User's Guide
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... Front view...5 Control panel...6 Back view...7 2 Installing the accessories Installing the duplex unit...10 Installing tray 2...11 3 Using the printer Selecting print media...14 Tips for selecting and using print media 14 Understanding specifications for supported media 15 Understanding supported sizes 15 Understanding... custom-sized media (Windows 26 To print on special or custom-sized media (Mac OS 26 4 Maintaining and troubleshooting Replacing the ink cartridges...30 Maintaining the printheads...31 To check printhead health...31 To print the print quality diagnostic page 31 ENWW iii
... Front view...5 Control panel...6 Back view...7 2 Installing the accessories Installing the duplex unit...10 Installing tray 2...11 3 Using the printer Selecting print media...14 Tips for selecting and using print media 14 Understanding specifications for supported media 15 Understanding supported sizes 15 Understanding... custom-sized media (Windows 26 To print on special or custom-sized media (Mac OS 26 4 Maintaining and troubleshooting Replacing the ink cartridges...30 Maintaining the printheads...31 To check printhead health...31 To print the print quality diagnostic page 31 ENWW iii
User's Guide
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Understanding the printer parts Front view 1 Control panel 2 Output tray 3 Paper guides 4 Tray 1 5 Tray 2 (HP Officejet Pro K550dtn/K550dtwn) 6 Ink cartridge cover 7 Ink cartridges 8 Printheads 9 Printhead latch 10 Top cover ENWW Understanding the printer parts 5
Understanding the printer parts Front view 1 Control panel 2 Output tray 3 Paper guides 4 Tray 1 5 Tray 2 (HP Officejet Pro K550dtn/K550dtwn) 6 Ink cartridge cover 7 Ink cartridges 8 Printheads 9 Printhead latch 10 Top cover ENWW Understanding the printer parts 5
User's Guide
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Control panel For more information about interpreting control-panel lights, see Printer lights reference. 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights 6 Chapter 1 Getting started ENWW
Control panel For more information about interpreting control-panel lights, see Printer lights reference. 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights 6 Chapter 1 Getting started ENWW
User's Guide
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4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
4 Maintaining and troubleshooting This section contains the following information for maintaining the printer and for troubleshooting printer or printing problems. ● Replacing the ink cartridges ● Maintaining the printheads ● Calibrating the color ● Troubleshooting tips and resources ● General troubleshooting tips ● Resolving printing problems ● Poor print quality and unexpected printouts ● Resolving paper-feed problems ● Resolving printer management problems ● Troubleshooting installation issues ● Clearing jams ENWW 29
User's Guide
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... ink levels from the printer for long periods of printer management tools. Align the cartridge with your thumb and forefinger and pulling it between your printer, see Overview of time. Do not remove a cartridge from the Toolbox (Windows), the HP Printer Utility (Mac OS), ... cartridge cover. 30 Chapter 4 Maintaining and troubleshooting ENWW NOTE After removing a cartridge from its package. 4. Replacing the ink cartridges You can also print the configuration page to ensure proper contact. 5. Remove the new ink cartridge from its color-coded slot and insert the cartridge ...
... ink levels from the printer for long periods of printer management tools. Align the cartridge with your thumb and forefinger and pulling it between your printer, see Overview of time. Do not remove a cartridge from the Toolbox (Windows), the HP Printer Utility (Mac OS), ... cartridge cover. 30 Chapter 4 Maintaining and troubleshooting ENWW NOTE After removing a cartridge from its package. 4. Replacing the ink cartridges You can also print the configuration page to ensure proper contact. 5. Remove the new ink cartridge from its color-coded slot and insert the cartridge ...
User's Guide
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...on or blinking, see Printer lights reference. ● No error messages appear on . For Windows, set the printer as the default in the ready state. For Mac OS, set as the default in their correct color-coded slots. Press ...HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is turned on the computer screen. ● Power cord and other cables are working, and are installed. ● Make sure the printer is in the Printers folder. See Understanding the configuration page. ● The printer is not jammed in the printer. ● Printheads and ink cartridges...
...on or blinking, see Printer lights reference. ● No error messages appear on . For Windows, set the printer as the default in the ready state. For Mac OS, set as the default in their correct color-coded slots. Press ...HP Officejet Pro K550) or duplex unit (HP Officejet Pro K550dtn/K550dtwn) is turned on the computer screen. ● Power cord and other cables are working, and are installed. ● Make sure the printer is in the Printers folder. See Understanding the configuration page. ● The printer is not jammed in the printer. ● Printheads and ink cartridges...
User's Guide
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... on a clean sheet of USB cable ▲ High electromagnetic fields (such as the print quality. Check the color print settings ▲ Make sure Print in the printer driver. See Guidelines for the document do not exceed the printable area of media loaded in the...might be weak. Move the printer away from the source of these electromagnetic fields. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). Check for empty ink cartridges ▲ Check the printer lights to printouts. See Replacing...
... on a clean sheet of USB cable ▲ High electromagnetic fields (such as the print quality. Check the color print settings ▲ Make sure Print in the printer driver. See Guidelines for the document do not exceed the printable area of media loaded in the...might be weak. Move the printer away from the source of these electromagnetic fields. The Toolbox (Windows), HP Printer Utility (Mac OS), and the configuration page (see To print the print quality diagnostic page). Check for empty ink cartridges ▲ Check the printer lights to printouts. See Replacing...
User's Guide
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Make sure the media used meets HP specifications, and try to a poor cable connection. Move the printer away from the print spooler. If the printer does not return to the ready state. Check the document file ▲ The document file may be due to print ...the electromagnetic fields. If the problem persists, turn off the printer, disconnect the cable from the printer, turn on and not flashing, reconnect the cable. When the printer is on the printer without connecting the cable, and delete any ink cartridges that is less than 3 meters (9.8 feet) long to printouts...
Make sure the media used meets HP specifications, and try to a poor cable connection. Move the printer away from the print spooler. If the printer does not return to the ready state. Check the document file ▲ The document file may be due to print ...the electromagnetic fields. If the problem persists, turn off the printer, disconnect the cable from the printer, turn on and not flashing, reconnect the cable. When the printer is on the printer without connecting the cable, and delete any ink cartridges that is less than 3 meters (9.8 feet) long to printouts...
User's Guide
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... for use with new ones. See Replacing the ink cartridges. Refer to dry before handling the printouts. Check the ink cartridges ▲ If lines in the printer driver allows you to reduce ink, or use HP Premium Paper designed for transparencies. However, note that decreasing...time to the documentation included with your document. Replace these cartridges with the printer. See Selecting print media. Ink is smearing Check the print settings ● When you print documents that have rich, blended colors can wrinkle or smear when printed using the Best print ...
... for use with new ones. See Replacing the ink cartridges. Refer to dry before handling the printouts. Check the ink cartridges ▲ If lines in the printer driver allows you to reduce ink, or use HP Premium Paper designed for transparencies. However, note that decreasing...time to the documentation included with your document. Replace these cartridges with the printer. See Selecting print media. Ink is smearing Check the print settings ● When you print documents that have rich, blended colors can wrinkle or smear when printed using the Best print ...
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...printheads ▲ Print the print quality diagnostic page on a clean sheet of white paper. Choose different print settings in the printer driver. Colors do not line up properly Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of white ...perform the recommended actions (see To print the print quality diagnostic page). 46 Chapter 4 Maintaining and troubleshooting ENWW HP does not guarantee or support refilled ink cartridges. Lines or dots are missing from text or graphics Check the printheads ▲ Print the print quality diagnostic page...
...printheads ▲ Print the print quality diagnostic page on a clean sheet of white paper. Choose different print settings in the printer driver. Colors do not line up properly Check the printheads ▲ Print the print quality diagnostic page on a clean sheet of white ...perform the recommended actions (see To print the print quality diagnostic page). 46 Chapter 4 Maintaining and troubleshooting ENWW HP does not guarantee or support refilled ink cartridges. Lines or dots are missing from text or graphics Check the printheads ▲ Print the print quality diagnostic page...
User's Guide
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... ready. ▲ No action is on. The printer is off . Interpreting control panel lights 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights For more information, visit HP website (www.hp.com/support/officejetprok550) for the latest troubleshooting information, or product fixes and...
... ready. ▲ No action is on. The printer is off . Interpreting control panel lights 1 Power button and light 2 Configuration Page button HP Officejet Pro K550dtn HP Officejet Pro K550dtwn 3 Cancel button 4 Resume button and light 5 Printhead lights 6 Ink cartridge lights For more information, visit HP website (www.hp.com/support/officejetprok550) for the latest troubleshooting information, or product fixes and...
User's Guide
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...to print. ● If the error persists, replace the ink cartridge indicated. Explanation and recommended action One or more of the printhead lights blink. Damage that results to the printer from using expired ink cartridges will not be replaced before you choose to print. ● ...and then try to print. ● If the error persists, replace the ink cartridge indicated. 60 Chapter 5 Printer lights reference ENWW One or more of the ink cartridges are faulty or need attention. ● Ensure the ink cartridge indicated is properly installed, and then try to print.
...to print. ● If the error persists, replace the ink cartridge indicated. Explanation and recommended action One or more of the printhead lights blink. Damage that results to the printer from using expired ink cartridges will not be replaced before you choose to print. ● ...and then try to print. ● If the error persists, replace the ink cartridge indicated. 60 Chapter 5 Printer lights reference ENWW One or more of the ink cartridges are faulty or need attention. ● Ensure the ink cartridge indicated is properly installed, and then try to print.
User's Guide
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...and one or more of the ink cartridge lights are on. The printer is in wireless communication mode. ▲ No action is required. The Configuration Page light blinks. (HP Officejet Pro K550dtwn) The Configuration Page light is on. (HP Officejet Pro K550dtwn) All lights are on .... One or more of the following processes is taking place: ● The printer is initializing for wireless communication. ● If you...
...and one or more of the ink cartridge lights are on. The printer is in wireless communication mode. ▲ No action is required. The Configuration Page light blinks. (HP Officejet Pro K550dtwn) The Configuration Page light is on. (HP Officejet Pro K550dtwn) All lights are on .... One or more of the following processes is taking place: ● The printer is initializing for wireless communication. ● If you...
User's Guide
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... release / (Configuration Page button). Control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS) Obtain information about the status of jobs that are being processed, the operating status of the printer, and the status of printer errors or warnings. ▲ Ink cartridge information: Open the Information and Support panel and click Supplies Status...
... release / (Configuration Page button). Control panel Embedded Web server Toolbox (Windows) HP Printer Utility (Mac OS) Obtain information about the status of jobs that are being processed, the operating status of the printer, and the status of printer errors or warnings. ▲ Ink cartridge information: Open the Information and Support panel and click Supplies Status...
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...level for each cartridge. ● Order Supplies: Provides access to a website where you can also add or customize a link to the website of installed printers that have been configured for more information. Tabs Contents Printer Status ● Selected printer: Displays a list of your choice. See HP Instant Support ...tasks and solving problems. NOTE The Toolbox can be running on the server machine as well as HP Instant Support, myPrintMileage, and online ordering of the installed ink cartridges. ● Preferences: Allows you to the printer name, and then click the Toolbox icon.
...level for each cartridge. ● Order Supplies: Provides access to a website where you can also add or customize a link to the website of installed printers that have been configured for more information. Tabs Contents Printer Status ● Selected printer: Displays a list of your choice. See HP Instant Support ...tasks and solving problems. NOTE The Toolbox can be running on the server machine as well as HP Instant Support, myPrintMileage, and online ordering of the installed ink cartridges. ● Preferences: Allows you to the printer name, and then click the Toolbox icon.
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... Clearing jams. ● Clean: Guides you to check the paper pick mechanism of a paper source. See Calibrating the color. ● Calibrate Linefeed: Allows you to perform linefeed calibration. From the Finder, select Computer from the Go menu. 2. Select ...settings for the printer, register the printer, and find support for the printer. You can find information about returning and recycling used printing supplies. HP Printer Utility panels Information and Support panel ● Supplies Status: Shows the information about currently installed printheads and ink cartridges. ●...
... Clearing jams. ● Clean: Guides you to check the paper pick mechanism of a paper source. See Calibrating the color. ● Calibrate Linefeed: Allows you to perform linefeed calibration. From the Finder, select Computer from the Go menu. 2. Select ...settings for the printer, register the printer, and find support for the printer. You can find information about returning and recycling used printing supplies. HP Printer Utility panels Information and Support panel ● Supplies Status: Shows the information about currently installed printheads and ink cartridges. ●...
User's Guide
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... number of recent events. Understanding the configuration page Use the configuration page to help troubleshoot printer problems; to view current printer information, ink cartridge status, and printhead health status; Ink Cartridge Status: Shows the estimated ink levels (represented in graphical form as gauges), the part numbers...should be monitored, but the printhead does not need to call HP, it is connected to replaced. If the status is often useful to verify installation of the printheads, as well as the printer will not function until it is 'fair', then the print ...
... number of recent events. Understanding the configuration page Use the configuration page to help troubleshoot printer problems; to view current printer information, ink cartridge status, and printhead health status; Ink Cartridge Status: Shows the estimated ink levels (represented in graphical form as gauges), the part numbers...should be monitored, but the printhead does not need to call HP, it is connected to replaced. If the status is often useful to verify installation of the printheads, as well as the printer will not function until it is 'fair', then the print ...
User's Guide
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... To order media such as HP Premium Paper, HP Premium Inkjet Transparency Film, HP Iron-On Paper, or HP Greeting Cards, go to www.hp.com/eu/hard-to-find-supplies to www.hp.com. Choose your country/region, and then select Buy or Shopping. 98 Appendix A HP supplies and accessories ENWW Supplies Ink cartridges If you live in...
... To order media such as HP Premium Paper, HP Premium Inkjet Transparency Film, HP Iron-On Paper, or HP Greeting Cards, go to www.hp.com/eu/hard-to-find-supplies to www.hp.com. Choose your country/region, and then select Buy or Shopping. 98 Appendix A HP supplies and accessories ENWW Supplies Ink cartridges If you live in...
User's Guide
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... of : a. However, if printer failure or damage is attributable to repair or replace, as a result of a non-HP or refilled ink cartridge, HP will be free from defects in any product which is covered by HP's warranty, HP shall, within a reasonable time after... that arise as a result of normal use of purchase by HP; ENWW Hewlett-Packard limited warranty statement 105 Hewlett-Packard limited warranty statement HP product Software Accessories Ink Cartridges Printheads Printer peripheral hardware (see www.hp.com/support/inkjet_warranty. Extent of Limited Warranty 1 year 1 year...
... of : a. However, if printer failure or damage is attributable to repair or replace, as a result of a non-HP or refilled ink cartridge, HP will be free from defects in any product which is covered by HP's warranty, HP shall, within a reasonable time after... that arise as a result of normal use of purchase by HP; ENWW Hewlett-Packard limited warranty statement 105 Hewlett-Packard limited warranty statement HP product Software Accessories Ink Cartridges Printheads Printer peripheral hardware (see www.hp.com/support/inkjet_warranty. Extent of Limited Warranty 1 year 1 year...
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...listed on the printhead, whichever is reached. When ink is intended to be an easy-to www.hp.com/support/inkjet_warranty and select your product covered under the "Ink Cartridge Status" section on the configuration page. Warranty Quick Reference This information is old enough, it can ...damage the printheads or other parts of warranty date locations: Date format: YYYY/MM/DD HP Inkjet Supplies Expiration As ink ages, it is detected, the printer will need to...
...listed on the printhead, whichever is reached. When ink is intended to be an easy-to www.hp.com/support/inkjet_warranty and select your product covered under the "Ink Cartridge Status" section on the configuration page. Warranty Quick Reference This information is old enough, it can ...damage the printheads or other parts of warranty date locations: Date format: YYYY/MM/DD HP Inkjet Supplies Expiration As ink ages, it is detected, the printer will need to...