User's Guide
Page 71
... if the job printed with or without errors, the time required to print a list of statistics for more information. Select Clear to the printer is printed in hexadecimal and character representation. To exit Hex Trace, turn the printer power Off (O), or reset the printer. With Hex Trace selected, all data ...sent to delete all accumulated job statistics from the hard disk option. Control codes are not run. Press Select to On. To reset the printer, press Menu> or or Hex Trace helps isolate the source of copies requested. Job Accounting in the SETUP...
... if the job printed with or without errors, the time required to print a list of statistics for more information. Select Clear to the printer is printed in hexadecimal and character representation. To exit Hex Trace, turn the printer power Off (O), or reset the printer. With Hex Trace selected, all data ...sent to delete all accumulated job statistics from the hard disk option. Control codes are not run. Press Select to On. To reset the printer, press Menu> or or Hex Trace helps isolate the source of copies requested. Job Accounting in the SETUP...
User's Guide
Page 308
...smears 178 uneven edges 179 white page 178 printed characters, jagged or uneven edges 72 printer beeping 77 escape codes 182 messages 151 problems 173 settings 33 stops 75 printing PostScript errors 83 printing problems incorrect characters 176 incorrect print material type 177 problem solving (continued) printing... page breaks 177 USB port 176 wrong input source 177 reprinting jammed pages 75 restoring factory default settings 57, 107 stopping printer 36 tray linking 48 using correct print material 115 using separator sheets 54 wrong displayed language 76 wrong orientation 80 Protocol (...
...smears 178 uneven edges 179 white page 178 printed characters, jagged or uneven edges 72 printer beeping 77 escape codes 182 messages 151 problems 173 settings 33 stops 75 printing PostScript errors 83 printing problems incorrect characters 176 incorrect print material type 177 problem solving (continued) printing... page breaks 177 USB port 176 wrong input source 177 reprinting jammed pages 75 restoring factory default settings 57, 107 stopping printer 36 tray linking 48 using correct print material 115 using separator sheets 54 wrong displayed language 76 wrong orientation 80 Protocol (...
Service Manual
Page 3
4045-XXX Table of Contents Notices and Safety Information vii Laser Notices vii Safety Information xv General Information 1-1 Options 1-2 Printer Specifications 1-3 Diagnostic Information 2-1 Start 2-1 Service Error Codes 2-2 User Status Messages 2-5 User Error Messages 2-9 Power-On Self Test (POST 2-14 Symptom Tables 2-15 Charge Roll Service Check 2-17 Cover Open Switch/Cable Service Check 2-19 Dead Machine...
4045-XXX Table of Contents Notices and Safety Information vii Laser Notices vii Safety Information xv General Information 1-1 Options 1-2 Printer Specifications 1-3 Diagnostic Information 2-1 Start 2-1 Service Error Codes 2-2 User Status Messages 2-5 User Error Messages 2-9 Power-On Self Test (POST 2-14 Symptom Tables 2-15 Charge Roll Service Check 2-17 Cover Open Switch/Cable Service Check 2-19 Dead Machine...
Service Manual
Page 24
Use the service error codes, user status messages, user error messages, service checks, and diagnostic aids to the correct field replaceable unit (FRU) or part. 4045-XXX Maintenance Approach The diagnostic information in this manual ... Parallel wrap plug 1319128 Serial wrap plug 1329048 Twinax/serial debug cable 1381963 Coax/serial debug cable 1381964 1-4 Service Manual After you to determine the printer problem and repair the failure.
Use the service error codes, user status messages, user error messages, service checks, and diagnostic aids to the correct field replaceable unit (FRU) or part. 4045-XXX Maintenance Approach The diagnostic information in this manual ... Parallel wrap plug 1319128 Serial wrap plug 1329048 Twinax/serial debug cable 1381963 Coax/serial debug cable 1381964 1-4 Service Manual After you to determine the printer problem and repair the failure.
Service Manual
Page 27
... display unless Power Saver is invoked, and then Power Saver is displayed, go to the "Service Error Codes" on page 2-9. If a service error code appears while you lift or set the printer down. Use the service error code, user status message, user error message, symptom table, service checks, and diagnostic aids in this chapter to determine the corrective...
... display unless Power Saver is invoked, and then Power Saver is displayed, go to the "Service Error Codes" on page 2-9. If a service error code appears while you lift or set the printer down. Use the service error code, user status message, user error message, symptom table, service checks, and diagnostic aids in this chapter to determine the corrective...
Service Manual
Page 28
... is idle. Go to the Transport Motor "Main Drive Service Check" on page 2-23. 923 Fuser Error Fuser is too hot during printing or when printer is below temperature when printing. Go to reach operating speed. 936 Indicates a problem with the printhead. ...Check" on page 2-25. 931-935 Printhead Error These errors represent a problem with the main drive motor. 4045-XXX Service Error Codes Service Error Codes are generally non-recoverable except in the Fuser Thermistor Circuit. Printhead: Lost Hsyncs 935 - Error Code Action 900 RIP Software Replace the controller board. ...
... is idle. Go to the Transport Motor "Main Drive Service Check" on page 2-23. 923 Fuser Error Fuser is too hot during printing or when printer is below temperature when printing. Go to reach operating speed. 936 Indicates a problem with the printhead. ...Check" on page 2-25. 931-935 Printhead Error These errors represent a problem with the main drive motor. 4045-XXX Service Error Codes Service Error Codes are generally non-recoverable except in the Fuser Thermistor Circuit. Printhead: Lost Hsyncs 935 - Error Code Action 900 RIP Software Replace the controller board. ...
Service Manual
Page 29
...Board 953 NVRAM Failure 954 NVRAM Failure 960 RAM Memory Error Note: The controller software also can cause a 939 error code. If no problem is defective. Replace the controller board. Indicates that the controller code and FONT ROM are incompatible. Indicates the NVRAM experienced .... Indicates the NVRAM chip on the controller board. Replace the controller board. Diagnostic Information 2-3 4045-XXX Error Code Action 939 Controller Engine Communications Error The controller board and the engine board cannot communicate with one another. Replace the engine board. Replace the...
...Board 953 NVRAM Failure 954 NVRAM Failure 960 RAM Memory Error Note: The controller software also can cause a 939 error code. If no problem is defective. Replace the controller board. Indicates that the controller code and FONT ROM are incompatible. Indicates the NVRAM experienced .... Indicates the NVRAM chip on the controller board. Replace the controller board. Diagnostic Information 2-3 4045-XXX Error Code Action 939 Controller Engine Communications Error The controller board and the engine board cannot communicate with one another. Replace the engine board. Replace the...
Service Manual
Page 30
...Indicates a failure within the Download Emulation which is as follows: 964 - Unrecoverable software error in Slot 2. Replace Network Card. 979 - Flash parts failed while programming Network Card. 2-4 Service Manual 4045-XXX Error Code Action 961 RAM in Slot 1 is Bad. 962 RAM in Slot 2 is Bad.... 964 Emulation Error 965 Emulation Error 975 - 979 Network Card Replace the SIMM in Slot 1. Download Emulation Outdated, The...
...Indicates a failure within the Download Emulation which is as follows: 964 - Unrecoverable software error in Slot 2. Replace Network Card. 979 - Flash parts failed while programming Network Card. 2-4 Service Manual 4045-XXX Error Code Action 961 RAM in Slot 1 is Bad. 962 RAM in Slot 2 is Bad.... 964 Emulation Error 965 Emulation Error 975 - 979 Network Card Replace the SIMM in Slot 1. Download Emulation Outdated, The...
Service Manual
Page 36
... until the menus are not allowed until the network software is reloaded. 56 Parallel Port Disabled This error is displayed when data is displayed when the printer detects a defective disk. This error may occur at power on . The Format Disk menu is marked as bad and normal operation continues...to print. 51 Defective Flash This message is displayed: Press Go to clear the message. This error may occur at power on . Flash operations are entered, or the printer is reset. 61 Defective Disk This error code is sent to clear the message. Once this message is displayed when the...
... until the menus are not allowed until the network software is reloaded. 56 Parallel Port Disabled This error is displayed when data is displayed when the printer detects a defective disk. This error may occur at power on . The Format Disk menu is marked as bad and normal operation continues...to print. 51 Defective Flash This message is displayed: Press Go to clear the message. This error may occur at power on . Flash operations are entered, or the printer is reset. 61 Defective Disk This error code is sent to clear the message. Once this message is displayed when the...
Service Manual
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... 62 Disk Full 63 Unformatted Disk Explanation This error code is displayed when there is marked as bad and normal operation continues. The disk is not enough free space on . Disk operations are not allowed ... none of the messages in the table are listed in the following actions can be written to be taken: Press Menu> or This error code displays when the printer detects an unformatted disk at power on the disk to clear the message. This message displays for both resource and PostScript Disk operators when...
... 62 Disk Full 63 Unformatted Disk Explanation This error code is displayed when there is marked as bad and normal operation continues. The disk is not enough free space on . Disk operations are not allowed ... none of the messages in the table are listed in the following actions can be written to be taken: Press Menu> or This error code displays when the printer detects an unformatted disk at power on the disk to clear the message. This message displays for both resource and PostScript Disk operators when...
Service Manual
Page 48
...cable. If correct, replace the erase lamp assembly. 2-22 Service Manual If incorrect, repair as necessary. The lamps can be displayed when the printer detects that the erase lamp assembly, cable or engine board is defective, both the erase lamp and lens are replaced as a kit. If ... erase lamp assembly is defective. Check the front harness to 0.8 V dc. If incorrect, repair as necessary. 4045-XXX Erase Lamp Service Check Error code 928 may be observed through the front of the machine with the cover open and print cartridge removed. Make the following checks when a 928 service...
...cable. If correct, replace the erase lamp assembly. 2-22 Service Manual If incorrect, repair as necessary. The lamps can be displayed when the printer detects that the erase lamp assembly, cable or engine board is defective, both the erase lamp and lens are replaced as a kit. If ... erase lamp assembly is defective. Check the front harness to 0.8 V dc. If incorrect, repair as necessary. 4045-XXX Erase Lamp Service Check Error code 928 may be observed through the front of the machine with the cover open and print cartridge removed. Make the following checks when a 928 service...
Service Manual
Page 49
The main fan runs continuously when the printer is powered on unless the printer is in the Hardware Test Mode. Disconnect the fan connector at the main fan assembly. The voltage measures +24 V dc. Fuser Service Check Cold Fuser Service Check Error codes 920, 921, and 922 may display for correct installation. ... the Power Saver mode. Check the cable connection to NORMAL before starting this service check. Turn the cooling fan on again. A 920 error caused by low line voltage can sometimes be cleared by turning the machine off and then on to slow or fast. Check the continuity ...
The main fan runs continuously when the printer is powered on unless the printer is in the Hardware Test Mode. Disconnect the fan connector at the main fan assembly. The voltage measures +24 V dc. Fuser Service Check Cold Fuser Service Check Error codes 920, 921, and 922 may display for correct installation. ... the Power Saver mode. Check the cable connection to NORMAL before starting this service check. Turn the cooling fan on again. A 920 error caused by low line voltage can sometimes be cleared by turning the machine off and then on to slow or fast. Check the continuity ...
Service Manual
Page 51
... check the continuity from J8-6 and J8-7 to ground. If there is manually moved in the thermistor circuit for a hot fuser failure. Error code 924 indicates the engine board detects an open to the thermistor assembly. Diagnostic Information 2-25 If incorrect, replace the engine board. 4045-XXX Hot... Fuser Service Check Error codes 923 and 924 may be hot, use caution before removing or servicing. Check the input sensor for damage to closed as necessary or ...
... check the continuity from J8-6 and J8-7 to ground. If there is manually moved in the thermistor circuit for a hot fuser failure. Error code 924 indicates the engine board detects an open to the thermistor assembly. Diagnostic Information 2-25 If incorrect, replace the engine board. 4045-XXX Hot... Fuser Service Check Error codes 923 and 924 may be hot, use caution before removing or servicing. Check the input sensor for damage to closed as necessary or ...
Service Manual
Page 55
... assemblies. Determine if the noise is also very important not to let any metal or other material come in the Hardware Test Mode. If a service error code 936 Transport Motor message displays, check the voltage at J3-6 and J3-8 on page 2-41. The voltages measure approximately +5 V dc when the motor is not...
... assemblies. Determine if the noise is also very important not to let any metal or other material come in the Hardware Test Mode. If a service error code 936 Transport Motor message displays, check the voltage at J3-6 and J3-8 on page 2-41. The voltages measure approximately +5 V dc when the motor is not...
Service Manual
Page 56
... Test" on page 3-9 and "Operator Panel Test" on the engine board with the controller board removed. 4045-XXX FRU 3 Motor does not turn, no gear error code 936 or User message 201 Paper Jam displays. If correct, replace the operator panel assembly. 2-30 Service Manual If incorrect, replace the cable. Ground J3...
... Test" on page 3-9 and "Operator Panel Test" on the engine board with the controller board removed. 4045-XXX FRU 3 Motor does not turn, no gear error code 936 or User message 201 Paper Jam displays. If correct, replace the operator panel assembly. 2-30 Service Manual If incorrect, replace the cable. Ground J3...
Service Manual
Page 59
...mounting screws are tight. Network Card A 54 error displays when the RIP software detects that the network card is bowed or not fitting correctly, replace the deflector. Network Card A 976 error code indicates an unrecoverable software error in the network card. Diagnostic Information 2-33 If... you have a 936 Transport Motor Error go to ensure the alignment assembly is found. If the deflector is correctly...
...mounting screws are tight. Network Card A 54 error displays when the RIP software detects that the network card is bowed or not fitting correctly, replace the deflector. Network Card A 976 error code indicates an unrecoverable software error in the network card. Diagnostic Information 2-33 If... you have a 936 Transport Motor Error go to ensure the alignment assembly is found. If the deflector is correctly...
Service Manual
Page 62
..., replace the cable. If incorrect, replace the defective cable. If incorrect, replace the engine board. Service Error Code 1 Error Code 931 No first HYSNC Signal Error Code 932 Lost HYSNC 2 Error Code 935 Mirror Motor unable to reach operating speed Explanation These errors usually indicate a failure in the following order: printhead assembly engine board 2-36 Service Manual If correct...
..., replace the cable. If incorrect, replace the defective cable. If incorrect, replace the engine board. Service Error Code 1 Error Code 931 No first HYSNC Signal Error Code 932 Lost HYSNC 2 Error Code 935 Mirror Motor unable to reach operating speed Explanation These errors usually indicate a failure in the following order: printhead assembly engine board 2-36 Service Manual If correct...
Service Manual
Page 76
...Menus This function prevents users from the CONFIG MENU. Pages two and three only contain graphics. printer serial number, controller code level, engine code level, operator panel code level, smart option code levels, font versions, and so on letter, legal or A4 paper. 4045-XXX Download ...Emuls (only displayed if at least one contains a mixture of the Diagnostic Error Log. • Printer configuration information: ...
...Menus This function prevents users from the CONFIG MENU. Pages two and three only contain graphics. printer serial number, controller code level, engine code level, operator panel code level, smart option code levels, font versions, and so on letter, legal or A4 paper. 4045-XXX Download ...Emuls (only displayed if at least one contains a mixture of the Diagnostic Error Log. • Printer configuration information: ...
Service Manual
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... on page 1: • Margin Settings • Contents of the Diagnostic Error Log. • Printer configuration information: - To print the Menu Settings Page: 1. The LCD test continually executes the LCD display test. 2. printer serial number, controller code level, engine code level, operator panel code level, smart option code levels, font versions, and so on letter, legal or A4...
... on page 1: • Margin Settings • Contents of the Diagnostic Error Log. • Printer configuration information: - To print the Menu Settings Page: 1. The LCD test continually executes the LCD display test. 2. printer serial number, controller code level, engine code level, operator panel code level, smart option code levels, font versions, and so on letter, legal or A4...
Service Manual
Page 190
... 6-36 Power-On Self Test (POST) 2-14 PPDS Emulation 3-3 Print Quality Test Pages 3-2 Print Registration 3-6 Print Tests 3-6 Printer Operation 3-27 Printer Setup 3-14 Q Quick Disk Test 3-17 R Removals Charge Roller 4-8 Controller Board 4-9 Cooling Fan 4-11 Covers 4-4 Developer Drive... 4-13 I Input Tray Tests 3-13 Interconnect Board Connectors 5-10 L Laser Notice vii LCD Test 3-8 LVPS Connectors 5-1 M Main Motor Test 3-22 Maintenance Approach 1-4 Messages Check Device Connection Messages 2-13 Service Error Codes 2-2 User Error Messages 2-9 User Line 2 Link Messages 2-12 User Line 2 Messages...
... 6-36 Power-On Self Test (POST) 2-14 PPDS Emulation 3-3 Print Quality Test Pages 3-2 Print Registration 3-6 Print Tests 3-6 Printer Operation 3-27 Printer Setup 3-14 Q Quick Disk Test 3-17 R Removals Charge Roller 4-8 Controller Board 4-9 Cooling Fan 4-11 Covers 4-4 Developer Drive... 4-13 I Input Tray Tests 3-13 Interconnect Board Connectors 5-10 L Laser Notice vii LCD Test 3-8 LVPS Connectors 5-1 M Main Motor Test 3-22 Maintenance Approach 1-4 Messages Check Device Connection Messages 2-13 Service Error Codes 2-2 User Error Messages 2-9 User Line 2 Link Messages 2-12 User Line 2 Messages...