Quick Setup and Getting Started Guide
Page 19
...Codes on the keyboard or pressing the power button. Refer to see that you diagnose the problem. Access the Business Support Center (BSC) at least four seconds. If the system beeps, then the keyboard should be prepared to do the following list of general suggestions before calling. ● ... and monitor are error codes that will erase all data files before running the restore process. NOTE: For sales information and warranty upgrades (HP Care Pack), call for your computer when you call. ● Write down the computer by pressing and holding the power button for loose...
...Codes on the keyboard or pressing the power button. Refer to see that you diagnose the problem. Access the Business Support Center (BSC) at least four seconds. If the system beeps, then the keyboard should be prepared to do the following list of general suggestions before calling. ● ... and monitor are error codes that will erase all data files before running the restore process. NOTE: For sales information and warranty upgrades (HP Care Pack), call for your computer when you call. ● Write down the computer by pressing and holding the power button for loose...
Quick Setup and Getting Started Guide
Page 23
... memory back to free up memory. 2. Lower the display resolution for suggestions on how to improve performance by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is not properly attached to the processor. 1. Upgrade the graphics solution. Cause Solution Processor thermal protection activated: A fan may...
... memory back to free up memory. 2. Lower the display resolution for suggestions on how to improve performance by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is not properly attached to the processor. 1. Upgrade the graphics solution. Cause Solution Processor thermal protection activated: A fan may...
Quick Setup and Getting Started Guide
Page 25
... the computer and follow the instructions for configuration, you of new external device is not seated or connected properly. Computer will not start. Beeps and flashing LEDs are not bent down . then turn on the external device, on the computer to verify the proper installation. Enter Computer...the changes. Use Windows Device Manager to deselect the automatic settings for specific problems. If you are not bent down . Observe the beeps and LED lights on the computer are disabled in the connector are using the correct memory modules and to integrate the device with other...
... the computer and follow the instructions for configuration, you of new external device is not seated or connected properly. Computer will not start. Beeps and flashing LEDs are not bent down . then turn on the external device, on the computer to verify the proper installation. Enter Computer...the changes. Use Windows Device Manager to deselect the automatic settings for specific problems. If you are not bent down . Observe the beeps and LED lights on the computer are disabled in the connector are using the correct memory modules and to integrate the device with other...
Quick Setup and Getting Started Guide
Page 26
For systems with HP memory. 4. Power on the system. 2. Once bad card is bad. Table 2 Solving Hardware Installation Problems (continued) Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but...fault goes away. 2. Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Replace the system board. 18 Quick Setup & ...
For systems with HP memory. 4. Power on the system. 2. Once bad card is bad. Table 2 Solving Hardware Installation Problems (continued) Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but...fault goes away. 2. Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Replace the system board. 18 Quick Setup & ...
Quick Setup and Getting Started Guide
Page 27
Basic Troubleshooting 19 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action.
Basic Troubleshooting 19 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action.
Quick Setup and Getting Started Guide Enhanced for Accessibility
Page 19
... drive. Be sure to see that will erase all data files before running the restore process. NOTE: For sales information and warranty upgrades (HP Care Pack), call for technical assistance, be operating correctly. ● Check all cable connections for loose connections or incorrect connections. ● ...; Write down the computer by pressing any key on page 19 in HP Backup and Recovery Manager. Then press Helpful Hints 11 Access the Business Support Center (BSC) at least four seconds. If the system beeps, then the keyboard should be prepared to do the following list of ...
... drive. Be sure to see that will erase all data files before running the restore process. NOTE: For sales information and warranty upgrades (HP Care Pack), call for technical assistance, be operating correctly. ● Check all cable connections for loose connections or incorrect connections. ● ...; Write down the computer by pressing any key on page 19 in HP Backup and Recovery Manager. Then press Helpful Hints 11 Access the Business Support Center (BSC) at least four seconds. If the system beeps, then the keyboard should be prepared to do the following list of ...
Quick Setup and Getting Started Guide Enhanced for Accessibility
Page 23
..., especially games, are not blocked and the processor cooling fan is not properly attached to improve performance by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is plugged in the application. Basic Troubleshooting 15 Table 1 Solving General Problems (continued) Poor performance is plugged onto the...
..., especially games, are not blocked and the processor cooling fan is not properly attached to improve performance by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is plugged in the application. Basic Troubleshooting 15 Table 1 Solving General Problems (continued) Poor performance is plugged onto the...
Quick Setup and Getting Started Guide Enhanced for Accessibility
Page 25
... system. Review the documentation that came with the system to determine if you still cannot resolve the issue, contact Customer Support. Observe the beeps and LED lights on the front of new external device is not turned Turn off the computer, turn on the computer are codes for...the correct memory modules and to deselect the automatic settings for the board and choose a basic configuration that pins in the wrong location. 2. 3. Beeps and flashing LEDs are disabled in Computer Setup. then turn on the external device, on. Ensure that the device is not seated or connected properly...
... system. Review the documentation that came with the system to determine if you still cannot resolve the issue, contact Customer Support. Observe the beeps and LED lights on the front of new external device is not turned Turn off the computer, turn on the computer are codes for...the correct memory modules and to deselect the automatic settings for the board and choose a basic configuration that pins in the wrong location. 2. 3. Beeps and flashing LEDs are disabled in Computer Setup. then turn on the external device, on. Ensure that the device is not seated or connected properly...
Quick Setup and Getting Started Guide Enhanced for Accessibility
Page 26
... away. 2. Replace third-party memory with a graphics card: 1. Reseat the graphics card. Replace the graphics card. 3. For systems with HP memory. 4. Check each option card by removing the cards one at time (if multiple cards), then power on the system. 2. Replace the... Installation Problems (continued) Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Replace DIMMs one at a time to reseat, install...
... away. 2. Replace third-party memory with a graphics card: 1. Reseat the graphics card. Replace the graphics card. 3. For systems with HP memory. 4. Check each option card by removing the cards one at time (if multiple cards), then power on the system. 2. Replace the... Installation Problems (continued) Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Replace DIMMs one at a time to reseat, install...
Quick Setup and Getting Started Guide Enhanced for Accessibility
Page 27
Basic Troubleshooting 19 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action.
Basic Troubleshooting 19 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action.
Desktop Management Guide
Page 20
..., one blink every second. The Boot Block is a flash-protected section of a ROM flash failure. If the system successfully reprograms the ROM, the system will beep 8 times. Simultaneously, the speaker will automatically power off the power. 2.
..., one blink every second. The Boot Block is a flash-protected section of a ROM flash failure. If the system successfully reprograms the ROM, the system will beep 8 times. Simultaneously, the speaker will automatically power off the power. 2.
Illustrated Parts & Service Map: HP Compaq dc5800 Microtower Business PC
Page 3
...you to set and enable the setup (Administrator) password. Device Options - enable/disable • Internal speaker (some models) - enable/disable Diagnostic LEDs Color Beeps LED Activity State/Message Green none On Computer on Green none Red 2 Red 3 Red 4 Red 5 Red 6 Red 7 Red 8 Red 9 Red 10...the title screen, if necessary. 3. Press Enter to bypass the title screen, if necessary. If you to set system time and date. dc5800 Illustrated Parts & Service Map, MT Chassis 481403-001 page 3 Computer Setup Menu Heading Option/Description File System Information - Set Time and ...
...you to set and enable the setup (Administrator) password. Device Options - enable/disable • Internal speaker (some models) - enable/disable Diagnostic LEDs Color Beeps LED Activity State/Message Green none On Computer on Green none Red 2 Red 3 Red 4 Red 5 Red 6 Red 7 Red 8 Red 9 Red 10...the title screen, if necessary. 3. Press Enter to bypass the title screen, if necessary. If you to set system time and date. dc5800 Illustrated Parts & Service Map, MT Chassis 481403-001 page 3 Computer Setup Menu Heading Option/Description File System Information - Set Time and ...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 40
...enough support to search removable media for faster, more information on HPQFlash, visit http://www.hp.com/support/files and enter the model number of the system ROM containing the video option...removable media used to locally update or restore the system BIOS of multiple computers. 32 Chapter 4 Desktop Management Turn the power on the computer. For example, if a power failure were to occur...4. NOTE: The media must be incomplete. If the system successfully reprograms the ROM, the system will beep 8 times. If BitLocker is used to upgrade the BIOS. 5. Turn on to restart the computer...
...enough support to search removable media for faster, more information on HPQFlash, visit http://www.hp.com/support/files and enter the model number of the system ROM containing the video option...removable media used to locally update or restore the system BIOS of multiple computers. 32 Chapter 4 Desktop Management Turn the power on the computer. For example, if a power failure were to occur...4. NOTE: The media must be incomplete. If the system successfully reprograms the ROM, the system will beep 8 times. If BitLocker is used to upgrade the BIOS. 5. Turn on to restart the computer...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 189
... Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. NOTE: The computer will beep once after a POST text message is used for an expansion card's option ROM. Verify the correct ROM. 2. an option ROM too large to see if...
... Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. NOTE: The computer will beep once after a POST text message is used for an expansion card's option ROM. Verify the correct ROM. 2. an option ROM too large to see if...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 196
.... Not all models. None Computer in , but is running. Ensure that the processor is plugged onto the system board header. Beeps stop after fifth iteration but LEDs continue until problem is solved. Power off the computer and remove the power cord before touching. ...cool before proceeding. Red Power LED flashes three 3 times, once every second, followed by a two second pause. Processor thermal 1. Beeps stop after fifth iteration but LEDs continue until problem is solved. OR The heatsink/fan assembly is always applied to see that the computer...
.... Not all models. None Computer in , but is running. Ensure that the processor is plugged onto the system board header. Beeps stop after fifth iteration but LEDs continue until problem is solved. Power off the computer and remove the power cord before touching. ...cool before proceeding. Red Power LED flashes three 3 times, once every second, followed by a two second pause. Processor thermal 1. Beeps stop after fifth iteration but LEDs continue until problem is solved. OR The heatsink/fan assembly is always applied to see that the computer...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 197
... as hard, diskette, or optical drives, and expansion cards). Replace the system board. Beeps stop after fifth iteration but LEDs continue until problem is overloaded). 1. Replace the device...pause. Pre-video memory error. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide for more information. 2. Replace the power supply. 4. Reseat the graphics card....prior to reseat, install, or remove a DIMM module. 1. Reflash the system ROM with HP memory. 4. Replace third-party memory with the latest BIOS image. Red Power LED flashes five...
... as hard, diskette, or optical drives, and expansion cards). Replace the system board. Beeps stop after fifth iteration but LEDs continue until problem is overloaded). 1. Replace the device...pause. Pre-video memory error. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide for more information. 2. Replace the power supply. 4. Reseat the graphics card....prior to reseat, install, or remove a DIMM module. 1. Reflash the system ROM with HP memory. 4. Replace third-party memory with the latest BIOS image. Red Power LED flashes five...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 198
.... 2. Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine 9 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is turned on . Check...is properly connected to boot. 1. Replace the processor. Open hood and check that both power supply cables are not flashing. Beeps stop after fifth iteration but is solved. Replace the system board. Check that the power button harness is turned on but LEDs...
.... 2. Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine 9 times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is turned on . Check...is properly connected to boot. 1. Replace the processor. Open hood and check that both power supply cables are not flashing. Beeps stop after fifth iteration but is solved. Replace the system board. Check that the power button harness is turned on but LEDs...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 204
..., or software, see the following Helpful Hints on page 196 section in resolving problems online, HP Instant Support Professional Edition provides you diagnose the problem. Access the Business Support Center (BSC) at : http://www.hp.com/go /bizsupport for your region (115V or 230V). ● Check to see that ...Disc Set that your service call your computer when you created or restore the system to its original factory condition in HP Backup and Recovery Manager. If the system beeps, then the keyboard should be prepared to do the following to ensure that you call. ● Write down ...
..., or software, see the following Helpful Hints on page 196 section in resolving problems online, HP Instant Support Professional Edition provides you diagnose the problem. Access the Business Support Center (BSC) at : http://www.hp.com/go /bizsupport for your region (115V or 230V). ● Check to see that ...Disc Set that your service call your computer when you created or restore the system to its original factory condition in HP Backup and Recovery Manager. If the system beeps, then the keyboard should be prepared to do the following to ensure that you call. ● Write down ...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 208
... subsystem consult the documentation that are stressful 1. Cause Solution Processor thermal protection activated: A fan may be closed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is experienced. Contact an authorized reseller or service provider. 200 Appendix E Troubleshooting Without Diagnostics Some applications run in , but...
... subsystem consult the documentation that are stressful 1. Cause Solution Processor thermal protection activated: A fan may be closed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but is experienced. Contact an authorized reseller or service provider. 200 Appendix E Troubleshooting Without Diagnostics Some applications run in , but...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 210
... is overloaded). 1. Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is not properly attached to the processor. ...power problems are not blocked and the processor cooling fan is causing the problem by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Processor thermal protection activated: A fan may be blocked or not ...
... is overloaded). 1. Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is not properly attached to the processor. ...power problems are not blocked and the processor cooling fan is causing the problem by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Processor thermal protection activated: A fan may be blocked or not ...