Troubleshooting Guide
Page 1
... sending a job to print. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server to print in the tray. Try one or more information, see the setup documentation that the status shows Connected. Printer control panel display is supported. Solving printing problems Multiple-language PDFs do not print The documents contain unavailable fonts. 1 Open the document you want to make sure you are also available on . MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING • Make sure the internal print server...
... sending a job to print. MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check the cable connections to the printer and print server to print in the tray. Try one or more information, see the setup documentation that the status shows Connected. Printer control panel display is supported. Solving printing problems Multiple-language PDFs do not print The documents contain unavailable fonts. 1 Open the document you want to make sure you are also available on . MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING • Make sure the internal print server...
Troubleshooting Guide
Page 3
... printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For Macintosh users, specify the size from the Page Setup dialog. Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then make sure: • The printer is turned on. • The printer cable is securely attached to the printer and the host computer, print server, option, or other network device...
... printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For Macintosh users, specify the size from the Page Setup dialog. Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then make sure: • The printer is turned on. • The printer cable is securely attached to the printer and the host computer, print server, option, or other network device...
Troubleshooting Guide
Page 7
.... CHECK THE PAPER GUIDES Move the guides in the tray to Auto or On: 1 Make sure the printer is on and Ready appears. 2 On the home screen, touch . 3 Touch Settings. 4 Touch General Settings. 5 Touch the down arrow until Print Quality Pages appears. 6 Touch Print Quality Pages. Set Jam Recovery to the correct positions for network printing, see the chapter about installing software for the paper size loaded. The printer performs a power-on the Software and Documentation CD Memory card Make sure...
.... CHECK THE PAPER GUIDES Move the guides in the tray to Auto or On: 1 Make sure the printer is on and Ready appears. 2 On the home screen, touch . 3 Touch Settings. 4 Touch General Settings. 5 Touch the down arrow until Print Quality Pages appears. 6 Touch Print Quality Pages. Set Jam Recovery to the correct positions for network printing, see the chapter about installing software for the paper size loaded. The printer performs a power-on the Software and Documentation CD Memory card Make sure...
Troubleshooting Guide
Page 11
... type from the Print dialog. CHECK THE PAPER Avoid textured paper with a new one or more of the following: THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to redistribute the toner, and then reinstall it from side to side to print, specify the correct type setting: • For Windows users, specify the type from Print...
... type from the Print dialog. CHECK THE PAPER Avoid textured paper with a new one or more of the following: THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel, check the Paper Type setting from the Paper menu. 2 Before sending the job to redistribute the toner, and then reinstall it from side to side to print, specify the correct type setting: • For Windows users, specify the type from Print...
User's Guide
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...: Telephone numbers and support times may not be available in any Lexmark software program, click Help, Tips ΠHelp, or Help ΠHelp Topics. Learning about Monday-Friday (8:00 AM-11:00 PM ET) contacting Lexmark, see the printed e-Mail Support. Learning about the printer Finding information about the printer Setup information Description Where to find The Setup information gives you need. Follow the set of instructions for local...
...: Telephone numbers and support times may not be available in any Lexmark software program, click Help, Tips ΠHelp, or Help ΠHelp Topics. Learning about Monday-Friday (8:00 AM-11:00 PM ET) contacting Lexmark, see the printed e-Mail Support. Learning about the printer Finding information about the printer Setup information Description Where to find The Setup information gives you need. Follow the set of instructions for local...
User's Guide
Page 46
... 1 USB port 2 Ethernet port Verifying printer setup Once all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: . • Menu settings page-Use this page to verify that aids network printing configuration. Remove the option and install it again. • Network setup page-If your printer is a network model and is on page 261. 1 Make sure the printer is attached to a network, print a network setup page to verify printer options are installed correctly. To restore the factory default settings...
... 1 USB port 2 Ethernet port Verifying printer setup Once all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: . • Menu settings page-Use this page to verify that aids network printing configuration. Remove the option and install it again. • Network setup page-If your printer is a network model and is on page 261. 1 Make sure the printer is attached to a network, print a network setup page to verify printer options are installed correctly. To restore the factory default settings...
User's Guide
Page 59
.... Additional printer setup 59 After installing the serial port, you have connected the serial cable to the serial port on your CD or DVD drive. b Click Install Printer and Software. d Click Custom. i Click the + beside the printer model under the Select Port menu, and then click Add Port. j Click Add. e Print a menu settings page. 2 Install the printer driver: a Insert the Software and Documentation CD. e Make sure Select Components is available under SelectComponents. Setting up menu, select Local AppleTalk zone. h Select the printer model from the menu...
.... Additional printer setup 59 After installing the serial port, you have connected the serial cable to the serial port on your CD or DVD drive. b Click Install Printer and Software. d Click Custom. i Click the + beside the printer model under the Select Port menu, and then click Add Port. j Click Add. e Print a menu settings page. 2 Install the printer driver: a Insert the Software and Documentation CD. e Make sure Select Components is available under SelectComponents. Setting up menu, select Local AppleTalk zone. h Select the printer model from the menu...
User's Guide
Page 103
... legal-size to letter-size paper, setting the "Copy from Text, Text/Photo, Photograph, or Printed Image. • Text-Emphasize sharp, black, high-resolution text against a clean, white background • Text/Photo-Used when the original documents are composed primarily of images Sides (Duplex) Use this option to select duplex settings. • If the type or size of paper that you want to copy onto is not loaded in one of the trays, the printer scales each copy to fit loaded paper...
... legal-size to letter-size paper, setting the "Copy from Text, Text/Photo, Photograph, or Printed Image. • Text-Emphasize sharp, black, high-resolution text against a clean, white background • Text/Photo-Used when the original documents are composed primarily of images Sides (Duplex) Use this option to select duplex settings. • If the type or size of paper that you want to copy onto is not loaded in one of the trays, the printer scales each copy to fit loaded paper...
User's Guide
Page 174
... size allowed depends on the printer hard disk. • The Auto setting buffers print jobs only if the printer is attached to an external print server through the USB port. Note: This menu item is available only if the printer is busy processing data from another input port. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart. Mac Binary PS On Off Auto Sets the printer...
... size allowed depends on the printer hard disk. • The Auto setting buffers print jobs only if the printer is attached to an external print server through the USB port. Note: This menu item is available only if the printer is busy processing data from another input port. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart. Mac Binary PS On Off Auto Sets the printer...
User's Guide
Page 240
...To enable Resource Save after receiving this message, make sure the link buffers are set . Understanding printer messages 240 For example, if the MP Feeder Size is set to clear the message and print the job using a USB cable connection. Wait for the message to clear. 30 Invalid refill, change cartridge Remove the print cartridge, and then install a supported one. 31 Replace defective cartridge Remove the defective print cartridge, and then install a new one. 32 Cartridge part number unsupported by device Remove the print cartridge, and then install a supported one. 34 Short paper Try...
...To enable Resource Save after receiving this message, make sure the link buffers are set . Understanding printer messages 240 For example, if the MP Feeder Size is set to clear the message and print the job using a USB cable connection. Wait for the message to clear. 30 Invalid refill, change cartridge Remove the print cartridge, and then install a supported one. 31 Replace defective cartridge Remove the defective print cartridge, and then install a new one. 32 Cartridge part number unsupported by device Remove the print cartridge, and then install a supported one. 34 Short paper Try...
User's Guide
Page 261
... next to Power Saver Mode to wait before entering Power Saver mode. Adjusting Power Saver Available settings range from 1-240 minutes. 8 Touch Submit. 9 Touch . Using the printer control panel 1 Make sure the printer is on page 46. Administrative support 261 Downloads stored in RAM are not affected. 1 Make sure the printer is 30 minutes. Note: If you do one of the following: Using the Embedded Web Server 1 Type the printer IP address into the address field of...
... next to Power Saver Mode to wait before entering Power Saver mode. Adjusting Power Saver Available settings range from 1-240 minutes. 8 Touch Submit. 9 Touch . Using the printer control panel 1 Make sure the printer is on page 46. Administrative support 261 Downloads stored in RAM are not affected. 1 Make sure the printer is 30 minutes. Note: If you do one of the following: Using the Embedded Web Server 1 Type the printer IP address into the address field of...
User's Guide
Page 308
... Scanner Service Error 247 88 Cartridge low 246 88.yy Cartridge nearly low 246 88.yy Replace cartridge 246 900-999 Service 247 Symbols "scan to computer" screen options 127, 128, 129 A Active NIC menu 166 address book, fax using 114 ADF copying using 93 ADF maintenance kit ordering 255 ADF pick assembly ordering 256 ADF separator roll ordering 256 Answering 231 AppleTalk menu 171 attaching cables 45 B Bin Setup menu 163 brightness, adjusting 260 Busy 231 buttons, home screen 20 buttons, printer control panel 19 buttons...
... Scanner Service Error 247 88 Cartridge low 246 88.yy Cartridge nearly low 246 88.yy Replace cartridge 246 900-999 Service 247 Symbols "scan to computer" screen options 127, 128, 129 A Active NIC menu 166 address book, fax using 114 ADF copying using 93 ADF maintenance kit ordering 255 ADF pick assembly ordering 256 ADF separator roll ordering 256 Answering 231 AppleTalk menu 171 attaching cables 45 B Bin Setup menu 163 brightness, adjusting 260 Busy 231 buttons, home screen 20 buttons, printer control panel 19 buttons...
User's Guide
Page 309
... adjusting 98 improving 105 copy screen options 102, 103 Copy Settings menu 191 copy troubleshooting copier does not respond 267 partial document or photo copies 269 poor copy quality 267 poor scanned image quality 270 scanner unit does not close 267 copying adding a date and time stamp 101 adding an overlay message 101 adjusting quality 98 canceling a copy job 102 collating copies 98 custom job (job build) 100 document containing mixed paper sizes 96 enlarging 97 from Windows 130 duplexing 97 E Embedded Web Server 259 administrator settings 259 checking device status...
... adjusting 98 improving 105 copy screen options 102, 103 Copy Settings menu 191 copy troubleshooting copier does not respond 267 partial document or photo copies 269 poor copy quality 267 poor scanned image quality 270 scanner unit does not close 267 copying adding a date and time stamp 101 adding an overlay message 101 adjusting quality 98 canceling a copy job 102 collating copies 98 custom job (job build) 100 document containing mixed paper sizes 96 enlarging 97 from Windows 130 duplexing 97 E Embedded Web Server 259 administrator settings 259 checking device status...
User's Guide
Page 310
... from Windows 134 Help menu 229 holding faxes 119 home screen buttons 20 HTML menu 228 I Image menu 229 Insert staple cartridge 233 Insert Tray 233 Install bin 234 Install envelope feeder 234 Install tray 234 installation wireless network 50, 51 installing options in driver 48 printer software 47 Index 310 installing printer software adding options 48 Internal Solutions Port installing 33 troubleshooting 277 Internal Solutions Port, network changing port settings 57 Invalid PIN 234 IPv6 menu 170 J jams avoiding 139 locating doors and trays 140 locations 140 numbers 140 jams, clearing 200...
... from Windows 134 Help menu 229 holding faxes 119 home screen buttons 20 HTML menu 228 I Image menu 229 Insert staple cartridge 233 Insert Tray 233 Install bin 234 Install envelope feeder 234 Install tray 234 installation wireless network 50, 51 installing options in driver 48 printer software 47 Index 310 installing printer software adding options 48 Internal Solutions Port installing 33 troubleshooting 277 Internal Solutions Port, network changing port settings 57 Invalid PIN 234 IPv6 menu 170 J jams avoiding 139 locating doors and trays 140 locations 140 numbers 140 jams, clearing 200...
User's Guide
Page 311
... Port 33 memory card 29 memory cards 26 networking 26 ports 26 printer hard disk 39 options, touch-screen copy 102, 103 e-mail 110, 111 fax 117, 118 FTP 123, 124 scan to computer 127, 128, 129 ordering ADF maintenance kit 255 ADF pick assembly 256 ADF separator roll 256 charge rolls 255 fuser 255 maintenance kit 254 pick rollers 255 staple cartridges 256 transfer roller 255 ordering supplies 253 output file type changing 109 P paper...
... Port 33 memory card 29 memory cards 26 networking 26 ports 26 printer hard disk 39 options, touch-screen copy 102, 103 e-mail 110, 111 fax 117, 118 FTP 123, 124 scan to computer 127, 128, 129 ordering ADF maintenance kit 255 ADF pick assembly 256 ADF separator roll 256 charge rolls 255 fuser 255 maintenance kit 254 pick rollers 255 staple cartridges 256 transfer roller 255 ordering supplies 253 output file type changing 109 P paper...
User's Guide
Page 312
... paper sizes supported by the printer 89 Paper Texture menu 156 paper type custom 84 paper types duplex support 91 supported by finisher 91 supported by printer 91 where to load 91 Paper Weight menu 158 paper weights supported by finisher 91 Parallel menu 175 PCL Emul menu 225 PDF menu 224 photos copying 94 pick rollers ordering 255 port settings configuring 57 PostScript menu 225 Power Saver adjusting 261 print job canceling from Macintosh 137 canceling from Windows 137 print quality cleaning the scanner glass 249 print quality test pages, printing 136 print quality troubleshooting blank...
... paper sizes supported by the printer 89 Paper Texture menu 156 paper type custom 84 paper types duplex support 91 supported by finisher 91 supported by printer 91 where to load 91 Paper Weight menu 158 paper weights supported by finisher 91 Parallel menu 175 PCL Emul menu 225 PDF menu 224 photos copying 94 pick rollers ordering 255 port settings configuring 57 PostScript menu 225 Power Saver adjusting 261 print job canceling from Macintosh 137 canceling from Windows 137 print quality cleaning the scanner glass 249 print quality test pages, printing 136 print quality troubleshooting blank...
User's Guide
Page 313
... 234 Install envelope feeder 234 Install tray 234 Invalid PIN 234 Job stored for delayed transmission 234 Line busy 234 Load with 235 Load manual feeder with adapter 277 high capacity output expander 277 Internal Solutions Port 277 memory card 277 option not working 275 paper trays 275 StapleSmart finisher 277 printer problems, solving basic 263 printing directory list 136 from flash drive 135 from Macintosh 130 from Windows 130 installing printer software 47 menu settings page 46 network setup page 47 print quality test pages 136 printing...
... 234 Install envelope feeder 234 Install tray 234 Invalid PIN 234 Job stored for delayed transmission 234 Line busy 234 Load with 235 Load manual feeder with adapter 277 high capacity output expander 277 Internal Solutions Port 277 memory card 277 option not working 275 paper trays 275 StapleSmart finisher 277 printer problems, solving basic 263 printing directory list 136 from flash drive 135 from Macintosh 130 from Windows 130 installing printer software 47 menu settings page 46 network setup page 47 print quality test pages 136 printing...
User's Guide
Page 315
... print quality test pages 279 repeating defects 283 skewed print 284 solid black streaks 284 solid color pages 287 solid white streaks 284 streaked vertical lines 287 toner fog or background shading 288 toner rubs off 288 toner specks 289 troubleshooting, printer options 2000-sheet tray 276 4-bin mailbox 277 envelope feeder 276 flash memory card 277 hard disk with adapter 277 high capacity output expander 277 Internal Solutions Port 277 memory card 277 option not working 275 paper trays...
... print quality test pages 279 repeating defects 283 skewed print 284 solid black streaks 284 solid color pages 287 solid white streaks 284 streaked vertical lines 287 toner fog or background shading 288 toner rubs off 288 toner specks 289 troubleshooting, printer options 2000-sheet tray 276 4-bin mailbox 277 envelope feeder 276 flash memory card 277 hard disk with adapter 277 high capacity output expander 277 Internal Solutions Port 277 memory card 277 option not working 275 paper trays...
Help Menu Pages
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...the Software and Documentation CD. Other translations are stored in the printer. The User's Guide provides information about changing settings Provides help in locating additional information Provides help in resolving repeating defects in copies or prints Provides part numbers for ordering supplies Setup sheet The Setup sheet packaged with the printer includes a User's Guide. Additional language support The User's Guide, Setup sheet, and Help pages are stored in the multifunction printer (MFP) as PDFs. Information guide Page 1 of 18 Information guide Help menu The Help menu consists...
...the Software and Documentation CD. Other translations are stored in the printer. The User's Guide provides information about changing settings Provides help in locating additional information Provides help in resolving repeating defects in copies or prints Provides part numbers for ordering supplies Setup sheet The Setup sheet packaged with the printer includes a User's Guide. Additional language support The User's Guide, Setup sheet, and Help pages are stored in the multifunction printer (MFP) as PDFs. Information guide Page 1 of 18 Information guide Help menu The Help menu consists...
Help Menu Pages
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... Duplex, and Save as Shortcut settings. Paper Saver This option lets you can be drawn from two-sided original documents. You can be useful in providing space to remain together, turn Collate off, and your document on the Date/Time, Page number, Bates number, or Custom text and prints them in sequence when printing multiple copies of paper between copies, pages, and print jobs. Copy guide Page 4 of the margin a specified distance. Margin Shift This option increases the size...
... Duplex, and Save as Shortcut settings. Paper Saver This option lets you can be drawn from two-sided original documents. You can be useful in providing space to remain together, turn Collate off, and your document on the Date/Time, Page number, Bates number, or Custom text and prints them in sequence when printing multiple copies of paper between copies, pages, and print jobs. Copy guide Page 4 of the margin a specified distance. Margin Shift This option increases the size...
