Getting Started Guide
Page 3
..., and the line cord cannot be damaged. 7. If the printer does not operate normally, see www.hp.com/go/inkusage. 3 In addition, some residual ink is left in printhead servicing, which is used. For more information see the user guide (which keeps print nozzles clear and ink... flowing smoothly. Contents Use the printer...4 Use the printer control panel 5 HP ePrint...6 Update the printer...7 Set up wireless (802.11...
..., and the line cord cannot be damaged. 7. If the printer does not operate normally, see www.hp.com/go/inkusage. 3 In addition, some residual ink is left in printhead servicing, which is used. For more information see the user guide (which keeps print nozzles clear and ink... flowing smoothly. Contents Use the printer...4 Use the printer control panel 5 HP ePrint...6 Update the printer...7 Set up wireless (802.11...
Getting Started Guide
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... about control panel light patterns and messages, see "Where's the user guide?" Use the printer English Use the printer control panel 1234 5 6 12 7 11 10 9 8 1 Printhead align control panel icon 2 Ink cartridge access door open icon 3 Out of paper icon 4 Paper jam icon 5 Resume button and light 6 Cancel button 7 Power button...
... about control panel light patterns and messages, see "Where's the user guide?" Use the printer English Use the printer control panel 1234 5 6 12 7 11 10 9 8 1 Printhead align control panel icon 2 Ink cartridge access door open icon 3 Out of paper icon 4 Paper jam icon 5 Resume button and light 6 Cancel button 7 Power button...
Getting Started Guide
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... some governments outside the product's specifications; You may : a. HP limited warranty statement English Hewlett-Packard limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads) Accessories Duration of limited warranty 90 days 1 year Until the HP ink is distributed by local law, the remedies...
... some governments outside the product's specifications; You may : a. HP limited warranty statement English Hewlett-Packard limited warranty statement HP product Software Media Printer Print or Ink cartridges Printheads (only applies to products with customer replaceable printheads) Accessories Duration of limited warranty 90 days 1 year Until the HP ink is distributed by local law, the remedies...
User Guide
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...panel 35 Set up HP ePrint using the embedded web server 35 Use HP ePrint...35 Print using HP ePrint...36 Find the printer's email address 36 Turn off HP ePrint...36 Remove Web Services...36 4 Work with ink cartridges Information on ink cartridges and the printhead 37 Check the estimated ...ink levels 38 Print with one or more depleted cartridges 38 Replace the ink cartridges...38 Store printing supplies...40 Usage information collection...40 5 Solve a problem HP support...41 Obtain electronic support...42 HP support by phone...42 ...
...panel 35 Set up HP ePrint using the embedded web server 35 Use HP ePrint...35 Print using HP ePrint...36 Find the printer's email address 36 Turn off HP ePrint...36 Remove Web Services...36 4 Work with ink cartridges Information on ink cartridges and the printhead 37 Check the estimated ...ink levels 38 Print with one or more depleted cartridges 38 Replace the ink cartridges...38 Store printing supplies...40 Usage information collection...40 5 Solve a problem HP support...41 Obtain electronic support...42 HP support by phone...42 ...
User Guide
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Contents Solve problems using HP ePrint and HP websites 55 Solve problems using HP ePrint 56 Solve problems using HP websites 57 Solve wired (Ethernet) network problems 57 General network troubleshooting 57 Solve wireless problems...57 Basic wireless ... 66 Hardware installation suggestions 66 HP software installation suggestions 67 Solve network problems...67 Understand the Printer Status Report 68 Understand the network configuration page 70 Printhead maintenance...73 Clean the printhead...74 Align the printhead...75 Remove and reinstall the printhead 75 Clear jams...77 Clear ...
Contents Solve problems using HP ePrint and HP websites 55 Solve problems using HP ePrint 56 Solve problems using HP websites 57 Solve wired (Ethernet) network problems 57 General network troubleshooting 57 Solve wireless problems...57 Basic wireless ... 66 Hardware installation suggestions 66 HP software installation suggestions 67 Solve network problems...67 Understand the Printer Status Report 68 Understand the network configuration page 70 Printhead maintenance...73 Clean the printhead...74 Align the printhead...75 Remove and reinstall the printhead 75 Clear jams...77 Clear ...
User Guide
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... and accessories Order printing supplies online 114 Supplies...114 Ink cartridges and printheads 114 HP media...115 C Network setup Change basic network settings 116 View and print network settings 116 Turn the wireless radio on and off 116 Change advanced ... the printer for wireless communication 119 Before you begin...120 Set up the printer on your wireless network 120 Set up the printer using the HP printer software (Recommended 120 Set up the printer using WiFi Protected Setup (WPS 120 To connect the printer using the Push Button Method 121 To...
... and accessories Order printing supplies online 114 Supplies...114 Ink cartridges and printheads 114 HP media...115 C Network setup Change basic network settings 116 View and print network settings 116 Turn the wireless radio on and off 116 Change advanced ... the printer for wireless communication 119 Before you begin...120 Set up the printer on your wireless network 120 Set up the printer using the HP printer software (Recommended 120 Set up the printer using WiFi Protected Setup (WPS 120 To connect the printer using the Push Button Method 121 To...
User Guide
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... features are temporarily not available if one or more information about HP's environmental initiatives, visit www.hp.com/hpinfo/ globalcitizenship/environment/. Draft setting uses less ink. • Do not clean the printhead unnecessarily. Otherwise, you want the printer to providing quality products in... an environmentally sound manner. CAUTION: HP recommends that you can first print just the odd pages, flip the pages...
... features are temporarily not available if one or more information about HP's environmental initiatives, visit www.hp.com/hpinfo/ globalcitizenship/environment/. Draft setting uses less ink. • Do not clean the printhead unnecessarily. Otherwise, you want the printer to providing quality products in... an environmentally sound manner. CAUTION: HP recommends that you can first print just the odd pages, flip the pages...
User Guide
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...panel light patterns and messages, see Controlpanel lights reference. 1234 5 6 12 7 11 10 9 8 Label 1 2 3 4 5 6 7 8 9 10 11 Name and Description Printhead align control panel icon. Resume button and light. Press to continue a print job after a paper jam or adding paper. Paper jam icon. Press to enable... the HP ePrint function. Press and hold for three seconds to an ePrint server. The button is lit when the wireless network is on . Cancel...
...panel light patterns and messages, see Controlpanel lights reference. 1234 5 6 12 7 11 10 9 8 Label 1 2 3 4 5 6 7 8 9 10 11 Name and Description Printhead align control panel icon. Resume button and light. Press to continue a print job after a paper jam or adding paper. Paper jam icon. Press to enable... the HP ePrint function. Press and hold for three seconds to an ePrint server. The button is lit when the wireless network is on . Cancel...
User Guide
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... more information, see Turn the printer off. ◦ Make sure you leave the ink cartridges and printhead installed. ◦ The printer must be placed on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in the original sealed packages until all...
... more information, see Turn the printer off. ◦ Make sure you leave the ink cartridges and printhead installed. ◦ The printer must be placed on ink cartridges and the printhead The following tips help maintain HP ink cartridges and ensure consistent print quality. • The instructions in the original sealed packages until all...
User Guide
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NOTE: Ink level alerts and indicators provide estimates for printing, and in printhead servicing, which prepares the printer and cartridges for planning purposes only. You do not need to replace the ink cartridges until prompted to view this... cartridges. Replace the ink cartridges NOTE: For information on ink message, consider having a replacement cartridge available to both the printer and the ink cartridge. CAUTION: HP recommends that has been used in another printer, the ink level indicator might be inaccurate or unavailable. When you have a new ink cartridge available before...
NOTE: Ink level alerts and indicators provide estimates for printing, and in printhead servicing, which prepares the printer and cartridges for planning purposes only. You do not need to replace the ink cartridges until prompted to view this... cartridges. Replace the ink cartridges NOTE: For information on ink message, consider having a replacement cartridge available to both the printer and the ink cartridge. CAUTION: HP recommends that has been used in another printer, the ink level indicator might be inaccurate or unavailable. When you have a new ink cartridge available before...
User Guide
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... it is turned on the print carriage to install the ink cartridges. Remove the new ink cartridge from the slot. 4. Doing so could cause the printhead or ink cartridges to be incorrectly seated, which can cause errors or print quality problems. The latch must remain down to replace the ink cartridges...
... it is turned on the print carriage to install the ink cartridges. Remove the new ink cartridge from the slot. 4. Doing so could cause the printhead or ink cartridges to be incorrectly seated, which can cause errors or print quality problems. The latch must remain down to replace the ink cartridges...
User Guide
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... more information, see Obtain electronic support. 3. Check the documentation that can help you have a problem, follow these steps 1. Call HP support. 5 Solve a problem The information in this chapter suggests solutions to common problems. If your firewall software to work with the... the Printer Status Report • Understand the network configuration page • Printhead maintenance • Clear jams • Control-panel lights reference HP support If you correct many common printer problems. HP online support is not operating correctly and those suggestions did not solve your ...
... more information, see Obtain electronic support. 3. Check the documentation that can help you have a problem, follow these steps 1. Call HP support. 5 Solve a problem The information in this chapter suggests solutions to common problems. If your firewall software to work with the... the Printer Status Report • Understand the network configuration page • Printhead maintenance • Clear jams • Control-panel lights reference HP support If you correct many common printer problems. HP online support is not operating correctly and those suggestions did not solve your ...
User Guide
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... very slowly. • Solution 1: Use a lower print quality setting • Solution 2: Check the ink levels • Solution 3: Contact HP support Solution 1: Use a lower print quality setting Solution: Check the print quality setting. This can operate with depleted cartridges slows the printer and... printer for planning purposes only. Solve printer problems 47 When possible, replace the depleted cartridge. For more information, see Clean the printhead. NOTE: The printer can result in the ink cartridges. If this did not solve the issue, try the next solution. For...
... very slowly. • Solution 1: Use a lower print quality setting • Solution 2: Check the ink levels • Solution 3: Contact HP support Solution 1: Use a lower print quality setting Solution: Check the print quality setting. This can operate with depleted cartridges slows the printer and... printer for planning purposes only. Solve printer problems 47 When possible, replace the depleted cartridge. For more information, see Clean the printhead. NOTE: The printer can result in the ink cartridges. If this did not solve the issue, try the next solution. For...
User Guide
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...information, see Solve paper-feed problems. 48 Solve a problem Go to protect the printheads. Chapter 5 If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for the media loaded in the trays. • Make sure the page ...the printer will perform extra servicing to : www.hp.com/go/customercare. See Turn the printer off a power strip. NOTE: Incorrectly turning off the printer correctly can cause print quality problems like blank or partial pages. Printhead cleaning can solve these problems, but turning off the...
...information, see Solve paper-feed problems. 48 Solve a problem Go to protect the printheads. Chapter 5 If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for the media loaded in the trays. • Make sure the page ...the printer will perform extra servicing to : www.hp.com/go/customercare. See Turn the printer off a power strip. NOTE: Incorrectly turning off the printer correctly can cause print quality problems like blank or partial pages. Printhead cleaning can solve these problems, but turning off the...
User Guide
Page 55
...be smeared. However, printing with one or more cartridge slots empty for an extended period and have noticed poor print quality, clean the printhead. If the black cartridge is depleted, blacks are not damaged when left a cartridge out of printed documents. When possible, replace the ...depleted cartridge. For more information, see Clean the printhead. For example, if you have a new ink cartridge available. For more information, see : Load media. Cause: The paper was wrinkled or ...
...be smeared. However, printing with one or more cartridge slots empty for an extended period and have noticed poor print quality, clean the printhead. If the black cartridge is depleted, blacks are not damaged when left a cartridge out of printed documents. When possible, replace the ...depleted cartridge. For more information, see Clean the printhead. For example, if you have a new ink cartridge available. For more information, see : Load media. Cause: The paper was wrinkled or ...
User Guide
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... • Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click Print Quality Report. • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print. If defects are unhappy with ...the quality of your Print quality troubleshooting 53 For more information, see Remove and reinstall the printhead. For more information, see Clean the printhead. 4. Cause: Print quality problems can have many causes: software settings, a poor image file, or the printing ...
... • Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click Print Quality Report. • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print. If defects are unhappy with ...the quality of your Print quality troubleshooting 53 For more information, see Remove and reinstall the printhead. For more information, see Clean the printhead. 4. Cause: Print quality problems can have many causes: software settings, a poor image file, or the printing ...
User Guide
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...extender is not curled. For more information, see Media specifications. Cause: There was a problem with the printhead. Solve paper-feed problems TIP: You can visit the HP online support website at www.hp.com/go /customercare. Chapter 5 prints, a Print Quality Diagnostic page can help you correct many common printer... fall off the printer. 54 Solve a problem Fan the media before loading. • Make sure the paper guides are set to : www.hp.com/go /customercare for information and utilities that can help you are snug, but not tight, against the stack. • Make sure media ...
...extender is not curled. For more information, see Media specifications. Cause: There was a problem with the printhead. Solve paper-feed problems TIP: You can visit the HP online support website at www.hp.com/go /customercare. Chapter 5 prints, a Print Quality Diagnostic page can help you correct many common printer... fall off the printer. 54 Solve a problem Fan the media before loading. • Make sure the paper guides are set to : www.hp.com/go /customercare for information and utilities that can help you are snug, but not tight, against the stack. • Make sure media ...
User Guide
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... issues 67 Check the hardware connections • Make sure that any problems, run the uninstallation utility (util\ccc\uninstall.bat on the printheads. Restart your operating system. • Before installing HP software, make sure that you are not all installed. • Make sure that the USB drivers have not been disabled. •...
... issues 67 Check the hardware connections • Make sure that any problems, run the uninstallation utility (util\ccc\uninstall.bat on the printheads. Restart your operating system. • Before installing HP software, make sure that you are not all installed. • Make sure that the USB drivers have not been disabled. •...
User Guide
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... Provides the total number of pages printed, as well as gauges) and the part numbers and warranty expiration dates of the printhead. 5. Wireless Network Test: Provides information about the printer. 6. Additional Assistance: Provides information about available methods for finding more ...information about testing the wireless network connection to do not need to call HP, it is often useful to avoid possible printing delays. Printer Information: Shows printer information (such as the printer name, model...
... Provides the total number of pages printed, as well as gauges) and the part numbers and warranty expiration dates of the printhead. 5. Wireless Network Test: Provides information about the printer. 6. Additional Assistance: Provides information about available methods for finding more ...information about testing the wireless network connection to do not need to call HP, it is often useful to avoid possible printing delays. Printer Information: Shows printer information (such as the printer name, model...
User Guide
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...: The printer supports raw IP printing through TCP Port 9100. Printhead maintenance If you are typically used . • SLP: Service Location Protocol (SLP) is the default port for printing. This HP-proprietary TCP/IP port on your system documentation for information about more...standard network protocol that server and registers its IP address from the printer control panel Press the (Wireless) button and then release. Printhead maintenance 73 4. Miscellaneous: Shows information about configuring these systems. • Bonjour: Bonjour services (which use of networked services in...
...: The printer supports raw IP printing through TCP Port 9100. Printhead maintenance If you are typically used . • SLP: Service Location Protocol (SLP) is the default port for printing. This HP-proprietary TCP/IP port on your system documentation for information about more...standard network protocol that server and registers its IP address from the printer control panel Press the (Wireless) button and then release. Printhead maintenance 73 4. Miscellaneous: Shows information about configuring these systems. • Bonjour: Bonjour services (which use of networked services in...