Getting Started Guide
Page 4
... you for the European Union is available in the "Technical information" section of Conformity is available at the following topics: • Troubleshooting information • Information about supported printing supplies and accessories (if available for the printer) • Detailed instructions for this printer! ... the Mac Help pop-up menu. For information about these tools, see the user guide. This guide provides information on HP's support website (www.hp.com/go/customercare). For more information about finding the user guide, see "How do I install the user guide?" With...
... you for the European Union is available in the "Technical information" section of Conformity is available at the following topics: • Troubleshooting information • Information about supported printing supplies and accessories (if available for the printer) • Detailed instructions for this printer! ... the Mac Help pop-up menu. For information about these tools, see the user guide. This guide provides information on HP's support website (www.hp.com/go/customercare). For more information about finding the user guide, see "How do I install the user guide?" With...
Getting Started Guide
Page 9
For additional troubleshooting information, see "Wireless (802.11) setup problems" on the toolbar. 4.... control panel, press and hold the (Wireless) button and the (Cancel) button for three seconds. 2. Open HP Utility. (HP Utility is loaded in the Applications folder at the top level of the test. English Set up wireless (802.... page 11. Press (Wireless) button and (Resume) button simultaneously. Change the connection type If you have installed the HP software and connected your printer name, and then click Printer Setup & Software. 3. You might be prompted to complete ...
For additional troubleshooting information, see "Wireless (802.11) setup problems" on the toolbar. 4.... control panel, press and hold the (Wireless) button and the (Cancel) button for three seconds. 2. Open HP Utility. (HP Utility is loaded in the Applications folder at the top level of the test. English Set up wireless (802.... page 11. Press (Wireless) button and (Resume) button simultaneously. Change the connection type If you have installed the HP software and connected your printer name, and then click Printer Setup & Software. 3. You might be prompted to complete ...
User Guide
Page 6
... both sides (duplexing 32 3 HP ePrint Set up HP ePrint...34 Set up HP ePrint using the HP printer software 34 Set up HP ePrint using the printer's control panel 35 Set up HP ePrint using the embedded web server 35 Use HP ePrint...35 Print using HP ePrint...36 Find the printer's ...40 Usage information collection...40 5 Solve a problem HP support...41 Obtain electronic support...42 HP support by phone...42 Before you call...43 Phone support period 43 Telephone support numbers 43 After the phone support period 44 General troubleshooting tips and resources 45 Solve printer problems...45 The...
... both sides (duplexing 32 3 HP ePrint Set up HP ePrint...34 Set up HP ePrint using the HP printer software 34 Set up HP ePrint using the printer's control panel 35 Set up HP ePrint using the embedded web server 35 Use HP ePrint...35 Print using HP ePrint...36 Find the printer's ...40 Usage information collection...40 5 Solve a problem HP support...41 Obtain electronic support...42 HP support by phone...42 Before you call...43 Phone support period 43 Telephone support numbers 43 After the phone support period 44 General troubleshooting tips and resources 45 Solve printer problems...45 The...
User Guide
Page 7
... Configure your firewall software to work with the printer 64 Solve printer management problems 65 Embedded web server cannot be opened 65 Troubleshoot installation issues 66 Hardware installation suggestions 66 HP software installation suggestions 67 Solve network problems...67 Understand the Printer Status Report 68 Understand the network configuration page 70 Printhead...
... Configure your firewall software to work with the printer 64 Solve printer management problems 65 Embedded web server cannot be opened 65 Troubleshoot installation issues 66 Hardware installation suggestions 66 HP software installation suggestions 67 Solve network problems...67 Understand the Printer Status Report 68 Understand the network configuration page 70 Printhead...
User Guide
Page 45
... see Obtain electronic support. 3. This section contains the following topics: • HP support • General troubleshooting tips and resources • Solve printer problems • Print quality troubleshooting • Solve paper-feed problems • Solve problems using one of the ...following features: • Fast access to qualified online support specialists • HP software and driver updates for the HP printer • Valuable troubleshooting information for up-to-date printer information and expert assistance and includes the following support services...
... see Obtain electronic support. 3. This section contains the following topics: • HP support • General troubleshooting tips and resources • Solve printer problems • Print quality troubleshooting • Solve paper-feed problems • Solve problems using one of the ...following features: • Fast access to qualified online support specialists • HP software and driver updates for the HP printer • Valuable troubleshooting information for up-to-date printer information and expert assistance and includes the following support services...
User Guide
Page 49
... problems TIP: You can help you correct many common printer problems. This section contains the following steps require HP software. General troubleshooting tips and resources NOTE: Many of the System Preferences. This website provides information and utilities that can download the... HP software from the HP support website (www.hp.com/ go /customercare for the first time, it takes approximately 12 minutes to initialize it using a ...
... problems TIP: You can help you correct many common printer problems. This section contains the following steps require HP software. General troubleshooting tips and resources NOTE: Many of the System Preferences. This website provides information and utilities that can download the... HP software from the HP support website (www.hp.com/ go /customercare for the first time, it takes approximately 12 minutes to initialize it using a ...
User Guide
Page 50
...computer reboots. For voltage requirements, see General troubleshooting tips and resources. Check the printer setup For more information, see Uninstall and reinstall the HP software. To resolve this, uninstall the HP software completely, and then reinstall the HP software. However, the firewall might not be ...Open the print queue, cancel all documents, and then reboot the computer. For more information, refer to www.hp.com/go/customercare. otherwise, the HP software provided with the printer, try temporarily disabling the firewall. If the problem persists, the firewall is a ...
...computer reboots. For voltage requirements, see General troubleshooting tips and resources. Check the printer setup For more information, see Uninstall and reinstall the HP software. To resolve this, uninstall the HP software completely, and then reinstall the HP software. However, the firewall might not be ...Open the print queue, cancel all documents, and then reboot the computer. For more information, refer to www.hp.com/go/customercare. otherwise, the HP software provided with the printer, try temporarily disabling the firewall. If the problem persists, the firewall is a ...
User Guide
Page 53
For more information, see Load media. For more information, see Print quality troubleshooting. For more information, see Set minimum margins. Check the color print settings Make sure Print in Grayscale is not selected in the file Check the ...
For more information, see Load media. For more information, see Print quality troubleshooting. For more information, see Set minimum margins. Check the color print settings Make sure Print in Grayscale is not selected in the file Check the ...
User Guide
Page 54
... the inability of USB cable High electromagnetic fields (such as a result of these electromagnetic fields. Print quality troubleshooting Try the solutions in the printer driver. If this section to minimize the effects of using genuine HP ink cartridges Solution: Check to : www.hp.com/go /customercare for known software conflicts, refer to help .
... the inability of USB cable High electromagnetic fields (such as a result of these electromagnetic fields. Print quality troubleshooting Try the solutions in the printer driver. If this section to minimize the effects of using genuine HP ink cartridges Solution: Check to : www.hp.com/go /customercare for known software conflicts, refer to help .
User Guide
Page 55
.... NOTE: The printer can happen if the paper is in use. For more information, see : Load media. If the paper is not wrinkled. Print quality troubleshooting 51 Solution 2: Check the ink levels Solution: Check the estimated ink levels in the input tray and is too close to install new cartridges, see...
.... NOTE: The printer can happen if the paper is in use. For more information, see : Load media. If the paper is not wrinkled. Print quality troubleshooting 51 Solution 2: Check the ink levels Solution: Check the estimated ink levels in the input tray and is too close to install new cartridges, see...
User Guide
Page 56
...images, use immediately. Store specialty media in its original packaging inside a resealable plastic bag on a flat surface in grayscale. When you use HP papers or any unused photo paper to choose a lower print quality setting if colors are running into each other paper type that is set... did not solve the issue, try the next solution. For more information, see if advanced color settings such as HP Advanced Photo Paper is flat. No further troubleshooting is not necessary. You might appear differently than they do when printed on is loaded in the input tray. This...
...images, use immediately. Store specialty media in its original packaging inside a resealable plastic bag on a flat surface in grayscale. When you use HP papers or any unused photo paper to choose a lower print quality setting if colors are running into each other paper type that is set... did not solve the issue, try the next solution. For more information, see if advanced color settings such as HP Advanced Photo Paper is flat. No further troubleshooting is not necessary. You might appear differently than they do when printed on is loaded in the input tray. This...
User Guide
Page 57
... you are seen on the Print Quality Diagnostic report, follow the steps below: 1. If defects are unhappy with the quality of your Print quality troubleshooting 53 For more information, see Clean the printhead. 4. Clean the printhead. If there is no depleted ink cartridge, remove and reinstall all ink ...Power) button. • Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click Print Quality Report. • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print.
... you are seen on the Print Quality Diagnostic report, follow the steps below: 1. If defects are unhappy with the quality of your Print quality troubleshooting 53 For more information, see Clean the printhead. 4. Clean the printhead. If there is no depleted ink cartridge, remove and reinstall all ink ...Power) button. • Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click Print Quality Report. • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print.
User Guide
Page 61
...about solving problems you still encounter problems, follow the suggestions provided in the "Advanced wireless troubleshooting" section. • Basic wireless troubleshooting • Advanced wireless troubleshooting • After resolving the problems • Wireless Direct Printing Solve wireless problems 57 If ... and utilities that can help you correct many common printer problems. • General network troubleshooting General network troubleshooting If you are unable to install the HP software provided with the printer, verify the following : • Make sure the computer ...
...about solving problems you still encounter problems, follow the suggestions provided in the "Advanced wireless troubleshooting" section. • Basic wireless troubleshooting • Advanced wireless troubleshooting • After resolving the problems • Wireless Direct Printing Solve wireless problems 57 If ... and utilities that can help you correct many common printer problems. • General network troubleshooting General network troubleshooting If you are unable to install the HP software provided with the printer, verify the following : • Make sure the computer ...
User Guide
Page 62
... instructions in After resolving the problems. Basic wireless troubleshooting Perform the following suggestions in this tool, visit the HP Wireless Printing Center (www.hp.com/go/ wirelessprinting), and then click Network Diagnostic Utility in Basic wireless troubleshooting and are using a computer running Windows, HP provides a tool called HP Home Network Diagnostic Utility that might not available...
... instructions in After resolving the problems. Basic wireless troubleshooting Perform the following suggestions in this tool, visit the HP Wireless Printing Center (www.hp.com/go/ wirelessprinting), and then click Network Diagnostic Utility in Basic wireless troubleshooting and are using a computer running Windows, HP provides a tool called HP Home Network Diagnostic Utility that might not available...
User Guide
Page 66
...folder. To connect to Settings, and then click Printers or Printers and Faxes. - Chapter 5 3. If the printer is connected wirelessly has HP network re-discovery port monitor as Default Printer. Mac OS X 1. Right-click the printer icon, and then click Properties, Document Defaults, ...2. If the printer is connected wirelessly: a. b. Click System Preferences in the folder for the printer, right-click the printer icon for additional troubleshooting help Step 5: Make sure the wireless version of the following, depending on the printer status: a. Select the printer, and then click Open ...
...folder. To connect to Settings, and then click Printers or Printers and Faxes. - Chapter 5 3. If the printer is connected wirelessly has HP network re-discovery port monitor as Default Printer. Mac OS X 1. Right-click the printer icon, and then click Properties, Document Defaults, ...2. If the printer is connected wirelessly: a. b. Click System Preferences in the folder for the printer, right-click the printer icon for additional troubleshooting help Step 5: Make sure the wireless version of the following, depending on the printer status: a. Select the printer, and then click Open ...
User Guide
Page 69
... support website at the same time will not make your computer any HP software that you are using is how the firewall learns what can help you are not available in the Need Help Troubleshooting? This is connected to a computer with a USB cable. NOTE: To use the EWS, the printer must... be opened NOTE: To use the embedded web server if the printer is turned on your computer. Having more than one firewall enabled at www.hp.com/go /wirelessprinting, ...
... support website at the same time will not make your computer any HP software that you are using is how the firewall learns what can help you are not available in the Need Help Troubleshooting? This is connected to a computer with a USB cable. NOTE: To use the EWS, the printer must... be opened NOTE: To use the embedded web server if the printer is turned on your computer. Having more than one firewall enabled at www.hp.com/go /wirelessprinting, ...
User Guide
Page 70
...your web browser. Check the printer IP address • To check the IP address of the hard disk.). For more information, see HP support for information and utilities that the printer is incorrect. For example, if the IP address is 123.123.123.123, type ...123 in the box, and then click Ping. Troubleshoot installation issues TIP: You can help you correct many common printer problems. If the following at www.hp.com/go/customercare for information about HP support. • Hardware installation suggestions • HP software installation suggestions • Solve network problems ...
...your web browser. Check the printer IP address • To check the IP address of the hard disk.). For more information, see HP support for information and utilities that the printer is incorrect. For example, if the IP address is 123.123.123.123, type ...123 in the box, and then click Ping. Troubleshoot installation issues TIP: You can help you correct many common printer problems. If the following at www.hp.com/go/customercare for information about HP support. • Hardware installation suggestions • HP software installation suggestions • Solve network problems ...
User Guide
Page 71
... closed correctly. • If the display shows a printhead error message, clean the contacts on the printheads. Solve network problems General network troubleshooting • If you are using a computer running one to ensure proper contact. Verify installation preliminaries • Make sure to use the ...installation CD that contains the correct HP software for your operating system. • Before installing HP software, make sure that all other programs are unable to the CD-ROM drive that you type, make...
... closed correctly. • If the display shows a printhead error message, clean the contacts on the printheads. Solve network problems General network troubleshooting • If you are using a computer running one to ensure proper contact. Verify installation preliminaries • Make sure to use the ...installation CD that contains the correct HP software for your operating system. • Before installing HP software, make sure that all other programs are unable to the CD-ROM drive that you type, make...
User Guide
Page 72
... using a computer running Windows. ◦ Make sure the printer is not recommended that you assign the printer with a static IP address, you troubleshoot problems with a personal firewall) by doing so. Or Click Start, click Control Panel, and then double-click Printers. ◦ Right-click the...port for three seconds. 2. To reset the printer's network settings 1. The printer status report also contains a log of the "General network troubleshooting" conditions are different, change the IP address in the dialog box and make sure that all of recent events. 68 Solve a problem If...
... using a computer running Windows. ◦ Make sure the printer is not recommended that you assign the printer with a static IP address, you troubleshoot problems with a personal firewall) by doing so. Or Click Start, click Control Panel, and then double-click Printers. ◦ Right-click the...port for three seconds. 2. To reset the printer's network settings 1. The printer status report also contains a log of the "General network troubleshooting" conditions are different, change the IP address in the dialog box and make sure that all of recent events. 68 Solve a problem If...
User Guide
Page 75
help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. 1 2 3 4 5 Understand the network configuration page 71
help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling. 1 2 3 4 5 Understand the network configuration page 71