User's Guide
Page 7
...Solving printer power problems ...126 Removing and reinstalling the software ...126 Enabling the USB port in Windows ...127 Wireless troubleshooting...128 Wireless troubleshooting checklist ...128 Printing a network setup page ...129 Wireless configuration does not continue after the USB cable is attached ... wireless print server to factory default settings 144 Fax troubleshooting...144 Cannot send or receive a fax...144 Can send but not receive faxes...146 Can receive but not send faxes...147 Printer receives a blank fax...148 Received fax has poor print quality...148 Caller ID information ...
...Solving printer power problems ...126 Removing and reinstalling the software ...126 Enabling the USB port in Windows ...127 Wireless troubleshooting...128 Wireless troubleshooting checklist ...128 Printing a network setup page ...129 Wireless configuration does not continue after the USB cable is attached ... wireless print server to factory default settings 144 Fax troubleshooting...144 Cannot send or receive a fax...144 Can send but not receive faxes...146 Can receive but not send faxes...147 Printer receives a blank fax...148 Received fax has poor print quality...148 Caller ID information ...
User's Guide
Page 38
.... This plug is a plug installed in your telecommunications equipment directly to send and receive faxes. If problems occur, see "Setup troubleshooting" on the back of the printer. Setting up the printer 38 Choosing a fax connection You can be successfully attached to the wall jack. If you remove it to ...such as telephones or answering machines) may not work. Other devices (such as described in the area shown while actively sending or receiving a fax. Warning-Potential Damage: Do not touch cables or the printer in the setup steps. Note: Do not remove the plug. Note: The...
.... This plug is a plug installed in your telecommunications equipment directly to send and receive faxes. If problems occur, see "Setup troubleshooting" on the back of the printer. Setting up the printer 38 Choosing a fax connection You can be successfully attached to the wall jack. If you remove it to ...such as telephones or answering machines) may not work. Other devices (such as described in the area shown while actively sending or receiving a fax. Warning-Potential Damage: Do not touch cables or the printer in the setup steps. Note: Do not remove the plug. Note: The...
User's Guide
Page 50
... operating system version you are using USB connection) 1 From the Finder desktop, double-click the printer folder. 2 Double-click Lexmark Wireless Setup Assistant. 3 Follow the on-screen instructions for wireless 1 Attach one type of the printer. Remove the wireless queue...Preferences. b Click Print & Fax under the Hardware section. e Click Add. 3 A second print queue will be created. c Click +. Switching between USB and wireless connections (Macintosh only) You can change the way you access your printer depending on troubleshooting specific connection types if you ...
... operating system version you are using USB connection) 1 From the Finder desktop, double-click the printer folder. 2 Double-click Lexmark Wireless Setup Assistant. 3 Follow the on-screen instructions for wireless 1 Attach one type of the printer. Remove the wireless queue...Preferences. b Click Print & Fax under the Hardware section. e Click Add. 3 A second print queue will be created. c Click +. Switching between USB and wireless connections (Macintosh only) You can change the way you access your printer depending on troubleshooting specific connection types if you ...
User's Guide
Page 124
..., then you must select the printer for each file that you want to print. In Windows XP a Click Start. c Under Hardware and Sound, click Printer. Troubleshooting 124 CHECK CARTRIDGES 1 Remove the print cartridges. 2 Make sure the sticker and tape have been removed. 1 2 1 2 3 Reinsert the cartridges. b Click Control Panel. In Windows 2000...
..., then you must select the printer for each file that you want to print. In Windows XP a Click Start. c Under Hardware and Sound, click Printer. Troubleshooting 124 CHECK CARTRIDGES 1 Remove the print cartridges. 2 Make sure the sticker and tape have been removed. 1 2 1 2 3 Reinsert the cartridges. b Click Control Panel. In Windows 2000...
User's Guide
Page 125
...Resume. • If you want to print. Using Macintosh For Mac OS X version 10.5 1 From the Finder desktop, click Œ System Preferences Œ Print & Fax. 2 From the Default Printer pop-up menu. 3 Click Open Print Queue. For Mac OS X version 10.4 and earlier 1 From the Finder desktop, click Go &#...140; Utilities Œ Print Center or Printer Setup Utility. Troubleshooting 125 If you must select the printer for each file that the print job is on hold . If the printer is not the default printer...
...Resume. • If you want to print. Using Macintosh For Mac OS X version 10.5 1 From the Finder desktop, click Œ System Preferences Œ Print & Fax. 2 From the Default Printer pop-up menu. 3 Click Open Print Queue. For Mac OS X version 10.4 and earlier 1 From the Finder desktop, click Go &#...140; Utilities Œ Print Center or Printer Setup Utility. Troubleshooting 125 If you must select the printer for each file that the print job is on hold . If the printer is not the default printer...
User's Guide
Page 135
...Settings ΠPrinters. 2 Right-click the new printer. From the menu, select Use Printer Online. 3 Close the Printers or Printers and Faxes window and try one of the following: In Windows Vista a Click . c Under Hardware and Sound, click Printer. Wi-Fi indicator light ... a Click Start. In Windows XP a Click Start. b Click Control Panel. c Under Hardware and Sound, click Printer. Troubleshooting 135 b Click Control Panel. b Click Printers and Faxes. SELECT THE WIRELESS PRINTER You may need to select the wireless printer from your computer to use the printer wirelessly. 1 Do...
...Settings ΠPrinters. 2 Right-click the new printer. From the menu, select Use Printer Online. 3 Close the Printers or Printers and Faxes window and try one of the following: In Windows Vista a Click . c Under Hardware and Sound, click Printer. Wi-Fi indicator light ... a Click Start. In Windows XP a Click Start. b Click Control Panel. c Under Hardware and Sound, click Printer. Troubleshooting 135 b Click Control Panel. b Click Printers and Faxes. SELECT THE WIRELESS PRINTER You may need to select the wireless printer from your computer to use the printer wirelessly. 1 Do...
User's Guide
Page 136
... Description column of the following: In Windows Vista a Click . In Windows XP a Click Start. b Click Control Panel. b Click Printers and Faxes. b Click Settings ΠPrinters. 2 Right-click the printer named Lexmark XXXX Series (Network), where XXXX is a USB port, scroll through the list and select the port with Printer Port in the... Windows 2000 a Click Start. b Click Settings ΠPrinters. 2 Right-click the printer, and then select Properties from the menu. 4 Close the Printers or Printers and Faxes window and try to print again. Troubleshooting 136
... Description column of the following: In Windows Vista a Click . In Windows XP a Click Start. b Click Control Panel. b Click Printers and Faxes. b Click Settings ΠPrinters. 2 Right-click the printer named Lexmark XXXX Series (Network), where XXXX is a USB port, scroll through the list and select the port with Printer Port in the... Windows 2000 a Click Start. b Click Settings ΠPrinters. 2 Right-click the printer, and then select Properties from the menu. 4 Close the Printers or Printers and Faxes window and try to print again. Troubleshooting 136
User's Guide
Page 144
... at the same time. If you would like to have been using. Resetting the internal wireless print server to security or technical concerns. Fax troubleshooting Cannot send or receive a fax These are secure, if applicable: • Power supply • Telephone • Handset • Answering machine CHECK THE TELEPHONE WALL JACK 1 Plug a telephone into...
... at the same time. If you would like to have been using. Resetting the internal wireless print server to security or technical concerns. Fax troubleshooting Cannot send or receive a fax These are secure, if applicable: • Power supply • Telephone • Handset • Answering machine CHECK THE TELEPHONE WALL JACK 1 Plug a telephone into...
User's Guide
Page 145
...If the telephone line is an analog device. DO YOU HAVE VOICE MAIL SERVICE? Call your local telephone company may disrupt fax transmissions. Voice Mail offered through your telephone company to obtain the keypad sequence for setting up the volume to verify a ...fax while behind a PBX. For more information on an ISDN terminal adapter. CHECK FOR PAPER JAMS Check for and clear any paper jams. DISABLE CALL WAITING TEMPORARILY Call Waiting can be connected to the printer so that it directly to answer calls: • See the instructions for the fax machine. Troubleshooting...
...If the telephone line is an analog device. DO YOU HAVE VOICE MAIL SERVICE? Call your local telephone company may disrupt fax transmissions. Voice Mail offered through your telephone company to obtain the keypad sequence for setting up the volume to verify a ...fax while behind a PBX. For more information on an ISDN terminal adapter. CHECK FOR PAPER JAMS Check for and clear any paper jams. DISABLE CALL WAITING TEMPORARILY Call Waiting can be connected to the printer so that it directly to answer calls: • See the instructions for the fax machine. Troubleshooting...
User's Guide
Page 146
...page at a time. CHECK INK Check the ink levels, and install a new cartridge if necessary. CHECK WHETHER FAX FORWARDING IS SELECTED 1 From the printer control panel, press . 2 Press the arrow buttons until the country or... region where you are possible causes and solutions. Can send but not receive faxes These are operating the printer: 1 From the printer control panel, press . 2 Press the arrow buttons until Device Setup... or region name is incorrect, press the arrow buttons until Fax Setup appears, and then press . Troubleshooting 146
...page at a time. CHECK INK Check the ink levels, and install a new cartridge if necessary. CHECK WHETHER FAX FORWARDING IS SELECTED 1 From the printer control panel, press . 2 Press the arrow buttons until the country or... region where you are possible causes and solutions. Can send but not receive faxes These are operating the printer: 1 From the printer control panel, press . 2 Press the arrow buttons until Device Setup... or region name is incorrect, press the arrow buttons until Fax Setup appears, and then press . Troubleshooting 146
User's Guide
Page 147
...then press . 5 To change the setting, press the arrow buttons until the prefix that you want to on, press the arrow buttons until Fax Setup appears, and then press . MAKE SURE THE PRINTER DETECTS DIAL TONE • See the instructions for setting up without dialing, this means...• Check the Dial Method setting: 1 Listen for the dialing prefix: a Press the arrow buttons until Fax Forward appears, and then press . If you have not yet created a setting for a dial tone. Troubleshooting 147 b Using the keypad, enter the prefix to a call (on . 3 Press the arrow buttons until...
...then press . 5 To change the setting, press the arrow buttons until the prefix that you want to on, press the arrow buttons until Fax Setup appears, and then press . MAKE SURE THE PRINTER DETECTS DIAL TONE • See the instructions for setting up without dialing, this means...• Check the Dial Method setting: 1 Listen for the dialing prefix: a Press the arrow buttons until Fax Forward appears, and then press . If you have not yet created a setting for a dial tone. Troubleshooting 147 b Using the keypad, enter the prefix to a call (on . 3 Press the arrow buttons until...
User's Guide
Page 148
...new print cartridge if necessary. DECREASE THE TRANSMISSION SPEED 1 From the printer control panel, press . 2 Press the arrow buttons until Fax Setup appears, and then press . 3 Press the arrow buttons until Behind PBX appears, and then press to verify the original ...the original document is satisfactory. • Resend the fax. There may have been removed. 1 2 3 Reinsert the print cartridges. Received fax has poor print quality These are possible causes and solutions. Troubleshooting 148 Printer receives a blank fax These are possible solutions. 4 Press the arrow buttons...
...new print cartridge if necessary. DECREASE THE TRANSMISSION SPEED 1 From the printer control panel, press . 2 Press the arrow buttons until Fax Setup appears, and then press . 3 Press the arrow buttons until Behind PBX appears, and then press to verify the original ...the original document is satisfactory. • Resend the fax. There may have been removed. 1 2 3 Reinsert the print cartridges. Received fax has poor print quality These are possible causes and solutions. Troubleshooting 148 Printer receives a blank fax These are possible solutions. 4 Press the arrow buttons...
User's Guide
Page 149
...the telecommunications company you subscribe to switch the pattern for future faxes until a lower quality appears, and then press . Fax Error The fax machines have been a problem with the quality of the telephone line connection. Troubleshooting 149 Note: 2400 bps is not displayed CALLER ID PATTERN MAY... NOT BE SET CORRECTLY The printer supports two distinct Caller ID patterns: Pattern 1 (FSK) and Pattern 2 (DTMF). Resend the fax. There may need to , you are ...
...the telecommunications company you subscribe to switch the pattern for future faxes until a lower quality appears, and then press . Fax Error The fax machines have been a problem with the quality of the telephone line connection. Troubleshooting 149 Note: 2400 bps is not displayed CALLER ID PATTERN MAY... NOT BE SET CORRECTLY The printer supports two distinct Caller ID patterns: Pattern 1 (FSK) and Pattern 2 (DTMF). Resend the fax. There may need to , you are ...
User's Guide
Page 150
... with the quality of times the printer will reduce the speed for future faxes until On appears, and then press . b Press the arrow buttons until Redial Attempts appears, and then press . Troubleshooting 150 Phone Line Busy These are possible solutions. DECREASE THE TRANSMISSION SPEED 1... From the printer control panel, press . 2 Press the arrow buttons until Fax Setup appears, and then press . 3 Press the arrow buttons...
... with the quality of times the printer will reduce the speed for future faxes until On appears, and then press . b Press the arrow buttons until Redial Attempts appears, and then press . Troubleshooting 150 Phone Line Busy These are possible solutions. DECREASE THE TRANSMISSION SPEED 1... From the printer control panel, press . 2 Press the arrow buttons until Fax Setup appears, and then press . 3 Press the arrow buttons...
User's Guide
Page 151
...REVIEW DIGITAL PHONE SERVICE CHECKLIST The fax modem is being used . • If you are using a PBX telephone service, make sure that digital telephone services can be used by another device, wait until the other device is working correctly. Troubleshooting 151 b Press the arrow ...Answering machine No Answer These are possible causes and solutions. If none exists, consider installing an analog telephone line for sending a broadcast fax at a scheduled time. CHECK PHONE LINE If the telephone line is an analog device. For more information and to request an R-interface...
...REVIEW DIGITAL PHONE SERVICE CHECKLIST The fax modem is being used . • If you are using a PBX telephone service, make sure that digital telephone services can be used by another device, wait until the other device is working correctly. Troubleshooting 151 b Press the arrow ...Answering machine No Answer These are possible causes and solutions. If none exists, consider installing an analog telephone line for sending a broadcast fax at a scheduled time. CHECK PHONE LINE If the telephone line is an analog device. For more information and to request an R-interface...
User's Guide
Page 152
...up without dialing, this means it did not recognize the dial tone. 2 From the printer control panel, press . 3 Press the arrow buttons until Fax Setup appears, and then press . 4 Press the arrow buttons until Dialing and Sending appears, and then press . 5 Press the arrow buttons until... the setting. There may have been a problem with the quality of the following: USE PHONE LINE CHECKLIST • Resend the fax. MAKE SURE THE PRINTER DETECTS DIAL TONE • See the instructions for sending a fax while listening to Connect These are possible solutions. Troubleshooting 152
...up without dialing, this means it did not recognize the dial tone. 2 From the printer control panel, press . 3 Press the arrow buttons until Fax Setup appears, and then press . 4 Press the arrow buttons until Dialing and Sending appears, and then press . 5 Press the arrow buttons until... the setting. There may have been a problem with the quality of the following: USE PHONE LINE CHECKLIST • Resend the fax. MAKE SURE THE PRINTER DETECTS DIAL TONE • See the instructions for sending a fax while listening to Connect These are possible solutions. Troubleshooting 152
User's Guide
Page 169
... 149 fax settings blocking unwanted changes 110 Fax Settings List, printing 109 fax troubleshooting Caller ID not displayed 149 can receive but not send fax 147 can send but not receive fax 146 cannot send or receive fax 144 printer receives blank fax 148 received fax has poor print quality 148 faxing Address Book 106 blocking unwanted faxes 109 choosing a fax connection...
... 149 fax settings blocking unwanted changes 110 Fax Settings List, printing 109 fax troubleshooting Caller ID not displayed 149 can receive but not send fax 147 can send but not receive fax 146 cannot send or receive fax 144 printer receives blank fax 148 received fax has poor print quality 148 faxing Address Book 106 blocking unwanted faxes 109 choosing a fax connection...
User's Guide
Page 171
...print cartridge nozzles, cleaning 114 print cartridges aligning 114 cleaning 114 installing 111 ordering 118 preserving 117 refilling 113 removing 112 using genuine Lexmark 113 wiping 116 print jobs, canceling 83 print jobs, resuming 82 printer setting up without a computer 13 printer cannot connect to ...Macintosh) 45 on wireless network (Windows) 45 settings changing Power Saver timeout 28 disabling timeout 28 saving 28 Setup menu Fax Settings List 109 setup troubleshooting incorrect language appears on display 121 page does not print 123 power button is not lit 122 software did not install ...
...print cartridge nozzles, cleaning 114 print cartridges aligning 114 cleaning 114 installing 111 ordering 118 preserving 117 refilling 113 removing 112 using genuine Lexmark 113 wiping 116 print jobs, canceling 83 print jobs, resuming 82 printer setting up without a computer 13 printer cannot connect to ...Macintosh) 45 on wireless network (Windows) 45 settings changing Power Saver timeout 28 disabling timeout 28 saving 28 Setup menu Fax Settings List 109 setup troubleshooting incorrect language appears on display 121 page does not print 123 power button is not lit 122 software did not install ...
Fax Guide
Page 3
... is not lit ...27 Software did not install...27 Removing and reinstalling the software ...28 Fax troubleshooting...29 Cannot send or receive a fax ...29 Can send but not receive faxes...30 Can receive but not send faxes...30 Printer receives a blank fax...31 Received fax has poor print quality...31 Caller ID information is not displayed...31...
... is not lit ...27 Software did not install...27 Removing and reinstalling the software ...28 Fax troubleshooting...29 Cannot send or receive a fax ...29 Can send but not receive faxes...30 Can receive but not send faxes...30 Printer receives a blank fax...31 Received fax has poor print quality...31 Caller ID information is not displayed...31...
Fax Guide
Page 29
... include single ring, double ring, triple ring, and any answering machines, computers with modems, or telephone line splitters. Troubleshooting 29 REVIEW DIGITAL PHONE SERVICE CHECKLIST The fax modem is being used . • If you are using a PBX telephone service, make sure that it directly to...the printer to an analog telephone port (an Rinterface port) on the PBX. Call your local telephone company may disrupt fax transmissions. Fax troubleshooting Cannot send or receive a fax These are using DSL, connect to a DSL filter or router that will support analog use. Try one page at ...
... include single ring, double ring, triple ring, and any answering machines, computers with modems, or telephone line splitters. Troubleshooting 29 REVIEW DIGITAL PHONE SERVICE CHECKLIST The fax modem is being used . • If you are using a PBX telephone service, make sure that it directly to...the printer to an analog telephone port (an Rinterface port) on the PBX. Call your local telephone company may disrupt fax transmissions. Fax troubleshooting Cannot send or receive a fax These are using DSL, connect to a DSL filter or router that will support analog use. Try one page at ...
