User's Guide
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......5 Front view...5 Control panel...6 Back view...7 2 Installing the accessories Installing the duplex unit...10 Installing tray 2...11 3 Using the printer Selecting print media...14 Tips for selecting and using print media 14 Understanding specifications for supported media 15 Understanding supported sizes 15 Understanding supported ...media (Windows 26 To print on special or custom-sized media (Mac OS 26 4 Maintaining and troubleshooting Replacing the ink cartridges...30 Maintaining the printheads...31 To check printhead health...31 To print the print quality diagnostic page 31 ENWW iii
......5 Front view...5 Control panel...6 Back view...7 2 Installing the accessories Installing the duplex unit...10 Installing tray 2...11 3 Using the printer Selecting print media...14 Tips for selecting and using print media 14 Understanding specifications for supported media 15 Understanding supported sizes 15 Understanding supported ...media (Windows 26 To print on special or custom-sized media (Mac OS 26 4 Maintaining and troubleshooting Replacing the ink cartridges...30 Maintaining the printheads...31 To check printhead health...31 To print the print quality diagnostic page 31 ENWW iii
User's Guide
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... clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long...
... clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long...
User's Guide
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.... Available through any standard Web browser or through any standard Web browser. The HP Printer Utility is provided with the printer software. Included on the Starter CD. Control panel Provides status, error, and warning information about printhead health and access to printer maintenance services. Finding other resources for the product You can also configure settings...
.... Available through any standard Web browser or through any standard Web browser. The HP Printer Utility is provided with the printer software. Included on the Starter CD. Control panel Provides status, error, and warning information about printhead health and access to printer maintenance services. Finding other resources for the product You can also configure settings...
User's Guide
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... from the trays and accessories, as well as the ink level information, and the printhead health status. If the printer is connected to contact HP. Provide the latest printer software, and product and support information. www.hp.com/support/officejetprok550 www.hp.com Lists information to a network, an additional network configuration page is often free of...
... from the trays and accessories, as well as the ink level information, and the printhead health status. If the printer is connected to contact HP. Provide the latest printer software, and product and support information. www.hp.com/support/officejetprok550 www.hp.com Lists information to a network, an additional network configuration page is often free of...
User's Guide
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Understanding the printer parts Front view 1 Control panel 2 Output tray 3 Paper guides 4 Tray 1 5 Tray 2 (HP Officejet Pro K550dtn/K550dtwn) 6 Ink cartridge cover 7 Ink cartridges 8 Printheads 9 Printhead latch 10 Top cover ENWW Understanding the printer parts 5
Understanding the printer parts Front view 1 Control panel 2 Output tray 3 Paper guides 4 Tray 1 5 Tray 2 (HP Officejet Pro K550dtn/K550dtwn) 6 Ink cartridge cover 7 Ink cartridges 8 Printheads 9 Printhead latch 10 Top cover ENWW Understanding the printer parts 5
User's Guide
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Control panel For more information about interpreting control-panel lights, see Printer lights reference. 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights 6 Chapter 1 Getting started ENWW
Control panel For more information about interpreting control-panel lights, see Printer lights reference. 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights 6 Chapter 1 Getting started ENWW
User's Guide
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4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
User's Guide
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... option is available only if the ENWW Maintaining the printheads 31 See To clean the printhead contacts manually. 5. You can also view the ink level information, and the printhead health status on a clean sheet of the following sequence: 1. CAUTION HP is not good or fair, then perform one of..., and perform the recommended actions (see To print the print quality diagnostic page). 3. When the quality of the printer. If the color tints on the following means to the printer that results from the drop-down list in the left pane. ● Toolbox (Windows): Open the Toolbox (see...
... option is available only if the ENWW Maintaining the printheads 31 See To clean the printhead contacts manually. 5. You can also view the ink level information, and the printhead health status on a clean sheet of the following sequence: 1. CAUTION HP is not good or fair, then perform one of..., and perform the recommended actions (see To print the print quality diagnostic page). 3. When the quality of the printer. If the color tints on the following means to the printer that results from the drop-down list in the left pane. ● Toolbox (Windows): Open the Toolbox (see...
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...quality) diagnostic page and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the Information and Support panel. 1 Printer Information: Shows printer information (such as the product model number, serial number, ...and firmware version number), the number of pages printed from the trays and duplex unit, the ink level information, and the printhead health status. 2 Test Pattern 1: If the lines are thin white lines across any of the colored blocks, clean the printheads...
...quality) diagnostic page and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the Information and Support panel. 1 Printer Information: Shows printer information (such as the product model number, serial number, ...and firmware version number), the number of pages printed from the trays and duplex unit, the ink level information, and the printhead health status. 2 Test Pattern 1: If the lines are thin white lines across any of the colored blocks, clean the printheads...
User's Guide
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... is available only if the Toolbox is installed), and then click the Printer Services tab. Click Align Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Align Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Calibrate Linefeed from the drop-down list in...
... is available only if the Toolbox is installed), and then click the Printer Services tab. Click Align Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Align Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Calibrate Linefeed from the drop-down list in...
User's Guide
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... include paper coffee filters and eyeglass lens cleaning paper. Click Clean Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the printer. 3. Open the top cover. 2. Obtain clean, dry, soft and lint...
... include paper coffee filters and eyeglass lens cleaning paper. Click Clean Printheads and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the printer. 3. Open the top cover. 2. Obtain clean, dry, soft and lint...
User's Guide
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... the electrical contacts in the printhead slot inside the printer with the paper. 8. CAUTION Touching the nozzles can permanently mark clothing. 7. ENWW Maintaining the printheads 35 The control panel should indicate that the latch is missing. 10 Insert the printhead into its color-coded slot (the label on the printhead must match the label on a different...
... the electrical contacts in the printhead slot inside the printer with the paper. 8. CAUTION Touching the nozzles can permanently mark clothing. 7. ENWW Maintaining the printheads 35 The control panel should indicate that the latch is missing. 10 Insert the printhead into its color-coded slot (the label on the printhead must match the label on a different...
User's Guide
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... the latch. 8. Remove the new printhead from its package, and then remove its color-coded slot (the label on the printhead must match the label on the printhead to the blinking printhead light. 15 If one or both the printhead lights still blink, replace the printhead which printheads work with your printer, see Supplies. 1. If the printer does . Lift the...
... the latch. 8. Remove the new printhead from its package, and then remove its color-coded slot (the label on the printhead must match the label on the printhead to the blinking printhead light. 15 If one or both the printhead lights still blink, replace the printhead which printheads work with your printer, see Supplies. 1. If the printer does . Lift the...
User's Guide
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.... ● HP Printer Utility (Mac OS): Click Calibrate Color from the drop-down list in the Print Quality section, and click Apply. ● Printer driver (Windows): Click the Services tab. ENWW Calibrating the color 37 If you are not satisfied with the appearance of the colors, you replace a printhead, the printer automatically calibrates the colors to calibrate color from the...
.... ● HP Printer Utility (Mac OS): Click Calibrate Color from the drop-down list in the Print Quality section, and click Apply. ● Printer driver (Windows): Click the Services tab. ENWW Calibrating the color 37 If you are not satisfied with the appearance of the colors, you replace a printhead, the printer automatically calibrates the colors to calibrate color from the...
User's Guide
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...current or default printer. ENWW General troubleshooting tips 39 For Windows, set the printer as the default in the Chooser or the Print Center. When the printer is in their correct color-coded slots. If lights are on or blinking, see Printer lights reference. ...removed from each one to the printer. See Understanding the configuration page. ● The printer is on . Press down firmly on each printhead. ● Printhead latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is turned on and...
...current or default printer. ENWW General troubleshooting tips 39 For Windows, set the printer as the default in the Chooser or the Print Center. When the printer is in their correct color-coded slots. If lights are on or blinking, see Printer lights reference. ...removed from each one to the printer. See Understanding the configuration page. ● The printer is on . Press down firmly on each printhead. ● Printhead latch and all covers are closed. ● Rear access panel (HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is turned on and...
User's Guide
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...the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for voltage requirements. This process takes about 20 seconds, and reconnect the cables. Check the printer setup ▲ See General troubleshooting tips. otherwise, the printer software might not be ... power and power connections ▲ Make sure the printer is turned off . Check the printer software installation ▲ If the printer is connected firmly to align the printheads. Check the printhead initialization ▲ When printheads are located on A non-recoverable error has occurred ...
...the problem persists, visit HP website (www.hp.com/ support/officejetprok550) for voltage requirements. This process takes about 20 seconds, and reconnect the cables. Check the printer setup ▲ See General troubleshooting tips. otherwise, the printer software might not be ... power and power connections ▲ Make sure the printer is turned off . Check the printer software installation ▲ If the printer is connected firmly to align the printheads. Check the printhead initialization ▲ When printheads are located on A non-recoverable error has occurred ...
User's Guide
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... persists, the firewall is inserted into its correct color-coded slot. Clean the printhead ▲ Complete the printhead cleaning procedure. Check the cable connections ● Make sure both ends of the network cable are being used. See Maintaining the printheads. After the printer has restarted, reinsert the printhead. For more information about 20 seconds, and turn...
... persists, the firewall is inserted into its correct color-coded slot. Clean the printhead ▲ Complete the printhead cleaning procedure. Check the cable connections ● Make sure both ends of the network cable are being used. See Maintaining the printheads. After the printer has restarted, reinsert the printhead. For more information about 20 seconds, and turn...
User's Guide
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...as the print quality. See Changing print settings. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the ...color print settings ▲ Make sure Print in Grayscale is recommended that you select the correct print quality settings in the tray. Also, it is not selected in the printer... driver. See Loading media. 42 Chapter 4 Maintaining and troubleshooting ENWW Check the media settings ● Make sure you use a USB cable that is less than 3 meters (9.8 feet) long to see which cartridge is missing or incorrect Check the printheads...
...as the print quality. See Changing print settings. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the ...color print settings ▲ Make sure Print in Grayscale is recommended that you select the correct print quality settings in the tray. Also, it is not selected in the printer... driver. See Loading media. 42 Chapter 4 Maintaining and troubleshooting ENWW Check the media settings ● Make sure you use a USB cable that is less than 3 meters (9.8 feet) long to see which cartridge is missing or incorrect Check the printheads...
User's Guide
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...any ink cartridges that you have loaded. Make sure the media used meets HP specifications, and try to the ready state. When the printer is on a clean sheet of the electromagnetic fields. Check the cable connections ▲ If the printer and computer are connected with a USB cable, the problem may be due... that are secure. When the Power light is ready, resend the job. Poor print quality and unexpected printouts Poor quality printouts Check the printheads and ink cartridges ● Print the print quality diagnostic page on and not flashing, reconnect the cable.
...any ink cartridges that you have loaded. Make sure the media used meets HP specifications, and try to the ready state. When the printer is on a clean sheet of the electromagnetic fields. Check the cable connections ▲ If the printer and computer are connected with a USB cable, the problem may be due... that are secure. When the Power light is ready, resend the job. Poor print quality and unexpected printouts Poor quality printouts Check the printheads and ink cartridges ● Print the print quality diagnostic page on and not flashing, reconnect the cable.
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... a clean sheet of your software to the printer or printhead. Colors are printing as Best) require more ink than others. Evaluate any problem areas, and perform the recommended actions (see To print the print quality diagnostic page). HP does not guarantee or support refilled ink cartridges....diagnostic page on a clean sheet of white paper. See Changing print settings. Colors do not line up properly Check the printheads ▲ Print the print quality diagnostic page on the page. Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of graphics ...
... a clean sheet of your software to the printer or printhead. Colors are printing as Best) require more ink than others. Evaluate any problem areas, and perform the recommended actions (see To print the print quality diagnostic page). HP does not guarantee or support refilled ink cartridges....diagnostic page on a clean sheet of white paper. See Changing print settings. Colors do not line up properly Check the printheads ▲ Print the print quality diagnostic page on the page. Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of graphics ...