Quick Reference Guide
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... 60 Solving Problems 61 Dell Diagnostics 61 System Lights 65 Diagnostic Lights 66 Beep Codes 70 Resolving Software and Hardware Incompatibilities 72 Restoring Your Operating System 73 Using Microsoft Windows System Restore . . . . 73 Using Dell™ PC Restore and Dell Factory Image Restore 75 Using the Drivers and Utilities Media 78 Reinstalling Drivers and Utilities 79...
... 60 Solving Problems 61 Dell Diagnostics 61 System Lights 65 Diagnostic Lights 66 Beep Codes 70 Resolving Software and Hardware Incompatibilities 72 Restoring Your Operating System 73 Using Microsoft Windows System Restore . . . . 73 Using Dell™ PC Restore and Dell Factory Image Restore 75 Using the Drivers and Utilities Media 78 Reinstalling Drivers and Utilities 79...
Quick Reference Guide
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... that no diagnostics utility partition has been found, run (see the Microsoft® Windows® desktop. this takes you see a message stating that came with your optional Drivers and Utilities CD. See "Using the Drivers and Utilities Media" on the computer. The resulting menu displays: • Test... Memory - See "Starting the Dell Diagnostics From Your Hard Drive" on page 62 or "Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional)" on your computer and try again. 5 When the boot device list...
... that no diagnostics utility partition has been found, run (see the Microsoft® Windows® desktop. this takes you see a message stating that came with your optional Drivers and Utilities CD. See "Using the Drivers and Utilities Media" on the computer. The resulting menu displays: • Test... Memory - See "Starting the Dell Diagnostics From Your Hard Drive" on page 62 or "Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional)" on your computer and try again. 5 When the boot device list...
Quick Reference Guide
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... a thorough check of devices. Then shut down and restart the computer. When the DELL logo appears, press immediately. Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional) 1 Insert the Drivers and Utilities CD (optional). 2 Shut down your computer and try again. If you... wait too long and the Windows logo appears, continue to start the Dell Diagnostics. 8 Select Run the 32 Bit Dell Diagnostics from...
... a thorough check of devices. Then shut down and restart the computer. When the DELL logo appears, press immediately. Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional) 1 Insert the Drivers and Utilities CD (optional). 2 Shut down your computer and try again. If you... wait too long and the Windows logo appears, continue to start the Dell Diagnostics. 8 Select Run the 32 Bit Dell Diagnostics from...
Quick Reference Guide
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... in when you reinstall Windows XP with www.dell.com appears at the top of the screen. These options restore your hard drive to the operating state it was in certain countries or on the hard drive and removes any programs or drivers installed after you received your... files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on the computer. Use Dell PC Restore (Windows XP) or Dell Factory Image Restore (Windows Vista) only as the last method to Windows XP. If possible, back up the data before using these options. Enabling System Restore NOTE...
... in when you reinstall Windows XP with www.dell.com appears at the top of the screen. These options restore your hard drive to the operating state it was in certain countries or on the hard drive and removes any programs or drivers installed after you received your... files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on the computer. Use Dell PC Restore (Windows XP) or Dell Factory Image Restore (Windows Vista) only as the last method to Windows XP. If possible, back up the data before using these options. Enabling System Restore NOTE...
Quick Reference Guide
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..., and click System. 3 In the System Properties window, click the Hardware tab, and click Device Manager. 78 Quick Reference Guide Ensure that are installing software appropriate for your problem and, if necessary, update the driver. Identifying Drivers If you : • Upgrade your operating system.... • Reinstall your Microsoft Windows operating system. The restore process begins and may take five or more minutes to...
..., and click System. 3 In the System Properties window, click the Hardware tab, and click Device Manager. 78 Quick Reference Guide Ensure that are installing software appropriate for your problem and, if necessary, update the driver. Identifying Drivers If you : • Upgrade your operating system.... • Reinstall your Microsoft Windows operating system. The restore process begins and may take five or more minutes to...
Quick Reference Guide
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.... 2 Right-click the device for Dell™ computers. NOTE: The User Account Control window may appear. otherwise, contact your administrator to replace the driver with a [!]) on your Drivers and Utilities media provide approved drivers for which the new driver was installed and click Properties. 3 Click the Drivers tab→ Roll Back Driver. If an exclamation point is next...
.... 2 Right-click the device for Dell™ computers. NOTE: The User Account Control window may appear. otherwise, contact your administrator to replace the driver with a [!]) on your Drivers and Utilities media provide approved drivers for which the new driver was installed and click Properties. 3 Click the Drivers tab→ Roll Back Driver. If an exclamation point is next...
Quick Reference Guide
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... start button , and right-click Computer. 2 Click Properties→ Device Manager. Manually Reinstalling Drivers After extracting the driver files to your hard drive as described in the previous section: Windows XP: 1 Click Start→ My Computer→ Properties→ Hardware→ Device Manager. 2 ... 3 Double-click the name of the device for which the new driver was installed and click Properties. 4 Click the Drivers tab→ Roll Back Driver. NOTE: The User Account Control window may appear. If Device Driver Rollback does not resolve the problem, then use System Restore (see ...
... start button , and right-click Computer. 2 Click Properties→ Device Manager. Manually Reinstalling Drivers After extracting the driver files to your hard drive as described in the previous section: Windows XP: 1 Click Start→ My Computer→ Properties→ Hardware→ Device Manager. 2 ... 3 Double-click the name of the device for which the new driver was installed and click Properties. 4 Click the Drivers tab→ Roll Back Driver. NOTE: The User Account Control window may appear. If Device Driver Rollback does not resolve the problem, then use System Restore (see ...
Quick Reference Guide
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..., 70 C CDs operating system, 9 computer beep codes, 70 restore to previous state, 73 cover opening, 22, 32, 43 D Dell support site, 8 diagnostic lights, 65-66 diagnostics beep codes, 70 lights, 65-66 documentation End User License Agreement, 6 ergonomics, 6... online, 8 Product Information Guide, 6 regulatory, 6 safety, 6 documentation (continued) User's Guide, 6 warranty, 6 drivers identifying, 78 reinstalling, 79 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes, 70 diagnostic lights, 65-66 F Factory Image Restore...
..., 70 C CDs operating system, 9 computer beep codes, 70 restore to previous state, 73 cover opening, 22, 32, 43 D Dell support site, 8 diagnostic lights, 65-66 diagnostics beep codes, 70 lights, 65-66 documentation End User License Agreement, 6 ergonomics, 6... online, 8 Product Information Guide, 6 regulatory, 6 safety, 6 documentation (continued) User's Guide, 6 warranty, 6 drivers identifying, 78 reinstalling, 79 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes, 70 diagnostic lights, 65-66 F Factory Image Restore...
Quick Reference Guide
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T troubleshooting diagnostic lights, 65-66 Help and Support Center, 9 restore to previous state, 73 U User's Guide, 6 W warranty information, 6 Windows Vista Factory Image Restore, 75 System Restore, 73 Windows XP Device Driver Rollback, 79 Help and Support Center, 9 PC Restore, 75 reinstalling, 9 System Restore, 73 Index 85
T troubleshooting diagnostic lights, 65-66 Help and Support Center, 9 restore to previous state, 73 U User's Guide, 6 W warranty information, 6 Windows Vista Factory Image Restore, 75 System Restore, 73 Windows XP Device Driver Rollback, 79 Help and Support Center, 9 PC Restore, 75 reinstalling, 9 System Restore, 73 Index 85
User's Guide
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... The computer stops responding 336 A program stops responding 336 A program crashes repeatedly 337 A program is designed for an earlier Windows operating system 337 A solid blue screen appears 337 Other software problems 337 Memory Problems 338 Mouse Problems 338 Network Problems 339... 347 Beep Codes 350 System Messages 351 Dell Diagnostics 353 When to Use the Dell Diagnostics 353 Starting the Dell Diagnostics From Your Hard Drive . . . . . 353 Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional 354 Dell Diagnostics Main Menu 355 Drivers 356 14 Contents
... The computer stops responding 336 A program stops responding 336 A program crashes repeatedly 337 A program is designed for an earlier Windows operating system 337 A solid blue screen appears 337 Other software problems 337 Memory Problems 338 Mouse Problems 338 Network Problems 339... 347 Beep Codes 350 System Messages 351 Dell Diagnostics 353 When to Use the Dell Diagnostics 353 Starting the Dell Diagnostics From Your Hard Drive . . . . . 353 Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional 354 Dell Diagnostics Main Menu 355 Drivers 356 14 Contents
User's Guide
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... Using Windows Device Driver Rollback 357 Manually Reinstalling Drivers 358 Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems. . . . . 358 Restoring Your Operating System 359 Using Microsoft Windows System Restore 359 Starting System Restore 360 Undoing the Last System Restore 360 Enabling System Restore 360 Using Dell...
... Using Windows Device Driver Rollback 357 Manually Reinstalling Drivers 358 Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems. . . . . 358 Restoring Your Operating System 359 Using Microsoft Windows System Restore 359 Starting System Restore 360 Undoing the Last System Restore 360 Enabling System Restore 360 Using Dell...
User's Guide
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...for your operating system and support for processors, 3 Click your operating system and search for your configuration. • How to use Windows XP • How to work with programs and files • How to view the appropriate support site. • Community - DSS...the topic that describes your computer • Reference - Find It Here • Solutions - support.dell.com NOTE: Select your computer and depending on . Upgrade information for your Service Tag. 2 Select Drivers & Downloads and click Go. Service call and order status, warranty, and repair information • ...
...for your operating system and support for processors, 3 Click your operating system and search for your configuration. • How to use Windows XP • How to work with programs and files • How to view the appropriate support site. • Community - DSS...the topic that describes your computer • Reference - Find It Here • Solutions - support.dell.com NOTE: Select your computer and depending on . Upgrade information for your Service Tag. 2 Select Drivers & Downloads and click Go. Service call and order status, warranty, and repair information • ...
User's Guide
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Your operating system product key label is already installed on your computer. See "Reinstalling Windows XP or Windows Vista" on the operating system you reinstall your operating system, use the Operating System media. The operating system is located on your ...computer. After you ordered. 20 Finding Information To reinstall your media varies based on page 363. NOTE: The color of your operating system, use the Drivers...
Your operating system product key label is already installed on your computer. See "Reinstalling Windows XP or Windows Vista" on the operating system you reinstall your operating system, use the Operating System media. The operating system is located on your ...computer. After you ordered. 20 Finding Information To reinstall your media varies based on page 363. NOTE: The color of your operating system, use the Drivers...
User's Guide
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...8594; Accessories→ Program Compatibility Wizard→ Next. 2 Follow the instructions on your computer. • Ensure that the device drivers do not conflict with this version of Windows. 2 In the welcome screen, click Next. 3 Follow the instructions on a floppy disk, CD, or DVD. A program... is designed for information. • Ensure that the program is no longer responding. 4 Click End Task. Windows XP: The Program Compatibility Wizard configures a program so that it runs in its documentation or on the screen. See the software documentation ...
...8594; Accessories→ Program Compatibility Wizard→ Next. 2 Follow the instructions on your computer. • Ensure that the device drivers do not conflict with this version of Windows. 2 In the welcome screen, click Next. 3 Follow the instructions on a floppy disk, CD, or DVD. A program... is designed for information. • Ensure that the program is no longer responding. 4 Click End Task. Windows XP: The Program Compatibility Wizard configures a program so that it runs in its documentation or on the screen. See the software documentation ...
User's Guide
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... 2 Adjust the settings as needed . See "Drivers" on page 347. Ensure that the network is in the Product Information Guide. R U N TH E H A R D W A R E TR O U B L E S H O O T E R - I F T H E P O W E R L I G H T I S G R E E N A N D T H E C O M P U T E R I S N O T R E S P O N D I S O F F - The computer is functioning. Windows XP 1 Click Start→ Control Panel→... procedures in this section, follow the safety instructions in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems" on page 358. Power Problems Troubleshooting Power Problems...
... 2 Adjust the settings as needed . See "Drivers" on page 347. Ensure that the network is in the Product Information Guide. R U N TH E H A R D W A R E TR O U B L E S H O O T E R - I F T H E P O W E R L I G H T I S G R E E N A N D T H E C O M P U T E R I S N O T R E S P O N D I S O F F - The computer is functioning. Windows XP 1 Click Start→ Control Panel→... procedures in this section, follow the safety instructions in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems" on page 358. Power Problems Troubleshooting Power Problems...
User's Guide
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... any of the procedures in this section, follow the safety instructions in MP3 and other media players may override the Windows volume setting. See the scanner documentation for instructions. REINSTALL THE PRINTER DRIVER - Scanner Problems CAUTION: Before you need technical assistance for information on the media player(s) has not been turned down...
... any of the procedures in this section, follow the safety instructions in MP3 and other media players may override the Windows volume setting. See the scanner documentation for instructions. REINSTALL THE PRINTER DRIVER - Scanner Problems CAUTION: Before you need technical assistance for information on the media player(s) has not been turned down...
User's Guide
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... go to support.dell.com. Ensure that the volume is turned up and that the electrical outlet is working by testing it is not muted. Ensure that the sound is normal for monitor cable connectors to eliminate distortion. See "Drivers" on page 358...S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N - Click or double-click the speaker icon in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems" on page 356. TE ST T H E E L E CT R I N D O W S V O L U M E C O N T R O L - E L I M I N A TE P O S S I B L E I N T ...
... go to support.dell.com. Ensure that the volume is turned up and that the electrical outlet is working by testing it is not muted. Ensure that the sound is normal for monitor cable connectors to eliminate distortion. See "Drivers" on page 358...S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N - Click or double-click the speaker icon in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems" on page 356. TE ST T H E E L E CT R I N D O W S V O L U M E C O N T R O L - E L I M I N A TE P O S S I B L E I N T ...
User's Guide
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... wait until you begin . When to Use the Dell Diagnostics If you experience a problem with the keyboard connector. Start the Dell Diagnostics from the Drivers and Utilities media (an optional CD). NOTICE: The Dell Diagnostics works only on the keyboard; Corrective Action Ensure...contact Dell (see the Microsoft Windows desktop, and then shut down for technical assistance. NOTE: Keyboard failure may need to be stuck, carefully pry it up . See "Starting the Dell Diagnostics From Your Hard Drive" on page 353 or "Starting the Dell Diagnostics From the Drivers and ...
... wait until you begin . When to Use the Dell Diagnostics If you experience a problem with the keyboard connector. Start the Dell Diagnostics from the Drivers and Utilities media (an optional CD). NOTICE: The Dell Diagnostics works only on the keyboard; Corrective Action Ensure...contact Dell (see the Microsoft Windows desktop, and then shut down for technical assistance. NOTE: Keyboard failure may need to be stuck, carefully pry it up . See "Starting the Dell Diagnostics From Your Hard Drive" on page 353 or "Starting the Dell Diagnostics From the Drivers and ...
User's Guide
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...can take up - If you wait too long and the Windows logo appears, continue to wait until you select Test System to run (see "Dell Diagnostics Main Menu" on your Drivers and Utilities media (see "Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional)" on page 354). 5 Press... Test System and then press . NOTE: The next steps change the boot sequence for one time only. Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional) 1 Insert the Drivers and Utilities CD (optional). 2 Shut down your system board, keyboard, display, memory, hard drive, and so on...
...can take up - If you wait too long and the Windows logo appears, continue to wait until you select Test System to run (see "Dell Diagnostics Main Menu" on your Drivers and Utilities media (see "Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional)" on page 354). 5 Press... Test System and then press . NOTE: The next steps change the boot sequence for one time only. Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional) 1 Insert the Drivers and Utilities CD (optional). 2 Shut down your system board, keyboard, display, memory, hard drive, and so on...
User's Guide
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.... 2 Right-click the device for Dell™ computers. Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your administrator to reinstall the driver or install a new driver (see if any device has an exclamation point (a yellow circle with the previously installed version. Windows Vista: 1 Click the Windows Vista start button , and right-click...
.... 2 Right-click the device for Dell™ computers. Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your administrator to reinstall the driver or install a new driver (see if any device has an exclamation point (a yellow circle with the previously installed version. Windows Vista: 1 Click the Windows Vista start button , and right-click...