Getting Started Guide
Page 5
... printer English Use the printer control panel 1234 5 6 12 7 11 10 9 8 1 Printhead align control panel icon 2 Ink cartridge access door open icon 3 Out of paper icon 4 Paper jam icon 5 Resume button and light 6 Cancel button 7 Power button and light 8 ePrint button and light 9 Wireless button and light 10 Wired network icon 11 Wireless...
... printer English Use the printer control panel 1234 5 6 12 7 11 10 9 8 1 Printhead align control panel icon 2 Ink cartridge access door open icon 3 Out of paper icon 4 Paper jam icon 5 Resume button and light 6 Cancel button 7 Power button and light 8 ePrint button and light 9 Wireless button and light 10 Wired network icon 11 Wireless...
Getting Started Guide
Page 10
...; Make sure paper is working order. • Make sure that all packing tape and material adapter are lit or blinking. printer. • Make sure the (Power) light is on the option you select when you install the HP software, the user guide might have a CD or DVD drive, you are and is... cartridges that no other lights on page 4. printer. • Make sure the printer is displaying the home • Make sure that the printer is not jammed in the tray • Make sure that any cords and cables that the power cord and power How do I install the user guide? To install...
...; Make sure paper is working order. • Make sure that all packing tape and material adapter are lit or blinking. printer. • Make sure the (Power) light is on the option you select when you install the HP software, the user guide might have a CD or DVD drive, you are and is... cartridges that no other lights on page 4. printer. • Make sure the printer is displaying the home • Make sure that the printer is not jammed in the tray • Make sure that any cords and cables that the power cord and power How do I install the user guide? To install...
User Guide
Page 7
Contents Solve problems using HP ePrint and HP websites 55 Solve problems using HP ePrint 56 Solve problems using HP websites 57 Solve wired (Ethernet) network problems 57 General network troubleshooting 57 Solve wireless problems...57 Basic wireless ... HP software installation suggestions 67 Solve network problems...67 Understand the Printer Status Report 68 Understand the network configuration page 70 Printhead maintenance...73 Clean the printhead...74 Align the printhead...75 Remove and reinstall the printhead 75 Clear jams...77 Clear paper jams...77 Avoid paper jams......
Contents Solve problems using HP ePrint and HP websites 55 Solve problems using HP ePrint 56 Solve problems using HP websites 57 Solve wired (Ethernet) network problems 57 General network troubleshooting 57 Solve wireless problems...57 Basic wireless ... HP software installation suggestions 67 Solve network problems...67 Understand the Printer Status Report 68 Understand the network configuration page 70 Printhead maintenance...73 Clean the printhead...74 Align the printhead...75 Remove and reinstall the printhead 75 Clear jams...77 Clear paper jams...77 Avoid paper jams......
User Guide
Page 14
... adding paper. Shows that the printhead requires alignment. Cancel button. Press once to stop a print job, or press and hold for three seconds to enable the HP ePrint function. The light indicates whether the printer is on or off. Press to print a printer status report. Wireless ...three seconds to turn the wireless network feature on . Shows that the printer's ink cartridge access door or top cover is out of paper. Paper jam icon. Shows that a wired network connection exists. Press to print the firmware information page. Press to turn the printer on or off...
... adding paper. Shows that the printhead requires alignment. Cancel button. Press once to stop a print job, or press and hold for three seconds to enable the HP ePrint function. The light indicates whether the printer is on or off. Press to print a printer status report. Wireless ...three seconds to turn the wireless network feature on . Shows that the printer's ink cartridge access door or top cover is out of paper. Paper jam icon. Shows that a wired network connection exists. Press to print the firmware information page. Press to turn the printer on or off...
User Guide
Page 18
... For the best results, observe the following topics: • Load standard-size media • Load envelopes • Load cards and photo paper • Load custom-size media Load standard-size media To load media Use these instructions to the printer specifications. For more information, see... Load media • To prevent jams, poor print quality, and other printing problems, avoid loading the following media in the trays. ◦ Multipart forms ◦ Media that ...
... For the best results, observe the following topics: • Load standard-size media • Load envelopes • Load cards and photo paper • Load custom-size media Load standard-size media To load media Use these instructions to the printer specifications. For more information, see... Load media • To prevent jams, poor print quality, and other printing problems, avoid loading the following media in the trays. ◦ Multipart forms ◦ Media that ...
User Guide
Page 45
...• Understand the Printer Status Report • Understand the network configuration page • Printhead maintenance • Clear jams • Control-panel lights reference HP support If you have a problem, follow these steps 1. 5 Solve a problem The information in this chapter suggests... and includes the following topics: • HP support • General troubleshooting tips and resources • Solve printer problems • Print quality troubleshooting • Solve paper-feed problems • Solve problems using HP ePrint and HP websites • Solve wired (Ethernet) network...
...• Understand the Printer Status Report • Understand the network configuration page • Printhead maintenance • Clear jams • Control-panel lights reference HP support If you have a problem, follow these steps 1. 5 Solve a problem The information in this chapter suggests... and includes the following topics: • HP support • General troubleshooting tips and resources • Solve printer problems • Print quality troubleshooting • Solve paper-feed problems • Solve problems using HP ePrint and HP websites • Solve wired (Ethernet) network...
User Guide
Page 49
... & Fax preferences of the text or graphics is wrong Solve printer problems 45 If you did not install the HP software, you begin troubleshooting a printing problem. • For a paper jam, see Clear jams. • For paper-feed problems, such as the default in the Printers folder. Close programs that can help you correct many common...
... & Fax preferences of the text or graphics is wrong Solve printer problems 45 If you did not install the HP software, you begin troubleshooting a printing problem. • For a paper jam, see Clear jams. • For paper-feed problems, such as the default in the Printers folder. Close programs that can help you correct many common...
User Guide
Page 81
... is raised, and then reinsert the printhead. 6. Try the following topics: • Clear paper jams • Avoid paper jams Clear paper jams If the paper was loaded in the input tray, you might need to clear the jam. • Make sure that meets specifications. Carefully lower the latch handle. Close the ink-... with media that you are not too full. For more information, see Load media. NOTE: Make sure you attempt to clear the paper jam from the duplexer. Leaving the latch handle raised can result in order to correctly install the ink cartridges. 7. The latch must remain ...
... is raised, and then reinsert the printhead. 6. Try the following topics: • Clear paper jams • Avoid paper jams Clear paper jams If the paper was loaded in the input tray, you might need to clear the jam. • Make sure that meets specifications. Carefully lower the latch handle. Close the ink-... with media that you are not too full. For more information, see Load media. NOTE: Make sure you attempt to clear the paper jam from the duplexer. Leaving the latch handle raised can result in order to correctly install the ink cartridges. 7. The latch must remain ...
User Guide
Page 82
...can damage the print mechanism. Open the top cover and remove any jammed media inside , carefully remove it towards you. Chapter 5 To clear a jam Use these steps to clear a paper jam from the output tray. Always access and clear paper jams through the duplexer. 2. Push the button on the top of ... and lower its cover. Close the cover. c. a. d. Check the duplexer. Locate any debris. 78 Solve a problem CAUTION: Trying to clear a paper jam. 1. Remove all media from the front of the duplexer, and then remove the unit. Reinsert the duplexer into the printer. 3.
...can damage the print mechanism. Open the top cover and remove any jammed media inside , carefully remove it towards you. Chapter 5 To clear a jam Use these steps to clear a paper jam from the output tray. Always access and clear paper jams through the duplexer. 2. Push the button on the top of ... and lower its cover. Close the cover. c. a. d. Check the duplexer. Locate any debris. 78 Solve a problem CAUTION: Trying to clear a paper jam. 1. Remove all media from the front of the duplexer, and then remove the unit. Reinsert the duplexer into the printer. 3.
User Guide
Page 83
...c. Avoid paper jams To help avoid paper jams, follow these guidelines. • Remove printed papers from Tray 2. Make sure the paper-width guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray. • Use paper types that paper loaded in...that are not bent or torn. • Do not combine different paper types and paper sizes in the input tray to run out of paper first and then add paper. WARNING! After clearing the jam, close all paper. Control-panel lights reference 79 For more information, see Select print media...
...c. Avoid paper jams To help avoid paper jams, follow these guidelines. • Remove printed papers from Tray 2. Make sure the paper-width guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray. • Use paper types that paper loaded in...that are not bent or torn. • Do not combine different paper types and paper sizes in the input tray to run out of paper first and then add paper. WARNING! After clearing the jam, close all paper. Control-panel lights reference 79 For more information, see Select print media...
User Guide
Page 84
...printer is connected to enable the HP ePrint function. Chapter 5 For more information about the printer control panel, see Use the printer control panel. 1234 5 6 12 7 Label 1 2 3 4 5 6 7 8 9 10 11 12 11 10 9 8 Name and Description Printhead align icon. Paper jam icon. Press and hold for ...light.Press to an ePrint server. Shows that the printhead requires alignment. Shows that the printer has a paper jam. The light indicates when the printer is out of paper icon. Shows that a wireless network connection exists. Shows that the printer's ink cartridge access door or ...
...printer is connected to enable the HP ePrint function. Chapter 5 For more information about the printer control panel, see Use the printer control panel. 1234 5 6 12 7 Label 1 2 3 4 5 6 7 8 9 10 11 12 11 10 9 8 Name and Description Printhead align icon. Paper jam icon. Press and hold for ...light.Press to an ePrint server. Shows that the printhead requires alignment. Shows that the printer has a paper jam. The light indicates when the printer is out of paper icon. Shows that a wireless network connection exists. Shows that the printer's ink cartridge access door or ...
User Guide
Page 86
The Power light blinks. The Paper Jam icon blinks. The printer is turning on or off , and then on again...action is not closed . Remove all media from the output tray. Locate and clear the jam. Print media is blinking. For more information, see Clear jams. The Power light and the Resume light blink. 82 Solve a problem The printer carriage ...has stalled. • Open the top cover and remove any obstructions (such as jammed media). • Press (Resume) button to continue printing. • If the error persists, turn the printer off ,...
The Power light blinks. The Paper Jam icon blinks. The printer is turning on or off , and then on again...action is not closed . Remove all media from the output tray. Locate and clear the jam. Print media is blinking. For more information, see Clear jams. The Power light and the Resume light blink. 82 Solve a problem The printer carriage ...has stalled. • Open the top cover and remove any obstructions (such as jammed media). • Press (Resume) button to continue printing. • If the error persists, turn the printer off ,...
User Guide
Page 99
... than 28 lb bond (105 g/m2). These include letterhead, preprinted paper, and paper with 1200 x 1200 input dpi HP ePrint and HP website specifications This section contains the following topics: • HP ePrint specifications • HP website specifications HP ePrint specifications • An Internet connection using either a wired (Ethernet...of supported custom-sized media by turning the media over and feeding it before printing is dropped onto the output tray. Jams might occur with the print side facing down. • For auto-duplexing, when printing finishes on both sides of...
... than 28 lb bond (105 g/m2). These include letterhead, preprinted paper, and paper with 1200 x 1200 input dpi HP ePrint and HP website specifications This section contains the following topics: • HP ePrint specifications • HP website specifications HP ePrint specifications • An Internet connection using either a wired (Ethernet...of supported custom-sized media by turning the media over and feeding it before printing is dropped onto the output tray. Jams might occur with the print side facing down. • For auto-duplexing, when printing finishes on both sides of...
User Guide
Page 135
... clear the obstruction, press (Power) button to the queue but are not being displayed in the printer. For more information, see Clear jams. Paper Jam Paper has become jammed in Details view, click the View menu, and then click Details. 3. Click Start, point to Settings, and then click Printers or ... status, complete the following : • Make sure that you try to avoid jams, see Load media. The cartridge cradle cannot move Something is blocking the ink cartridge cradle (the part of paper The default tray is empty. If the printers listed in the dialog box are not...
... clear the obstruction, press (Power) button to the queue but are not being displayed in the printer. For more information, see Clear jams. Paper Jam Paper has become jammed in Details view, click the View menu, and then click Details. 3. Click Start, point to Settings, and then click Printers or ... status, complete the following : • Make sure that you try to avoid jams, see Load media. The cartridge cradle cannot move Something is blocking the ink cartridge cradle (the part of paper The default tray is empty. If the printers listed in the dialog box are not...
User Guide
Page 141
... 23 printhead 74 Configure firewall 64 connectors, locating 9 control panel buttons 10 illustration 81 lights 10 lights, understanding 81 custom-size paper Mac OS 29, 30 print on 29 custom-sized media sizes supported 93 customer support electronic 42 cut-off pages, troubleshoot 49 ...-carriage access door, locating 8 installation accessories 19 duplexer 19 hardware installation suggestions 66 HP software installation suggestions 67 tray 2 19 troubleshooting issues 66 IP address checking for printer 66 IP settings 117 J jams clear 77 media to avoid 14 paper 77, 79 L language, printer 89, 90 137
... 23 printhead 74 Configure firewall 64 connectors, locating 9 control panel buttons 10 illustration 81 lights 10 lights, understanding 81 custom-size paper Mac OS 29, 30 print on 29 custom-sized media sizes supported 93 customer support electronic 42 cut-off pages, troubleshoot 49 ...-carriage access door, locating 8 installation accessories 19 duplexer 19 hardware installation suggestions 66 HP software installation suggestions 67 tray 2 19 troubleshooting issues 66 IP address checking for printer 66 IP settings 117 J jams clear 77 media to avoid 14 paper 77, 79 L language, printer 89, 90 137
User Guide
Page 142
...clean printhead 74 diagnostic page 53 print quality report 53 printhead 73 replace ink cartridges 38 margins setting, specifications 94 media clear jams 77 duplexing 32 HP, order 115 load tray 14 load tray 2 20 locking trays 21 print on custom-size 29 selecting 14 skewed pages ...96 O operating environment specifications 96 operating systems supported 90 output tray locating 8 media supported 94 P pages per month (duty cycle) 89 paper jams 77, 79 paper-feed problems, troubleshoot 54 PCL 3 support 89 phone support 42 phone support period period for support 43 photo media sizes supported 93 ports,...
...clean printhead 74 diagnostic page 53 print quality report 53 printhead 73 replace ink cartridges 38 margins setting, specifications 94 media clear jams 77 duplexing 32 HP, order 115 load tray 14 load tray 2 20 locking trays 21 print on custom-size 29 selecting 14 skewed pages ...96 O operating environment specifications 96 operating systems supported 90 output tray locating 8 media supported 94 P pages per month (duty cycle) 89 paper jams 77, 79 paper-feed problems, troubleshoot 54 PCL 3 support 89 phone support 42 phone support period period for support 43 photo media sizes supported 93 ports,...
User Guide
Page 143
... 22 troubleshoot blank pages printed 48 cut-off pages, incorrect text or graphics placement 49 embedded web server 65 firewalls 46 jams, paper 79 media not picked up from tray 54 missing or incorrect information 49 multiple pages are picked 55 network configuration page 70... installation suggestions 67 installation issues 66 lights 81 solve network problems 67 wired network 57 wireless problems 57 two-sided printing 32 U uninstall HP software Windows 124 USB connection port, locating 8, 9 V view network settings 116 voltage specifications 96 W warranty 87 websites accessibility information 3, ...
... 22 troubleshoot blank pages printed 48 cut-off pages, incorrect text or graphics placement 49 embedded web server 65 firewalls 46 jams, paper 79 media not picked up from tray 54 missing or incorrect information 49 multiple pages are picked 55 network configuration page 70... installation suggestions 67 installation issues 66 lights 81 solve network problems 67 wired network 57 wireless problems 57 two-sided printing 32 U uninstall HP software Windows 124 USB connection port, locating 8, 9 V view network settings 116 voltage specifications 96 W warranty 87 websites accessibility information 3, ...
