User's Guide
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... Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a ... 51 Clearing jams...54 To clear a jam...54 To avoid jams...56 5 Printer lights reference Interpreting control panel lights...58 Interpreting network connector lights...62 6 Configuring and managing the printer Managing the printer...66 Overview of printer management tasks 66 iv ENWW
... Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a ... 51 Clearing jams...54 To clear a jam...54 To avoid jams...56 5 Printer lights reference Interpreting control panel lights...58 Interpreting network connector lights...62 6 Configuring and managing the printer Managing the printer...66 Overview of printer management tasks 66 iv ENWW
User's Guide
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... connection) Allows you quickly identify, diagnose, and resolve printing problems. See HP Instant Support. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to printer maintenance services. HP Instant Support Helps you to view status information, change settings, and manage the printer from the website. See Printer lights reference. 2 Chapter 1 Getting started guide Provides instructions for the product...
... connection) Allows you quickly identify, diagnose, and resolve printing problems. See HP Instant Support. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to printer maintenance services. HP Instant Support Helps you to view status information, change settings, and manage the printer from the website. See Printer lights reference. 2 Chapter 1 Getting started guide Provides instructions for the product...
User's Guide
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Control panel For more information about interpreting control-panel lights, see Printer lights reference. 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights 6 Chapter 1 Getting started ENWW
Control panel For more information about interpreting control-panel lights, see Printer lights reference. 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights 6 Chapter 1 Getting started ENWW
User's Guide
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...pull the printhead out of the printhead (which corresponds to the blinking printhead light) and use water. 34 Chapter 4 Maintaining and troubleshooting ENWW Lift the ...After printheads are installed, if one or both printhead lights on the printheads and in the printer. Suitable materials include paper coffee filters and eyeglass lens...clean the electrical contacts on the control panel begin to blink and the printer will not print, you have attempted to stop moving, then, unplug... click the Printer Services tab. Click Clean Printheads and follow the onscreen instructions. ● Toolbox ...
...pull the printhead out of the printhead (which corresponds to the blinking printhead light) and use water. 34 Chapter 4 Maintaining and troubleshooting ENWW Lift the ...After printheads are installed, if one or both printhead lights on the printheads and in the printer. Suitable materials include paper coffee filters and eyeglass lens...clean the electrical contacts on the control panel begin to blink and the printer will not print, you have attempted to stop moving, then, unplug... click the Printer Services tab. Click Clean Printheads and follow the onscreen instructions. ● Toolbox ...
User's Guide
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...the cleaning procedure described above for the carriage to ensure proper contact. 7. Remove the new printhead from its package, and then remove its color-coded slot (the label on the printhead must match the label on the printhead to stop moving. 3. Pull the printhead latch all the ...way forward, and then press down firmly on the printhead latch). blinking printhead light. 16 Wait while the printer initializes the printheads and prints the alignment pages. If the printer does . Close the top cover. 9. If the carriage does not move to the . Lift the ...
...the cleaning procedure described above for the carriage to ensure proper contact. 7. Remove the new printhead from its package, and then remove its color-coded slot (the label on the printhead must match the label on the printhead to stop moving. 3. Pull the printhead latch all the ...way forward, and then press down firmly on the printhead latch). blinking printhead light. 16 Wait while the printer initializes the printheads and prints the alignment pages. If the printer does . Close the top cover. 9. If the carriage does not move to the . Lift the ...
User's Guide
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To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn) 1. Press / (Configuration Page button) to resolve printing problems. ● For paper jam, see Clearing jams. ● For paper-feed problems, such as the paper skew and paper pick, see Resolving paper-feed problems. Some printer problems can be resolved by resetting the printer. By default, the...
To reset the printer's network settings (HP Officejet Pro K550dtn/K550dtwn) 1. Press / (Configuration Page button) to resolve printing problems. ● For paper jam, see Clearing jams. ● For paper-feed problems, such as the paper skew and paper pick, see Resolving paper-feed problems. Some printer problems can be resolved by resetting the printer. By default, the...
User's Guide
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.... ● You are not running too many programs when you are firmly connected to the printer. For Mac OS, set the printer as the default in their correct color-coded slots. Close programs that you have removed the orange protective caps from each one to ...initialize the printer after the printheads are on or blinking, see Printer lights reference. ● No error messages appear on each printhead. ● Printhead latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is not jammed in the printer. ●...
.... ● You are not running too many programs when you are firmly connected to the printer. For Mac OS, set the printer as the default in their correct color-coded slots. Close programs that you have removed the orange protective caps from each one to ...initialize the printer after the printheads are on or blinking, see Printer lights reference. ● No error messages appear on each printhead. ● Printhead latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is not jammed in the printer. ●...
User's Guide
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... automatic alignment pages can be installed correctly. If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for the latest troubleshooting information, or product fixes and updates. otherwise, the printer software might not be printed. If the vents are not covered and the...in a cool, dry location. This process takes about 20 seconds, and reconnect the cables. Check the printer vents ▲ The printer vents are on the sides of the printer. All printer lights are located on A non-recoverable error has occurred ▲ Disconnect all cables (such as power cord...
... automatic alignment pages can be installed correctly. If the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for the latest troubleshooting information, or product fixes and updates. otherwise, the printer software might not be printed. If the vents are not covered and the...in a cool, dry location. This process takes about 20 seconds, and reconnect the cables. Check the printer vents ▲ The printer vents are on the sides of the printer. All printer lights are located on A non-recoverable error has occurred ▲ Disconnect all cables (such as power cord...
User's Guide
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...intrusion. However, the firewall might want to assign the printer a static IP address and re-enable the firewall. Printer does not accept printhead Check the printhead latch ▲ Make sure the printhead latch is inserted into its correct color-coded slot. See To replace the printheads. ●... sure both ends of the network cable are secure. ● If the printer is connected to connect the printer. ● The network hub, switch, or router is turned on and working properly. See Interpreting network connector lights. ● Make sure you are not using a phone cord to a network...
...intrusion. However, the firewall might want to assign the printer a static IP address and re-enable the firewall. Printer does not accept printhead Check the printhead latch ▲ Make sure the printhead latch is inserted into its correct color-coded slot. See To replace the printheads. ●... sure both ends of the network cable are secure. ● If the printer is connected to connect the printer. ● The network hub, switch, or router is turned on and working properly. See Interpreting network connector lights. ● Make sure you are not using a phone cord to a network...
User's Guide
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...provide information about ink levels. See Guidelines for the document do not exceed the printable area of white paper. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). Check the margin settings ▲ Make... you use a USB cable that you select the correct print quality settings in the printer driver for empty ink cartridges ▲ Check the printer lights to see Interpreting control panel lights). Check the color print settings ▲ Make sure Print in Grayscale is low (see which cartridge is...
...provide information about ink levels. See Guidelines for the document do not exceed the printable area of white paper. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). Check the margin settings ▲ Make... you use a USB cable that you select the correct print quality settings in the printer driver for empty ink cartridges ▲ Check the printer lights to see Interpreting control panel lights). Check the color print settings ▲ Make sure Print in Grayscale is low (see which cartridge is...
User's Guide
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... those generated by the computer to print again. If the printer does not return to print again. When the Power light is on the printer without connecting the cable, and delete any ink cartridges that is printing, the printer might be damaged. If you have selected the tray in ...to a poor cable connection. See Replacing the ink cartridges. If the problem persists, turn off the printer, disconnect the cable from the print spooler. Make sure the media used meets HP specifications, and try to the ready state, cancel all jobs and wait again. See Understanding specifications ...
... those generated by the computer to print again. If the printer does not return to print again. When the Power light is on the printer without connecting the cable, and delete any ink cartridges that is printing, the printer might be damaged. If you have selected the tray in ...to a poor cable connection. See Replacing the ink cartridges. If the problem persists, turn off the printer, disconnect the cable from the print spooler. Make sure the media used meets HP specifications, and try to the ready state, cancel all jobs and wait again. See Understanding specifications ...
User's Guide
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... Configure Port. On the Ports tabbed page, click Add Port. Problems connecting to communicate with a static IP address. Alternatively, create a new HP standard TCP/IP port (using the printer's IP address. 5. If a time-out response appears, the IP address is incorrect. ● If you might resolve some installation problems (...MS-DOS prompt: C:\Ping 123.123.123.123 If a reply appears, the IP address is unable to a wired network ● If the Link light on the network connector does not turn on, make sure that the network ports created in the dialog box and make sure that all of...
... Configure Port. On the Ports tabbed page, click Add Port. Problems connecting to communicate with a static IP address. Alternatively, create a new HP standard TCP/IP port (using the printer's IP address. 5. If a time-out response appears, the IP address is incorrect. ● If you might resolve some installation problems (...MS-DOS prompt: C:\Ping 123.123.123.123 If a reply appears, the IP address is unable to a wired network ● If the Link light on the network connector does not turn on, make sure that the network ports created in the dialog box and make sure that all of...
User's Guide
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... ENWW Troubleshooting installation issues 53 Uninstall the printer software completely, and then reinstall the software. If the value is connected to avoid any given point of the printer. Check the printer lights ● If the Configuration Page light keeps blinking, the device might be faulty.... ● If the Configuration Page light does not light up, check the network status and connection type information...
... ENWW Troubleshooting installation issues 53 Uninstall the printer software completely, and then reinstall the software. If the value is connected to avoid any given point of the printer. Check the printer lights ● If the Configuration Page light keeps blinking, the device might be faulty.... ● If the Configuration Page light does not light up, check the network status and connection type information...
User's Guide
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5 Printer lights reference The printer lights indicate printer status and are useful for diagnosing printing problems. This section contains information about the printer lights, what they indicate, and what action to take if necessary. ● Interpreting control panel lights ● Interpreting network connector lights ENWW 57
5 Printer lights reference The printer lights indicate printer status and are useful for diagnosing printing problems. This section contains information about the printer lights, what they indicate, and what action to take if necessary. ● Interpreting control panel lights ● Interpreting network connector lights ENWW 57
User's Guide
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... ready. ▲ No action is on. The Power light is required. 58 Chapter 5 Printer lights reference ENWW Interpreting control panel lights 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights For more information, visit HP website (www.hp.com/support/officejetprok550) for the latest troubleshooting information, or product fixes...
... ready. ▲ No action is on. The Power light is required. 58 Chapter 5 Printer lights reference ENWW Interpreting control panel lights 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights For more information, visit HP website (www.hp.com/support/officejetprok550) for the latest troubleshooting information, or product fixes...
User's Guide
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... sure the rear access panel (HP Officejet Pro K550) or the duplex unit (HP Officejet Pro K550dtn/ K550dtwn) is jammed in manual duplex mode. Locate and clear the jam. The printer is not closed . A cover is in the printer. ▲ Remove all covers are on and the Resume light blinks. The Power light and the Resume light are completely closed completely. ▲...
... sure the rear access panel (HP Officejet Pro K550) or the duplex unit (HP Officejet Pro K550dtn/ K550dtwn) is jammed in manual duplex mode. Locate and clear the jam. The printer is not closed . A cover is in the printer. ▲ Remove all covers are on and the Resume light blinks. The Power light and the Resume light are completely closed completely. ▲...
User's Guide
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...cartridges will not be replaced before you choose to print. ● If the error persists, replace the ink cartridge indicated. 60 Chapter 5 Printer lights reference ENWW One or more of the printheads are faulty or need attention. ● Ensure the printhead indicated is properly installed, and then ...the warranty. One or more of the printheads are out of the printhead lights blink. CAUTION Printer services or repairs required as a result of using this cartridge is on , and one or more of the ink cartridge lights blink. The Power light, and one or more of the printhead...
...cartridges will not be replaced before you choose to print. ● If the error persists, replace the ink cartridge indicated. 60 Chapter 5 Printer lights reference ENWW One or more of the printheads are faulty or need attention. ● Ensure the printhead indicated is properly installed, and then ...the warranty. One or more of the printheads are out of the printhead lights blink. CAUTION Printer services or repairs required as a result of using this cartridge is on , and one or more of the ink cartridge lights blink. The Power light, and one or more of the printhead...
User's Guide
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One or more of the ink cartridges are low on . The Configuration Page light blinks. (HP Officejet Pro K550dtwn) The Configuration Page light is on. (HP Officejet Pro K550dtwn) All lights are on ink and will need to set up the printer, the printer is receiving wireless information from the USB flash drive. Each of the above processes takes less than 2 minutes...
One or more of the ink cartridges are low on . The Configuration Page light blinks. (HP Officejet Pro K550dtwn) The Configuration Page light is on. (HP Officejet Pro K550dtwn) All lights are on ink and will need to set up the printer, the printer is receiving wireless information from the USB flash drive. Each of the above processes takes less than 2 minutes...
User's Guide
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... off when the printer is connected using a network cable. The printer is receiving or transmitting data over the network. Activity light is required. 62 Chapter 5 Printer lights reference ENWW Light description/Light pattern Explanation and recommended action Link light is on . Link light is on . Activity light blinks. Interpreting network connector lights 1 Activity light 2 Network connector 3 Link light NOTE The printer's wireless communication is...
... off when the printer is connected using a network cable. The printer is receiving or transmitting data over the network. Activity light is required. 62 Chapter 5 Printer lights reference ENWW Light description/Light pattern Explanation and recommended action Link light is on . Link light is on . Activity light blinks. Interpreting network connector lights 1 Activity light 2 Network connector 3 Link light NOTE The printer's wireless communication is...
User's Guide
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Light description/Light pattern Link light is off. If the printer is connected, see Problems connecting to the network. ▲ If the printer is turned off . ENWW Interpreting network connector lights 63 Activity light is off , turn on and a network cable is turned on the printer. Explanation and recommended action The printer is turned off or is not connected to a network.
Light description/Light pattern Link light is off. If the printer is connected, see Problems connecting to the network. ▲ If the printer is turned off . ENWW Interpreting network connector lights 63 Activity light is off , turn on and a network cable is turned on the printer. Explanation and recommended action The printer is turned off or is not connected to a network.