Troubleshooting Guide
Page 3
...back on . • The printer cable is working. Try one or more of the following : CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to a lighter setting. Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then... the quality of the original document is not plugged into any error messages. Partial document or photo copies These are possible solutions. Scan was not successful These are possible solutions. CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is loaded facedown on the scanner...
...back on . • The printer cable is working. Try one or more of the following : CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to a lighter setting. Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then... the quality of the original document is not plugged into any error messages. Partial document or photo copies These are possible solutions. Scan was not successful These are possible solutions. CHECK THE DOCUMENT PLACEMENT Make sure the document or photo is loaded facedown on the scanner...
Troubleshooting Guide
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... computer and the printer. Solving fax problems Caller ID is not shown Contact your telecommunications company to verify that wall jack. Cannot scan from the Page Setup dialog. CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is subscribed to the caller ID service. The availability of the... scan for the fax machine. Poor scanned image quality These are using the On Hook Dial feature, then turn up the volume to verify a dial...
... computer and the printer. Solving fax problems Caller ID is not shown Contact your telecommunications company to verify that wall jack. Cannot scan from the Page Setup dialog. CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is subscribed to the caller ID service. The availability of the... scan for the fax machine. Poor scanned image quality These are using the On Hook Dial feature, then turn up the volume to verify a dial...
Troubleshooting Guide
Page 5
... who sent you the fax to: • Check that the quality of times you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. 5 In ...corner. TEMPORARILY DISABLE CALL WAITING Call Waiting can disrupt fax transmissions. Try one or more of the telephone line connection. • Increase the fax scan resolution, if possible. There may have extension phones on the same line as magazine clippings) into the address field of your Web browser. TEMPORARILY...
... who sent you the fax to: • Check that the quality of times you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. 5 In ...corner. TEMPORARILY DISABLE CALL WAITING Call Waiting can disrupt fax transmissions. Try one or more of the telephone line connection. • Increase the fax scan resolution, if possible. There may have extension phones on the same line as magazine clippings) into the address field of your Web browser. TEMPORARILY...
User's Guide
Page 8
... menu...161 Custom Names menu...161 Custom Scan Sizes menu ...162 Custom Bin Names menu ...162 Universal Setup menu...162 Bin Setup menu ...163 Reports menu...164 Network/Ports menu...166 Active NIC menu...166 Standard Network or Network menus ...166 SMTP Setup menu ...168 Network Reports menu ...168 Network Card menu...169 TCP/IP menu...
... menu...161 Custom Names menu...161 Custom Scan Sizes menu ...162 Custom Bin Names menu ...162 Universal Setup menu...162 Bin Setup menu ...163 Reports menu...164 Network/Ports menu...166 Active NIC menu...166 Standard Network or Network menus ...166 SMTP Setup menu ...168 Network Reports menu ...168 Network Card menu...169 TCP/IP menu...
User's Guide
Page 17
... control panel. • Send a fax to multiple fax destinations at the same time. • Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination. • Scan documents and send them to -network capability for large workgroups. Learning about the printer 17 1 Right Side 20 cm (8 in...
... control panel. • Send a fax to multiple fax destinations at the same time. • Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination. • Scan documents and send them to -network capability for large workgroups. Learning about the printer 17 1 Right Side 20 cm (8 in...
User's Guide
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...). There are three ways to e-mail Setting up the e-mail function: 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Default Settings, click E-mail/FTP Settings. 4 Click E-mail Settings...a valid IP address or gateway address. E-mailing 106 You can type the e-mail address, use a shortcut number, or use the printer to e-mail scanned documents to operate, it must be turned on in the fields with the appropriate information. 7 Click Add. Note: If you do not know the IP...
...). There are three ways to e-mail Setting up the e-mail function: 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Default Settings, click E-mail/FTP Settings. 4 Click E-mail Settings...a valid IP address or gateway address. E-mailing 106 You can type the e-mail address, use a shortcut number, or use the printer to e-mail scanned documents to operate, it must be turned on in the fields with the appropriate information. 7 Click Add. Note: If you do not know the IP...
User's Guide
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...Enter. 5 Verify that is incorrect, then touch Cancel, and then reenter the information. E-mailing 107 To create a group of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click E-mail/FTP Settings. 4 Click E-mail Settings. 5 ...Fill in the fields with a comma (,). 6 Select the scan settings (Format, Content, Color, and Resolution). 7 Enter a shortcut number, and then click Add. Note: If you are prompted to select another number.
...Enter. 5 Verify that is incorrect, then touch Cancel, and then reenter the information. E-mailing 107 To create a group of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click E-mail/FTP Settings. 4 Click E-mail Settings. 5 ...Fill in the fields with a comma (,). 6 Select the scan settings (Format, Content, Color, and Resolution). 7 Enter a shortcut number, and then click Add. Note: If you are prompted to select another number.
User's Guide
Page 116
... do not know the IP address of 30 minutes. Note: If Fax Mode is unavailable. 9 Touch Done. 10 Touch Fax it. The time is scanned and then faxed at a scheduled time 1 Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Blocking junk...printer IP address into the address field of your Web browser. Note: The document is increased or decreased in increments of the printer, then print a network setup page and locate the IP address in the Fax Queue. 8 Touch the arrows to Fax Server, the Delayed Send button will be transmitted. Faxing...
... do not know the IP address of 30 minutes. Note: If Fax Mode is unavailable. 9 Touch Done. 10 Touch Fax it. The time is scanned and then faxed at a scheduled time 1 Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Blocking junk...printer IP address into the address field of your Web browser. Note: The document is increased or decreased in increments of the printer, then print a network setup page and locate the IP address in the Fax Queue. 8 Touch the arrows to Fax Server, the Delayed Send button will be transmitted. Faxing...
User's Guide
Page 121
... a profile under the Held Jobs icon. Once an FTP destination has been configured by your system support person, the name of over your network instead of the destination becomes available as a shortcut number, or it is listed as magazine clippings). Sending a document to an FTP server is... that you scan documents directly to sending a fax. The difference is similar to a File Transfer Protocol (FTP) server. An FTP destination could also be another ...
... a profile under the Held Jobs icon. Once an FTP destination has been configured by your system support person, the name of over your network instead of the destination becomes available as a shortcut number, or it is listed as magazine clippings). Sending a document to an FTP server is... that you scan documents directly to sending a fax. The difference is similar to a File Transfer Protocol (FTP) server. An FTP destination could also be another ...
User's Guide
Page 122
... an FTP address using the Embedded Web Server 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Other Settings, click Manage Shortcuts. Note: A password may be ...required. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Scanning to an FTP address 122 There are two methods for , and then touch Search. 6 Touch the name that you want to send a document to an...
... an FTP address using the Embedded Web Server 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Under Other Settings, click Manage Shortcuts. Note: A password may be ...required. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Scanning to an FTP address 122 There are two methods for , and then touch Search. 6 Touch the name that you want to send a document to an...
User's Guide
Page 126
..., photo paper, or thin media (such as magazine clippings). Scanning to PC images. You can scan the document back to the computer over the network by creating a scan profile on the computer and then downloading the profile to save the scanned output file. 6 Enter a scan name. The scan name is the name that appears in the TCP...
..., photo paper, or thin media (such as magazine clippings). Scanning to PC images. You can scan the document back to the computer over the network by creating a scan profile on the computer and then downloading the profile to save the scanned output file. 6 Enter a scan name. The scan name is the name that appears in the TCP...
User's Guide
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...Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom Names Custom Scan Sizes Custom Bin Names Universal Setup Bin Setup Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page1 Shortcut List Fax Job Log Fax Call Log Copy .... 2 Depending on the home screen. To access the menus, touch on the printer setup, this menu item appears as Standard Network or Network . Security Edit Security Setups Miscellaneous Security Settings Confidential Print Disc Wiping Security Audit Log Set Date and Time Settings General Settings Copy ...
...Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom Names Custom Scan Sizes Custom Bin Names Universal Setup Bin Setup Menu Settings Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page1 Shortcut List Fax Job Log Fax Call Log Copy .... 2 Depending on the home screen. To access the menus, touch on the printer setup, this menu item appears as Standard Network or Network . Security Edit Security Setups Miscellaneous Security Settings Confidential Print Disc Wiping Security Audit Log Set Date and Time Settings General Settings Copy ...
User's Guide
Page 166
... text and UPC barcodes that can be scanned into an asset database. Network/Ports menu Active NIC menu Menu item Active NIC Auto Description Notes: • Auto is the factory default setting. • This menu item appears only if an optional network card is the factory default setting. ...bidirectional communication following the conventions defined by the NPA protocol Notes: • Auto is installed. Sets the printer to Off. Standard Network or Network menus Note: Only active ports appear in this setting from the printer control panel and then exiting the menus causes the printer to...
... text and UPC barcodes that can be scanned into an asset database. Network/Ports menu Active NIC menu Menu item Active NIC Auto Description Notes: • Auto is the factory default setting. • This menu item appears only if an optional network card is the factory default setting. ...bidirectional communication following the conventions defined by the NPA protocol Notes: • Auto is installed. Sets the printer to Off. Standard Network or Network menus Note: Only active ports appear in this setting from the printer control panel and then exiting the menus causes the printer to...
User's Guide
Page 168
Network Reports menu This menu is the default SMTP gateway port. Specifies the amount of 512 characters. • None is the factory default setting for Device-... Userid Device password Kerberos 5 Realm NTLM Domain Description Specifies SMTP server port information Note: 25 is available from the Network/Ports menu: Understanding printer menus 168 This is the factory default setting for scan to configure the SMTP server. Specifies server information. Specifies the type of 512 characters. • Disabled is a required...
Network Reports menu This menu is the default SMTP gateway port. Specifies the amount of 512 characters. • None is the factory default setting for Device-... Userid Device password Kerberos 5 Realm NTLM Domain Description Specifies SMTP server port information Note: 25 is available from the Network/Ports menu: Understanding printer menus 168 This is the factory default setting for scan to configure the SMTP server. Specifies server information. Specifies the type of 512 characters. • Disabled is a required...
User's Guide
Page 191
Printed Image converts the images to the factory default settings except Network/Ports menu settings. For example, if the original draft is three sheets of paper with an image on each side of each sheet. • 2 sided ... to 2 sided Description Specifies the type of content contained in the original document. Halftoning makes a grayscale or color image printable by transforming it takes to scan, but emphasizes a reproduction of the full dynamic range of colors. • Text emphasizes sharp, black, high-resolution text against a clean, white background. The copied page...
Printed Image converts the images to the factory default settings except Network/Ports menu settings. For example, if the original draft is three sheets of paper with an image on each side of each sheet. • 2 sided ... to 2 sided Description Specifies the type of content contained in the original document. Halftoning makes a grayscale or color image printable by transforming it takes to scan, but emphasizes a reproduction of the full dynamic range of colors. • Text emphasizes sharp, black, high-resolution text against a clean, white background. The copied page...
User's Guide
Page 269
... or extension cords. • Other electrical equipment plugged into the outlet is not turned off and then restart the computer. Troubleshooting 269 Scan was not successful These are possible solutions. This often fixes the problem with the scanner. Try one or more of the following : CHECK...not responding, then make sure: • The printer is securely connected to the printer and the host computer, print server, option, or other network device. • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is working. ...
... or extension cords. • Other electrical equipment plugged into the outlet is not turned off and then restart the computer. Troubleshooting 269 Scan was not successful These are possible solutions. This often fixes the problem with the scanner. Try one or more of the following : CHECK...not responding, then make sure: • The printer is securely connected to the printer and the host computer, print server, option, or other network device. • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is working. ...
User's Guide
Page 271
... send or receive a fax These are two settings available: FSK (pattern 1) and DTMF (pattern 2). There are possible solutions. CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is subscribed to change the default setting. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded... setting: • For Windows users, specify the size from Print Properties. • For Macintosh users, specify the size from a computer These are possible solutions. Cannot scan from the Page Setup dialog.
... send or receive a fax These are two settings available: FSK (pattern 1) and DTMF (pattern 2). There are possible solutions. CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is subscribed to change the default setting. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded... setting: • For Windows users, specify the size from Print Properties. • For Macintosh users, specify the size from a computer These are possible solutions. Cannot scan from the Page Setup dialog.
User's Guide
Page 273
...are possible solutions. Call your telephone company to ring before answering. 6 Click Submit. THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan the original document one or more of the following: CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the TCP/IP section.... 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. 5 In the Rings to Answer box, enter the number of the printer, then print a network setup page and locate the IP address in the tray. TEMPORARILY DISABLE CALL WAITING Call Waiting can disrupt fax transmissions. VOICE MAIL SERVICE MAY BE...
...are possible solutions. Call your telephone company to ring before answering. 6 Click Submit. THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan the original document one or more of the following: CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the TCP/IP section.... 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. 5 In the Rings to Answer box, enter the number of the printer, then print a network setup page and locate the IP address in the tray. TEMPORARILY DISABLE CALL WAITING Call Waiting can disrupt fax transmissions. VOICE MAIL SERVICE MAY BE...
User's Guide
Page 274
...the incoming fax transmission speed: 1 Type the printer IP address into the address field of the telephone line connection. • Increase the fax scan resolution, if possible. Place these items on the scanner glass in the upper left corner. Can receive but not send faxes These are possible ... media (such as magazine clippings) into the ADF or facedown on the scanner glass. Try one or more of the printer, then print a network setup page and locate the IP address in Fax mode. Troubleshooting 274 Try one or more of the original document is satisfactory. • Resend the...
...the incoming fax transmission speed: 1 Type the printer IP address into the address field of the telephone line connection. • Increase the fax scan resolution, if possible. Place these items on the scanner glass in the upper left corner. Can receive but not send faxes These are possible ... media (such as magazine clippings) into the ADF or facedown on the scanner glass. Try one or more of the printer, then print a network setup page and locate the IP address in Fax mode. Troubleshooting 274 Try one or more of the original document is satisfactory. • Resend the...
User's Guide
Page 308
... flash detected 242 52 Not enough free space in flash memory for resources 242 53 Unformatted flash detected 242 54 Network software error 242 54 Serial option error 242 54 Standard network software error 243 55 Unsupported option in slot 243 550-sheet tray (standard or optional) loading 73 56 Parallel port...-846 Scanner Service Error 247 88 Cartridge low 246 88.yy Cartridge nearly low 246 88.yy Replace cartridge 246 900-999 Service 247 Symbols "scan to computer" screen options 127, 128, 129 A Active NIC menu 166 address book, fax using 114 ADF copying using 93 ADF maintenance kit ordering ...
... flash detected 242 52 Not enough free space in flash memory for resources 242 53 Unformatted flash detected 242 54 Network software error 242 54 Serial option error 242 54 Standard network software error 243 55 Unsupported option in slot 243 550-sheet tray (standard or optional) loading 73 56 Parallel port...-846 Scanner Service Error 247 88 Cartridge low 246 88.yy Cartridge nearly low 246 88.yy Replace cartridge 246 900-999 Service 247 Symbols "scan to computer" screen options 127, 128, 129 A Active NIC menu 166 address book, fax using 114 ADF copying using 93 ADF maintenance kit ordering ...
