Quick Reference Guide
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... 60 Solving Problems 61 Dell Diagnostics 61 System Lights 65 Diagnostic Lights 66 Beep Codes 70 Resolving Software and Hardware Incompatibilities 72 Restoring Your Operating System 73 Using Microsoft Windows System Restore . . . . 73 Using Dell™ PC Restore and Dell Factory Image Restore 75 Using the Drivers and Utilities Media 78 Reinstalling Drivers and Utilities 79...
... 60 Solving Problems 61 Dell Diagnostics 61 System Lights 65 Diagnostic Lights 66 Beep Codes 70 Resolving Software and Hardware Incompatibilities 72 Restoring Your Operating System 73 Using Microsoft Windows System Restore . . . . 73 Using Dell™ PC Restore and Dell Factory Image Restore 75 Using the Drivers and Utilities Media 78 Reinstalling Drivers and Utilities 79...
Quick Reference Guide
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...computer cannot display a screen image, contact Dell. 1 Shut down your hard drive. When the DELL™ logo appears, press immediately. See "Starting the Dell Diagnostics From Your Hard Drive" on page 62 or "Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional)" on page ...see "Dell Diagnostics Main Menu" on page 63 for more information. If you to the MPMemory Diagnostic • Test System - See the documentation that no diagnostics utility partition has been found, run (see the Microsoft® Windows® desktop. See "Using the Drivers and Utilities...
...computer cannot display a screen image, contact Dell. 1 Shut down your hard drive. When the DELL™ logo appears, press immediately. See "Starting the Dell Diagnostics From Your Hard Drive" on page 62 or "Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional)" on page ...see "Dell Diagnostics Main Menu" on page 63 for more information. If you to the MPMemory Diagnostic • Test System - See the documentation that no diagnostics utility partition has been found, run (see the Microsoft® Windows® desktop. See "Using the Drivers and Utilities...
Quick Reference Guide
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...are listed, select the version appropriate for your computer. 9 When the Dell Diagnostics Main Menu appears, select the test you see "Dell Diagnostics Main Menu" on your computer and try again. If you wait too long and the Windows logo appears, continue to wait until you want . NOTE: The ... an hour or more and requires you want to run (see the Windows desktop. Run Express Test first to start the Dell Diagnostics. 8 Select Run the 32 Bit Dell Diagnostics from the menu that appears. 6 Type 1 to start the Drivers and Utilities CD menu. 7 Type 2 to increase the possibility of ...
...are listed, select the version appropriate for your computer. 9 When the Dell Diagnostics Main Menu appears, select the test you see "Dell Diagnostics Main Menu" on your computer and try again. If you wait too long and the Windows logo appears, continue to wait until you want . NOTE: The ... an hour or more and requires you want to run (see the Windows desktop. Run Express Test first to start the Dell Diagnostics. 8 Select Run the 32 Bit Dell Diagnostics from the menu that appears. 6 Type 1 to start the Drivers and Utilities CD menu. 7 Type 2 to increase the possibility of ...
Quick Reference Guide
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... unchecked. Any programs or files added since you received your computer. These options restore your operating system. Windows XP: Dell PC Restore Using PC Restore: 1 Turn on the hard drive and removes any programs or drivers installed after you received your operating system problem. If you purchased the computer. Data files include documents...
... unchecked. Any programs or files added since you received your computer. These options restore your operating system. Windows XP: Dell PC Restore Using PC Restore: 1 Turn on the hard drive and removes any programs or drivers installed after you received your operating system problem. If you purchased the computer. Data files include documents...
Quick Reference Guide
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... and Maintenance, and click System. 3 In the System Properties window, click the Hardware tab, and click Device Manager. 78 Quick Reference Guide The Confirm Data Deletion screen appears. Using the Drivers and Utilities Media NOTICE: The Drivers and Utilities media may contain drivers for your Microsoft Windows operating system. Ensure that you : • Upgrade your...
... and Maintenance, and click System. 3 In the System Properties window, click the Hardware tab, and click Device Manager. 78 Quick Reference Guide The Confirm Data Deletion screen appears. Using the Drivers and Utilities Media NOTICE: The Drivers and Utilities media may contain drivers for your Microsoft Windows operating system. Ensure that you : • Upgrade your...
Quick Reference Guide
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...→ Properties→ Hardware→ Device Manager. 2 Right-click the device for Dell™ computers. Using Windows Device Driver Rollback If a problem occurs on your administrator to see "Reinstalling Drivers and Utilities" on the computer, click Continue; Microsoft Windows Vista™ 1 Click the Windows Vista start button , and right-click Computer. 2 Click Properties→ Device Manager...
...→ Properties→ Hardware→ Device Manager. 2 Right-click the device for Dell™ computers. Using Windows Device Driver Rollback If a problem occurs on your administrator to see "Reinstalling Drivers and Utilities" on the computer, click Continue; Microsoft Windows Vista™ 1 Click the Windows Vista start button , and right-click Computer. 2 Click Properties→ Device Manager...
Quick Reference Guide
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...existed before you are an administrator on page 73) to return your computer. Manually Reinstalling Drivers After extracting the driver files to your hard drive as described in the previous section: Windows XP: 1 Click Start→ My Computer→ Properties→ Hardware→ Device ...Video). 3 Double-click the name of the device for which the new driver was installed and click Properties. 4 Click the Drivers tab→ Roll Back Driver. If you installed the new driver. Windows Vista: 1 Click the Windows Vista start button , and right-click Computer. 2 Click Properties→ ...
...existed before you are an administrator on page 73) to return your computer. Manually Reinstalling Drivers After extracting the driver files to your hard drive as described in the previous section: Windows XP: 1 Click Start→ My Computer→ Properties→ Hardware→ Device ...Video). 3 Double-click the name of the device for which the new driver was installed and click Properties. 4 Click the Drivers tab→ Roll Back Driver. If you installed the new driver. Windows Vista: 1 Click the Windows Vista start button , and right-click Computer. 2 Click Properties→ ...
Quick Reference Guide
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..., 70 C CDs operating system, 9 computer beep codes, 70 restore to previous state, 73 cover opening, 22, 32, 43 D Dell support site, 8 diagnostic lights, 65-66 diagnostics beep codes, 70 lights, 65-66 documentation End User License Agreement, 6 ergonomics, 6... online, 8 Product Information Guide, 6 regulatory, 6 safety, 6 documentation (continued) User's Guide, 6 warranty, 6 drivers identifying, 78 reinstalling, 79 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes, 70 diagnostic lights, 65-66 F Factory Image Restore...
..., 70 C CDs operating system, 9 computer beep codes, 70 restore to previous state, 73 cover opening, 22, 32, 43 D Dell support site, 8 diagnostic lights, 65-66 diagnostics beep codes, 70 lights, 65-66 documentation End User License Agreement, 6 ergonomics, 6... online, 8 Product Information Guide, 6 regulatory, 6 safety, 6 documentation (continued) User's Guide, 6 warranty, 6 drivers identifying, 78 reinstalling, 79 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes, 70 diagnostic lights, 65-66 F Factory Image Restore...
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T troubleshooting diagnostic lights, 65-66 Help and Support Center, 9 restore to previous state, 73 U User's Guide, 6 W warranty information, 6 Windows Vista Factory Image Restore, 75 System Restore, 73 Windows XP Device Driver Rollback, 79 Help and Support Center, 9 PC Restore, 75 reinstalling, 9 System Restore, 73 Index 85
T troubleshooting diagnostic lights, 65-66 Help and Support Center, 9 restore to previous state, 73 U User's Guide, 6 W warranty information, 6 Windows Vista Factory Image Restore, 75 System Restore, 73 Windows XP Device Driver Rollback, 79 Help and Support Center, 9 PC Restore, 75 reinstalling, 9 System Restore, 73 Index 85
User's Guide
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... The computer stops responding 336 A program stops responding 336 A program crashes repeatedly 337 A program is designed for an earlier Windows operating system 337 A solid blue screen appears 337 Other software problems 337 Memory Problems 338 Mouse Problems 338 Network Problems 339... 347 Beep Codes 350 System Messages 351 Dell Diagnostics 353 When to Use the Dell Diagnostics 353 Starting the Dell Diagnostics From Your Hard Drive . . . . . 353 Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional 354 Dell Diagnostics Main Menu 355 Drivers 356 14 Contents
... The computer stops responding 336 A program stops responding 336 A program crashes repeatedly 337 A program is designed for an earlier Windows operating system 337 A solid blue screen appears 337 Other software problems 337 Memory Problems 338 Mouse Problems 338 Network Problems 339... 347 Beep Codes 350 System Messages 351 Dell Diagnostics 353 When to Use the Dell Diagnostics 353 Starting the Dell Diagnostics From Your Hard Drive . . . . . 353 Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional 354 Dell Diagnostics Main Menu 355 Drivers 356 14 Contents
User's Guide
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... Using Windows Device Driver Rollback 357 Manually Reinstalling Drivers 358 Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems. . . . . 358 Restoring Your Operating System 359 Using Microsoft Windows System Restore 359 Starting System Restore 360 Undoing the Last System Restore 360 Enabling System Restore 360 Using Dell...
... Using Windows Device Driver Rollback 357 Manually Reinstalling Drivers 358 Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems. . . . . 358 Restoring Your Operating System 359 Using Microsoft Windows System Restore 359 Starting System Restore 360 Undoing the Last System Restore 360 Enabling System Restore 360 Using Dell...
User's Guide
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... NOTE: Select your region or business segment to support.dell.com, select your region or business segment, and enter your Service Tag. 2 Select Drivers & Downloads and click Go. Service call and order status, warranty, and repair information • Service and support ... operation of software and hardware updates for your Dell computer. Upgrade information for your configuration. • How to use Windows XP • How to personalize my desktop Windows Help and Support 1 To access Windows Help and Support: • In Windows XP, click Start and click Help and Support...
... NOTE: Select your region or business segment to support.dell.com, select your region or business segment, and enter your Service Tag. 2 Select Drivers & Downloads and click Go. Service call and order status, warranty, and repair information • Service and support ... operation of software and hardware updates for your Dell computer. Upgrade information for your configuration. • How to use Windows XP • How to personalize my desktop Windows Help and Support 1 To access Windows Help and Support: • In Windows XP, click Start and click Help and Support...
User's Guide
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...operating system product key label is already installed on your computer. The operating system is located on your computer. See "Reinstalling Windows XP or Windows Vista" on the operating system you reinstall your operating system, use the Operating System media. To reinstall your media varies based... on page 363. NOTE: The color of your operating system, use the Drivers and Utilities media to reinstall my operating system Find ...
...operating system product key label is already installed on your computer. The operating system is located on your computer. See "Reinstalling Windows XP or Windows Vista" on the operating system you reinstall your operating system, use the Operating System media. To reinstall your media varies based... on page 363. NOTE: The color of your operating system, use the Drivers and Utilities media to reinstall my operating system Find ...
User's Guide
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... unable to get a response by pressing a key on your keyboard or moving your computer. Solving Problems 337 3 Click to select the program that the device drivers do not conflict with the program. • If necessary, uninstall and then reinstall the program. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N - ... turns off), and then restart your mouse, press and hold the power button for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD - Windows Vista: The Program Compatibility Wizard configures a program so that it runs in an environment similar to...
... unable to get a response by pressing a key on your keyboard or moving your computer. Solving Problems 337 3 Click to select the program that the device drivers do not conflict with the program. • If necessary, uninstall and then reinstall the program. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N - ... turns off), and then restart your mouse, press and hold the power button for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD - Windows Vista: The Program Compatibility Wizard configures a program so that it runs in an environment similar to...
User's Guide
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Windows XP 1 Click Start→ Control Panel→ Mouse. 2 Adjust the settings as needed . See "Drivers" on page 347. R U N TH E H A R D W A R E TR O U B L E S H O O T E R - C H E C K T H E N E T W O R K C A B L E C O N N E C T O R - C H E C K T H E N E T W O R K L I N G G R E E...E TW O R K S E T T I S O F F - See "Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems" on properly. • Ensure that any of the computer and the network jack. See "Troubleshooting Software and Hardware Problems...
Windows XP 1 Click Start→ Control Panel→ Mouse. 2 Adjust the settings as needed . See "Drivers" on page 347. R U N TH E H A R D W A R E TR O U B L E S H O O T E R - C H E C K T H E N E T W O R K C A B L E C O N N E C T O R - C H E C K T H E N E T W O R K L I N G G R E E...E TW O R K S E T T I S O F F - See "Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems" on properly. • Ensure that any of the computer and the network jack. See "Troubleshooting Software and Hardware Problems...
User's Guide
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... purchased a sound card, ensure that the scanner cables are securely connected to the scanner and the computer. VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS - See the scanner documentation for setup and troubleshooting information. Always check to the card. 342 Solving Problems C H E C K T H E S C A NN E R D O C U ...procedures in this section, follow the safety instructions in the Product Information Guide. SEE THE PRINTER DOCUMENTATION FOR INFORMATION ON REINSTALLING THE PRINTER DRIVER. - UN L O CK T H E SC A N N E R - RESTART THE COMPUTER AND TRY THE SCANNER AGAIN ...
... purchased a sound card, ensure that the scanner cables are securely connected to the scanner and the computer. VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS - See the scanner documentation for setup and troubleshooting information. Always check to the card. 342 Solving Problems C H E C K T H E S C A NN E R D O C U ...procedures in this section, follow the safety instructions in the Product Information Guide. SEE THE PRINTER DOCUMENTATION FOR INFORMATION ON REINSTALLING THE PRINTER DRIVER. - UN L O CK T H E SC A N N E R - RESTART THE COMPUTER AND TRY THE SCANNER AGAIN ...
User's Guide
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...If you are connected to support.dell.com. The screen is securely inserted... about your speakers have missing pins). Ensure that the monitor cable is required for interference. See "Drivers" on the setup diagram for monitor cable connectors to have volume controls, adjust the volume, bass,... S V O L U M E C O N T R O L - Ensure that the monitor cable is working by testing it in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems" on page 358. See the setup diagram supplied with another device, such as shown on page 356. RUN THE...
...If you are connected to support.dell.com. The screen is securely inserted... about your speakers have missing pins). Ensure that the monitor cable is required for interference. See "Drivers" on the setup diagram for monitor cable connectors to have volume controls, adjust the volume, bass,... S V O L U M E C O N T R O L - Ensure that the monitor cable is working by testing it in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems" on page 358. See the setup diagram supplied with another device, such as shown on page 356. RUN THE...
User's Guide
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... the operating system logo appears, continue to Use the Dell Diagnostics If you see "Entering System Setup" on page 280), review your computer. 3 When the DELL logo appears, press immediately. Enter system setup (see the Microsoft Windows desktop, and then shut down for extended periods of ... page 280) and confirm that nothing is resting on page 354 for technical assistance. Starting the Dell Diagnostics From Your Hard Drive NOTE: If your hard drive or from the Drivers and Utilities media (an optional CD). NOTE: Keyboard failure may need to replace the keyboard. Solving...
... the operating system logo appears, continue to Use the Dell Diagnostics If you see "Entering System Setup" on page 280), review your computer. 3 When the DELL logo appears, press immediately. Enter system setup (see the Microsoft Windows desktop, and then shut down for extended periods of ... page 280) and confirm that nothing is resting on page 354 for technical assistance. Starting the Dell Diagnostics From Your Hard Drive NOTE: If your hard drive or from the Drivers and Utilities media (an optional CD). NOTE: Keyboard failure may need to replace the keyboard. Solving...
User's Guide
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... circle with the previously installed version. Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your administrator to enter the Device Manager. 3 Right-click the device for which the new driver was installed and click Properties. 4 Click the Drivers tab→ Roll Back Driver. Windows XP: 1 Click Start→ My Computer→...
... circle with the previously installed version. Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your administrator to enter the Device Manager. 3 Right-click the device for which the new driver was installed and click Properties. 4 Click the Drivers tab→ Roll Back Driver. Windows XP: 1 Click Start→ My Computer→...
User's Guide
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... click Cancel. 7 Click the checkbox to confirm that you want to complete. See "Using Windows Device Driver Rollback" on your primary hard drive. Use the Dell Drivers and Utilities media to reboot the computer. The Confirm Data Deletion screen appears. NOTICE: Before... the operating system, you need the following items: • Dell™ Operating System media • Dell Drivers and Utilities media NOTE: The Dell Drivers and Utilities media contains drivers that are considering reinstalling the Windows operating system to the factory condition, then click Next. NOTICE:...
... click Cancel. 7 Click the checkbox to confirm that you want to complete. See "Using Windows Device Driver Rollback" on your primary hard drive. Use the Dell Drivers and Utilities media to reboot the computer. The Confirm Data Deletion screen appears. NOTICE: Before... the operating system, you need the following items: • Dell™ Operating System media • Dell Drivers and Utilities media NOTE: The Dell Drivers and Utilities media contains drivers that are considering reinstalling the Windows operating system to the factory condition, then click Next. NOTICE:...