Quick Reference Guide
Page 6
... to remove and replace parts Dell™ OptiPlex™ User's Guide • Specifications Microsoft Windows Help and Support • How to configure system settings Center • How to troubleshoot and solve problems 1 Click Start or → Help and Support→ Dell User and System Guides→...utilities • How to set up a printer • How to troubleshoot and solve problems • How to run the Dell Diagnostics • Error codes and diagnostic lights NOTE: This document may be optional and may not ship with your computer. 6 Quick Reference Guide What Are...
... to remove and replace parts Dell™ OptiPlex™ User's Guide • Specifications Microsoft Windows Help and Support • How to configure system settings Center • How to troubleshoot and solve problems 1 Click Start or → Help and Support→ Dell User and System Guides→...utilities • How to set up a printer • How to troubleshoot and solve problems • How to run the Dell Diagnostics • Error codes and diagnostic lights NOTE: This document may be optional and may not ship with your computer. 6 Quick Reference Guide What Are...
Quick Reference Guide
Page 61
... your computer does not perform as your computer User's Guide. Express Service Code Service Tag Dell Diagnostics CAUTION: Before you begin any of the error, beep codes, or diagnostics light patterns, record your Express Service Code and Service Tag below, and then contact Dell from the same location as expected. Jumper RTCRST Setting jumpered Description The...
... your computer does not perform as your computer User's Guide. Express Service Code Service Tag Dell Diagnostics CAUTION: Before you begin any of the error, beep codes, or diagnostics light patterns, record your Express Service Code and Service Tag below, and then contact Dell from the same location as expected. Jumper RTCRST Setting jumpered Description The...
Quick Reference Guide
Page 64
... Tag is encountered during a test, a message appears with an error code and a description of each test screen. Tab Results Errors Help Configuration Parameters Function Displays the results of the problem you cannot resolve the error condition, contact Dell (see "Contacting Dell" in system setup. Displays error conditions encountered, error codes, and the problem description. Displays your computer is located...
... Tag is encountered during a test, a message appears with an error code and a description of each test screen. Tab Results Errors Help Configuration Parameters Function Displays the results of the problem you cannot resolve the error condition, contact Dell (see "Contacting Dell" in system setup. Displays error conditions encountered, error codes, and the problem description. Displays your computer is located...
Quick Reference Guide
Page 70
... of beeps during start-up if the monitor cannot display errors or problems. This series of three beeps, and then one beep, a burst of beeps, called a beep code, identifies a problem. If the problem persists, contact Dell (see "Contacting Dell" in the User's Guide). This beep code tells you that all hard drive and optical drive...
... of beeps during start-up if the monitor cannot display errors or problems. This series of three beeps, and then one beep, a burst of beeps, called a beep code, identifies a problem. If the problem persists, contact Dell (see "Contacting Dell" in the User's Guide). This beep code tells you that all hard drive and optical drive...
Quick Reference Guide
Page 71
... being properly identified or used Memory failure above address 0FFFFh If you experience any of the following beep code errors, see "Contacting Dell" in the User's Guide for video ROM failure Quick Reference Guide 71 Code 1-3-1 through 2-4-4 3-1-1 3-1-2 3-1-3 3-1-4 3-2-2 3-2-4 3-3-1 3-3-2 3-3-4 3-4-1 3-4-2 3-4-3 Cause Microprocessor register failure NVRAM read/write failure ROM BIOS checksum failure Programmable interval timer failure DMA...
... being properly identified or used Memory failure above address 0FFFFh If you experience any of the following beep code errors, see "Contacting Dell" in the User's Guide for video ROM failure Quick Reference Guide 71 Code 1-3-1 through 2-4-4 3-1-1 3-1-2 3-1-3 3-1-4 3-2-2 3-2-4 3-3-1 3-3-2 3-3-4 3-4-1 3-4-2 3-4-3 Cause Microprocessor register failure NVRAM read/write failure ROM BIOS checksum failure Programmable interval timer failure DMA...
Quick Reference Guide
Page 83
...Dell support site, 8 diagnostic lights, 65-66 diagnostics beep codes, 70 lights, 65-66 documentation End User License Agreement, 6 ergonomics, 6 online, 8 Product Information Guide, 6 regulatory, 6 safety, 6 documentation (continued) User's Guide, 6 warranty, 6 drivers identifying, 78 reinstalling, 79 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes..., 70 diagnostic lights, 65-66 F Factory Image Restore, 75, 77 H hardware beep codes, 70 Help and Support Center, 9 help file ...
...Dell support site, 8 diagnostic lights, 65-66 diagnostics beep codes, 70 lights, 65-66 documentation End User License Agreement, 6 ergonomics, 6 online, 8 Product Information Guide, 6 regulatory, 6 safety, 6 documentation (continued) User's Guide, 6 warranty, 6 drivers identifying, 78 reinstalling, 79 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes..., 70 diagnostic lights, 65-66 F Factory Image Restore, 75, 77 H hardware beep codes, 70 Help and Support Center, 9 help file ...
User's Guide
Page 346
... Blinks green several A configuration error exists. If the computer does not boot, contact Dell for instructions on page 370). See "Beep Codes" on page 350 for technical assistance (see "Contacting Dell" on diagnosing the beep code. the specific problem is identified (see "Contacting Dell" on page 347). may...to see if the specific problem is running a If the Dell Diagnostics is identified (see "Diagnostic Lights" on page 370). 346 Solving Problems Solid green power light and no beep code and no beep code but the computer locks up during POST A problem was detected ...
... Blinks green several A configuration error exists. If the computer does not boot, contact Dell for instructions on page 370). See "Beep Codes" on page 350 for technical assistance (see "Contacting Dell" on diagnosing the beep code. the specific problem is identified (see "Contacting Dell" on page 347). may...to see if the specific problem is running a If the Dell Diagnostics is identified (see "Diagnostic Lights" on page 370). 346 Solving Problems Solid green power light and no beep code and no beep code but the computer locks up during POST A problem was detected ...
User's Guide
Page 350
... problems. This series of three beeps, and then one beep. This beep code tells you experience any of the following beep code errors. If the problem persists, contact Dell (see "Contacting Dell" on page 370 for instructions on obtaining technical assistance. Code 1-1-2 1-1-3 1-1-4 1-2-1 1-2-2 1-2-3 1-3 1-3-1 through 2-4-4 4-3-1 Cause Memory not being properly identified or used Memory failure above address 0FFFFh...
... problems. This series of three beeps, and then one beep. This beep code tells you experience any of the following beep code errors. If the problem persists, contact Dell (see "Contacting Dell" on page 370 for instructions on obtaining technical assistance. Code 1-1-2 1-1-3 1-1-4 1-2-1 1-2-2 1-2-3 1-3 1-3-1 through 2-4-4 4-3-1 Cause Memory not being properly identified or used Memory failure above address 0FFFFh...
User's Guide
Page 351
...the system setup program and restore the original value(s). Message 8042 Gate-A20 error Address Line Short! The hard drive is not working or is not operating...Ensure that the hard drive is not listed in the table, see "System Setup" on page 313). Solving Problems 351 Code 3-4-2 3-4-3 4-2-1 4-2-2 4-2-3 4-2-4 4-3-1 4-3-3 4-3-4 4-4-1 4-4-2 4-4-3 4-4-4 Cause Screen retrace failure Search for video ROM failure...Time-of-day clock stopped Serial or parallel port test failure Failure to decompress code to shadowed memory Math-coprocessor test failure Cache test failure System Messages NOTE: If...
...the system setup program and restore the original value(s). Message 8042 Gate-A20 error Address Line Short! The hard drive is not working or is not operating...Ensure that the hard drive is not listed in the table, see "System Setup" on page 313). Solving Problems 351 Code 3-4-2 3-4-3 4-2-1 4-2-2 4-2-3 4-2-4 4-3-1 4-3-3 4-3-4 4-4-1 4-4-2 4-4-3 4-4-4 Cause Screen retrace failure Search for video ROM failure...Time-of-day clock stopped Serial or parallel port test failure Failure to decompress code to shadowed memory Math-coprocessor test failure Cache test failure System Messages NOTE: If...
User's Guide
Page 354
... CD (Optional) 1 Insert the Drivers and Utilities CD (optional). 2 Shut down your Drivers and Utilities media (see "Contacting Dell" on page 355). Press any error codes and problem descriptions exactly as they appear and follow the instructions on the screen. 8 After all tests have completed, close the ...the boot sequence for one time only. and down the error code(s) and see "Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional)" on . • Answer any key to return to the previous menu. 7 At the Dell Diagnostics Main Menu, left-click with the mouse, or press...
... CD (Optional) 1 Insert the Drivers and Utilities CD (optional). 2 Shut down your Drivers and Utilities media (see "Contacting Dell" on page 355). Press any error codes and problem descriptions exactly as they appear and follow the instructions on the screen. 8 After all tests have completed, close the ...the boot sequence for one time only. and down the error code(s) and see "Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional)" on . • Answer any key to return to the previous menu. 7 At the Dell Diagnostics Main Menu, left-click with the mouse, or press...
User's Guide
Page 355
...test. Displays error conditions encountered, error codes, and the problem description. Describes the test and may indicate requirements for your computer is located at the top of each test screen. Solving Problems 355 If you cannot resolve the error condition, contact Dell (see "Dell Diagnostics Main Menu...you want to answer questions periodically. Write down the error code and problem description and follow the instructions on page 370). Tests a specific device. NOTE: The Service Tag for the option you run (see "Contacting Dell" on the screen. See "System Setup" on ...
...test. Displays error conditions encountered, error codes, and the problem description. Describes the test and may indicate requirements for your computer is located at the top of each test screen. Solving Problems 355 If you cannot resolve the error condition, contact Dell (see "Dell Diagnostics Main Menu...you want to answer questions periodically. Write down the error code and problem description and follow the instructions on page 370). Tests a specific device. NOTE: The Service Tag for the option you run (see "Contacting Dell" on the screen. See "System Setup" on ...
User's Guide
Page 367
... the risk of loss during shipment to a sales specialist, see "Contacting Dell" on page 370. The code helps Dell's automated-support telephone system direct your call . Problems With Your Order If you have run and any error messages reported by the Dell Diagnostics (see "Dell Diagnostics" on page 353). 4 Include any accessories that belong with your...
... the risk of loss during shipment to a sales specialist, see "Contacting Dell" on page 370. The code helps Dell's automated-support telephone system direct your call . Problems With Your Order If you have run and any error messages reported by the Dell Diagnostics (see "Dell Diagnostics" on page 353). 4 Include any accessories that belong with your...
User's Guide
Page 369
... connected to a network? Otherwise, record the contents of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed: Getting Help 369 Error message, beep code, or diagnostic code: Description of the system's start-up files. Diagnostics Checklist Name: Date: Address...
... connected to a network? Otherwise, record the contents of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you performed: Getting Help 369 Error message, beep code, or diagnostic code: Description of the system's start-up files. Diagnostics Checklist Name: Date: Address...
User's Guide
Page 382
... type of your computer. Setup program differs from system setup. smart card - resolution - ROM - RTCRST - ScanDisk - SDRAM - A bar code label on a network in phones or portable computers. If you can have interference than the higher frequency radiations, such as its corresponding folder or...comes with the optimal clock speed of 10 kHz to by a printer or displayed on computers equipped for errors. shortcut - An icon that is generated at support.dell.com or when you restart the computer after you place a shortcut on your screen's horizontal lines are...
... type of your computer. Setup program differs from system setup. smart card - resolution - ROM - RTCRST - ScanDisk - SDRAM - A bar code label on a network in phones or portable computers. If you can have interference than the higher frequency radiations, such as its corresponding folder or...comes with the optimal clock speed of 10 kHz to by a printer or displayed on computers equipped for errors. shortcut - An icon that is generated at support.dell.com or when you restart the computer after you place a shortcut on your screen's horizontal lines are...
