Clearing Jams Guide
Page 2
...is not exiting the printer: 1 Pull down the top rear door. 4 Lift and pull the print cartridge out of the printer. CAUTION-HOT SURFACE: The inside of the printer might be covered with unfused toner which can stain garments and skin. 6 Remove the jammed paper. Note: If the paper is not ... jam Touch Status/Supplies to identify the location of the jam. Warning-Potential Damage: Do not touch the photoconductor drum on the underside of the cartridge. 3 Push the release latch, and then open the rear door and remove the paper from a hot component, allow the surface to light for extended...
...is not exiting the printer: 1 Pull down the top rear door. 4 Lift and pull the print cartridge out of the printer. CAUTION-HOT SURFACE: The inside of the printer might be covered with unfused toner which can stain garments and skin. 6 Remove the jammed paper. Note: If the paper is not ... jam Touch Status/Supplies to identify the location of the jam. Warning-Potential Damage: Do not touch the photoconductor drum on the underside of the cartridge. 3 Push the release latch, and then open the rear door and remove the paper from a hot component, allow the surface to light for extended...
Troubleshooting Guide
Page 3
...of the original document is turned on the scanner glass in print These are possible solutions. This often fixes the problem with water. UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness to print, specify the correct size setting: ...setting. THE SCAN RESOLUTION MAY BE SET TOO HIGH Select a lower scan resolution. 3 THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint-free ...
...of the original document is turned on the scanner glass in print These are possible solutions. This often fixes the problem with water. UNWANTED TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness to print, specify the correct size setting: ...setting. THE SCAN RESOLUTION MAY BE SET TOO HIGH Select a lower scan resolution. 3 THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint-free ...
Troubleshooting Guide
Page 5
...fax to dial. • As an alternative, dial the telephone number manually. Disable this feature before the printer answers. THE TONER MAY BE LOW 88 Cartridge low appears when the toner is low. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as the... to make sure that the quality of the telephone line connection. • Increase the fax scan resolution, if possible. THE TONER MAY BE LOW When 88 Cartridge low appears or when you want the phone to consider adding a second telephone line for temporarily disabling Call Waiting. If you ...
...fax to dial. • As an alternative, dial the telephone number manually. Disable this feature before the printer answers. THE TONER MAY BE LOW 88 Cartridge low appears when the toner is low. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as the... to make sure that the quality of the telephone line connection. • Increase the fax scan resolution, if possible. THE TONER MAY BE LOW When 88 Cartridge low appears or when you want the phone to consider adding a second telephone line for temporarily disabling Call Waiting. If you ...
Troubleshooting Guide
Page 8
... type from Print Properties. • For Macintosh users, specify the type from the Print dialog. 8 Gray background CHECK THE TONER DARKNESS SETTING Select a lighter Toner Darkness setting: • From the printer control panel, change the setting from the Quality menu. • For Windows users,...SUPPORTED If you are using downloaded fonts, then verify that the fonts are possible solutions. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. Clipped images These are possible solutions. Characters have jagged or uneven edges These are possible solutions....
... type from Print Properties. • For Macintosh users, specify the type from the Print dialog. 8 Gray background CHECK THE TONER DARKNESS SETTING Select a lighter Toner Darkness setting: • From the printer control panel, change the setting from the Quality menu. • For Windows users,...SUPPORTED If you are using downloaded fonts, then verify that the fonts are possible solutions. THE TONER MAY BE LOW When 88 Cartridge low appears, order a new print cartridge. Clipped images These are possible solutions. Characters have jagged or uneven edges These are possible solutions....
Troubleshooting Guide
Page 9
... type from Print Properties. • For Macintosh users, specify the type from the Print dialog. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. Replace the print cartridge if the defects occur every: • 47.8 mm (1.88 in.) • 96.8 mm (3.81 in...
... type from Print Properties. • For Macintosh users, specify the type from the Print dialog. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. Replace the print cartridge if the defects occur every: • 47.8 mm (1.88 in.) • 96.8 mm (3.81 in...
Troubleshooting Guide
Page 10
... Contrast setting is incorrect, then choose a different fill pattern from the Print dialog and pop-up menus. THE TONER IS LOW When 88 Cartridge Low appears, order a new print cartridge. THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from the Paper menu. 2 Before sending...; For Macintosh users, specify the type from the Print dialog and pop-up menus. Try one . MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE PRINT CARTRIDGE Remove the print cartridge and shake it . Print is too high. • From the printer control panel, change these settings from the Quality...
... Contrast setting is incorrect, then choose a different fill pattern from the Print dialog and pop-up menus. THE TONER IS LOW When 88 Cartridge Low appears, order a new print cartridge. THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from the Paper menu. 2 Before sending...; For Macintosh users, specify the type from the Print dialog and pop-up menus. Try one . MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE PRINT CARTRIDGE Remove the print cartridge and shake it . Print is too high. • From the printer control panel, change these settings from the Quality...
Troubleshooting Guide
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... Print dialog and pop-up menus. THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used print cartridge with rough finishes. To reduce the risk of the following : THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. THE CHARGE ROLLS MAY BE DEFECTIVE Replace the ... from a hot component, allow the surface to redistribute the toner, and then reinstall it from the Print dialog. CAUTION-HOT SURFACE: The inside of the following : MAKE SURE THE PRINT CARTRIDGE IS PROPERLY INSTALLED Remove the print cartridge and shake it . CHECK THE PAPER Avoid textured paper with...
... Print dialog and pop-up menus. THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER Replace the used print cartridge with rough finishes. To reduce the risk of the following : THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. THE CHARGE ROLLS MAY BE DEFECTIVE Replace the ... from a hot component, allow the surface to redistribute the toner, and then reinstall it from the Print dialog. CAUTION-HOT SURFACE: The inside of the following : MAKE SURE THE PRINT CARTRIDGE IS PROPERLY INSTALLED Remove the print cartridge and shake it . CHECK THE PAPER Avoid textured paper with...
Troubleshooting Guide
Page 12
THERE IS TONER IN THE PAPER PATH Contact Customer Support. The serial number is poor Try one or more of the following: THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Transparency print quality is also listed on the display, and the troubleshooting steps you may need to print...Make sure the printer and computer are experiencing, the message on the menu settings page. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 12 Embedded Web Server does not open These are possible solutions. CHECK THE PAPER TYPE SETTING Make sure the paper...
THERE IS TONER IN THE PAPER PATH Contact Customer Support. The serial number is poor Try one or more of the following: THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Transparency print quality is also listed on the display, and the troubleshooting steps you may need to print...Make sure the printer and computer are experiencing, the message on the menu settings page. For other countries/regions, visit the Lexmark Web site at www.lexmark.com. 12 Embedded Web Server does not open These are possible solutions. CHECK THE PAPER TYPE SETTING Make sure the paper...
User's Guide
Page 21
... bar • Shows the current printer status such as Ready or Busy. • Shows printer conditions such as Close door or Insert print cartridge. 6 Status/Supplies Appears on any of held faxes with a scheduled hold time previously set . The printer control panel buttons and shortcuts cannot ... for more information on the message, including how to give instructions on what you should do so the printer can continue processing, such as Toner Low. • Shows intervention messages to clear it. 7 Tips All menus have a Tips button. Entering the correct PIN unlocks the printer...
... bar • Shows the current printer status such as Ready or Busy. • Shows printer conditions such as Close door or Insert print cartridge. 6 Status/Supplies Appears on any of held faxes with a scheduled hold time previously set . The printer control panel buttons and shortcuts cannot ... for more information on the message, including how to give instructions on what you should do so the printer can continue processing, such as Toner Low. • Shows intervention messages to clear it. 7 Tips All menus have a Tips button. Entering the correct PIN unlocks the printer...
User's Guide
Page 142
...rear door and remove the paper from a hot component, allow the surface to identify the location of the printer might be covered with unfused toner which can stain garments and skin. 6 Remove the jammed paper. If the paper is exiting the printer, then pull the paper out, ...and then touch Continue. 5 Place the print cartridge aside. Warning-Potential Damage: Do not leave the cartridge exposed to light for extended periods. CAUTION-HOT SURFACE: The inside of the jam. Warning-Potential Damage: The jammed paper...
...rear door and remove the paper from a hot component, allow the surface to identify the location of the printer might be covered with unfused toner which can stain garments and skin. 6 Remove the jammed paper. If the paper is exiting the printer, then pull the paper out, ...and then touch Continue. 5 Place the print cartridge aside. Warning-Potential Damage: Do not leave the cartridge exposed to light for extended periods. CAUTION-HOT SURFACE: The inside of the jam. Warning-Potential Damage: The jammed paper...
User's Guide
Page 186
Menu item Displayed Information Left side Right side Custom Text Black Toner Display When Supply Registers Off Early Warning Low Near End of Life End of Life Type of Message to Display Default Alternate Default Message Alternate ... Service Errors can be customized with the following options: None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Configuration Name Cartridge Level Custom Text Notes: • IP Address is the factory default setting for Left side. • Date/Time is the factory default setting for Right...
Menu item Displayed Information Left side Right side Custom Text Black Toner Display When Supply Registers Off Early Warning Low Near End of Life End of Life Type of Message to Display Default Alternate Default Message Alternate ... Service Errors can be customized with the following options: None IP Address Hostname Contact Name Location Date/Time mDNS/DDNS Service Name Zero Configuration Name Cartridge Level Custom Text Notes: • IP Address is the factory default setting for Left side. • Date/Time is the factory default setting for Right...
User's Guide
Page 189
... setting. Notes: • 60 minutes is installed. Single sounds three quick beeps. • Off is the factory default setting for Toner Alarm and Staple Alarm. Sets an alarm to a Ready state Note: 30 seconds is the factory default setting. Menu item Location Alarms Alarm ...Control Cartridge Alarm Staple Alarm Timeouts Job Hold Timeout Disabled 5-255 Timeouts Standby Mode Disabled 2-240 Timeouts Power Saver Mode Disabled 2-240 Timeouts Screen ...
... setting. Notes: • 60 minutes is installed. Single sounds three quick beeps. • Off is the factory default setting for Toner Alarm and Staple Alarm. Sets an alarm to a Ready state Note: 30 seconds is the factory default setting. Menu item Location Alarms Alarm ...Control Cartridge Alarm Staple Alarm Timeouts Job Hold Timeout Disabled 5-255 Timeouts Standby Mode Disabled 2-240 Timeouts Power Saver Mode Disabled 2-240 Timeouts Screen ...
User's Guide
Page 246
... printer hard disk. Replace the print cartridge, and then touch Continue to replace the pick rollers, the charge roll, the transfer roller, and the fuser. 88 Cartridge low The toner is low. Understanding printer messages 246 Replace the print cartridge, and then touch Continue to clear ...the message and continue printing. 88.yy Cartridge nearly low The toner is empty. 1 Replace the print cartridge. 2 Touch Continue to clear the...
... printer hard disk. Replace the print cartridge, and then touch Continue to replace the pick rollers, the charge roll, the transfer roller, and the fuser. 88 Cartridge low The toner is low. Understanding printer messages 246 Replace the print cartridge, and then touch Continue to clear ...the message and continue printing. 88.yy Cartridge nearly low The toner is empty. 1 Replace the print cartridge. 2 Touch Continue to clear the...
User's Guide
Page 253
... front-to-back several times to redistribute toner. 3 Reinsert the cartridge and continue printing. Recommended print cartridges and part numbers Part name For the US and Canada Print cartridge Lexmark Return Program Cartridge Regular cartridge X651A11A X651A21A High Yield Print Cartridge X651H11A X651H21A Extra High Yield Print Cartridge High Yield Return Program Print Cartridge for Label Applications Extra High Yield...
... front-to-back several times to redistribute toner. 3 Reinsert the cartridge and continue printing. Recommended print cartridges and part numbers Part name For the US and Canada Print cartridge Lexmark Return Program Cartridge Regular cartridge X651A11A X651A21A High Yield Print Cartridge X651H11A X651H21A Extra High Yield Print Cartridge High Yield Return Program Print Cartridge for Label Applications Extra High Yield...
User's Guide
Page 255
...the front or back of printed pages, order a replacement transfer roller. Part name ADF Maintenance kit Part number 40X4769 Ordering a transfer roller When toner smudges appear on printed pages, order replacement charge rolls. Ordering a fuser To check the fuser type (T1 or T2) installed in the printer,... remove the print cartridge to replace the ADF pick mechanism and the ADF separator roller. Part name Charge roll assembly Part number 40X5852 Ordering pick rollers When the ...
...the front or back of printed pages, order a replacement transfer roller. Part name ADF Maintenance kit Part number 40X4769 Ordering a transfer roller When toner smudges appear on printed pages, order replacement charge rolls. Ordering a fuser To check the fuser type (T1 or T2) installed in the printer,... remove the print cartridge to replace the ADF pick mechanism and the ADF separator roller. Part name Charge roll assembly Part number 40X5852 Ordering pick rollers When the ...
User's Guide
Page 259
...the TCP/IP section. 2 Click Device Status. Setting up e-mail alerts You can view paper tray settings, the level of toner in the print cartridge, the percentage of your Web browser. For more information, see the Networking Guide on the Software and Documentation CD and the Embedded...field of certain printer parts. Administrative support 259 Using the Embedded Web Server If the printer is installed on the Lexmark Web site at www.lexmark.com. Administrative support Finding advanced networking and administrator information This chapter covers basic administrative support tasks.
...the TCP/IP section. 2 Click Device Status. Setting up e-mail alerts You can view paper tray settings, the level of toner in the print cartridge, the percentage of your Web browser. For more information, see the Networking Guide on the Software and Documentation CD and the Embedded...field of certain printer parts. Administrative support 259 Using the Embedded Web Server If the printer is installed on the Lexmark Web site at www.lexmark.com. Administrative support Finding advanced networking and administrator information This chapter covers basic administrative support tasks.
User's Guide
Page 268
... removal setting. • Increase the contrast setting. • Decrease the shadow detail setting. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. CHECK THE QUALITY OF THE ORIGINAL DOCUMENT Make sure the quality of the copy. UNWANTED... TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness to a lighter setting. THE ...
... removal setting. • Increase the contrast setting. • Decrease the shadow detail setting. THE TONER MAY BE LOW When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge. CHECK THE QUALITY OF THE ORIGINAL DOCUMENT Make sure the quality of the copy. UNWANTED... TONER IS IN THE BACKGROUND • Increase the background removal setting. • Adjust the darkness to a lighter setting. THE ...
User's Guide
Page 273
... THE FAX TRANSMISSION Voice Mail offered through your Web browser. Can send but not receive faxes These are possible solutions. THE TONER MAY BE LOW 88 Cartridge low appears when the toner is low. THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan the original document one or more of the...
... THE FAX TRANSMISSION Voice Mail offered through your Web browser. Can send but not receive faxes These are possible solutions. THE TONER MAY BE LOW 88 Cartridge low appears when the toner is low. THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan the original document one or more of the...
User's Guide
Page 274
... one or more of the printer, then print a network setup page and locate the IP address in the upper left corner. THE TONER MAY BE LOW When 88 Cartridge low appears or when you want to put the printer in Fax mode. Note: If you do not know the IP address of... the following : RE-SEND THE DOCUMENT Ask the person who sent you the fax to: • Check that you experience faded print, replace the cartridge. Place these items on the scanner glass in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. Try one or more...
... one or more of the printer, then print a network setup page and locate the IP address in the upper left corner. THE TONER MAY BE LOW When 88 Cartridge low appears or when you want to put the printer in Fax mode. Note: If you do not know the IP address of... the following : RE-SEND THE DOCUMENT Ask the person who sent you the fax to: • Check that you experience faded print, replace the cartridge. Place these items on the scanner glass in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. Try one or more...
Help Menu Pages
Page 15
The line that best matches the defects on one of repeating defects on a print job to the marks on the print job indicates which particular part is causing the defect. Print defects guide Page 15 of 18 Print defects guide Repeating defects measurements Match a set of the vertical lines. Replace the charge rolls 28.3 mm (1.11 in.) Replace the transfer roller 51.7 mm (2.04 in.) Change the toner cartridge 47.8 mm or 96.8 mm (1.88 in.) (3.81 in.) Replace the fuser 88.0 mm or 95.2 mm (3.46 in.) (3.75 in.)
The line that best matches the defects on one of repeating defects on a print job to the marks on the print job indicates which particular part is causing the defect. Print defects guide Page 15 of 18 Print defects guide Repeating defects measurements Match a set of the vertical lines. Replace the charge rolls 28.3 mm (1.11 in.) Replace the transfer roller 51.7 mm (2.04 in.) Change the toner cartridge 47.8 mm or 96.8 mm (1.88 in.) (3.81 in.) Replace the fuser 88.0 mm or 95.2 mm (3.46 in.) (3.75 in.)