User's Guide
Page 7
... and other supplies...119 Resetting to factory settings...119 Troubleshooting 121 Using the printer troubleshooting software (Windows only 121 Setup troubleshooting...121 Incorrect language appears on the display...121 Power button is not lit ...122 Software did not install...122 Page does not print...123 Solving printer power problems ...126 Removing and reinstalling the software...
... and other supplies...119 Resetting to factory settings...119 Troubleshooting 121 Using the printer troubleshooting software (Windows only 121 Setup troubleshooting...121 Incorrect language appears on the display...121 Power button is not lit ...122 Software did not install...122 Page does not print...123 Solving printer power problems ...126 Removing and reinstalling the software...
User's Guide
Page 33
... a watermark. • Enhance images. • Save settings. These applications are also installed with a document open and then click Properties, a Printing Preferences dialog appears. Use the Lexmark Service Center To • Troubleshoot the printer. • Access the printer maintenance functions. • Contact customer support. The dialog lets you select File Print with the...
... a watermark. • Enhance images. • Save settings. These applications are also installed with a document open and then click Properties, a Printing Preferences dialog appears. Use the Lexmark Service Center To • Troubleshoot the printer. • Access the printer maintenance functions. • Contact customer support. The dialog lets you select File Print with the...
User's Guide
Page 38
... a plug installed in the EXT port of the printer. If problems occur, see "Setup troubleshooting" on the back of the printer. Setting up the printer 38 Warning-Potential Damage: Do not touch cables or the printer in the setup steps. If you do not need to attach the printer to the wall jack. Other devices (such...
... a plug installed in the EXT port of the printer. If problems occur, see "Setup troubleshooting" on the back of the printer. Setting up the printer 38 Warning-Potential Damage: Do not touch cables or the printer in the setup steps. If you do not need to attach the printer to the wall jack. Other devices (such...
User's Guide
Page 49
... Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Click Tools Lexmark Wireless Setup Utility. 4 Follow the instructions on the Welcome screen. See related topics on troubleshooting specific connection types if you access your printer depending on -screen instructions to the computer during configuration. Note: There...
... Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Click Tools Lexmark Wireless Setup Utility. 4 Follow the instructions on the Welcome screen. See related topics on troubleshooting specific connection types if you access your printer depending on -screen instructions to the computer during configuration. Note: There...
User's Guide
Page 50
...on the operating system version you have configured your printer for configuring the printer wirelessly. The procedures below assume that you are using USB connection) 1 From the Finder desktop, double-click the printer folder. 2 Double-click Lexmark Wireless Setup Assistant. 3 Follow the on-screen .... Using the printer wirelessly If the printer is no need to remove the USB cable connecting the printer to a USB port on the back of connection. See related topics on a wireless network (selected models only) 50 Installing the printer on troubleshooting specific connection types...
...on the operating system version you have configured your printer for configuring the printer wirelessly. The procedures below assume that you are using USB connection) 1 From the Finder desktop, double-click the printer folder. 2 Double-click Lexmark Wireless Setup Assistant. 3 Follow the on-screen .... Using the printer wirelessly If the printer is no need to remove the USB cable connecting the printer to a USB port on the back of connection. See related topics on a wireless network (selected models only) 50 Installing the printer on troubleshooting specific connection types...
User's Guide
Page 121
... it appears on the display These are sure, press the right arrow button, and then press to printer maintenance tasks and customer support. Troubleshooting Using the printer troubleshooting software (Windows only) The Lexmark Service Center provides step-by-step troubleshooting help and contains links to change the language settings of the following : • In Windows Vista...
... it appears on the display These are sure, press the right arrow button, and then press to printer maintenance tasks and customer support. Troubleshooting Using the printer troubleshooting software (Windows only) The Lexmark Service Center provides step-by-step troubleshooting help and contains links to change the language settings of the following : • In Windows Vista...
User's Guide
Page 122
...Mac OS X versions 10.5, 10.4 and 10.3. Try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the computer. The USB port is damaged, use a new one or more of the following operating systems are...: Windows Vista, Windows XP, Windows 2000 with the USB symbol. Troubleshooting 122 Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, you can try uninstalling and reinstalling...
...Mac OS X versions 10.5, 10.4 and 10.3. Try one . 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the computer. The USB port is damaged, use a new one or more of the following operating systems are...: Windows Vista, Windows XP, Windows 2000 with the USB symbol. Troubleshooting 122 Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, you can try uninstalling and reinstalling...
User's Guide
Page 123
... connected to the printer and plugged into the wall outlet. 6 Press to turn the printer on , then make sure that other electrical devices have been using. REMOVE AND THEN RELOAD PAPER CHECK INK Check the ink levels, and then install new print cartridges if necessary. Troubleshooting 123 RECONNECT THE... POWER SUPPLY 1 Press to turn the printer off. 2 Disconnect the power cord from the wall outlet. 3 Gently remove the power supply from the...
... connected to the printer and plugged into the wall outlet. 6 Press to turn the printer on , then make sure that other electrical devices have been using. REMOVE AND THEN RELOAD PAPER CHECK INK Check the ink levels, and then install new print cartridges if necessary. Troubleshooting 123 RECONNECT THE... POWER SUPPLY 1 Press to turn the printer off. 2 Disconnect the power cord from the wall outlet. 3 Gently remove the power supply from the...
User's Guide
Page 124
...2000 a Click Start. Troubleshooting 124 CHECK CARTRIDGES 1 Remove the print cartridges. 2 Make sure the sticker and tape have been removed. 1 2 1 2 3 Reinsert the cartridges. b Click Printers and Faxes. In Windows XP a Click Start. b Click Settings Printers. 2 Double-click the printer. 3 Click Printer. • Make sure...If a check mark does not appear next to Set As Default Printer, then you must select the printer for each file that you want to print. c Under Hardware and Sound, click Printer. CHECK PRINTER DEFAULT AND PAUSE SETTINGS Using Windows 1 Do one of the ...
...2000 a Click Start. Troubleshooting 124 CHECK CARTRIDGES 1 Remove the print cartridges. 2 Make sure the sticker and tape have been removed. 1 2 1 2 3 Reinsert the cartridges. b Click Printers and Faxes. In Windows XP a Click Start. b Click Settings Printers. 2 Double-click the printer. 3 Click Printer. • Make sure...If a check mark does not appear next to Set As Default Printer, then you must select the printer for each file that you want to print. c Under Hardware and Sound, click Printer. CHECK PRINTER DEFAULT AND PAUSE SETTINGS Using Windows 1 Do one of the ...
User's Guide
Page 125
.... 2 Double-click the printer. If you want to print. Troubleshooting 125 Make sure that the print job is not the default printer. The print queue dialog appears. • Make sure that the print job is not the default printer, then you must select the printer for each file that you...wall outlet. 3 Remove the power supply from the Default Printer pop-up menu, check if the printer is on hold . If you want to set the printer as the default printer, then select the printer from the printer. 4 Reconnect the power supply to the printer. 5 Plug the power cord into the wall outlet. ...
.... 2 Double-click the printer. If you want to print. Troubleshooting 125 Make sure that the print job is not the default printer. The print queue dialog appears. • Make sure that the print job is not the default printer, then you must select the printer for each file that you...wall outlet. 3 Remove the power supply from the Default Printer pop-up menu, check if the printer is on hold . If you want to set the printer as the default printer, then select the printer from the printer. 4 Reconnect the power supply to the printer. 5 Plug the power cord into the wall outlet. ...
User's Guide
Page 126
... not functioning properly, or if a communications error message appears when you try uninstalling and reinstalling the software. MAKE SURE THE PRINTER IS NOT IN SLEEP MODE If the power light is blinking on and off . 2 Disconnect the power cord from the wall outlet. 3 ... mode. 1 Unplug the power cord from the printer. 4 Reconnect the power supply to the printer. 5 Plug the power cord into the wall outlet. 3 Press to turn the printer on . REMOVE AND REINSTALL THE SOFTWARE If you encountered problems while installing, or if your computer, do one of the following: Troubleshooting 126
... not functioning properly, or if a communications error message appears when you try uninstalling and reinstalling the software. MAKE SURE THE PRINTER IS NOT IN SLEEP MODE If the power light is blinking on and off . 2 Disconnect the power cord from the wall outlet. 3 ... mode. 1 Unplug the power cord from the printer. 4 Reconnect the power supply to the printer. 5 Plug the power cord into the wall outlet. 3 Press to turn the printer on . REMOVE AND REINSTALL THE SOFTWARE If you encountered problems while installing, or if your computer, do one of the following: Troubleshooting 126
User's Guide
Page 127
... Windows XP and earlier a Click Start. c Click Device Manager. Troubleshooting 127 b Click Control Panel Performance and Maintenance ...140; Control Panel. If the software still does not install correctly, visit our Web site at www.lexmark.com to download, and then follow the instructions on the computer screen. c Type D:\setup.exe,...desktop, double-click the printer folder. 3 Double-click the Uninstaller icon. 4 Follow the instructions on the computer screen to remove the printer software. 5 Restart the computer before reinstalling the printer software. 6 Insert the ...
... Windows XP and earlier a Click Start. c Click Device Manager. Troubleshooting 127 b Click Control Panel Performance and Maintenance ...140; Control Panel. If the software still does not install correctly, visit our Web site at www.lexmark.com to download, and then follow the instructions on the computer screen. c Type D:\setup.exe,...desktop, double-click the printer folder. 3 Double-click the Uninstaller icon. 4 Follow the instructions on the computer screen to remove the printer software. 5 Restart the computer before reinstalling the printer software. 6 Insert the ...
User's Guide
Page 128
... sign (+) beside Universal Serial Bus Controller. For more information, see the computer documentation. Wireless troubleshooting Wireless troubleshooting checklist Before beginning to troubleshoot the wireless printer, verify the following: • The power supply is connected to the same wireless network. • The printer is correct (if your wireless network. A security key is working properly. Make sure...
... sign (+) beside Universal Serial Bus Controller. For more information, see the computer documentation. Wireless troubleshooting Wireless troubleshooting checklist Before beginning to troubleshoot the wireless printer, verify the following: • The power supply is connected to the same wireless network. • The printer is correct (if your wireless network. A security key is working properly. Make sure...
User's Guide
Page 129
...attached. 1 Attach the large, rectangular connector to any visible damage to the USB cable, try using a new one or more of the printer. Troubleshooting 129 USB ports may be on the front or the back of the computer, and may be horizontal or vertical. Wireless configuration does not ... cable is attached Check the USB cable If the configuration software does not allow you to continue configuring your printer has an internal wireless print server. 1 Load plain paper. 2 From the printer control panel, press . 3 Press the arrow buttons until Network Setup appears, and then press . The ...
...attached. 1 Attach the large, rectangular connector to any visible damage to the USB cable, try using a new one or more of the printer. Troubleshooting 129 USB ports may be on the front or the back of the computer, and may be horizontal or vertical. Wireless configuration does not ... cable is attached Check the USB cable If the configuration software does not allow you to continue configuring your printer has an internal wireless print server. 1 Load plain paper. 2 From the printer control panel, press . 3 Press the arrow buttons until Network Setup appears, and then press . The ...
User's Guide
Page 130
... Command Prompt. 2 Type ipconfig. 3 Press Enter. • The "Default Gateway" entry is connected to the printer. c Click Command Prompt. Troubleshooting 130 The SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless network. 1 Obtain the SSID ... a Click . If this list? In Windows XP and earlier a Click Start. If you are attempting to set up a wireless printer on another computer, the printer may not be on your Web browser. b Click All Programs Accessories. a Type the IP address of your wireless access point...
... Command Prompt. 2 Type ipconfig. 3 Press Enter. • The "Default Gateway" entry is connected to the printer. c Click Command Prompt. Troubleshooting 130 The SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless network. 1 Obtain the SSID ... a Click . If this list? In Windows XP and earlier a Click Start. If you are attempting to set up a wireless printer on another computer, the printer may not be on your Web browser. b Click All Programs Accessories. a Type the IP address of your wireless access point...
User's Guide
Page 131
...network at the same time, the system support person for optimal performance is generally 100-150 feet. Troubleshooting 131 If the SSIDs are the same, then the computer and the printer are possible solutions. MAKE SURE THAT THE COMPUTER IS NOT CONNECTED TO A VIRTUAL PRIVATE NETWORK (VPN)...the computer. If the SSIDs are not the same, then run the Lexmark Wireless Setup Utility again to security or technical concerns. If you copy it exactly, including any capital letters. 2 Print the printer network setup page. Cannot print over wireless network If you encountered problems while...
...network at the same time, the system support person for optimal performance is generally 100-150 feet. Troubleshooting 131 If the SSIDs are the same, then the computer and the printer are possible solutions. MAKE SURE THAT THE COMPUTER IS NOT CONNECTED TO A VIRTUAL PRIVATE NETWORK (VPN)...the computer. If the SSIDs are not the same, then run the Lexmark Wireless Setup Utility again to security or technical concerns. If you copy it exactly, including any capital letters. 2 Print the printer network setup page. Cannot print over wireless network If you encountered problems while...
User's Guide
Page 145
... SERVICE? For more information, contact your ISDN provider. • If you are connecting to an analog connection on the PBX. Troubleshooting 145 REVIEW DIGITAL PHONE SERVICE CHECKLIST The fax modem is working correctly, connect it is working correctly. • If the telephone line...make sure that wall jack. Disable this feature before sending a fax. • If you are using an ISDN telephone service, connect the printer to an analog telephone port (an R-interface port) on faxing when using a PBX telephone service, see the instructions for temporarily disabling Call ...
... SERVICE? For more information, contact your ISDN provider. • If you are connecting to an analog connection on the PBX. Troubleshooting 145 REVIEW DIGITAL PHONE SERVICE CHECKLIST The fax modem is working correctly, connect it is working correctly. • If the telephone line...make sure that wall jack. Disable this feature before sending a fax. • If you are using an ISDN telephone service, connect the printer to an analog telephone port (an R-interface port) on faxing when using a PBX telephone service, see the instructions for temporarily disabling Call ...
Fax Guide
Page 3
... Settings List...24 Blocking junk faxes...24 Blocking unwanted changes to fax settings 25 Ordering cartridges 26 Ordering print cartridges...26 Troubleshooting 27 Using the printer troubleshooting software (Windows only 27 Setup troubleshooting...27 Incorrect language appears on the display 27 Power button is not lit ...27 Software did not install...27 Removing and...
... Settings List...24 Blocking junk faxes...24 Blocking unwanted changes to fax settings 25 Ordering cartridges 26 Ordering print cartridges...26 Troubleshooting 27 Using the printer troubleshooting software (Windows only 27 Setup troubleshooting...27 Incorrect language appears on the display 27 Power button is not lit ...27 Software did not install...27 Removing and...
Fax Guide
Page 27
... POWER CORD 1 Disconnect the power cord from the wall outlet, and then from the list. 3 Select Lexmark Service Center. Troubleshooting Using the printer troubleshooting software (Windows only) The LexmarkTM Service Center provides step-by pressing . Try one of the following operating ...other possible solutions. CHECK THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON THE PRINTER BOX Troubleshooting 27 Setup troubleshooting Incorrect language appears on by -step troubleshooting help and contains links to factory default settings, you can still change the language....
... POWER CORD 1 Disconnect the power cord from the wall outlet, and then from the list. 3 Select Lexmark Service Center. Troubleshooting Using the printer troubleshooting software (Windows only) The LexmarkTM Service Center provides step-by pressing . Try one of the following operating ...other possible solutions. CHECK THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON THE PRINTER BOX Troubleshooting 27 Setup troubleshooting Incorrect language appears on by -step troubleshooting help and contains links to factory default settings, you can still change the language....
Network Guide
Page 17
... instructions on the computer, try one or more of the following : In Windows Vista a Click . Troubleshooting a printer on . If the printer and computer are configured correctly, and the wireless network is green but the printer will not be able to access the printer over your wireless network. If there is on a wireless network 17 b Click...
... instructions on the computer, try one or more of the following : In Windows Vista a Click . Troubleshooting a printer on . If the printer and computer are configured correctly, and the wireless network is green but the printer will not be able to access the printer over your wireless network. If there is on a wireless network 17 b Click...