User's Guide
Page 6
......33 To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long...
......33 To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long...
User's Guide
Page 10
...Portable Document Format (PDF) document on the Starter CD. in the box with the printer. HP Instant Support Helps you to configure print settings, calibrate the printer, clean the printheads, print the configuration page of the features Available from any computer on the network.... The Toolbox is available as a printed guide in the printer driver. See HP Printer Utility (Mac OS). Available through ...
...Portable Document Format (PDF) document on the Starter CD. in the box with the printer. HP Instant Support Helps you to configure print settings, calibrate the printer, clean the printheads, print the configuration page of the features Available from any computer on the network.... The Toolbox is available as a printed guide in the printer driver. See HP Printer Utility (Mac OS). Available through ...
User's Guide
Page 39
... the problems persist after cleaning. Maintaining the printheads If printed characters are incomplete, or dots or lines are missing from the drop-down list in the Print Quality section, and click Apply. ● Printer driver (Windows): Click the Services tab. CAUTION HP is available only if the ENWW Maintaining the printheads 31 To print the...
... the problems persist after cleaning. Maintaining the printheads If printed characters are incomplete, or dots or lines are missing from the drop-down list in the Print Quality section, and click Apply. ● Printer driver (Windows): Click the Services tab. CAUTION HP is available only if the ENWW Maintaining the printheads 31 To print the...
User's Guide
Page 40
...(print quality) diagnostic page and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the trays and duplex unit, the ink level information, and the printhead health status. 2 Test Pattern 1: If the lines are pointing, ... printheads. 3 Test Pattern 2: If there are thin white lines across any of pages printed from the Information and Support panel. 1 Printer Information: Shows printer information (such as the product model number, serial number, and firmware version number), the number of the colored blocks, clean the printheads....
...(print quality) diagnostic page and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the trays and duplex unit, the ink level information, and the printhead health status. 2 Test Pattern 1: If the lines are pointing, ... printheads. 3 Test Pattern 2: If there are thin white lines across any of pages printed from the Information and Support panel. 1 Printer Information: Shows printer information (such as the product model number, serial number, and firmware version number), the number of the colored blocks, clean the printheads....
User's Guide
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...server: Click the Settings tab, click Printer Services in the left pane, select Clean printheads from the drop-down list in the Print Quality section, and click Apply. ● Printer driver (Windows): Click the Services tab. To align the printheads Whenever you can start the alignment ... onscreen instructions. ● HP Printer Utility (Mac OS): Click Align from the drop-down list in the Print Quality section, and click Apply. ● Printer driver (Windows): Click the Services tab. To clean the printheads NOTE Cleaning uses ink, so clean the printheads only when necessary. To ...
...server: Click the Settings tab, click Printer Services in the left pane, select Clean printheads from the drop-down list in the Print Quality section, and click Apply. ● Printer driver (Windows): Click the Services tab. To align the printheads Whenever you can start the alignment ... onscreen instructions. ● HP Printer Utility (Mac OS): Click Align from the drop-down list in the Print Quality section, and click Apply. ● Printer driver (Windows): Click the Services tab. To clean the printheads NOTE Cleaning uses ink, so clean the printheads only when necessary. To ...
User's Guide
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... and Support panel. Lift the handle of its slot. 5. Click Clean Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the printer. 3. Lift the printhead latch. 4. Electrical contacts contain sensitive electronic components that can be damaged...
... and Support panel. Lift the handle of its slot. 5. Click Clean Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the printer. 3. Lift the printhead latch. 4. Electrical contacts contain sensitive electronic components that can be damaged...
User's Guide
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... nozzle damage. Plug in the power cord and turn on the printhead but do not touch the nozzles. Wipe the electrical contacts on the printer. Ink will be visible on . Clean the electrical contacts in contact with a clean, dry, soft and lintfree cloth. 9. The control panel should ...indicate that the latch is missing. 10 Insert the printhead into its color-coded slot (the label on the printhead must match the label...
... nozzle damage. Plug in the power cord and turn on the printhead but do not touch the nozzles. Wipe the electrical contacts on the printer. Ink will be visible on . Clean the electrical contacts in contact with a clean, dry, soft and lintfree cloth. 9. The control panel should ...indicate that the latch is missing. 10 Insert the printhead into its color-coded slot (the label on the printhead must match the label...
User's Guide
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... the printer initializes the printheads and prints the alignment pages. To replace the printheads NOTE To find out which corresponds to the . Open the top cover. 2. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead to ... Close the top cover. 9. Wait while the printer initializes the printheads and prints the alignment pages. 14 If one or both the printhead lights still blink, repeat the cleaning procedure described above for . If the printer does . Remove the new printhead from its package, and then remove its slot....
... the printer initializes the printheads and prints the alignment pages. To replace the printheads NOTE To find out which corresponds to the . Open the top cover. 2. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead to ... Close the top cover. 9. Wait while the printer initializes the printheads and prints the alignment pages. 14 If one or both the printhead lights still blink, repeat the cleaning procedure described above for . If the printer does . Remove the new printhead from its package, and then remove its slot....
User's Guide
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... printhead ▲ After removing the printhead, turn off the printer, wait about network connections, see Configuring the printer (Windows), Configuring the printer (Mac OS), or the documentation provided by your network vendors. Check the printer setup for the printer. Printer takes a long time to connect the printer. ● The network hub, switch, or router is inserted into its correct color...
... printhead ▲ After removing the printhead, turn off the printer, wait about network connections, see Configuring the printer (Windows), Configuring the printer (Mac OS), or the documentation provided by your network vendors. Check the printer setup for the printer. Printer takes a long time to connect the printer. ● The network hub, switch, or router is inserted into its correct color...
User's Guide
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...). Something on the page is low (see which cartridge is missing or incorrect Check the printheads ▲ Print the print quality diagnostic page on a wireless network. Check the printer location and length of USB cable ▲ High electromagnetic fields (such as the print quality...printer. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). Check the media settings ● Make sure you are not overloaded. Check the color print settings ▲ Make sure Print in Grayscale is not selected in the printer...
...). Something on the page is low (see which cartridge is missing or incorrect Check the printheads ▲ Print the print quality diagnostic page on a wireless network. Check the printer location and length of USB cable ▲ High electromagnetic fields (such as the print quality...printer. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). Check the media settings ● Make sure you are not overloaded. Check the color print settings ▲ Make sure Print in Grayscale is not selected in the printer...
User's Guide
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... to print again. Poor print quality and unexpected printouts Poor quality printouts Check the printheads and ink cartridges ● Print the print quality diagnostic page on a clean sheet of media loaded in the printer driver that contains the media that is on and not flashing, reconnect the cable.... jobs from the print spooler. Check the type of white paper. When the Power light is printing, the printer might be damaged. Make sure the media used meets HP specifications, and try to printouts. If prompted by USB cables) can print other documents from the source of...
... to print again. Poor print quality and unexpected printouts Poor quality printouts Check the printheads and ink cartridges ● Print the print quality diagnostic page on a clean sheet of media loaded in the printer driver that contains the media that is on and not flashing, reconnect the cable.... jobs from the print spooler. Check the type of white paper. When the Power light is printing, the printer might be damaged. Make sure the media used meets HP specifications, and try to printouts. If prompted by USB cables) can print other documents from the source of...
User's Guide
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Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of white paper. Printout shows bleeding colors Check the print settings ▲ Some media type settings (such as for gaps in the printer driver. Check the ink cartridges ▲ Make sure ink cartridges have not been tampered with. HP does not guarantee or...
Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of white paper. Printout shows bleeding colors Check the print settings ▲ Some media type settings (such as for gaps in the printer driver. Check the ink cartridges ▲ Make sure ink cartridges have not been tampered with. HP does not guarantee or...
User's Guide
Page 58
... minutes, and the alignment pages may be discarded after they are installed or replaced, the printer automatically prints a few alignment pages to perform a clean uninstallation of the following, run the installation program again. Verify the computer requirements ▲ ... NOTE After correcting any of the printer software. Problems installing software NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. Verify installation preliminaries ● Before installing software on the Starter CD) to align the printheads. See System requirements. See Uninstalling ...
... minutes, and the alignment pages may be discarded after they are installed or replaced, the printer automatically prints a few alignment pages to perform a clean uninstallation of the following, run the installation program again. Verify the computer requirements ▲ ... NOTE After correcting any of the printer software. Problems installing software NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. Verify installation preliminaries ● Before installing software on the Starter CD) to align the printheads. See System requirements. See Uninstalling ...
User's Guide
Page 79
... you to print the configuration page of the printer. See To clean the printheads. ● Calibrate Linefeed: Allows you to perform color calibration to perform linefeed calibration. See To calibrate the linefeed. ● Calibrate Color: Allows you to correct problems with color tints. To open the HP Printer Utility 1. Select the printer and click Launch Utility. This page contains...
... you to print the configuration page of the printer. See To clean the printheads. ● Calibrate Linefeed: Allows you to perform color calibration to perform linefeed calibration. See To calibrate the linefeed. ● Calibrate Color: Allows you to correct problems with color tints. To open the HP Printer Utility 1. Select the printer and click Launch Utility. This page contains...
User's Guide
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... Utility (Mac OS) The tool allows you to perform color calibration to configure network settings for the printer. See To calibrate the linefeed. ● HP Support: Gain access to print the configuration page of the printer. You can find support for network connectivity. See To clean the printheads. ● Align: Guides you can configure wireless settings...
... Utility (Mac OS) The tool allows you to perform color calibration to configure network settings for the printer. See To calibrate the linefeed. ● HP Support: Gain access to print the configuration page of the printer. You can find support for network connectivity. See To clean the printheads. ● Align: Guides you can configure wireless settings...
User's Guide
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...Index 127 See pages per inch (dpi) 112 S SecureEasySetup (SES) using 88 security managing 66 security while using HP Instant Support 73 processor specifications 110 purchasing online system requirements 96 Q quality. See print quality R radio interference reducing ... version 101 warranty 105 printer management problems troubleshooting 49 Printer Services tab Toolbox (Windows) 71 Printer Status tab Toolbox (Windows) 70 printhead latch illustration 5 printheads aligning 33 checking health 31 cleaning 33 cleaning contacts 34 first-installation and end-of printer 40 ozone-depleting chemicals ...
...Index 127 See pages per inch (dpi) 112 S SecureEasySetup (SES) using 88 security managing 66 security while using HP Instant Support 73 processor specifications 110 purchasing online system requirements 96 Q quality. See print quality R radio interference reducing ... version 101 warranty 105 printer management problems troubleshooting 49 Printer Services tab Toolbox (Windows) 71 Printer Status tab Toolbox (Windows) 70 printhead latch illustration 5 printheads aligning 33 checking health 31 cleaning 33 cleaning contacts 34 first-installation and end-of printer 40 ozone-depleting chemicals ...