Troubleshooting Guide
Page 3
...print • Dark print • Skewed lines • Smudges • Streaks • Unexpected characters • White lines in the upper left corner. Scan was not successful These are possible solutions. Poor copy quality These are some examples of the original document is satisfactory. Try one or more of...Try one or more of the following : CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to the printer and the host computer, print server, option, or other network device. • The power cord is plugged into the outlet is loaded facedown on...
...print • Dark print • Skewed lines • Smudges • Streaks • Unexpected characters • White lines in the upper left corner. Scan was not successful These are possible solutions. Poor copy quality These are some examples of the original document is satisfactory. Try one or more of...Try one or more of the following : CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is securely connected to the printer and the host computer, print server, option, or other network device. • The power cord is plugged into the outlet is loaded facedown on...
Troubleshooting Guide
Page 4
... the printer so that wall jack. For more of the following: CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. ADJUST THE SCAN RESOLUTION Increase the resolution of the following hardware are using a PBX telephone service, then make sure that it is working correctly. •...plugged in, the power is loaded facedown on , and Ready appears. There are possible solutions. Poor scanned image quality These are possible solutions. CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is plugged in the tray: 1 From the printer control panel, check the Paper ...
... the printer so that wall jack. For more of the following: CHECK THE DISPLAY FOR ERROR MESSAGES Clear any error messages. ADJUST THE SCAN RESOLUTION Increase the resolution of the following hardware are using a PBX telephone service, then make sure that it is working correctly. •...plugged in, the power is loaded facedown on , and Ready appears. There are possible solutions. Poor scanned image quality These are possible solutions. CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is plugged in the tray: 1 From the printer control panel, check the Paper ...
Troubleshooting Guide
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... low. Disable this feature before answering. 6 Click Submit. If you do not know the IP address of the printer, then print a network setup page and locate the IP address in Fax mode. THE TONER MAY BE LOW 88 Cartridge low appears when the toner is working correctly... line splitters. CHECK FOR JAMS Clear any answering machines, computers with the quality of the telephone line connection. • Increase the fax scan resolution, if possible. VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION Voice Mail offered through your local telephone company may have extension...
... low. Disable this feature before answering. 6 Click Submit. If you do not know the IP address of the printer, then print a network setup page and locate the IP address in Fax mode. THE TONER MAY BE LOW 88 Cartridge low appears when the toner is working correctly... line splitters. CHECK FOR JAMS Clear any answering machines, computers with the quality of the telephone line connection. • Increase the fax scan resolution, if possible. VOICE MAIL SERVICE MAY BE INTERFERING WITH THE FAX TRANSMISSION Voice Mail offered through your local telephone company may have extension...
User's Guide
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... menu...161 Custom Names menu...161 Custom Scan Sizes menu ...162 Custom Bin Names menu ...162 Universal Setup menu...162 Bin Setup menu ...163 Reports menu...164 Network/Ports menu...166 Active NIC menu...166 Standard Network or Network menus ...166 SMTP Setup menu ...168 Network Reports menu ...168 Network Card menu...169 TCP/IP menu...
... menu...161 Custom Names menu...161 Custom Scan Sizes menu ...162 Custom Bin Names menu ...162 Universal Setup menu...162 Bin Setup menu ...163 Reports menu...164 Network/Ports menu...166 Active NIC menu...166 Standard Network or Network menus ...166 SMTP Setup menu ...168 Network Reports menu ...168 Network Card menu...169 TCP/IP menu...
User's Guide
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... cm (20 in.) 4 Rear 20 cm (8 in.) 5 Top 31 cm (12 in.) Basic functions of the scanner The scanner provides copy, fax, and scan-to another printer (PDF by way of FTP). You can: • Make quick copies, or change the settings on the printer control panel to perform... using the printer control panel. • Send a fax to multiple fax destinations at the same time. • Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination. • Scan documents and send them to -network capability for large workgroups. Learning about the printer 17
... cm (20 in.) 4 Rear 20 cm (8 in.) 5 Top 31 cm (12 in.) Basic functions of the scanner The scanner provides copy, fax, and scan-to another printer (PDF by way of FTP). You can: • Make quick copies, or change the settings on the printer control panel to perform... using the printer control panel. • Send a fax to multiple fax destinations at the same time. • Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination. • Scan documents and send them to -network capability for large workgroups. Learning about the printer 17
User's Guide
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... can type the e-mail address, use a shortcut number, or use the printer to e-mail scanned documents to e-mail Setting up the e-mail function: 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings...
... can type the e-mail address, use a shortcut number, or use the printer to e-mail scanned documents to e-mail Setting up the e-mail function: 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings...
User's Guide
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...then separate each address with the appropriate information. 6 Click Submit. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click E-mail/FTP Settings. 4 Click E-mail Settings. 5... reenter the information. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the fields with a comma (,). 6 Select the scan settings (Format, Content, Color, and Resolution). 7 Enter a shortcut number, and then click Add. Configuring ...
...then separate each address with the appropriate information. 6 Click Submit. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section. 2 Click Settings. 3 Click E-mail/FTP Settings. 4 Click E-mail Settings. 5... reenter the information. Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the fields with a comma (,). 6 Select the scan settings (Format, Content, Color, and Resolution). 7 Enter a shortcut number, and then click Add. Configuring ...
User's Guide
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... in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. If the current time is shown, the left arrow is scanned and then faxed at a scheduled time 1 Load an original document faceup, short edge first into the address field of 30 minutes. Blocking junk faxes 1 Type...printer IP address into the ADF or facedown on the scanner glass. 2 If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the Fax Queue. 8 Touch the arrows to Fax Server, the Delayed Send button will be transmitted. Place...
... in the TCP/IP section. 2 Click Settings. 3 Click Fax Settings. 4 Click Analog Fax Setup. If the current time is shown, the left arrow is scanned and then faxed at a scheduled time 1 Load an original document faceup, short edge first into the address field of 30 minutes. Blocking junk faxes 1 Type...printer IP address into the ADF or facedown on the scanner glass. 2 If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the Fax Queue. 8 Touch the arrows to Fax Server, the Delayed Send button will be transmitted. Place...
User's Guide
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Once an FTP destination has been configured by your network instead of over your system support person, the name of the ...listed as a shortcut number, or it is similar to sending a fax. Place these items on the scanner glass. Scanning to a File Transfer Protocol (FTP) server. The scanner lets you are loading a document into the ADF. An ... load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings). Scanning to an FTP address Scanning to an FTP address using the keypad 1 Load an original document faceup, short edge first into the...
Once an FTP destination has been configured by your network instead of over your system support person, the name of the ...listed as a shortcut number, or it is similar to sending a fax. Place these items on the scanner glass. Scanning to a File Transfer Protocol (FTP) server. The scanner lets you are loading a document into the ADF. An ... load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings). Scanning to an FTP address Scanning to an FTP address using the keypad 1 Load an original document faceup, short edge first into the...
User's Guide
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... original document faceup, short edge first into the boxes. Scanning to an FTP address 122 Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the address field of the printer, then print a network setup page and locate the IP address in the...
... original document faceup, short edge first into the boxes. Scanning to an FTP address 122 Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the address field of the printer, then print a network setup page and locate the IP address in the...
User's Guide
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... or photos), transparencies, photo paper, or thin media (such as magazine clippings). You can scan the document back to the computer over the network by creating a scan profile on the Scan Profile screen. Scanning to a computer or a flash drive. Use the scanner glass for multiple-page documents. The...directly to a computer 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the Scan Profile list on the display. 7 Click Submit. 8 Review the instructions on the computer and then downloading the profile...
... or photos), transparencies, photo paper, or thin media (such as magazine clippings). You can scan the document back to the computer over the network by creating a scan profile on the Scan Profile screen. Scanning to a computer or a flash drive. Use the scanner glass for multiple-page documents. The...directly to a computer 1 Type the printer IP address into the address field of the printer, then print a network setup page and locate the IP address in the Scan Profile list on the display. 7 Click Submit. 8 Review the instructions on the computer and then downloading the profile...
User's Guide
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...easy for you to change printer settings. Paper Menu Reports Network/Ports Default Source Paper Size/Type Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom Names Custom Scan Sizes Custom Bin Names Universal Setup Bin Setup Menu Settings ...Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page1 Shortcut List Fax Job Log Fax Call Log Copy ...
...easy for you to change printer settings. Paper Menu Reports Network/Ports Default Source Paper Size/Type Configure MP Envelope Enhance Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom Names Custom Scan Sizes Custom Bin Names Universal Setup Bin Setup Menu Settings ...Page Device Statistics Network Setup Page Network Setup Page Wireless Setup Page1 Shortcut List Fax Job Log Fax Call Log Copy ...
User's Guide
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...printer language specified in the Setup menu if PS SmartSwitch is set to Off. The report contains text and UPC barcodes that can be scanned into an asset database. Menu item PCL SmartSwitch On Off PS SmartSwitch On Off NPA Mode Off Auto Description Sets the printer to ... , the printer uses PostScript emulation if PS SmartSwitch is the factory default setting. • Changing this menu; Understanding printer menus 166 Standard Network or Network menus Note: Only active ports appear in this setting from the printer control panel and then exiting the menus causes the printer to On...
...printer language specified in the Setup menu if PS SmartSwitch is set to Off. The report contains text and UPC barcodes that can be scanned into an asset database. Menu item PCL SmartSwitch On Off PS SmartSwitch On Off NPA Mode Off Auto Description Sets the printer to ... , the printer uses PostScript emulation if PS SmartSwitch is the factory default setting. • Changing this menu; Understanding printer menus 166 Standard Network or Network menus Note: Only active ports appear in this setting from the printer control panel and then exiting the menus causes the printer to On...
User's Guide
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...; The message boxes have a limitation of user authentication required for Device-Initiated E-mail and User-Initiated E-mail. This is available from the Network/Ports menu: Understanding printer menus 168 Network Reports menu This menu is a required item. Specifies the type of 512 characters. • None is the default SMTP gateway port. Menu... Password Prompt User Device Userid Device password Kerberos 5 Realm NTLM Domain Description Specifies SMTP server port information Note: 25 is the factory default setting for scan to configure the SMTP server.
...; The message boxes have a limitation of user authentication required for Device-Initiated E-mail and User-Initiated E-mail. This is available from the Network/Ports menu: Understanding printer menus 168 Network Reports menu This menu is a required item. Specifies the type of 512 characters. • None is the default SMTP gateway port. Menu... Password Prompt User Device Userid Device password Kerberos 5 Realm NTLM Domain Description Specifies SMTP server port information Note: 25 is the factory default setting for scan to configure the SMTP server.
User's Guide
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... an image on each side of each sheet. • 2 sided to a pattern of small spots with only one side. • 1 sided to scan, but emphasizes a reproduction of the full dynamic range of colors. • Text emphasizes sharp, black, high-resolution text against a clean, white background.... simplex Notes: • 1 sided to 1 sided-The original page has printing on both sides. • 2 sided to the factory default settings except Network/Ports menu settings. Copy Settings menu Menu item Content Text/Photo Photograph Printed Image Text Sides (Duplex) 1 sided to 1 sided 1 sided to 2 sided...
... an image on each side of each sheet. • 2 sided to a pattern of small spots with only one side. • 1 sided to scan, but emphasizes a reproduction of the full dynamic range of colors. • Text emphasizes sharp, black, high-resolution text against a clean, white background.... simplex Notes: • 1 sided to 1 sided-The original page has printing on both sides. • 2 sided to the factory default settings except Network/Ports menu settings. Copy Settings menu Menu item Content Text/Photo Photograph Printed Image Text Sides (Duplex) 1 sided to 1 sided 1 sided to 2 sided...
User's Guide
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CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the upper left corner. Scan was not successful These are possible solutions. Try one or more of these possibilities, turn the printer off and then back on . • The printer ...cable is securely attached to the printer and the host computer, print server, option, or other network device. • The power cord is plugged into the outlet is securely connected to print, specify the correct size setting: • For Windows users, specify...
CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the upper left corner. Scan was not successful These are possible solutions. Try one or more of these possibilities, turn the printer off and then back on . • The printer ...cable is securely attached to the printer and the host computer, print server, option, or other network device. • The power cord is plugged into the outlet is securely connected to print, specify the correct size setting: • For Windows users, specify...
User's Guide
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... send or receive a fax These are two settings available: FSK (pattern 1) and DTMF (pattern 2). CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is subscribed to use. Cannot scan from the Page Setup dialog. Contact your region supports multiple caller ID patterns, you may have to verify that your country...
... send or receive a fax These are two settings available: FSK (pattern 1) and DTMF (pattern 2). CHECK THE CABLE CONNECTIONS Make sure the network or USB cable is subscribed to use. Cannot scan from the Page Setup dialog. Contact your region supports multiple caller ID patterns, you may have to verify that your country...
User's Guide
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THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan the original document one or more of the following: CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the TCP/IP section. 2 ... Fax Setup. 5 In the Rings to Answer box, enter the number of times you do not know the IP address of the printer, then print a network setup page and locate the IP address in the tray. Can send but not receive faxes These are possible solutions. Note: If you want to...
THE PRINTER MEMORY MAY BE FULL 1 Dial the fax number. 2 Scan the original document one or more of the following: CHECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the TCP/IP section. 2 ... Fax Setup. 5 In the Rings to Answer box, enter the number of times you do not know the IP address of the printer, then print a network setup page and locate the IP address in the tray. Can send but not receive faxes These are possible solutions. Note: If you want to...
User's Guide
Page 274
...; Check to dial. • As an alternative, dial the telephone number manually. There may have been a problem with the quality of the printer, then print a network setup page and locate the IP address in Fax mode. THE TONER MAY BE LOW When 88 Cartridge low appears or when you want to... : RE-SEND THE DOCUMENT Ask the person who sent you do not know the IP address of the telephone line connection. • Increase the fax scan resolution, if possible.
...; Check to dial. • As an alternative, dial the telephone number manually. There may have been a problem with the quality of the printer, then print a network setup page and locate the IP address in Fax mode. THE TONER MAY BE LOW When 88 Cartridge low appears or when you want to... : RE-SEND THE DOCUMENT Ask the person who sent you do not know the IP address of the telephone line connection. • Increase the fax scan resolution, if possible.
User's Guide
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... flash detected 242 52 Not enough free space in flash memory for resources 242 53 Unformatted flash detected 242 54 Network software error 242 54 Serial option error 242 54 Standard network software error 243 55 Unsupported option in slot 243 550-sheet tray (standard or optional) loading 73 56 Parallel port...-846 Scanner Service Error 247 88 Cartridge low 246 88.yy Cartridge nearly low 246 88.yy Replace cartridge 246 900-999 Service 247 Symbols "scan to computer" screen options 127, 128, 129 A Active NIC menu 166 address book, fax using 114 ADF copying using 93 ADF maintenance kit ordering ...
... flash detected 242 52 Not enough free space in flash memory for resources 242 53 Unformatted flash detected 242 54 Network software error 242 54 Serial option error 242 54 Standard network software error 243 55 Unsupported option in slot 243 550-sheet tray (standard or optional) loading 73 56 Parallel port...-846 Scanner Service Error 247 88 Cartridge low 246 88.yy Cartridge nearly low 246 88.yy Replace cartridge 246 900-999 Service 247 Symbols "scan to computer" screen options 127, 128, 129 A Active NIC menu 166 address book, fax using 114 ADF copying using 93 ADF maintenance kit ordering ...