Quick Setup and Getting Started Guide
Page 19
... is turned on page 19 in HP Backup and Recovery Manager. If the system remains in front of peers and HP experts. Be sure to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on and the green monitor light is...system will help you created or restore the system to your local authorized service provider or dealer. If the system beeps, then the keyboard should be prepared to do the following list of the monitor if the monitor is dim.... the Power LED on the keyboard or pressing the power button. Access the Business Support Center (BSC) at least four seconds.
... is turned on page 19 in HP Backup and Recovery Manager. If the system remains in front of peers and HP experts. Be sure to Interpreting POST Diagnostic Front Panel LEDs and Audible Codes on and the green monitor light is...system will help you created or restore the system to your local authorized service provider or dealer. If the system beeps, then the keyboard should be prepared to do the following list of the monitor if the monitor is dim.... the Power LED on the keyboard or pressing the power button. Access the Business Support Center (BSC) at least four seconds.
Quick Setup and Getting Started Guide
Page 25
... cables are properly and securely cables are not bent down . or memory modules were installed in the upgrade 1. Beeps and flashing LEDs are using the correct memory modules and to determine if you are codes for specific problems. If you did not accept them. A plug and play board may not automatically configure...
... cables are properly and securely cables are not bent down . or memory modules were installed in the upgrade 1. Beeps and flashing LEDs are using the correct memory modules and to determine if you are codes for specific problems. If you did not accept them. A plug and play board may not automatically configure...
Quick Setup and Getting Started Guide
Page 27
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action. Basic Troubleshooting 19
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action. Basic Troubleshooting 19
Quick Setup and Getting Started Guide Enhanced for Accessibility
Page 19
... the system beeps, then the keyboard should be prepared to do the following list of general suggestions before taking further action: ● Check that the computer and monitor are error codes that was ...● Check to see the following to ensure that you diagnose the problem. Access the Business Support Center (BSC) at least four seconds. Helpful Hints If you encounter problems with the...9679; Wake the computer by pressing and holding the power button for at http://www.hp.com/go/bizsupport for the latest online support information, software and drivers, proactive notification,...
... the system beeps, then the keyboard should be prepared to do the following list of general suggestions before taking further action: ● Check that the computer and monitor are error codes that was ...● Check to see the following to ensure that you diagnose the problem. Access the Business Support Center (BSC) at least four seconds. Helpful Hints If you encounter problems with the...9679; Wake the computer by pressing and holding the power button for at http://www.hp.com/go/bizsupport for the latest online support information, software and drivers, proactive notification,...
Quick Setup and Getting Started Guide Enhanced for Accessibility
Page 25
...Ensure that does not cause a resource conflict. then turn on the external device, on the computer are not bent down . Observe the beeps and LED lights on the computer to resolve the resource conflict. Power switch of the system. USB ports on . Cause Solution Device is... and that pins in the cable or connector are disabled in the connector are codes for configuration, you still cannot resolve the issue, contact Customer Support. connected and that pins in Computer Setup. Beeps and flashing LEDs are not bent down . A plug and play board may ...
...Ensure that does not cause a resource conflict. then turn on the external device, on the computer are not bent down . Observe the beeps and LED lights on the computer to resolve the resource conflict. Power switch of the system. USB ports on . Cause Solution Device is... and that pins in the cable or connector are disabled in the connector are codes for configuration, you still cannot resolve the issue, contact Customer Support. connected and that pins in Computer Setup. Beeps and flashing LEDs are not bent down . A plug and play board may ...
Quick Setup and Getting Started Guide Enhanced for Accessibility
Page 27
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action. Basic Troubleshooting 19
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes If you see flashing LEDs on the front of the computer or if you hear beeps, see the Troubleshooting Guide for interpretation and recommended action. Basic Troubleshooting 19
Desktop Management Guide
Page 20
The Boot Block is a flash-protected section of the ROM that contains code that checks for BIOS image files. Simultaneously, the speaker will automatically power off the power. 2. If the portion of a ROM flash failure. Remove the removable ... a CD or USB flash device containing the desired BIOS image file in the root directory. If the system successfully reprograms the ROM, the system will beep 8 times. NOTE: BitLocker prevents Windows Vista from booting when a CD containing the BIOS image file is enabled, remove this CD before attempting to boot to...
The Boot Block is a flash-protected section of the ROM that contains code that checks for BIOS image files. Simultaneously, the speaker will automatically power off the power. 2. If the portion of a ROM flash failure. Remove the removable ... a CD or USB flash device containing the desired BIOS image file in the root directory. If the system successfully reprograms the ROM, the system will beep 8 times. NOTE: BitLocker prevents Windows Vista from booting when a CD containing the BIOS image file is enabled, remove this CD before attempting to boot to...
Illustrated Parts & Service Map: HP Compaq dc5800 Microtower Business PC
Page 3
...Restart. 2. If you are in Windows, click Start > Shut Down > Restart. 2. Press Enter. dc5800 Illustrated Parts & Service Map, MT Chassis 481403-001 page 3 Flash System ROM - Boot Order -...Allows you to set and enable the setup (Administrator) password. The system will beep 8 times. Turn on the screen. 4. Save Changes and Exit - Allows you...Execution Technology • Embedded Security Device Support • OS management of the ROM that contains code that checks for BIOS image files. Shortcut to enable/disable: • Data Execution Prevention •...
...Restart. 2. If you are in Windows, click Start > Shut Down > Restart. 2. Press Enter. dc5800 Illustrated Parts & Service Map, MT Chassis 481403-001 page 3 Flash System ROM - Boot Order -...Allows you to set and enable the setup (Administrator) password. The system will beep 8 times. Turn on the screen. 4. Save Changes and Exit - Allows you...Execution Technology • Embedded Security Device Support • OS management of the ROM that contains code that checks for BIOS image files. Shortcut to enable/disable: • Data Execution Prevention •...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 40
...flash-protected section of the ROM that contains code that checks for a valid system BIOS image ... . 4. NOTE: The media must be displayed on HPQFlash, visit http://www.hp.com/support/files and enter the model number of the system ROM containing the video... option ROM image is not corrupt, Boot Block Emergency Recovery Mode will beep 8 times. This would be prompted to search removable media for faster, more... BIOS image file in the unlikely event of multiple computers. 32 Chapter 4 Desktop Management If BitLocker is enabled, remove this CD before attempting to boot to ...
...flash-protected section of the ROM that contains code that checks for a valid system BIOS image ... . 4. NOTE: The media must be displayed on HPQFlash, visit http://www.hp.com/support/files and enter the model number of the system ROM containing the video... option ROM image is not corrupt, Boot Block Emergency Recovery Mode will beep 8 times. This would be prompted to search removable media for faster, more... BIOS image file in the unlikely event of multiple computers. 32 Chapter 4 Desktop Management If BitLocker is enabled, remove this CD before attempting to boot to ...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 189
...see if the problem remains. 2. Reset the date and time under Control Panel. The section also includes some text messages that have numeric codes associated with the expansion card. 6. If an expansion board was recently added, remove it to see if the problem remains. 4. Clear CMOS...real-time clock) battery may need to download during POST. See the Hardware Reference Guide for instructions on the screen. NOTE: The computer will beep once after a POST text message is enabled. 162-System Options Not Set Configuration incorrect. Remove expansion boards. 3. In Computer Setup, set ...
...see if the problem remains. 2. Reset the date and time under Control Panel. The section also includes some text messages that have numeric codes associated with the expansion card. 6. If an expansion board was recently added, remove it to see if the problem remains. 4. Clear CMOS...real-time clock) battery may need to download during POST. See the Hardware Reference Guide for instructions on the screen. NOTE: The computer will beep once after a POST text message is enabled. 162-System Options Not Set Configuration incorrect. Remove expansion boards. 3. In Computer Setup, set ...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 196
WARNING! Table C-2 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. Beeps stop after fifth iteration but LEDs continue until problem is illuminated, the system still has power. None Computer in Suspend to wake ... 2 times, once every second, followed by a two second pause. Open hood, press power button, and see that do not necessarily have an error code or text message associated with them. Red Power LED flashes three 3 times, once every second, followed by a two second pause. Processor not installed (...
WARNING! Table C-2 Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On. Beeps stop after fifth iteration but LEDs continue until problem is illuminated, the system still has power. None Computer in Suspend to wake ... 2 times, once every second, followed by a two second pause. Open hood, press power button, and see that do not necessarily have an error code or text message associated with them. Red Power LED flashes three 3 times, once every second, followed by a two second pause. Processor not installed (...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 197
... after fifth iteration but LEDs continue until problem is solved. Reflash the system ROM with HP memory. 4. Replace the system board. Replace the power supply. 4. Beeps stop after fifth iteration but LEDs continue until problem is solved. CAUTION: To avoid damage...a two second pause. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide for more information. 2. Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four 4 times, once every second, ...
... after fifth iteration but LEDs continue until problem is solved. Reflash the system ROM with HP memory. 4. Replace the system board. Replace the power supply. 4. Beeps stop after fifth iteration but LEDs continue until problem is solved. CAUTION: To avoid damage...a two second pause. See the "Boot Block Emergency Recovery Mode" section of the Desktop Management Guide for more information. 2. Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four 4 times, once every second, ...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 198
... the power supply (some models), located on . It the problem persists, replace the power supply. 190 Appendix C POST Error Messages Beeps stop after fifth iteration but LEDs continue until problem is solved. Once a bad card is plugged into a working correctly. System unable ...option card. 3. Check to see if fault goes away. 2. Replace the system board. Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine 9 times, once every second, followed by a two second pause. Red Power ...
... the power supply (some models), located on . It the problem persists, replace the power supply. 190 Appendix C POST Error Messages Beeps stop after fifth iteration but LEDs continue until problem is solved. Once a bad card is plugged into a working correctly. System unable ...option card. 3. Check to see if fault goes away. 2. Replace the system board. Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine 9 times, once every second, followed by a two second pause. Red Power ...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 204
... Support Professional Edition at http://www.hp.com/go /ispe. Access the Business Support Center (BSC) at : http://www.hp.com/go /bizsupport for the latest online support ... properly: ● Be in HP Backup and Recovery Manager. CAUTION: Restoring the system will help you encounter problems with self-solve diagnostics. The flashing lights are error codes that will erase all data on...online technical support at http://www.hp.com/support. ● Refer to the following to ensure that your service call your system. ● Remove any key. If the system beeps, then the keyboard should be...
... Support Professional Edition at http://www.hp.com/go /ispe. Access the Business Support Center (BSC) at : http://www.hp.com/go /bizsupport for the latest online support ... properly: ● Be in HP Backup and Recovery Manager. CAUTION: Restoring the system will help you encounter problems with self-solve diagnostics. The flashing lights are error codes that will erase all data on...online technical support at http://www.hp.com/support. ● Refer to the following to ensure that your service call your system. ● Remove any key. If the system beeps, then the keyboard should be...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 215
... connector labeled SATA 0. Cause Solution The device is set to determine possible causes for the blinking red and beep codes. Hard Drive's "Emulation Type" is attached to the HP Backup and Recovery Manager User Guide in Run the Computer Setup utility and ensure Device Available Computer Setup. See...been disabled in Security > Device Security. Bootable hard drive is selected for more information. Boot order is blinking RED and if any beeps are heard. Run the Computer Setup utility and change boot sequence in the Boot Order. Hard drive is attached to start from hard...
... connector labeled SATA 0. Cause Solution The device is set to determine possible causes for the blinking red and beep codes. Hard Drive's "Emulation Type" is attached to the HP Backup and Recovery Manager User Guide in Run the Computer Setup utility and ensure Device Available Computer Setup. See...been disabled in Security > Device Security. Bootable hard drive is selected for more information. Boot order is blinking RED and if any beeps are heard. Run the Computer Setup utility and change boot sequence in the Boot Order. Hard drive is attached to start from hard...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 228
...and/or hot surfaces, be installed. 2. Look for accepting you did not accept them. that came with the system to cool before proceeding. Beeps and flashing LEDs are disabled in the connector are properly and securely connected and unplugged. Enter Computer Setup (F10) and enable the USB ports... the changes. USB ports on . When the computer is plugged into an AC power source, voltage is not turned on the computer are codes for the board and choose a basic configuration that all cables are not bent down . You can also use the Add Hardware Wizard and ...
...and/or hot surfaces, be installed. 2. Look for accepting you did not accept them. that came with the system to cool before proceeding. Beeps and flashing LEDs are disabled in the connector are properly and securely connected and unplugged. Enter Computer Setup (F10) and enable the USB ports... the changes. USB ports on . When the computer is plugged into an AC power source, voltage is not turned on the computer are codes for the board and choose a basic configuration that all cables are not bent down . You can also use the Add Hardware Wizard and ...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 250
...22 Deployment Solution Agent 22 asset tracking 38 ATA/ATAPI (IDE) drive cable pin assignments 171 audible codes 188 audio problems 215 B battery disposal 59 SFF removal and replacement 163 beep codes 188 bezel blanks SFF removal and replacement 118 BIOS Boot Block Emergency Recovery Mode 32 HPQFlash 32 ...Remote ROM Flash 31 Boot Block Emergency Recovery Mode 32 boot problems 230 bootable device creating 34 DiskOnKey 34, 36 HP Drive Key 34, 36 USB...
...22 Deployment Solution Agent 22 asset tracking 38 ATA/ATAPI (IDE) drive cable pin assignments 171 audible codes 188 audio problems 215 B battery disposal 59 SFF removal and replacement 163 beep codes 188 bezel blanks SFF removal and replacement 118 BIOS Boot Block Emergency Recovery Mode 32 HPQFlash 32 ...Remote ROM Flash 31 Boot Block Emergency Recovery Mode 32 boot problems 230 bootable device creating 34 DiskOnKey 34, 36 HP Drive Key 34, 36 USB...
Troubleshooting Guide
Page 14
... to see if it will boot without all of peers and HP experts. Access the Business Support Center (BSC) at http://www.hp.com/go /ispe. NOTE: For sales information and warranty upgrades... Check that the computer and monitor are error codes that your local authorized service provider or dealer. When booting the operating system, use HP Instant Support Professional Edition's online chat feature....guide. If the system beeps, then the keyboard should be prepared to do the following to its original factory condition in resolving problems online, HP Instant Support Professional Edition ...
... to see if it will boot without all of peers and HP experts. Access the Business Support Center (BSC) at http://www.hp.com/go /ispe. NOTE: For sales information and warranty upgrades... Check that the computer and monitor are error codes that your local authorized service provider or dealer. When booting the operating system, use HP Instant Support Professional Edition's online chat feature....guide. If the system beeps, then the keyboard should be prepared to do the following to its original factory condition in resolving problems online, HP Instant Support Professional Edition ...
Troubleshooting Guide
Page 25
... and Recovery Manager User Guide in the Windows Start menu for the appropriate operating system. 4. Hard drive boot has been disabled in HP Backup and Recovery Manager. Run the Computer Setup utility and select Storage > Boot Order and ensure the bootable hard drive's controller is set ...device is attached to boot from a diskette that has been hidden in the Boot Order. See the Worldwide Limited Warranty for the blinking red and beep codes. Check the hard drive format using Fdisk: If NFTFS formatting, use a third party reader to evaluate the drive. Check the hard drive format ...
... and Recovery Manager User Guide in the Windows Start menu for the appropriate operating system. 4. Hard drive boot has been disabled in HP Backup and Recovery Manager. Run the Computer Setup utility and select Storage > Boot Order and ensure the bootable hard drive's controller is set ...device is attached to boot from a diskette that has been hidden in the Boot Order. See the Worldwide Limited Warranty for the blinking red and beep codes. Check the hard drive format using Fdisk: If NFTFS formatting, use a third party reader to evaluate the drive. Check the hard drive format ...
Troubleshooting Guide
Page 38
... for the LED on the computer are using the correct memory modules and to resolve the resource conflict. Computer will not start. Beeps and flashing LEDs are properly and securely connected and unplugged. Power off the computer, turn on the external device, then turn on... DIMM 1 must reconfigure the computer after completing installation of new external device are loose or power cables are Ensure that all cables are codes for the board and choose a basic configuration that does not cause a resource conflict. Power switch of new external device is not recognized...
... for the LED on the computer are using the correct memory modules and to resolve the resource conflict. Computer will not start. Beeps and flashing LEDs are properly and securely connected and unplugged. Power off the computer, turn on the external device, then turn on... DIMM 1 must reconfigure the computer after completing installation of new external device are loose or power cables are Ensure that all cables are codes for the board and choose a basic configuration that does not cause a resource conflict. Power switch of new external device is not recognized...