User's Guide
Page 6
...align the printheads...33 To calibrate the linefeed...33 To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer...-feed problem is occurring 47 Resolving printer management problems 49 Embedded Web server cannot be opened 49 Troubleshooting installation issues...50 Problems printing an alignment page 50 Problems installing software 50 ...
...align the printheads...33 To calibrate the linefeed...33 To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer...-feed problem is occurring 47 Resolving printer management problems 49 Embedded Web server cannot be opened 49 Troubleshooting installation issues...50 Problems printing an alignment page 50 Problems installing software 50 ...
User's Guide
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...clasps, or windows. It is designed to dry. Visit HP website at www.hp.com for supported media. ● Load only one type of media at a time into the printer with most types of office paper. See Loading media. ... the Best mode to work well with the flaps facing up may cause smearing. 14 Chapter 3 Using the printer ENWW Note that are wrinkled, torn, or otherwise damaged. ● Use tightly constructed envelopes, and make sure...● For tray 1 and tray 2, load media print-side down and aligned against the right and back edges of print media types before buying large quantities.
...clasps, or windows. It is designed to dry. Visit HP website at www.hp.com for supported media. ● Load only one type of media at a time into the printer with most types of office paper. See Loading media. ... the Best mode to work well with the flaps facing up may cause smearing. 14 Chapter 3 Using the printer ENWW Note that are wrinkled, torn, or otherwise damaged. ● Use tightly constructed envelopes, and make sure...● For tray 1 and tray 2, load media print-side down and aligned against the right and back edges of print media types before buying large quantities.
User's Guide
Page 27
... grasping under the front of the tray, and does not exceed the line marking in the tray to adjust them for loading media into the printer. NOTE Tray 2 can be loaded only with the right and back edges of the tray. 2. Slide the paper guides in the tray. To load tray... 1 or tray 2 1. Make sure the stack of paper aligns with plain paper. 4. For paper longer than 11 inches (279 mm), lift the front cover of the tray (see shaded tray part) and lower the...
... grasping under the front of the tray, and does not exceed the line marking in the tray to adjust them for loading media into the printer. NOTE Tray 2 can be loaded only with the right and back edges of the tray. 2. Slide the paper guides in the tray. To load tray... 1 or tray 2 1. Make sure the stack of paper aligns with plain paper. 4. For paper longer than 11 inches (279 mm), lift the front cover of the tray (see shaded tray part) and lower the...
User's Guide
Page 38
...it firmly toward you. 3. Gently pull open the ink cartridge cover. 2. Remove the new ink cartridge from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. For information about using these tools, see Supplies. You can check the estimated ink levels...from its color-coded slot and insert the cartridge into the slot. Remove the ink cartridge that requires replacement by grasping it between your printer, see Overview of time. Replacing the ink cartridges You can also print the configuration page to ensure proper contact. 5. Align the ...
...it firmly toward you. 3. Gently pull open the ink cartridge cover. 2. Remove the new ink cartridge from the Toolbox (Windows), the HP Printer Utility (Mac OS), or the embedded Web server. For information about using these tools, see Supplies. You can check the estimated ink levels...from its color-coded slot and insert the cartridge into the slot. Remove the ink cartridge that requires replacement by grasping it between your printer, see Overview of time. Replacing the ink cartridges You can also print the configuration page to ensure proper contact. 5. Align the ...
User's Guide
Page 40
... ink level information, and the printhead health status. 2 Test Pattern 1: If the lines are not straight and connected, align the printheads. See To align the printheads. 3 Test Pattern 2: If there are pointing, calibrate the linefeed. Click Print PQ (print quality) diagnostic ...the onscreen instructions. ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the Information and Support panel. 1 Printer Information: Shows printer information (such as the product model number, serial number, and firmware version number), the number of the colored blocks, clean the printheads....
... ink level information, and the printhead health status. 2 Test Pattern 1: If the lines are not straight and connected, align the printheads. See To align the printheads. 3 Test Pattern 2: If there are pointing, calibrate the linefeed. Click Print PQ (print quality) diagnostic ...the onscreen instructions. ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the Information and Support panel. 1 Printer Information: Shows printer information (such as the product model number, serial number, and firmware version number), the number of the colored blocks, clean the printheads....
User's Guide
Page 41
... printheads to 3.5 minutes. Click Calibrate Linefeed and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Calibrate Linefeed and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Align from the Information and Support panel. For Windows 2000, Windows XP, and Windows Server 2003, click the...
... printheads to 3.5 minutes. Click Calibrate Linefeed and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Calibrate Linefeed and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Align from the Information and Support panel. For Windows 2000, Windows XP, and Windows Server 2003, click the...
User's Guide
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... Lift the printhead latch. 4. Press down to ensure that the latch is properly engaged. If the printer does not print the pages, start the alignment process manually (see To align the printheads). You might have to apply some pressure to the left automatically, press and hold (Resume .... Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead to stop moving. 3. Wait while the printer initializes the printheads and prints the alignment pages. not print the pages, start the alignment process manually (see Supplies. 1....
... Lift the printhead latch. 4. Press down to ensure that the latch is properly engaged. If the printer does not print the pages, start the alignment process manually (see To align the printheads). You might have to apply some pressure to the left automatically, press and hold (Resume .... Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead to stop moving. 3. Wait while the printer initializes the printheads and prints the alignment pages. not print the pages, start the alignment process manually (see Supplies. 1....
User's Guide
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... up or using wireless communication. Printer is connected firmly to align the printheads. Check the printer software installation ▲ If the printer is complete, only the automatic alignment pages can be installed correctly. See Uninstalling the printer software. 40 Chapter 4 Maintaining and troubleshooting ENWW If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for voltage...
... up or using wireless communication. Printer is connected firmly to align the printheads. Check the printer software installation ▲ If the printer is complete, only the automatic alignment pages can be installed correctly. See Uninstalling the printer software. 40 Chapter 4 Maintaining and troubleshooting ENWW If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for voltage...
User's Guide
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Uncurl paper by bending it is aligned with the printer opening. ● Check for the media size you are loading. Reinstall the...If the rear access panel or duplex unit is not installed properly during a print job, media may fall off the printer. ● Remove excess media from a tray ● Make sure media is inserted properly. Resolving paper-feed problems For... the rear of the curl. ● Make sure the tray is loaded in the opposite direction of the printer. ENWW Resolving paper-feed problems 47 Media is not coming out correctly ● Make sure the output tray extension...
Uncurl paper by bending it is aligned with the printer opening. ● Check for the media size you are loading. Reinstall the...If the rear access panel or duplex unit is not installed properly during a print job, media may fall off the printer. ● Remove excess media from a tray ● Make sure media is inserted properly. Resolving paper-feed problems For... the rear of the curl. ● Make sure the tray is loaded in the opposite direction of the printer. ENWW Resolving paper-feed problems 47 Media is not coming out correctly ● Make sure the output tray extension...
User's Guide
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... markings in the trays is properly installed. Also make sure the guides are properly aligned. ● When reinserting a tray into the printer, do so gently. Forceful insertion with paper. ● When reinserting a tray into the printer, do so gently. Pages are loading. If needed, pull out the trays from...cause sheets to slide up within the printer, causing the printer to jam or pick multiple sheets at one time. ● Make sure the rear access panel or duplex unit is aligned to jam or pick multiple sheets at one time. ● Use HP media for the media size you are...
... markings in the trays is properly installed. Also make sure the guides are properly aligned. ● When reinserting a tray into the printer, do so gently. Forceful insertion with paper. ● When reinserting a tray into the printer, do so gently. Pages are loading. If needed, pull out the trays from...cause sheets to slide up within the printer, causing the printer to jam or pick multiple sheets at one time. ● Make sure the rear access panel or duplex unit is aligned to jam or pick multiple sheets at one time. ● Use HP media for the media size you are...
User's Guide
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This process takes about 8 minutes, and the alignment pages may be downloaded from www.hp.com/support/officejetprok550. The printer driver can be discarded after they are printed. Reinstall the printer software ▲ If you are specifying the correct drive letter. ● If ... the system requirements. Troubleshooting installation issues Problems printing an alignment page When printheads are installed or replaced, the printer automatically prints a few alignment pages to start the alignment process manually (see To align the printheads). If the printer does not print the pages, try to...
This process takes about 8 minutes, and the alignment pages may be downloaded from www.hp.com/support/officejetprok550. The printer driver can be discarded after they are printed. Reinstall the printer software ▲ If you are specifying the correct drive letter. ● If ... the system requirements. Troubleshooting installation issues Problems printing an alignment page When printheads are installed or replaced, the printer automatically prints a few alignment pages to start the alignment process manually (see To align the printheads). If the printer does not print the pages, try to...
User's Guide
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.... ● Always use media that conforms with specifications. To avoid jams ● Make sure that nothing is aligned against the right side of paper may cause sheets to slide up within the printer, causing the printer to print. ● Make sure media is blocking the paper path. ● Do not overload the trays... the media length and width guides are adjusted snugly against the media, but do so gently. See Loading media. ● When reinserting a tray into the printer, do not crinkle or bend it. 56 Chapter 4 Maintaining and troubleshooting ENWW
.... ● Always use media that conforms with specifications. To avoid jams ● Make sure that nothing is aligned against the right side of paper may cause sheets to slide up within the printer, causing the printer to print. ● Make sure media is blocking the paper path. ● Do not overload the trays... the media length and width guides are adjusted snugly against the media, but do so gently. See Loading media. ● When reinserting a tray into the printer, do not crinkle or bend it. 56 Chapter 4 Maintaining and troubleshooting ENWW
User's Guide
Page 79
... you to print the configuration page of the printer. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to this guide for help in performing basic printing tasks and troubleshooting. See To align the printheads. ● Clean Printheads: Guides you to correct problems with color tints. Select the printer and click Launch Utility. See To print...
... you to print the configuration page of the printer. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to this guide for help in performing basic printing tasks and troubleshooting. See To align the printheads. ● Clean Printheads: Guides you to correct problems with color tints. Select the printer and click Launch Utility. See To print...
User's Guide
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... perform linefeed calibration. You can find support for the printer. Select hp, select Utilities, and then select Network Printer Setup Utility. 4. Follow the onscreen instructions to correct problems with color tints. HP Printer Utility panels Information and Support panel ● Supplies Status...subnet mask. To open the Network Printer Setup Utility 1. See To clean the printheads. ● Align: Guides you through aligning the printheads. Select Library, and then select Printers. 3. See To align the printheads. ● Calibrate Color: Allows you to diagnose issues ...
... perform linefeed calibration. You can find support for the printer. Select hp, select Utilities, and then select Network Printer Setup Utility. 4. Follow the onscreen instructions to correct problems with color tints. HP Printer Utility panels Information and Support panel ● Supplies Status...subnet mask. To open the Network Printer Setup Utility 1. See To clean the printheads. ● Align: Guides you through aligning the printheads. Select Library, and then select Printers. 3. See To align the printheads. ● Calibrate Color: Allows you to diagnose issues ...
User's Guide
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...58 managing printer 66 cover ink cartridge cover illustration 5 top cover illustration 5 custom-sized media guidelines 15 printing 26 sizes supported 16 customer support electronic 100 HP Instant Support... part numbers 95 warranty 105 acoustic emissions 113 administer printer 66 administrator resetting network settings 67 resetting password 67 alignment pages problems printing 50 B black and white pages troubleshooting... 46 blank page printed troubleshooting 42 C cables regulatory compliance 116 calibrate color 37 ...
...58 managing printer 66 cover ink cartridge cover illustration 5 top cover illustration 5 custom-sized media guidelines 15 printing 26 sizes supported 16 customer support electronic 100 HP Instant Support... part numbers 95 warranty 105 acoustic emissions 113 administer printer 66 administrator resetting network settings 67 resetting password 67 alignment pages problems printing 50 B black and white pages troubleshooting... 46 blank page printed troubleshooting 42 C cables regulatory compliance 116 calibrate color 37 ...
User's Guide
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... 122 software installing on Mac OS 83 installing on both sides (duplexing) 24 printing problems troubleshooting 40 privacy while using HP Instant Support 73 wireless settings 86 SES. See customer support T temperature information 112 text print speeds 111 troubleshooting 42, ...online help (Windows) 2 uninstalling 92 version 101 warranty 105 printer management problems troubleshooting 49 Printer Services tab Toolbox (Windows) 71 Printer Status tab Toolbox (Windows) 70 printhead latch illustration 5 printheads aligning 33 checking health 31 cleaning 33 cleaning contacts 34 first-installation...
... 122 software installing on Mac OS 83 installing on both sides (duplexing) 24 printing problems troubleshooting 40 privacy while using HP Instant Support 73 wireless settings 86 SES. See customer support T temperature information 112 text print speeds 111 troubleshooting 42, ...online help (Windows) 2 uninstalling 92 version 101 warranty 105 printer management problems troubleshooting 49 Printer Services tab Toolbox (Windows) 71 Printer Status tab Toolbox (Windows) 70 printhead latch illustration 5 printheads aligning 33 checking health 31 cleaning 33 cleaning contacts 34 first-installation...