User's Guide
Page 6
... Lines or dots are missing from text or graphics 46 Resolving paper-feed problems...47 Tray cannot be inserted ...47 Another paper-feed problem is occurring 47 Resolving printer management problems 49 Embedded Web server cannot be opened 49 Troubleshooting installation issues...50 Problems printing an alignment page 50 Problems installing software 50 Problems connecting to a network 50 Problems connecting to a wired network 51 Problems setting up or using wireless communication 51 Clearing jams...54 To clear a jam...54 To avoid jams...56 5 Printer lights reference Interpreting control...
... Lines or dots are missing from text or graphics 46 Resolving paper-feed problems...47 Tray cannot be inserted ...47 Another paper-feed problem is occurring 47 Resolving printer management problems 49 Embedded Web server cannot be opened 49 Troubleshooting installation issues...50 Problems printing an alignment page 50 Problems installing software 50 Problems connecting to a network 50 Problems connecting to a wired network 51 Problems setting up or using wireless communication 51 Clearing jams...54 To clear a jam...54 To avoid jams...56 5 Printer lights reference Interpreting control...
User's Guide
Page 7
... server pages 69 Toolbox (Windows 70 To open the Toolbox 70 Toolbox tabs 70 HP Printer Utility (Mac OS 71 To open the HP Printer Utility 71 HP Printer Utility panels 72 Network Printer Setup Utility (Mac OS 72 HP Web Jetadmin software 72 HP Instant Support 73 Security and privacy 73 To gain access to HP Instant Support 74 myPrintMileage...74 Understanding the configuration page 75 Configuring the printer (Windows)...79 Direct connection...79 To install the software before connecting the printer (recommended 79 To connect the printer before installing...
... server pages 69 Toolbox (Windows 70 To open the Toolbox 70 Toolbox tabs 70 HP Printer Utility (Mac OS 71 To open the HP Printer Utility 71 HP Printer Utility panels 72 Network Printer Setup Utility (Mac OS 72 HP Web Jetadmin software 72 HP Instant Support 73 Security and privacy 73 To gain access to HP Instant Support 74 myPrintMileage...74 Understanding the configuration page 75 Configuring the printer (Windows)...79 Direct connection...79 To install the software before connecting the printer (recommended 79 To connect the printer before installing...
User's Guide
Page 32
.... Load the appropriate media. Jams might occur with these media types. ● Several kinds of media require a specific orientation when you print on both sides of a page, such as letterhead, preprinted paper, and paper with the front side facing down. ● For auto-duplexing, when printing finishes on one side of supported custom-sized media, see Understanding specifications for printing on both sides of a sheet of supported custom-sized media by using the optional automatic two-sided printing accessory (duplex unit), or manually...
.... Load the appropriate media. Jams might occur with these media types. ● Several kinds of media require a specific orientation when you print on both sides of a page, such as letterhead, preprinted paper, and paper with the front side facing down. ● For auto-duplexing, when printing finishes on one side of supported custom-sized media, see Understanding specifications for printing on both sides of a sheet of supported custom-sized media by using the optional automatic two-sided printing accessory (duplex unit), or manually...
User's Guide
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.... ● Toolbox (Windows): Open the Toolbox (see To check printhead health). 2. You can also view the ink level information, and the printhead health status on the page. ● Control panel: Press and hold (Power button), press (Cancel button) once, press (Resume button) 4 times, and release (Power button). ● Embedded Web server: Click the Settings tab, click Printer Services in the left pane, select PQ (print quality) diagnostic page from modifying the printheads. If the color tints on the...
.... ● Toolbox (Windows): Open the Toolbox (see To check printhead health). 2. You can also view the ink level information, and the printhead health status on the page. ● Control panel: Press and hold (Power button), press (Cancel button) once, press (Resume button) 4 times, and release (Power button). ● Embedded Web server: Click the Settings tab, click Printer Services in the left pane, select PQ (print quality) diagnostic page from modifying the printheads. If the color tints on the...
User's Guide
Page 47
... protective caps from the printer. ● Printer can print a configuration page. General troubleshooting tips Ensure the following: ● Power light is not jammed in the printer. ● Printheads and ink cartridges are properly installed in their correct color-coded slots. When the printer is turned on for more information. ● Pause Printing is turned on each printhead. ● Printhead latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is locked...
... protective caps from the printer. ● Printer can print a configuration page. General troubleshooting tips Ensure the following: ● Power light is not jammed in the printer. ● Printheads and ink cartridges are properly installed in their correct color-coded slots. When the printer is turned on for more information. ● Pause Printing is turned on each printhead. ● Printhead latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is locked...
User's Guide
Page 48
... setting up or using wireless communication. Check the printer software installation ▲ If the printer is complete, only the automatic alignment pages can be installed correctly. To resolve this process is turned off . Until this , uninstall the software completely, and then reinstall the printer software. Resolving printing problems Printer shuts down unexpectedly Check the power and power connections ▲ Make sure the printer is connected firmly to align the printheads. See Electrical specifications for the latest troubleshooting information, or product fixes and updates...
... setting up or using wireless communication. Check the printer software installation ▲ If the printer is complete, only the automatic alignment pages can be installed correctly. To resolve this process is turned off . Until this , uninstall the software completely, and then reinstall the printer software. Resolving printing problems Printer shuts down unexpectedly Check the power and power connections ▲ Make sure the printer is connected firmly to align the printheads. See Electrical specifications for the latest troubleshooting information, or product fixes and updates...
User's Guide
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... using wireless communication and is missing or incorrect Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions (see Understanding the configuration page) provide information about ink levels. Check the printer location and length of USB cable ▲ High electromagnetic fields (such as the print quality. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). Check the media settings ● Make...
... using wireless communication and is missing or incorrect Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of white paper. Evaluate any problem areas, and perform the recommended actions (see Understanding the configuration page) provide information about ink levels. Check the printer location and length of USB cable ▲ High electromagnetic fields (such as the print quality. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). Check the media settings ● Make...
User's Guide
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... printheads. Problems connecting to start the alignment process manually (see To align the printheads). The printer driver can be using Windows and the computer cannot detect the printer, run the installation program again. Troubleshooting installation issues Problems printing an alignment page When printheads are printed. See Uninstalling the printer software. This process takes about 8 minutes, and the alignment pages may be discarded after they are installed or replaced, the printer automatically prints a few alignment pages to the CD drive that will be downloaded from www.hp...
... printheads. Problems connecting to start the alignment process manually (see To align the printheads). The printer driver can be using Windows and the computer cannot detect the printer, run the installation program again. Troubleshooting installation issues Problems printing an alignment page When printheads are printed. See Uninstalling the printer software. This process takes about 8 minutes, and the alignment pages may be discarded after they are installed or replaced, the printer automatically prints a few alignment pages to the CD drive that will be downloaded from www.hp...
User's Guide
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... light on the network connector does not turn on, make sure that the network ports created in the printer driver match the printer IP address: 1. For more of the printer, and enter the IP address listed on the configuration page. Problems setting up or using the IP address listed on the configuration page. Alternatively, create a new HP standard TCP/IP port (using wireless communication If the printer is correct. On the Windows desktop, click Start, point to save the settings...
... light on the network connector does not turn on, make sure that the network ports created in the printer driver match the printer IP address: 1. For more of the printer, and enter the IP address listed on the configuration page. Problems setting up or using the IP address listed on the configuration page. Alternatively, create a new HP standard TCP/IP port (using wireless communication If the printer is correct. On the Windows desktop, click Start, point to save the settings...
User's Guide
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... and troubleshooting ENWW Do one for the printer's network. ● Make sure the printer's network settings match those of your computer. ● Compare the network's settings to the computer using the cross cable included with a network cable or to those that appear on your network: ● Infrastructure communication mode: Open the wireless access point's (WAP) configuration utility. ● Ad hoc communication mode: Open the configuration utility for wireless communication (HP Officejet Pro K550dtwn)). Open the configuration utility for the network card installed on...
... and troubleshooting ENWW Do one for the printer's network. ● Make sure the printer's network settings match those of your computer. ● Compare the network's settings to the computer using the cross cable included with a network cable or to those that appear on your network: ● Infrastructure communication mode: Open the wireless access point's (WAP) configuration utility. ● Ad hoc communication mode: Open the configuration utility for wireless communication (HP Officejet Pro K550dtwn)). Open the configuration utility for the network card installed on...
User's Guide
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... guide for help in performing basic printing tasks and solving problems. NOTE The Toolbox can order printing supplies for each cartridge. ● Order Supplies: Provides access to the printer name, and then click the Toolbox icon. Connect you to set your preferences, such as specifying whether to display error messages, and whether to a network. Pages Networking Other links Contents Shows network status and the network settings that are supported by selecting the full installation...
... guide for help in performing basic printing tasks and solving problems. NOTE The Toolbox can order printing supplies for each cartridge. ● Order Supplies: Provides access to the printer name, and then click the Toolbox icon. Connect you to set your preferences, such as specifying whether to display error messages, and whether to a network. Pages Networking Other links Contents Shows network status and the network settings that are supported by selecting the full installation...
User's Guide
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...2. HP Web Jetadmin software The HP Web Jetadmin software is a Web-based management solution for remotely installing, configuring (both individually or in batch mode), monitoring status (including levels for network connectivity. Printer Settings panel ● Trays Configuration: Set the default media type and size for the printer. You can find support for the printer. This page contains information about the printer model and serial number. See the instructions under Clearing jams. ● Clean: Guides you through cleaning the printheads. See To clean the printheads. ● Align...
...2. HP Web Jetadmin software The HP Web Jetadmin software is a Web-based management solution for remotely installing, configuring (both individually or in batch mode), monitoring status (including levels for network connectivity. Printer Settings panel ● Trays Configuration: Set the default media type and size for the printer. You can find support for the printer. This page contains information about the printer model and serial number. See the instructions under Clearing jams. ● Clean: Guides you through cleaning the printheads. See To clean the printheads. ● Align...
User's Guide
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.... HP Instant Support checks the computer, and a list of the problem, as well as making sure that you with tasks, such as recommendations for the printer driver. To see a description of configured devices appears. Select Printer on the Self Help menu on the HP Instant Support homepage; To see a list of device driver updates: Alerts you use HP Instant Support, detailed device information, such as the serial number, error conditions, and status...
.... HP Instant Support checks the computer, and a list of the problem, as well as making sure that you with tasks, such as recommendations for the printer driver. To see a description of configured devices appears. Select Printer on the Self Help menu on the HP Instant Support homepage; To see a list of device driver updates: Alerts you use HP Instant Support, detailed device information, such as the serial number, error conditions, and status...
User's Guide
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... USB cables without reinstalling the printer software. When setting up the printer, HP recommends that you need to the CD drive of networking known as locally shared networking. NOTE You may connect the USB cable at a later time when you install the Toolbox by selecting the full installation option. NOTE Microsoft Internet Explorer 6.0 must have access to run the installation program. If the CD menu does not start automatically, browse to use the printer...
... USB cables without reinstalling the printer software. When setting up the printer, HP recommends that you need to the CD drive of networking known as locally shared networking. NOTE You may connect the USB cable at a later time when you install the Toolbox by selecting the full installation option. NOTE Microsoft Internet Explorer 6.0 must have access to run the installation program. If the CD menu does not start automatically, browse to use the printer...
User's Guide
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... network: If you can be installed on the network. See To install the printer driver using the embedded Web server from the printer's network port and connect the printer to connect through network and click Next. 6. On the Connection Type screen, select the option to the network. 2. This type of network you have a peer-to-peer network (a network without a dedicated print server) 1. Choose the installation option for the type of connection offers the ability to the network. Remove the protective cover...
... network: If you can be installed on the network. See To install the printer driver using the embedded Web server from the printer's network port and connect the printer to connect through network and click Next. 6. On the Connection Type screen, select the option to the network. 2. This type of network you have a peer-to-peer network (a network without a dedicated print server) 1. Choose the installation option for the type of connection offers the ability to the network. Remove the protective cover...
User's Guide
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If the CD menu does not start automatically, double-click the setup icon on the printer, press (Resume button) once, and release (Configuration Page button). On the Connection Type screen, select the option to print the printer's configuration page and verify that the SES settings match the router's wireless settings. To set up wireless communication using SecureEasySetup (SES) NOTE If your wireless router is SES capable, see the following instructions to set up using wireless communication. 88 Chapter 6 Configuring and managing...
If the CD menu does not start automatically, double-click the setup icon on the printer, press (Resume button) once, and release (Configuration Page button). On the Connection Type screen, select the option to print the printer's configuration page and verify that the SES settings match the router's wireless settings. To set up wireless communication using SecureEasySetup (SES) NOTE If your wireless router is SES capable, see the following instructions to set up using wireless communication. 88 Chapter 6 Configuring and managing...
User's Guide
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... are using, such as through USB or network connection. 5. Obtain the version number of the printer software, such as HP Officejet Pro K550 Series Version: 60.52.213.0. (To find the version number of the printer) 2. If the printer is connected to call Visit HP website (www.hp.com/support/officejetprok550) for the latest troubleshooting information, or product fixes and updates. Print the configuration page of telephone support numbers, see www.hp.com/support. Note how the printer is connected to...
... are using, such as through USB or network connection. 5. Obtain the version number of the printer software, such as HP Officejet Pro K550 Series Version: 60.52.213.0. (To find the version number of the printer) 2. If the printer is connected to call Visit HP website (www.hp.com/support/officejetprok550) for the latest troubleshooting information, or product fixes and updates. Print the configuration page of telephone support numbers, see www.hp.com/support. Note how the printer is connected to...
User's Guide
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... 122 envelopes guidelines 14 sizes supported 15 tray supporting 17 environmental specifications 112 environmental sustainability program 122 EWS. See ink cartridges chlorofluorocarbons (CFCs) in product 122 colors black and white 46 bleeding 46 calibrating 37 faded or dull 45 specifications 112 troubleshooting 46 wrong 46 configuration page printing 78 printing, understanding 75 configure network settings 66 connectivity specifications 109 connectors network 7 power input 7 USB 7 control panel illustration 58 lights, understanding 58 managing printer 66 cover ink cartridge cover illustration...
... 122 envelopes guidelines 14 sizes supported 15 tray supporting 17 environmental specifications 112 environmental sustainability program 122 EWS. See ink cartridges chlorofluorocarbons (CFCs) in product 122 colors black and white 46 bleeding 46 calibrating 37 faded or dull 45 specifications 112 troubleshooting 46 wrong 46 configuration page printing 78 printing, understanding 75 configure network settings 66 connectivity specifications 109 connectors network 7 power input 7 USB 7 control panel illustration 58 lights, understanding 58 managing printer 66 cover ink cartridge cover illustration...
User's Guide
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... on control panel illustration 58 understanding 58 M Mac OS changing print settings 22 duplexing 25 HP Printer Utility 71 installing software, setting up on network 83 managing printer 66 Network Printer Setup Utility 72 printing special, custom-sized media 26 setting up wireless communication 87 sharing printer 83, 84 uninstalling 92 margins setting, specifications 17 Material safety data sheets (MSDSs) 122 media clearing jams 54 loading 19 monitoring 67 printing on Windows 81 setting up on special, custom- print speeds 111 troubleshooting 45, 46 H help HP Instant Support 73 printer driver...
... on control panel illustration 58 understanding 58 M Mac OS changing print settings 22 duplexing 25 HP Printer Utility 71 installing software, setting up on network 83 managing printer 66 Network Printer Setup Utility 72 printing special, custom-sized media 26 setting up wireless communication 87 sharing printer 83, 84 uninstalling 92 margins setting, specifications 17 Material safety data sheets (MSDSs) 122 media clearing jams 54 loading 19 monitoring 67 printing on Windows 81 setting up on special, custom- print speeds 111 troubleshooting 45, 46 H help HP Instant Support 73 printer driver...
User's Guide
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... media not coming out correctly 47 media not picked up printer 85 Wireless Configuration Utility 89 128 Index ENWW managing printer 66 myPrintMileage 71 opening 70 Printer Services tab 71 Printer Status tab 70 transparencies guidelines 15 trays capacities 17 clearing jams 54 installing tray 2 11 locking, setting default 21 output tray illustration 5 paper guides illustration 5 tray 1 illustration 5 tray 2 illustration 5 troubleshooting, cannot be inserted 47 troubleshooting, media not picked up 47 troubleshooting all lights are on Windows 87 setting up from tray 47 missing lines...
... media not coming out correctly 47 media not picked up printer 85 Wireless Configuration Utility 89 128 Index ENWW managing printer 66 myPrintMileage 71 opening 70 Printer Services tab 71 Printer Status tab 70 transparencies guidelines 15 trays capacities 17 clearing jams 54 installing tray 2 11 locking, setting default 21 output tray illustration 5 paper guides illustration 5 tray 1 illustration 5 tray 2 illustration 5 troubleshooting, cannot be inserted 47 troubleshooting, media not picked up 47 troubleshooting all lights are on Windows 87 setting up from tray 47 missing lines...
