User's Guide
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...Front view...5 Control panel...6 Back view...7 2 Installing the accessories Installing the duplex unit...10 Installing tray 2...11 3 Using the printer Selecting print media...14 Tips for selecting and using print media 14 Understanding specifications for supported media 15 Understanding supported sizes 15 ...on special or custom-sized media (Windows 26 To print on special or custom-sized media (Mac OS 26 4 Maintaining and troubleshooting Replacing the ink cartridges...30 Maintaining the printheads...31 To check printhead health...31 To print the print quality diagnostic page 31 ENWW iii
...Front view...5 Control panel...6 Back view...7 2 Installing the accessories Installing the duplex unit...10 Installing tray 2...11 3 Using the printer Selecting print media...14 Tips for selecting and using print media 14 Understanding specifications for supported media 15 Understanding supported sizes 15 ...on special or custom-sized media (Windows 26 To print on special or custom-sized media (Mac OS 26 4 Maintaining and troubleshooting Replacing the ink cartridges...30 Maintaining the printheads...31 To check printhead health...31 To print the print quality diagnostic page 31 ENWW iii
User's Guide
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... To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long...
... To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long...
User's Guide
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4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
User's Guide
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...caused by clogged ink nozzles and you decide whether to run any problem areas, and perform the recommended actions (see Calibrating the color). 4. When the quality of printouts deteriorates, complete the relevant steps based on printed pages have shifted visibly towards yellow, magenta, ...(Windows): Open the Toolbox (see To check printhead health). 2. Check the health of the printheads (see To open the embedded Web server). Replace the printheads, if the problems persist after cleaning. CAUTION HP is not responsible for damage to the printer that results from the drop-down list in the...
...caused by clogged ink nozzles and you decide whether to run any problem areas, and perform the recommended actions (see Calibrating the color). 4. When the quality of printouts deteriorates, complete the relevant steps based on printed pages have shifted visibly towards yellow, magenta, ...(Windows): Open the Toolbox (see To check printhead health). 2. Check the health of the printheads (see To open the embedded Web server). Replace the printheads, if the problems persist after cleaning. CAUTION HP is not responsible for damage to the printer that results from the drop-down list in the...
User's Guide
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...printheads are misaligned, you replace a printhead, the printer automatically aligns the printheads to 3.5 minutes. For Windows 2000, Windows XP, and Windows Server 2003, click the Service this Device button (this option is available only if the Toolbox is installed), and then click the Printer... only if the ENWW Maintaining the printheads 33 Click Align Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Align Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Calibrate ...
...printheads are misaligned, you replace a printhead, the printer automatically aligns the printheads to 3.5 minutes. For Windows 2000, Windows XP, and Windows Server 2003, click the Service this Device button (this option is available only if the Toolbox is installed), and then click the Printer... only if the ENWW Maintaining the printheads 33 Click Align Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Align Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Calibrate ...
User's Guide
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... (Resume button) for . Wait while the printer initializes the printheads and prints the alignment pages. Open the top cover. 2. the printhead which corresponds to the blinking printhead light. 15 If one or both the printhead lights still blink, replace the printhead which corresponds to the . not print the... its slot. 5. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead to ensure proper contact. 7. Close the top cover. 9. Lift the handle of a printhead and use it to pull the printhead out of its orange protective caps...
... (Resume button) for . Wait while the printer initializes the printheads and prints the alignment pages. Open the top cover. 2. the printhead which corresponds to the blinking printhead light. 15 If one or both the printhead lights still blink, replace the printhead which corresponds to the . not print the... its slot. 5. Insert the printhead into its color-coded slot (the label on the printhead must match the label on the printhead to ensure proper contact. 7. Close the top cover. 9. Lift the handle of a printhead and use it to pull the printhead out of its orange protective caps...
User's Guide
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If you are not satisfied with the appearance of the colors, you replace a printhead, the printer automatically calibrates the colors to calibrate color from the Information and Support panel. For Windows 2000, Windows XP, and Windows Server 2003, click the Service ...is installed), and then click the Printer Services tab. Click Calibrate Color and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Calibrate Color and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Calibrate Color from the drop-down list in...
If you are not satisfied with the appearance of the colors, you replace a printhead, the printer automatically calibrates the colors to calibrate color from the Information and Support panel. For Windows 2000, Windows XP, and Windows Server 2003, click the Service ...is installed), and then click the Printer Services tab. Click Calibrate Color and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Calibrate Color and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Calibrate Color from the drop-down list in...
User's Guide
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...persists, visit HP website (www.hp.com/ support/officejetprok550) for voltage requirements. Check the printhead initialization ▲ When printheads are not covered and the printer is in a cool, dry location. otherwise, the printer software might not be printed. Resolving printing problems Printer shuts down ...unexpectedly Check the power and power connections ▲ Make sure the printer is connected firmly to align the printheads. Make sure the vents are installed or replaced, the printer automatically prints a few alignment pages to a functioning alternating current (AC) ...
...persists, visit HP website (www.hp.com/ support/officejetprok550) for voltage requirements. Check the printhead initialization ▲ When printheads are not covered and the printer is in a cool, dry location. otherwise, the printer software might not be printed. Resolving printing problems Printer shuts down ...unexpectedly Check the power and power connections ▲ Make sure the printer is connected firmly to align the printheads. Make sure the vents are installed or replaced, the printer automatically prints a few alignment pages to a functioning alternating current (AC) ...
User's Guide
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... inserted into its correct color-coded slot. Printer takes a long time to print Check the system configuration ▲ Make sure the computer meets the minimum system requirements for network environment ▲ Ensure the correct printer driver and printer driver port are not using... the firewall. See Maintaining the printheads. After the printer has restarted, reinsert the printhead. Check any personal firewall software installed on the back of the printer. See Configure network settings. See To replace the printheads. ● Remove the printhead, and check to make sure the...
... inserted into its correct color-coded slot. Printer takes a long time to print Check the system configuration ▲ Make sure the computer meets the minimum system requirements for network environment ▲ Ensure the correct printer driver and printer driver port are not using... the firewall. See Maintaining the printheads. After the printer has restarted, reinsert the printhead. Check any personal firewall software installed on the back of the printer. See Configure network settings. See To replace the printheads. ● Remove the printhead, and check to make sure the...
User's Guide
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...page prints, the black cartridge might be empty. Check the color print settings ▲ Make sure Print in the printer driver. Also, it is recommended that you use a .... See Loading media. 42 Chapter 4 Maintaining and troubleshooting ENWW The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic...overloaded. See Replacing the ink cartridges. Check for reducing interference on a clean sheet of these electromagnetic fields. Something on the page is missing or incorrect Check the printheads ▲ Print...
...page prints, the black cartridge might be empty. Check the color print settings ▲ Make sure Print in the printer driver. Also, it is recommended that you use a .... See Loading media. 42 Chapter 4 Maintaining and troubleshooting ENWW The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic...overloaded. See Replacing the ink cartridges. Check for reducing interference on a clean sheet of these electromagnetic fields. Something on the page is missing or incorrect Check the printheads ▲ Print...
User's Guide
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... the media used meets HP specifications, and try printing a backup copy of your document, if available. 44 Chapter 4 Maintaining and troubleshooting ENWW Check the printer location and length of the job. Move the printer away from the print ...printheads and ink cartridges ● Print the print quality diagnostic page on a clean sheet of these electromagnetic fields. Evaluate any problem areas, and perform the recommended actions (see To print the print quality diagnostic page). ● Replace any remaining jobs from the source of media you have selected the tray in the printer...
... the media used meets HP specifications, and try printing a backup copy of your document, if available. 44 Chapter 4 Maintaining and troubleshooting ENWW Check the printer location and length of the job. Move the printer away from the print ...printheads and ink cartridges ● Print the print quality diagnostic page on a clean sheet of these electromagnetic fields. Evaluate any problem areas, and perform the recommended actions (see To print the print quality diagnostic page). ● Replace any remaining jobs from the source of media you have selected the tray in the printer...
User's Guide
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...the computer meets the system requirements. Restart your computer and reinstall the software. Troubleshooting installation issues Problems printing an alignment page When printheads are specifying the correct drive letter. ● If the computer cannot recognize the Starter CD in the CD drive, inspect ...the same subnet as the computers that you type, ensure you are installed or replaced, the printer automatically prints a few alignment pages to the CD drive that will be downloaded from www.hp.com/support/officejetprok550. This process takes about 8 minutes, and the alignment pages...
...the computer meets the system requirements. Restart your computer and reinstall the software. Troubleshooting installation issues Problems printing an alignment page When printheads are specifying the correct drive letter. ● If the computer cannot recognize the Starter CD in the CD drive, inspect ...the same subnet as the computers that you type, ensure you are installed or replaced, the printer automatically prints a few alignment pages to the CD drive that will be downloaded from www.hp.com/support/officejetprok550. This process takes about 8 minutes, and the alignment pages...
User's Guide
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... the ink cartridge indicated is on . One or more of the ink cartridges are missing. ● Install the printhead indicated, and then try to print. ● If the error persists, replace the printhead indicated. CAUTION Printer services or repairs required as a result of using this cartridge is on, and one or more of the...
... the ink cartridge indicated is on . One or more of the ink cartridges are missing. ● Install the printhead indicated, and then try to print. ● If the error persists, replace the printhead indicated. CAUTION Printer services or repairs required as a result of using this cartridge is on, and one or more of the...
User's Guide
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... button to view information about replacement ink cartridges and expirations dates. ● Printer errors: Click the Printer Status tab, click Preferences, and then select one or more check boxes to enable viewing of ink cartridges and printheads. See Printer lights reference for monitoring the printer. Control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS) Obtain...
... button to view information about replacement ink cartridges and expirations dates. ● Printer errors: Click the Printer Status tab, click Preferences, and then select one or more check boxes to enable viewing of ink cartridges and printheads. See Printer lights reference for monitoring the printer. Control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS) Obtain...
User's Guide
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... 'fair', then the print quality must be replaced as the printer will not function until it is 'replace', then the printhead should be monitored, but the printhead does not need to call HP, it is connected to help troubleshoot printer problems; The configuration page also contains a log of the ink cartridges. 3. Printhead Status: Shows the status of the...
... 'fair', then the print quality must be replaced as the printer will not function until it is 'replace', then the printhead should be monitored, but the printhead does not need to call HP, it is connected to help troubleshoot printer problems; The configuration page also contains a log of the ink cartridges. 3. Printhead Status: Shows the status of the...
User's Guide
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... cartridge does not affect either repair or replace the product, at HP's option. 6. If HP is unable to service the printer for the particular failure or damage. 5. Hewlett-Packard limited warranty statement HP product Software Accessories Ink Cartridges Printheads Printer peripheral hardware (see www.hp.com/support/inkjet_warranty. Improper maintenance or modification; HP shall have no obligation to repair...
... cartridge does not affect either repair or replace the product, at HP's option. 6. If HP is unable to service the printer for the particular failure or damage. 5. Hewlett-Packard limited warranty statement HP product Software Accessories Ink Cartridges Printheads Printer peripheral hardware (see www.hp.com/support/inkjet_warranty. Improper maintenance or modification; HP shall have no obligation to repair...
User's Guide
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... are two ways to return a product under warranty: ● Visit the retailer where you bought the product (subject to replace the ink cartridge before the ink is old enough, it loses water. It is recommended to the retailer's return policy). ...printheads or other parts of printhead installation, see the "Printhead Status" section on the configuration page. When ink is old enough to www.hp.com/support/inkjet_warranty and select your product covered under the "Ink Cartridge Status" section on the configuration page. HP Inkjet Supplies - If expired ink is detected, the printer...
... are two ways to return a product under warranty: ● Visit the retailer where you bought the product (subject to replace the ink cartridge before the ink is old enough, it loses water. It is recommended to the retailer's return policy). ...printheads or other parts of printhead installation, see the "Printhead Status" section on the configuration page. When ink is old enough to www.hp.com/support/inkjet_warranty and select your product covered under the "Ink Cartridge Status" section on the configuration page. HP Inkjet Supplies - If expired ink is detected, the printer...
User's Guide
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...73 myPrintMileage 73 security and privacy 73 HP Printer Utility (Mac OS) managing printer 66 HP Web Jetadmin description 72 managing printer 66 humidity specifications 112 I Information tab Toolbox (Windows) 71 ink monitoring 67, 69 ink cartridges estimated ink levels 31, 75 expiration dates 75 installing, replacing 30 lights 58 part numbers 75,...memory specifications 110 missing lines or dots troubleshooting 46 missing or incorrect information troubleshooting 42 monitor ink levels 67 media usage 67 printer 66 printer operations and status 67 printhead health status 67 supplies usage 67 MSDSs.
...73 myPrintMileage 73 security and privacy 73 HP Printer Utility (Mac OS) managing printer 66 HP Web Jetadmin description 72 managing printer 66 humidity specifications 112 I Information tab Toolbox (Windows) 71 ink monitoring 67, 69 ink cartridges estimated ink levels 31, 75 expiration dates 75 installing, replacing 30 lights 58 part numbers 75,...memory specifications 110 missing lines or dots troubleshooting 46 missing or incorrect information troubleshooting 42 monitor ink levels 67 media usage 67 printer 66 printer operations and status 67 printhead health status 67 supplies usage 67 MSDSs.
User's Guide
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...cord statement 117 PowerSave mode 122 ppm. warranty dates 75 health, status 31, 75 ink usage 75 installing, replacing 36 lights 58 maintaining 31 part numbers 75, 98 purchasing online 96 supported 109 warranty 105, 108 printing ...Printer Status tab Toolbox (Windows) 70 printhead latch illustration 5 printheads aligning 33 checking health 31 cleaning 33 cleaning contacts 34 first-installation and end-of- See SecureEasySetup (SES) setup poster 2 Sleep mode 122 software installing on Mac OS 83 installing on both sides (duplexing) 24 printing problems troubleshooting 40 privacy while using HP...
...cord statement 117 PowerSave mode 122 ppm. warranty dates 75 health, status 31, 75 ink usage 75 installing, replacing 36 lights 58 maintaining 31 part numbers 75, 98 purchasing online 96 supported 109 warranty 105, 108 printing ...Printer Status tab Toolbox (Windows) 70 printhead latch illustration 5 printheads aligning 33 checking health 31 cleaning 33 cleaning contacts 34 first-installation and end-of- See SecureEasySetup (SES) setup poster 2 Sleep mode 122 software installing on Mac OS 83 installing on both sides (duplexing) 24 printing problems troubleshooting 40 privacy while using HP...