User's Guide
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... To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long...
... To clean the printheads...33 To clean the printhead contacts manually 34 To replace the printheads...36 Calibrating the color...37 Troubleshooting tips and resources...38 General troubleshooting tips...39 Resolving printing problems...40 Printer shuts down unexpectedly 40 All printer lights are on...40 Printer is not responding (nothing prints 40 Printer does not accept printhead 41 Printer takes a long...
User's Guide
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...) Allows you quickly identify, diagnose, and resolve printing problems. See HP Instant Support. Available through any standard Web browser or through any standard Web browser. Location A printed version of the printer, order supplies online, and find support information from any...174; Portable Document Format (PDF) document on the Starter CD. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to configure print settings, calibrate the printer, clean the printheads, print the configuration page of the document is normally installed with the...
...) Allows you quickly identify, diagnose, and resolve printing problems. See HP Instant Support. Available through any standard Web browser or through any standard Web browser. Location A printed version of the printer, order supplies online, and find support information from any...174; Portable Document Format (PDF) document on the Starter CD. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to configure print settings, calibrate the printer, clean the printheads, print the configuration page of the document is normally installed with the...
User's Guide
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4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
User's Guide
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...9679; Printer driver (Windows): Click the Services tab. Print the print quality diagnostic page on a clean sheet of white paper, and check the printhead health section. Evaluate any problem areas, and perform the recommended actions (see Calibrating the color). 4. Replace the printheads, if the problems persist ...decide whether to run any printhead is not responsible for damage to clean the printheads. Manually clean the printhead contacts. CAUTION HP is not good or fair, then perform one of the printer. Click the Information tab and click Printhead Health. This will help...
...9679; Printer driver (Windows): Click the Services tab. Print the print quality diagnostic page on a clean sheet of white paper, and check the printhead health section. Evaluate any problem areas, and perform the recommended actions (see Calibrating the color). 4. Replace the printheads, if the problems persist ...decide whether to run any printhead is not responsible for damage to clean the printheads. Manually clean the printhead contacts. CAUTION HP is not good or fair, then perform one of the printer. Click the Information tab and click Printhead Health. This will help...
User's Guide
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...problem persists, visit HP website (www.hp.com/ support/officejetprok550) for voltage requirements. This process takes about 20 seconds, and reconnect the cables. See Uninstalling the printer software. 40 Chapter 4 Maintaining and troubleshooting ENWW Check the printer setup ▲ See General troubleshooting tips. Check the printer...the required operating environment for the printer. Resolving printing problems Printer shuts down unexpectedly Check the power and power connections ▲ Make sure the printer is connected firmly to align the printheads. Make sure the vents are on...
...problem persists, visit HP website (www.hp.com/ support/officejetprok550) for voltage requirements. This process takes about 20 seconds, and reconnect the cables. See Uninstalling the printer software. 40 Chapter 4 Maintaining and troubleshooting ENWW Check the printer setup ▲ See General troubleshooting tips. Check the printer...the required operating environment for the printer. Resolving printing problems Printer shuts down unexpectedly Check the power and power connections ▲ Make sure the printer is connected firmly to align the printheads. Make sure the vents are on...
User's Guide
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... vendors. Check any personal firewall software installed on again without the printhead installed. If there is inserted into its correct color-coded slot. Re-enable the firewall. See Configure network settings. Check the printhead ● Make sure the printhead is a problem communicating with the printer, you to print Check the system configuration ▲ Make sure the...
... vendors. Check any personal firewall software installed on again without the printhead installed. If there is inserted into its correct color-coded slot. Re-enable the firewall. See Configure network settings. Check the printhead ● Make sure the printhead is a problem communicating with the printer, you to print Check the system configuration ▲ Make sure the...
User's Guide
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...color print settings ▲ Make sure Print in the tray. Placement of the text or graphics is wrong Check how the media is less than 3 meters (9.8 feet) long to printouts. Blank page printed Check for reducing interference on a wireless network. The Toolbox (Windows), HP Printer... See Setting minimum margins. See Changing print settings. Evaluate any problem areas, and perform the recommended actions (see Understanding the configuration ... the printer software settings ▲ The printer prints slower when Best or Maximum dpi is missing or incorrect Check the printheads ▲...
...color print settings ▲ Make sure Print in the tray. Placement of the text or graphics is wrong Check how the media is less than 3 meters (9.8 feet) long to printouts. Blank page printed Check for reducing interference on a wireless network. The Toolbox (Windows), HP Printer... See Setting minimum margins. See Changing print settings. Evaluate any problem areas, and perform the recommended actions (see Understanding the configuration ... the printer software settings ▲ The printer prints slower when Best or Maximum dpi is missing or incorrect Check the printheads ▲...
User's Guide
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...HP specifications, and try to the ready state, cancel all jobs and wait again. If the printer does not return to print again. Check the cable connections ▲ If the printer and computer are secure. If you can sometimes cause slight distortions to a poor cable connection. Evaluate any problem... it is less than 3 meters (9.8 feet) long to print again. Poor print quality and unexpected printouts Poor quality printouts Check the printheads and ink cartridges ● Print the print quality diagnostic page on a clean sheet of your document, if available. 44 Chapter 4 ...
...HP specifications, and try to the ready state, cancel all jobs and wait again. If the printer does not return to print again. Check the cable connections ▲ If the printer and computer are secure. If you can sometimes cause slight distortions to a poor cable connection. Evaluate any problem... it is less than 3 meters (9.8 feet) long to print again. Poor print quality and unexpected printouts Poor quality printouts Check the printheads and ink cartridges ● Print the print quality diagnostic page on a clean sheet of your document, if available. 44 Chapter 4 ...
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...). See Changing print settings. Printout shows bleeding colors Check the print settings ▲ Some media type settings (such as for gaps in the printer driver. Evaluate any problem areas, and perform the recommended actions (see HP supplies and accessories. Colors are missing from text or graphics Check the printheads ▲ Print the print quality diagnostic page...
...). See Changing print settings. Printout shows bleeding colors Check the print settings ▲ Some media type settings (such as for gaps in the printer driver. Evaluate any problem areas, and perform the recommended actions (see HP supplies and accessories. Colors are missing from text or graphics Check the printheads ▲ Print the print quality diagnostic page...
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... the system requirements. See System requirements. If the printer does not print the pages, try to align the printheads. Reinstall the printer software ▲ If you are using the printer. 50 Chapter 4 Maintaining and troubleshooting ENWW The printer driver can be downloaded from www.hp.com/support/officejetprok550. Problems connecting to perform a clean uninstallation of the following...
... the system requirements. See System requirements. If the printer does not print the pages, try to align the printheads. Reinstall the printer software ▲ If you are using the printer. 50 Chapter 4 Maintaining and troubleshooting ENWW The printer driver can be downloaded from www.hp.com/support/officejetprok550. Problems connecting to perform a clean uninstallation of the following...
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...; Calibrate Linefeed: Allows you to configure print settings, calibrate the printer, clean the printheads, print the configuration page of the printer, order supplies online, and find website support information. See Calibrating the color. ● Paper Handling: Allows you to correct problems with color tints. See HP Instant Support. ● Print PQ (print quality) diagnostic page: Allows you...
...; Calibrate Linefeed: Allows you to configure print settings, calibrate the printer, clean the printheads, print the configuration page of the printer, order supplies online, and find website support information. See Calibrating the color. ● Paper Handling: Allows you to correct problems with color tints. See HP Instant Support. ● Print PQ (print quality) diagnostic page: Allows you...
User's Guide
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... supplies. To open the Network Printer Setup Utility 1. See Understanding the configuration page. ● Print PQ Diagnostic Page: Allows you to correct problems with color tints. See To align the printheads. ● Calibrate Color: Allows you to configure network settings...Chapter 6 Configuring and managing the printer ENWW HP Printer Utility panels Information and Support panel ● Supplies Status: Shows the information about currently installed printheads and ink cartridges. ● Device Information: Displays information about the printer and the supplies. See the ...
... supplies. To open the Network Printer Setup Utility 1. See Understanding the configuration page. ● Print PQ Diagnostic Page: Allows you to correct problems with color tints. See To align the printheads. ● Calibrate Color: Allows you to configure network settings...Chapter 6 Configuring and managing the printer ENWW HP Printer Utility panels Information and Support panel ● Supplies Status: Shows the information about currently installed printheads and ink cartridges. ● Device Information: Displays information about the printer and the supplies. See the ...
User's Guide
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...the status is often useful to print the configuration page before calling. 1. and to call HP, it is 'replace', then the printhead should be monitored, but the printhead does not need to verify installation of optional accessories, such as gauges), the part numbers... printheads, as well as the duplex unit), and the number of the ink cartridges. 3. Event Log: Shows a log of recent events. to view current printer information, ink cartridge status, and printhead health status; Understanding the configuration page Use the configuration page to help troubleshoot printer problems;...
...the status is often useful to print the configuration page before calling. 1. and to call HP, it is 'replace', then the printhead should be monitored, but the printhead does not need to verify installation of optional accessories, such as gauges), the part numbers... printheads, as well as the duplex unit), and the number of the ink cartridges. 3. Event Log: Shows a log of recent events. to view current printer information, ink cartridge status, and printhead health status; Understanding the configuration page Use the configuration page to help troubleshoot printer problems;...
User's Guide
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...service the printer for the particular failure or damage. 5. HP's limited warranty covers only those that the HP products specified above will be uninterrupted or error free. 3. c. Unauthorized modification or misuse. 4. For HP printer products, the use of any other problems, including ...For more detailed warranty information, see below for the product. 7. Hewlett-Packard limited warranty statement HP product Software Accessories Ink Cartridges Printheads Printer peripheral hardware (see www.hp.com/support/inkjet_warranty. Improper maintenance or modification; d.
...service the printer for the particular failure or damage. 5. HP's limited warranty covers only those that the HP products specified above will be uninterrupted or error free. 3. c. Unauthorized modification or misuse. 4. For HP printer products, the use of any other problems, including ...For more detailed warranty information, see below for the product. 7. Hewlett-Packard limited warranty statement HP product Software Accessories Ink Cartridges Printheads Printer peripheral hardware (see www.hp.com/support/inkjet_warranty. Improper maintenance or modification; d.
User's Guide
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...on Mac OS 83 installing on both sides (duplexing) 24 printing problems troubleshooting 40 privacy while using HP Instant Support 73 wireless settings 86 SES. See media paper-feed problems troubleshooting 47 PCL 3 support 109 photo media guidelines 14 sizes supported,... 109 storage environment 112 printer driver changing settings 22 online help (Windows) 2 uninstalling 92 version 101 warranty 105 printer management problems troubleshooting 49 Printer Services tab Toolbox (Windows) 71 Printer Status tab Toolbox (Windows) 70 printhead latch illustration 5 printheads aligning 33 checking health ...
...on Mac OS 83 installing on both sides (duplexing) 24 printing problems troubleshooting 40 privacy while using HP Instant Support 73 wireless settings 86 SES. See media paper-feed problems troubleshooting 47 PCL 3 support 109 photo media guidelines 14 sizes supported,... 109 storage environment 112 printer driver changing settings 22 online help (Windows) 2 uninstalling 92 version 101 warranty 105 printer management problems troubleshooting 49 Printer Services tab Toolbox (Windows) 71 Printer Status tab Toolbox (Windows) 70 printhead latch illustration 5 printheads aligning 33 checking health ...
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... warranty accessories, printer driver, supplies 105 statement 105 websites Apple 83 printer information, product ...printer 66 printing special, custom-sized media 26 setting up on network 81 setting up wireless communication 87 sharing printer... 80 uninstalling 92 Windows Connect Now 89 wireless communication reducing interference 90 setting up on Mac OS 87 setting up on 40 blank page printed 42 bleeding colors 46 colors 46 colors...problems 47 poor print quality, unexpected printouts 44 printer lights 58 printer management problems 49 printer not responding, nothing prints 40 printheads...
... warranty accessories, printer driver, supplies 105 statement 105 websites Apple 83 printer information, product ...printer 66 printing special, custom-sized media 26 setting up on network 81 setting up wireless communication 87 sharing printer... 80 uninstalling 92 Windows Connect Now 89 wireless communication reducing interference 90 setting up on Mac OS 87 setting up on 40 blank page printed 42 bleeding colors 46 colors 46 colors...problems 47 poor print quality, unexpected printouts 44 printer lights 58 printer management problems 49 printer not responding, nothing prints 40 printheads...