the tray. • Touch Continue to clear the message and continue printing. Troubleshooting 255 Try one or more of the following : • Touch Continue to a properly grounded outlet. 5 Restart the printer. • Cancel the current job. Sending and...
.... Try one or more of the following : • Load the specified paper in the tray. • Touch Continue to clear the message and continue printing. Troubleshooting 255 Try one or more of the following : • Touch Continue to a properly grounded outlet. 5 Restart the printer. • Cancel the current job. Sending and...
User Guide
Page 256
... standard output bin Remove the stack of a fax job completed, but no connection is using the standard network port built into the printer system board. Troubleshooting 256 Queued for the message to an external print server. No dial tone The printer does not have a dial tone. Load Tray 1 with the correct...
... standard output bin Remove the stack of a fax job completed, but no connection is using the standard network port built into the printer system board. Troubleshooting 256 Queued for the message to an external print server. No dial tone The printer does not have a dial tone. Load Tray 1 with the correct...
User Guide
Page 257
.... If the message appears again, contact your system support person. Scanner ADF Cover Open The ADF cover is not configured properly. SMTP server not set . Troubleshooting 257 Touch Continue to clear the message. An error occurred on the printer hard disk. • Touch Do not restore if you do not want...
.... If the message appears again, contact your system support person. Scanner ADF Cover Open The ADF cover is not configured properly. SMTP server not set . Troubleshooting 257 Touch Continue to clear the message. An error occurred on the printer hard disk. • Touch Do not restore if you do not want...
User Guide
Page 258
... job. USB/USB The printer is the active communication link. 30 Invalid refill, change toner cartridge The printer has detected an invalid, refilled toner cartridge. Troubleshooting 258 Deleting held jobs are not restored. Wait for the message to clear. Note: Some held jobs are deleted to clear. Some held job(s). They...
... job. USB/USB The printer is the active communication link. 30 Invalid refill, change toner cartridge The printer has detected an invalid, refilled toner cartridge. Troubleshooting 258 Deleting held jobs are not restored. Wait for the message to clear. Note: Some held jobs are deleted to clear. Some held job(s). They...
User Guide
Page 259
Troubleshooting 259 When Ready appears, enable Resource Save. • Install additional memory. 37 Insufficient memory to collate job Try one or more of the following: • ...
Troubleshooting 259 When Ready appears, enable Resource Save. • Install additional memory. 37 Insufficient memory to collate job Try one or more of the following: • ...
User Guide
Page 260
... a similar font and reformat the affected text. • Cancel the current print job. 51 Defective flash detected Try one or more of the serial option. Troubleshooting 260 Try one or more of the following: • Touch Continue to continue printing. • Turn the printer off and then back on to reset...
... a similar font and reformat the affected text. • Cancel the current print job. 51 Defective flash detected Try one or more of the serial option. Troubleshooting 260 Try one or more of the following: • Touch Continue to continue printing. • Turn the printer off and then back on to reset...
User Guide
Page 261
.... The printer discards any data received through the parallel port. • Make sure the Parallel Buffer menu item is the number of the serial port. Troubleshooting 261 Try one or more of the following: 1 Turn the printer power off and then back on to reset the printer. • Upgrade (flash) the...
.... The printer discards any data received through the parallel port. • Make sure the Parallel Buffer menu item is the number of the serial port. Troubleshooting 261 Try one or more of the following: 1 Turn the printer power off and then back on to reset the printer. • Upgrade (flash) the...
User Guide
Page 262
... change, held jobs were not restored Since the time the jobs were stored on the printer hard disk something has changed in a different printer model. Troubleshooting 262 Touch Continue to clear the message. 58 Too many trays attached 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Remove...
... change, held jobs were not restored Since the time the jobs were stored on the printer hard disk something has changed in a different printer model. Troubleshooting 262 Touch Continue to clear the message. 58 Too many trays attached 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Remove...
User Guide
Page 263
... of the following : • Replace the photoconductor kit. • Touch Continue to clear the message and continue printing. 88 Cartridge low The toner is low. Troubleshooting 263 59 Incompatible tray Try one or more of the following: • Remove the specified tray. • Touch Continue to clear the message and continue...
... of the following : • Replace the photoconductor kit. • Touch Continue to clear the message and continue printing. 88 Cartridge low The toner is low. Troubleshooting 263 59 Incompatible tray Try one or more of the following: • Remove the specified tray. • Touch Continue to clear the message and continue...
User Guide
Page 264
..., but there is active. A new scan job containing the same parameters as the previous job starts. 293.02 Flatbed Cover Open Close the scanner cover. Troubleshooting 264 Try one or more of the following: • Touch Continue if no paper in the ADF. This cancels the job and clears the message...
..., but there is active. A new scan job containing the same parameters as the previous job starts. 293.02 Flatbed Cover Open Close the scanner cover. Troubleshooting 264 Try one or more of the following: • Touch Continue if no paper in the ADF. This cancels the job and clears the message...
User Guide
Page 265
Troubleshooting 265 To clear this , download the correct download emulator version from the Lexmark Web site at www.lexmark.com. Note: The message clears when the pages are removed from the wall outlet. 3 Check all cable connections. 4 Connect the power cord to a properly grounded ...
Troubleshooting 265 To clear this , download the correct download emulator version from the Lexmark Web site at www.lexmark.com. Note: The message clears when the pages are removed from the wall outlet. 3 Check all cable connections. 4 Connect the power cord to a properly grounded ...
User Guide
Page 266
... to print in the tray. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that the status shows Connected. ...Copies of the printer software are running a supported operating system and using a USB port, make sure the network is functioning correctly. Contact your system support person to make sure you want to print. Troubleshooting...
... to print in the tray. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED • Verify that the status shows Connected. ...Copies of the printer software are running a supported operating system and using a USB port, make sure the network is functioning correctly. Contact your system support person to make sure you want to print. Troubleshooting...
User Guide
Page 267
...the number and complexity of images, and the number of pages in the job. Try one or more information, visit the Lexmark Web site at www.lexmark.com. Confidential and other held jobs and deleting some of them. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable ...connections to the printer and print server to the home screen. Try one or more information, see the setup documentation that came with the printer. Troubleshooting...
...the number and complexity of images, and the number of pages in the job. Try one or more information, visit the Lexmark Web site at www.lexmark.com. Confidential and other held jobs and deleting some of them. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable ...connections to the printer and print server to the home screen. Try one or more information, see the setup documentation that came with the printer. Troubleshooting...
User Guide
Page 268
... not collate These are possible solutions. Try one or more of paper in each tray to be linked. • Move the paper guides to On. Troubleshooting 268 CHANGE ENVIRONMENTAL SETTINGS When using Eco-Mode or Quiet Mode settings, you want to print, specify the correct type setting: • For Windows users...
... not collate These are possible solutions. Try one or more of paper in each tray to be linked. • Move the paper guides to On. Troubleshooting 268 CHANGE ENVIRONMENTAL SETTINGS When using Eco-Mode or Quiet Mode settings, you want to print, specify the correct type setting: • For Windows users...
User Guide
Page 269
... memory or an optional hard disk. Solving copy problems Copier does not respond These are no obstructions: 1 Lift the scanner unit. 2 Remove any error messages. Troubleshooting 269 Unexpected page breaks occur INCREASE THE PRINT TIMEOUT VALUE 1 Make sure the printer is on and Ready appears. 2 On the home screen, touch . 3 Touch...
... memory or an optional hard disk. Solving copy problems Copier does not respond These are no obstructions: 1 Lift the scanner unit. 2 Remove any error messages. Troubleshooting 269 Unexpected page breaks occur INCREASE THE PRINT TIMEOUT VALUE 1 Make sure the printer is on and Ready appears. 2 On the home screen, touch . 3 Touch...