Troubleshooting Guide
Page 3
... print • Dark print • Skewed lines • Smudges • Streaks • Unexpected characters • White lines in the tray: 1 From the printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to print, specify the correct size setting: • For Windows users, specify ...scan resolution. 3 THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint-free cloth dampened with the scanner. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in print These are possible solutions.
... print • Dark print • Skewed lines • Smudges • Streaks • Unexpected characters • White lines in the tray: 1 From the printer control panel, check the Paper Size setting from the Paper menu. 2 Before sending the job to print, specify the correct size setting: • For Windows users, specify ...scan resolution. 3 THE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint-free cloth dampened with the scanner. CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in print These are possible solutions.
Troubleshooting Guide
Page 10
...CARTRIDGE Remove the print cartridge and shake it . Solid black or white streaks These are possible solutions. Print is too light These are possible solutions. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in its original wrapper until you use it . THE ...the type from side to side to redistribute the toner, and then reinstall it from the Print dialog. Try one . CHECK THE PAPER Avoid textured paper with a new one or more of the following: CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness setting is too light...
...CARTRIDGE Remove the print cartridge and shake it . Solid black or white streaks These are possible solutions. Print is too light These are possible solutions. CHECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in its original wrapper until you use it . THE ...the type from side to side to redistribute the toner, and then reinstall it from the Print dialog. Try one . CHECK THE PAPER Avoid textured paper with a new one or more of the following: CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS The Toner Darkness setting is too light...
User's Guide
Page 11
Solving paper feed problems...278 Paper frequently jams ...278 Paper jam message remains after jam is cleared ...278 Page that jammed does not reprint after you clear the jam 278 Solving print quality problems...279 ... have jagged or uneven edges ...280 Clipped images...280 Ghost images...280 Gray background ...281 Incorrect margins...281 Paper curl...282 Print irregularities ...282 Repeating defects...283 Skewed print...284 Solid black or white streaks...284 Print is too light ...285 Print is too dark...286 Solid color pages...287 Streaked vertical...
Solving paper feed problems...278 Paper frequently jams ...278 Paper jam message remains after jam is cleared ...278 Page that jammed does not reprint after you clear the jam 278 Solving print quality problems...279 ... have jagged or uneven edges ...280 Clipped images...280 Ghost images...280 Gray background ...281 Incorrect margins...281 Paper curl...282 Print irregularities ...282 Repeating defects...283 Skewed print...284 Solid black or white streaks...284 Print is too light ...285 Print is too dark...286 Solid color pages...287 Streaked vertical...
User's Guide
Page 103
...the right arrow to increase the value by 1%. • Hold your finger on an arrow to make a continuous increment change to fit loaded paper. Collate This option keeps the pages of a print job stacked in one of text and graphics or pictures • Photograph-Tells the scanner... (simplex) from Text, Text/Photo, Photograph, or Printed Image. • Text-Emphasize sharp, black, high-resolution text against a clean, white background • Text/Photo-Used when the original documents are composed primarily of the original document. Choose from two-sided original documents. The factory...
...the right arrow to increase the value by 1%. • Hold your finger on an arrow to make a continuous increment change to fit loaded paper. Collate This option keeps the pages of a print job stacked in one of text and graphics or pictures • Photograph-Tells the scanner... (simplex) from Text, Text/Photo, Photograph, or Printed Image. • Text-Emphasize sharp, black, high-resolution text against a clean, white background • Text/Photo-Used when the original documents are composed primarily of the original document. Choose from two-sided original documents. The factory...
User's Guide
Page 111
... four sides of the Content choices. Content affects the quality and size of your e-mail. • Text-Emphasizes sharp, black, high-resolution text against a clean, white background • Text/Photo-Used when the original documents are a mixture of text and graphics or pictures • Photograph-Tells the scanner to pay extra.../Photo, or Photo. Color documents can choose to eliminate an equal area around the edges of a document. You can be sent with any of the paper, or pick a particular edge.
... four sides of the Content choices. Content affects the quality and size of your e-mail. • Text-Emphasizes sharp, black, high-resolution text against a clean, white background • Text/Photo-Used when the original documents are a mixture of text and graphics or pictures • Photograph-Tells the scanner to pay extra.../Photo, or Photo. Color documents can choose to eliminate an equal area around the edges of a document. You can be sent with any of the paper, or pick a particular edge.
User's Guide
Page 117
... Faxing 117 Only three jobs appear on or off with your scan. • Text-Emphasizes sharp, black, high-resolution text against a clean, white background • Text/Photo-Used when the original documents are still scanning • When using the scanner glass, touch Cancel Job while Scanning......No Name Fax option. appears. • When using the ADF, touch Cancel Job while Scanning... This option blocks all incoming faxes that contains mixed paper sizes. • When "Original Size" is set to Mixed Letter/Legal, you want to memory 1 On the home screen, touch Cancel Jobs...
... Faxing 117 Only three jobs appear on or off with your scan. • Text-Emphasizes sharp, black, high-resolution text against a clean, white background • Text/Photo-Used when the original documents are still scanning • When using the scanner glass, touch Cancel Job while Scanning......No Name Fax option. appears. • When using the ADF, touch Cancel Job while Scanning... This option blocks all incoming faxes that contains mixed paper sizes. • When "Original Size" is set to Mixed Letter/Legal, you want to memory 1 On the home screen, touch Cancel Jobs...
User's Guide
Page 128
... unauthorized access • XPS-Creates a single XPS file with Adobe Reader. Text-Emphasizes sharp, black, high-resolution text against a clean, white background Text/Photo-Used when the original documents are going to scan. Original Size This option sets the size of the documents you are a...orientation. When Original Size is usually larger than an equivalent JPEG. • Secure PDF-Creates an encrypted PDF file that contains mixed paper sizes (letter- and legal-size pages). Orientation This option tells the printer whether the original document is provided free by Adobe at...
... unauthorized access • XPS-Creates a single XPS file with Adobe Reader. Text-Emphasizes sharp, black, high-resolution text against a clean, white background Text/Photo-Used when the original documents are going to scan. Original Size This option sets the size of the documents you are a...orientation. When Original Size is usually larger than an equivalent JPEG. • Secure PDF-Creates an encrypted PDF file that contains mixed paper sizes (letter- and legal-size pages). Orientation This option tells the printer whether the original document is provided free by Adobe at...
User's Guide
Page 191
...sided to 1 sided 2 sided to 1 sided-The original page has printing on both sides. For example, if the original draft is three sheets of paper with an image on each side of each sheet, then the copy is three sheets with printing on both sides. • 2 sided to 2 ...scan, but emphasizes a reproduction of the full dynamic range of colors. • Text emphasizes sharp, black, high-resolution text against a clean, white background. Halftoning makes a grayscale or color image printable by transforming it takes to graphics and pictures. The copied page will have printing on both ...
...sided to 1 sided 2 sided to 1 sided-The original page has printing on both sides. For example, if the original draft is three sheets of paper with an image on each side of each sheet, then the copy is three sheets with printing on both sides. • 2 sided to 2 ...scan, but emphasizes a reproduction of the full dynamic range of colors. • Text emphasizes sharp, black, high-resolution text against a clean, white background. Halftoning makes a grayscale or color image printable by transforming it takes to graphics and pictures. The copied page will have printing on both ...
User's Guide
Page 201
... is the factory default setting. Enables duplex printing (two-sided printing) for incoming fax jobs Prints the transmission information at the bottom of the paper loaded in the designated fax source Note: On is the factory default setting. Scan edge to edge On Off Specifies if the original document is... scanned edge-to-edge prior to black and white Note: On is the factory default setting. Fax Receive Settings Menu item Enable Fax Receive On Off Rings to Answer 1-25 Auto Reduction On...
... is the factory default setting. Enables duplex printing (two-sided printing) for incoming fax jobs Prints the transmission information at the bottom of the paper loaded in the designated fax source Note: On is the factory default setting. Scan edge to edge On Off Specifies if the original document is... scanned edge-to-edge prior to black and white Note: On is the factory default setting. Fax Receive Settings Menu item Enable Fax Receive On Off Rings to Answer 1-25 Auto Reduction On...
User's Guide
Page 250
...then the Configuration menu appears. 5 Touch the down and while turning the printer on. 4 Release the buttons when the screen with the paper location. 4 Wipe the white underside of the scanner cover until Scanner Manual Registration appears. 6 Touch Scanner Manual Registration. 7 Touch Print Quick Test to print a registration... the ADF door. 7 Close the bottom ADF door. 8 Wipe the scanner glass (flatbed) and backing material by moving the cloth or paper towel from side to align the scan area with the progress bar appears. To manually adjust the scanner registration: 1 Turn the printer off....
...then the Configuration menu appears. 5 Touch the down and while turning the printer on. 4 Release the buttons when the screen with the paper location. 4 Wipe the white underside of the scanner cover until Scanner Manual Registration appears. 6 Touch Scanner Manual Registration. 7 Touch Print Quick Test to print a registration... the ADF door. 7 Close the bottom ADF door. 8 Wipe the scanner glass (flatbed) and backing material by moving the cloth or paper towel from side to align the scan area with the progress bar appears. To manually adjust the scanner registration: 1 Turn the printer off....
User's Guide
Page 284
... side to the correct positions for the paper size loaded. CHECK THE PAPER TYPE • Try a different type of the following : CHECK THE PAPER GUIDES Move the guides in the tray or feeder. CHECK THE PAPER Make sure you are possible solutions. Try one . Solid black or white streaks These are possible solutions. THE PRINT...
... side to the correct positions for the paper size loaded. CHECK THE PAPER TYPE • Try a different type of the following : CHECK THE PAPER GUIDES Move the guides in the tray or feeder. CHECK THE PAPER Make sure you are possible solutions. Try one . Solid black or white streaks These are possible solutions. THE PRINT...
User's Guide
Page 312
...print is too light 285 print quality test pages 279 repeating defects 283 skewed print 284 solid black streaks 284 solid color pages 287 solid white streaks 284 streaked vertical lines 287 toner fog or background shading 288 toner rubs off 288 toner specks 289 print troubleshooting error reading USB ...job takes longer than expected 265 jobs do not print 264 Large jobs do not collate 266 multiple-language PDFs do not print 263 paper curl 282 paper frequently jams 278 tray linking does not work 266 unexpected page breaks occur 266 printer configurations 16 minimum clearances 16, 257 models 16 ...
...print is too light 285 print quality test pages 279 repeating defects 283 skewed print 284 solid black streaks 284 solid color pages 287 solid white streaks 284 streaked vertical lines 287 toner fog or background shading 288 toner rubs off 288 toner specks 289 print troubleshooting error reading USB ...job takes longer than expected 265 jobs do not print 264 Large jobs do not collate 266 multiple-language PDFs do not print 263 paper curl 282 paper frequently jams 278 tray linking does not work 266 unexpected page breaks occur 266 printer configurations 16 minimum clearances 16, 257 models 16 ...
User's Guide
Page 315
... takes longer than expected 265 jobs do not print 264 Large jobs do not collate 266 multiple-language PDFs do not print 263 paper curl 282 paper frequently jams 278 tray linking does not work 266 unexpected page breaks occur 266 troubleshooting, print quality blank pages 279 characters have jagged... is too light 285 print quality test pages 279 repeating defects 283 skewed print 284 solid black streaks 284 solid color pages 287 solid white streaks 284 streaked vertical lines 287 toner fog or background shading 288 toner rubs off 288 toner specks 289 troubleshooting, printer options 2000-sheet...
... takes longer than expected 265 jobs do not print 264 Large jobs do not collate 266 multiple-language PDFs do not print 263 paper curl 282 paper frequently jams 278 tray linking does not work 266 unexpected page breaks occur 266 troubleshooting, print quality blank pages 279 characters have jagged... is too light 285 print quality test pages 279 repeating defects 283 skewed print 284 solid black streaks 284 solid color pages 287 solid white streaks 284 streaked vertical lines 287 toner fog or background shading 288 toner rubs off 288 toner specks 289 troubleshooting, printer options 2000-sheet...
Help Menu Pages
Page 3
... of the documents you are different, the printer automatically adjusts the Scale setting to accommodate the difference. • If the type or size of paper that are a mixture of text and graphics or pictures • Photograph-Tells the scanner to pay extra attention to decrease the value by 1%. ...you want to copy from Text, Text/Photo, Photograph, or Printed Image. • Text-Emphasize sharp, black, high-resolution text against a clean, white background • Text/Photo-Used when the original documents are composed primarily of the trays, touch Manual Feeder, and manually send the...
... of the documents you are different, the printer automatically adjusts the Scale setting to accommodate the difference. • If the type or size of paper that are a mixture of text and graphics or pictures • Photograph-Tells the scanner to pay extra attention to decrease the value by 1%. ...you want to copy from Text, Text/Photo, Photograph, or Printed Image. • Text-Emphasize sharp, black, high-resolution text against a clean, white background • Text/Photo-Used when the original documents are composed primarily of the trays, touch Manual Feeder, and manually send the...
Help Menu Pages
Page 8
... choose to Edge, Shadow Detail, and Mirror Image before it takes to scan, but emphasizes a reproduction of the full dynamic range of the paper, or pick a particular edge. Content affects the quality and size of your e-mail. • Text-Emphasizes sharp, black, high-resolution text against a... clean, white background • Text/Photo-Used when the original documents are a mixture of the scan. • Darkness-Adjusts how light or dark your scanned e-...
... choose to Edge, Shadow Detail, and Mirror Image before it takes to scan, but emphasizes a reproduction of the full dynamic range of the paper, or pick a particular edge. Content affects the quality and size of your e-mail. • Text-Emphasizes sharp, black, high-resolution text against a... clean, white background • Text/Photo-Used when the original documents are a mixture of the scan. • Darkness-Adjusts how light or dark your scanned e-...
Help Menu Pages
Page 10
... • Color-Sets the scan type and output for documents with your scan. • Text-Emphasizes sharp, black, high-resolution text against a clean, white background • Text/Photo-Used when the original documents are faxing a photo, a drawing with fine lines, or a document with fine detail • .... (Do not attempt to search for inclusion in the original document. If you are going to fax. • Touch a paper size button to select that contains mixed paper sizes. • When "Original Size" is set to Mixed Letter/Legal, you can be turned on both sides). Sides (...
... • Color-Sets the scan type and output for documents with your scan. • Text-Emphasizes sharp, black, high-resolution text against a clean, white background • Text/Photo-Used when the original documents are faxing a photo, a drawing with fine lines, or a document with fine detail • .... (Do not attempt to search for inclusion in the original document. If you are going to fax. • Touch a paper size button to select that contains mixed paper sizes. • When "Original Size" is set to Mixed Letter/Legal, you can be turned on both sides). Sides (...
Help Menu Pages
Page 13
...of your new setting displayed. • When "Original Size" is set to Mixed Letter/Legal, you can scan an original document that contains mixed paper sizes. • When "Original Size" is set to Auto Size Sense, the scanner automatically determines the size of the documents you can choose ...size of your FTP file. • Text-Emphasize sharp, black, high-resolution text against a clean, white background • Text/Photo-Used when the original documents are going to copy. • Touch a paper size button to select that protects the file contents from Text, Text/Photo, or Photo. Send As...
...of your new setting displayed. • When "Original Size" is set to Mixed Letter/Legal, you can scan an original document that contains mixed paper sizes. • When "Original Size" is set to Auto Size Sense, the scanner automatically determines the size of the documents you can choose ...size of your FTP file. • Text-Emphasize sharp, black, high-resolution text against a clean, white background • Text/Photo-Used when the original documents are going to copy. • Touch a paper size button to select that protects the file contents from Text, Text/Photo, or Photo. Send As...
Quick Reference
Page 8
...clean the interior may cause damage to side. 9 Close the scanner cover. 3 Wipe the scanner glass until it is clean and dry. 4 Wipe the white underside of the printer, making sure to include the standard exit bin. Cleaning the scanner glass Clean the scanner glass if you encounter print quality... problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 5 Open the bottom ADF door. 6 Wipe the ADF scanner glass under the ADF door. 7 Close the ...
...clean the interior may cause damage to side. 9 Close the scanner cover. 3 Wipe the scanner glass until it is clean and dry. 4 Wipe the white underside of the printer, making sure to include the standard exit bin. Cleaning the scanner glass Clean the scanner glass if you encounter print quality... problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 5 Open the bottom ADF door. 6 Wipe the ADF scanner glass under the ADF door. 7 Close the ...
Maintenance Guide
Page 4
4 Wipe the white underside of the scanner to align. Maintaining the printer 4 The printer performs a power‑on . 4 Release the buttons when the screen with the paper location. To manually adjust the scanner registration: 1 Turn the printer off. 2 Clean the scanner glass and backing material. 3 Hold down and while turning the printer ... ADF scanner glass under the ADF door. 7 Close the bottom ADF door. 8 Wipe the scanner glass (flatbed) and backing material by moving the cloth or paper towel from side to align the scan area with the progress bar appears.
4 Wipe the white underside of the scanner to align. Maintaining the printer 4 The printer performs a power‑on . 4 Release the buttons when the screen with the paper location. To manually adjust the scanner registration: 1 Turn the printer off. 2 Clean the scanner glass and backing material. 3 Hold down and while turning the printer ... ADF scanner glass under the ADF door. 7 Close the bottom ADF door. 8 Wipe the scanner glass (flatbed) and backing material by moving the cloth or paper towel from side to align the scan area with the progress bar appears.