User's Guide
Page 4
...additional warranty. Unplug this product to change without prior written permission is a registered trademark of HP, BroadCom and LinkSys. 4. Read and understand all warnings and instructions marked on the product....Windows NT® are wet. 6. The information contained herein is grounded, check with the printer. 2. HP shall not be construed as allowed under the copyright laws. Install the product securely on or... the line cord cannot be damaged. 8. Nothing herein should be liable for HP products and services are no one can step on a stable surface. 7. Pentium® is...
...additional warranty. Unplug this product to change without prior written permission is a registered trademark of HP, BroadCom and LinkSys. 4. Read and understand all warnings and instructions marked on the product....Windows NT® are wet. 6. The information contained herein is grounded, check with the printer. 2. HP shall not be construed as allowed under the copyright laws. Install the product securely on or... the line cord cannot be damaged. 8. Nothing herein should be liable for HP products and services are no one can step on a stable surface. 7. Pentium® is...
User's Guide
Page 6
... To calibrate the linefeed...33 To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints...
... To calibrate the linefeed...33 To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints...
User's Guide
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... Description Provides illustrated setup information. Printer-driver onscreen Help (Windows) Provides an explanation of the features Available from the website. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to printer maintenance services. See HP Printer Utility (Mac OS). Included on...about printhead health and access to configure print settings, calibrate the printer, clean the printheads, print the configuration page of the document is normally installed with the printer. Available through any standard Web browser or through any computer on ...
... Description Provides illustrated setup information. Printer-driver onscreen Help (Windows) Provides an explanation of the features Available from the website. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to printer maintenance services. See HP Printer Utility (Mac OS). Included on...about printhead health and access to configure print settings, calibrate the printer, clean the printheads, print the configuration page of the document is normally installed with the printer. Available through any standard Web browser or through any computer on ...
User's Guide
Page 39
... yellow, magenta, or blue, calibrate the color (see Calibrating the color). 4. To check printhead health Use one or more of the maintenance functions, or clean or replace the printhead. ● Configuration page: Print the configuration page on a clean sheet of any problem areas, and perform ... (Power button). ● Embedded Web server: Click the Settings tab, click Printer Services in the left pane. ● Toolbox (Windows): Open the Toolbox (see To check printhead health). 2. CAUTION HP is available only if the ENWW Maintaining the printheads 31 You can also view the...
... yellow, magenta, or blue, calibrate the color (see Calibrating the color). 4. To check printhead health Use one or more of the maintenance functions, or clean or replace the printhead. ● Configuration page: Print the configuration page on a clean sheet of any problem areas, and perform ... (Power button). ● Embedded Web server: Click the Settings tab, click Printer Services in the left pane. ● Toolbox (Windows): Open the Toolbox (see To check printhead health). 2. CAUTION HP is available only if the ENWW Maintaining the printheads 31 You can also view the...
User's Guide
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... any of pages printed from the Information and Support panel. 1 Printer Information: Shows printer information (such as the product model number, serial number, and firmware version number), the number of the colored blocks, clean the printheads. See To calibrate the linefeed. 32 Chapter 4 Maintaining... page and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the trays and duplex...
... any of pages printed from the Information and Support panel. 1 Printer Information: Shows printer information (such as the product model number, serial number, and firmware version number), the number of the colored blocks, clean the printheads. See To calibrate the linefeed. 32 Chapter 4 Maintaining... page and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Print PQ Diagnostic Page from the trays and duplex...
User's Guide
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...3.5 minutes. Click Calibrate Linefeed and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Calibrate Linefeed and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Align from the drop-down list in the Print Quality section, and ..., click the Service this Device button (this option is available only if the Toolbox is installed), and then click the Printer Services tab. The cleaning process takes up to ensure the best print quality. For Windows 2000, Windows XP, and Windows Server 2003, click the...
...3.5 minutes. Click Calibrate Linefeed and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Calibrate Linefeed and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Align from the drop-down list in the Print Quality section, and ..., click the Service this Device button (this option is available only if the Toolbox is installed), and then click the Printer Services tab. The cleaning process takes up to ensure the best print quality. For Windows 2000, Windows XP, and Windows Server 2003, click the...
User's Guide
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... and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the printer. 3. Suitable materials include paper coffee filters and eyeglass lens cleaning paper. To clean the printhead contacts manually After printheads are installed, if one or...
... and follow the onscreen instructions. ● Toolbox (Windows): Click the Printer Services tab, and then click Clean Printheads and follow the onscreen instructions. ● HP Printer Utility (Mac OS): Click Clean from the printer. 3. Suitable materials include paper coffee filters and eyeglass lens cleaning paper. To clean the printhead contacts manually After printheads are installed, if one or...
User's Guide
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... firmly on the nozzles. Make sure the nozzles are facing up and are not in the printhead slot inside the printer with the paper. 8. Clean the electrical contacts in contact with a clean, dry, soft and lintfree cloth. 9. Press down to engage the latch. 12 Where necessary, repeat the above ... the printhead but do not touch the nozzles. The control panel should indicate that the latch is missing. 10 Insert the printhead into its color-coded slot (the label on the printhead must match the label on a sheet of the printhead. CAUTION Touching the nozzles can permanently mark clothing...
... firmly on the nozzles. Make sure the nozzles are facing up and are not in the printhead slot inside the printer with the paper. 8. Clean the electrical contacts in contact with a clean, dry, soft and lintfree cloth. 9. Press down to engage the latch. 12 Where necessary, repeat the above ... the printhead but do not touch the nozzles. The control panel should indicate that the latch is missing. 10 Insert the printhead into its color-coded slot (the label on the printhead must match the label on a sheet of the printhead. CAUTION Touching the nozzles can permanently mark clothing...
User's Guide
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... into its color-coded slot (the label on the printhead must match the label on the printhead to ensure proper contact. 7. If the printer does . Pull the printhead latch all the way forward, and then press down firmly on the printhead latch). Wait while the printer initializes the ...see To align the printheads). 36 Chapter 4 Maintaining and troubleshooting ENWW 14 If one or both the printhead lights still blink, repeat the cleaning procedure described above for . the printhead which corresponds to stop moving. 3. not print the pages, start the alignment process manually (see To...
... into its color-coded slot (the label on the printhead must match the label on the printhead to ensure proper contact. 7. If the printer does . Pull the printhead latch all the way forward, and then press down firmly on the printhead latch). Wait while the printer initializes the ...see To align the printheads). 36 Chapter 4 Maintaining and troubleshooting ENWW 14 If one or both the printhead lights still blink, repeat the cleaning procedure described above for . the printhead which corresponds to stop moving. 3. not print the pages, start the alignment process manually (see To...
User's Guide
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...its correct color-coded slot. Re-enable the firewall. Check the printhead ● Make sure the printhead is not the source of the communication problem. Turn off the printer after removing the printhead ▲ After removing the printhead, turn off the printer, wait about...any personal firewall software installed on the back of the printer. See Maintaining the printheads. After the printer has restarted, reinsert the printhead. ENWW Resolving printing problems 41 Clean the printhead ▲ Complete the printhead cleaning procedure. Check the cable connections ● Make sure ...
...its correct color-coded slot. Re-enable the firewall. Check the printhead ● Make sure the printhead is not the source of the communication problem. Turn off the printer after removing the printhead ▲ After removing the printhead, turn off the printer, wait about...any personal firewall software installed on the back of the printer. See Maintaining the printheads. After the printer has restarted, reinsert the printhead. ENWW Resolving printing problems 41 Clean the printhead ▲ Complete the printhead cleaning procedure. Check the cable connections ● Make sure ...
User's Guide
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...incorrect Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of media loaded in the tray. Check the margin settings ▲ Make sure... troubleshooting ENWW The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). Check the printer location and length of these electromagnetic ...of the electromagnetic fields. Check the color print settings ▲ Make sure Print in the printer driver for radio interference ▲ If the printer is connected using wireless communication and...
...incorrect Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of media loaded in the tray. Check the margin settings ▲ Make sure... troubleshooting ENWW The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). Check the printer location and length of these electromagnetic ...of the electromagnetic fields. Check the color print settings ▲ Make sure Print in the printer driver for radio interference ▲ If the printer is connected using wireless communication and...
User's Guide
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... the rest of the electromagnetic fields. Make sure the media used meets HP specifications, and try printing a backup copy of your document, if available. 44 Chapter 4 Maintaining and troubleshooting ENWW When the printer is on and not flashing, reconnect the cable. Also, it is ...print quality and unexpected printouts Poor quality printouts Check the printheads and ink cartridges ● Print the print quality diagnostic page on a clean sheet of USB cable ▲ High electromagnetic fields (such as those generated by the computer to the ready state. See Replacing the...
... the rest of the electromagnetic fields. Make sure the media used meets HP specifications, and try printing a backup copy of your document, if available. 44 Chapter 4 Maintaining and troubleshooting ENWW When the printer is on and not flashing, reconnect the cable. Also, it is ...print quality and unexpected printouts Poor quality printouts Check the printheads and ink cartridges ● Print the print quality diagnostic page on a clean sheet of USB cable ▲ High electromagnetic fields (such as those generated by the computer to the ready state. See Replacing the...
User's Guide
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...in the placement of white paper. See Changing print settings. HP does not guarantee or support refilled ink cartridges. Colors do not line up properly Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of white paper. Lines or dots are printing Check ... Check the print settings ▲ Make sure Print in Grayscale is not selected in the printer driver. For ordering information, see To print the print quality diagnostic page). Wrong colors are missing from text or graphics Check the printheads ▲ Print the print quality diagnostic ...
...in the placement of white paper. See Changing print settings. HP does not guarantee or support refilled ink cartridges. Colors do not line up properly Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of white paper. Lines or dots are printing Check ... Check the print settings ▲ Make sure Print in Grayscale is not selected in the printer driver. For ordering information, see To print the print quality diagnostic page). Wrong colors are missing from text or graphics Check the printheads ▲ Print the print quality diagnostic ...
User's Guide
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... and the alignment pages may be using Windows and the computer cannot detect the printer, run the uninstallation utility (Util\Scrubber\Uninstall.exe on the Starter CD) to perform a clean uninstallation of the following, run the installation program again. Restart your computer and ...computer meets the system requirements. If the printer does not print the pages, try to align the printheads. The printer driver can be downloaded from www.hp.com/support/officejetprok550. Problems installing software NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. Problems ...
... and the alignment pages may be using Windows and the computer cannot detect the printer, run the uninstallation utility (Util\Scrubber\Uninstall.exe on the Starter CD) to perform a clean uninstallation of the following, run the installation program again. Restart your computer and ...computer meets the system requirements. If the printer does not print the pages, try to align the printheads. The printer driver can be downloaded from www.hp.com/support/officejetprok550. Problems installing software NOTE Visit HP website (www.hp.com/support/officejetprok550) for damage. Problems ...
User's Guide
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... the supplies. See To align the printheads. ● Clean Printheads: Guides you to diagnose issues affecting the print quality of the printer. To open the HP Printer Utility 1. From the Finder, select Computer from the Go menu. 2. ENWW Managing the printer 71 See Calibrating the color. ● Paper Handling: Allows you through aligning the printheads. Select...
... the supplies. See To align the printheads. ● Clean Printheads: Guides you to diagnose issues affecting the print quality of the printer. To open the HP Printer Utility 1. From the Finder, select Computer from the Go menu. 2. ENWW Managing the printer 71 See Calibrating the color. ● Paper Handling: Allows you through aligning the printheads. Select...
User's Guide
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...for the printer. See Calibrating the color. ● Calibrate Linefeed: Allows you to perform linefeed calibration. Select Library, and then select Printers. 3. Also allows you to print the configuration page of the printer. See the instructions under Clearing jams. ● Clean: Guides you... Information: Displays information about the printer and the supplies. To open the Network Printer Setup Utility 1. From the Finder, select Computer from the Go menu. 2. Select hp, select Utilities, and then select Network Printer Setup Utility. 4. Network Printer Setup Utility (Mac OS) The...
...for the printer. See Calibrating the color. ● Calibrate Linefeed: Allows you to perform linefeed calibration. Select Library, and then select Printers. 3. Also allows you to print the configuration page of the printer. See the instructions under Clearing jams. ● Clean: Guides you... Information: Displays information about the printer and the supplies. To open the Network Printer Setup Utility 1. From the Finder, select Computer from the Go menu. 2. Select hp, select Utilities, and then select Network Printer Setup Utility. 4. Network Printer Setup Utility (Mac OS) The...
User's Guide
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... 122 software installing on Mac OS 83 installing on both sides (duplexing) 24 printing problems troubleshooting 40 privacy while using HP Instant Support 73 wireless settings 86 SES. See customer support T temperature information 112 text print speeds 111 troubleshooting 42, 45...) 2 uninstalling 92 version 101 warranty 105 printer management problems troubleshooting 49 Printer Services tab Toolbox (Windows) 71 Printer Status tab Toolbox (Windows) 70 printhead latch illustration 5 printheads aligning 33 checking health 31 cleaning 33 cleaning contacts 34 first-installation and end-of- See...
... 122 software installing on Mac OS 83 installing on both sides (duplexing) 24 printing problems troubleshooting 40 privacy while using HP Instant Support 73 wireless settings 86 SES. See customer support T temperature information 112 text print speeds 111 troubleshooting 42, 45...) 2 uninstalling 92 version 101 warranty 105 printer management problems troubleshooting 49 Printer Services tab Toolbox (Windows) 71 Printer Status tab Toolbox (Windows) 70 printhead latch illustration 5 printheads aligning 33 checking health 31 cleaning 33 cleaning contacts 34 first-installation and end-of- See...