Quick Setup and Getting Started Guide
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...pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Graphics card is not seated properly or is bad, or system board is bad. NOTE: DIMM 1 must unplug the...the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Reseat the graphics card. Power LED flashes Red ten times, once every second, followed by a two second pause, and the...Reseat DIMMs. Power on the system. 2. Replace third-party memory with HP memory. 4. Power on the system. 2.
...pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Graphics card is not seated properly or is bad, or system board is bad. NOTE: DIMM 1 must unplug the...the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Reseat the graphics card. Power LED flashes Red ten times, once every second, followed by a two second pause, and the...Reseat DIMMs. Power on the system. 2. Replace third-party memory with HP memory. 4. Power on the system. 2.
Quick Setup and Getting Started Guide Enhanced for Accessibility
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...a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Replace the graphics card. 3. Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps six times. (... at time (if multiple cards), then power on the system to see if fault goes away. 2. NOTE: DIMM 1 must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. 1. Replace third-party memory with HP memory. 4. Power on the system. 2. Replace ...
...a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Replace the graphics card. 3. Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps six times. (... at time (if multiple cards), then power on the system to see if fault goes away. 2. NOTE: DIMM 1 must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. 1. Replace third-party memory with HP memory. 4. Power on the system. 2. Replace ...
Hardware Reference Guide - dc5800 Microtower Model
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... installed, the connectors on the system board is inactive when a PCI Express x16 graphics card is installed in audio connector can be used at the same time. Rear Panel Components Table 1-3 Rear Panel Components 1 Power Cord Connector 6 RJ-45 Network ... Features ENWW The Line-in the computer. Some settings may need to be changed in the audio driver's control panel. The monitor connector on the card and the system board may vary by model. For information about setting the boot VGA controller, refer to use both connectors.
... installed, the connectors on the system board is inactive when a PCI Express x16 graphics card is installed in audio connector can be used at the same time. Rear Panel Components Table 1-3 Rear Panel Components 1 Power Cord Connector 6 RJ-45 Network ... Features ENWW The Line-in the computer. Some settings may need to be changed in the audio driver's control panel. The monitor connector on the card and the system board may vary by model. For information about setting the boot VGA controller, refer to use both connectors.
Illustrated Parts & Service Map: HP Compaq dc5800 Microtower Business PC
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... DMS-59 and TV (S-Video) outputs, LP 445743-001 Nvidia Quadro NVS290 256-MB PCIe graphics card 460815-001 DVI, SDVO graphics card, FH 398333-001 HP FireWire IEEE 1394 PCI card, 2 external, 1 internal port, FH 441448-001 Intel Pro 1000 PT Gigabit PCIe NIC, FH 398754-001 ReadyBoost module, 1 GB 462851-001 System boards with...-001 447310-001 419496-001 419497-001 457909-001 449980-001 440747-001 449979-001 440499-001 439995-001 449978-001 440754-001 439994-001 dc5800 Illustrated Parts & Service Map, MT Chassis 481403-001 page 2
... DMS-59 and TV (S-Video) outputs, LP 445743-001 Nvidia Quadro NVS290 256-MB PCIe graphics card 460815-001 DVI, SDVO graphics card, FH 398333-001 HP FireWire IEEE 1394 PCI card, 2 external, 1 internal port, FH 441448-001 Intel Pro 1000 PT Gigabit PCIe NIC, FH 398754-001 ReadyBoost module, 1 GB 462851-001 System boards with...-001 447310-001 419496-001 419497-001 457909-001 449980-001 440747-001 449979-001 440499-001 439995-001 449978-001 440754-001 439994-001 dc5800 Illustrated Parts & Service Map, MT Chassis 481403-001 page 2
Illustrated Parts & Service Map: HP Compaq dc5800 Microtower Business PC
Page 4
...HP Insight Diagnostics Offline Edition. 8. RTC battery may be used in and heatsink is displayed when you that each screen of chassis fan. 2. If problem persists, replace RTC battery. 163-Time & Date Not Set Invalid time or date in missing. Press the F1 key to the Customer Support Center. Replace graphics card...Ensure that shipped with a module conforming to COM2. • Both external and internal serial ports are recognized by 1. dc5800 Illustrated Parts & Service Map, MT Chassis 481403-001 page 4 NOTE: The download includes instructions on the computer. ...
...HP Insight Diagnostics Offline Edition. 8. RTC battery may be used in and heatsink is displayed when you that each screen of chassis fan. 2. If problem persists, replace RTC battery. 163-Time & Date Not Set Invalid time or date in missing. Press the F1 key to the Customer Support Center. Replace graphics card...Ensure that shipped with a module conforming to COM2. • Both external and internal serial ports are recognized by 1. dc5800 Illustrated Parts & Service Map, MT Chassis 481403-001 page 4 NOTE: The download includes instructions on the computer. ...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 191
... 3. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 191.) 3. Replace the system board. Replace the graphics card (if possible). 510-Flash Screen Image Corrupted Flash Screen image has errors. Replace CPU fan. 512-Chassis, Rear Chassis, or ...chassis fan. 2. have malfunctioned. Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 3. Reseat the graphics card (if applicable). 2. POST Numeric Codes and Text Messages 183 Reconnect keyboard with the latest BIOS image. 511-CPU, CPUA, or CPUB...
... 3. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 191.) 3. Replace the system board. Replace the graphics card (if possible). 510-Flash Screen Image Corrupted Flash Screen image has errors. Replace CPU fan. 512-Chassis, Rear Chassis, or ...chassis fan. 2. have malfunctioned. Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 3. Reseat the graphics card (if applicable). 2. POST Numeric Codes and Text Messages 183 Reconnect keyboard with the latest BIOS image. 511-CPU, CPUA, or CPUB...
Service Reference Guide: HP Compaq dc5800 Business PC
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... is plugged onto the system board header. Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Third-party graphics card may be causing a Remove third-party graphics card to see if the processor fan spins. If the fan is properly seated but the fan does not spin, then replace the...
... is plugged onto the system board header. Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Third-party graphics card may be causing a Remove third-party graphics card to see if the processor fan spins. If the fan is properly seated but the fan does not spin, then replace the...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 197
.... Reseat the graphics card. 2. Replace...HP memory. 4. Beeps stop after fifth iteration but LEDs continue until problem is solved. Beeps stop after fifth iteration but LEDs continue until problem is causing the problem by a two second pause. Replace the graphics card...party memory with the latest BIOS image. For systems with a graphics card: 1. Beeps stop after fifth iteration but LEDs continue until problem...second, followed by a two second pause. Pre-video graphics error. For systems with integrated graphics, replace the system board. Red Power LED flashes ...
.... Reseat the graphics card. 2. Replace...HP memory. 4. Beeps stop after fifth iteration but LEDs continue until problem is solved. Beeps stop after fifth iteration but LEDs continue until problem is causing the problem by a two second pause. Replace the graphics card...party memory with the latest BIOS image. For systems with a graphics card: 1. Beeps stop after fifth iteration but LEDs continue until problem...second, followed by a two second pause. Pre-video graphics error. For systems with integrated graphics, replace the system board. Red Power LED flashes ...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 219
...sliding control to resume from standby mode. Cause Solution On systems with Intel integrated graphics, the integrated graphics cannot be enabled if there is corrupted; System ROM is a graphics card in graphics card connector, plug the monitor cable into the wrong connector. Monitor settings in the ... is not turned on and the monitor light is plugged into the graphics card connector on . The cable connections are enabled. Monitor cable is not on the back of the Desktop Management Guide for more information You are not compatible with the 1. ...
...sliding control to resume from standby mode. Cause Solution On systems with Intel integrated graphics, the integrated graphics cannot be enabled if there is corrupted; System ROM is a graphics card in graphics card connector, plug the monitor cable into the wrong connector. Monitor settings in the ... is not turned on and the monitor light is plugged into the graphics card connector on . The cable connections are enabled. Monitor cable is not on the back of the Desktop Management Guide for more information You are not compatible with the 1. ...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 220
... fifth iteration but LEDs continue flashing.) Cause Solution System board failure (ROM detected failure prior to video). Reseat the graphics card. Cause Solution Monitor without energy saver capabilities is securely connected to isolate the faulty module. 3. Cause The brightness and... contrast controls are not properly connected. Replace third-party memory with HP memory. 4. Solution Adjust the monitor brightness and contrast controls. Replace the graphics card. 3. Blank screen and the power LED flashes Red six times, once every second, followed...
... fifth iteration but LEDs continue flashing.) Cause Solution System board failure (ROM detected failure prior to video). Reseat the graphics card. Cause Solution Monitor without energy saver capabilities is securely connected to isolate the faulty module. 3. Cause The brightness and... contrast controls are not properly connected. Replace third-party memory with HP memory. 4. Solution Adjust the monitor brightness and contrast controls. Replace the graphics card. 3. Blank screen and the power LED flashes Red six times, once every second, followed...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 221
... or the monitor may be degaussed. Image is disconnected. Connect the video cable between the monitor and computer. Change the monitor supports. Graphics card is broken up, rolls, jitters, or flashes. Degauss the monitor. The picture is bad. Cause Solution Video resolution and refresh rate ...is securely connected to a supported setting then restart the computer so that the computer power is not capable of the image. Replace the graphics card. "Out of Range" displays on screen. Be sure the monitor cable is in the upgrade kit. Solution Press the monitor's Menu...
... or the monitor may be degaussed. Image is disconnected. Connect the video cable between the monitor and computer. Change the monitor supports. Graphics card is broken up, rolls, jitters, or flashes. Degauss the monitor. The picture is bad. Cause Solution Video resolution and refresh rate ...is securely connected to a supported setting then restart the computer so that the computer power is not capable of the image. Replace the graphics card. "Out of Range" displays on screen. Be sure the monitor cable is in the upgrade kit. Solution Press the monitor's Menu...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 222
...; or unable to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad. 1. Manually synchronize the Clock and Clock Phase onscreen display functions. Clicking noise ... All Programs > Accessories > System Tools > Character Map. Select the monitor's Auto-Adjustment option in and out of the graphics card. 2. Replace the graphics card. You can copy the symbol from inside a flat panel monitor. faint vertical bars; Cause Solution Flat panel monitor's internal ...
...; or unable to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad. 1. Manually synchronize the Clock and Clock Phase onscreen display functions. Clicking noise ... All Programs > Accessories > System Tools > Character Map. Select the monitor's Auto-Adjustment option in and out of the graphics card. 2. Replace the graphics card. You can copy the symbol from inside a flat panel monitor. faint vertical bars; Cause Solution Flat panel monitor's internal ...
Service Reference Guide: HP Compaq dc5800 Business PC
Page 229
... 221 NOTE: DIMM 1 must unplug the computer power cord before attempting to see if fault goes away. 2. Replace the graphics card. 3. For systems with a graphics card: is bad. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer...with integrated graphics, replace the system board. Reseat the graphics card. Replace the system board. Check each option card by removing the cards one at time (if multiple cards), then power on the system to reseat, install, or remove a DIMM module. 1. Replace third-party memory with HP memory....
... 221 NOTE: DIMM 1 must unplug the computer power cord before attempting to see if fault goes away. 2. Replace the graphics card. 3. For systems with a graphics card: is bad. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer...with integrated graphics, replace the system board. Reseat the graphics card. Replace the system board. Check each option card by removing the cards one at time (if multiple cards), then power on the system to reseat, install, or remove a DIMM module. 1. Replace third-party memory with HP memory....
Troubleshooting Guide
Page 29
... enabled if there is on . icon and select the Settings tab. Turn on the monitor and check that the monitor light is a graphics card in the following table. Check the cable connection from standby mode. Otherwise, the computer will shut down the power button for more than ...When attempting to reset the resolution. Cause Solution Monitor is not turned on and the monitor light is plugged into the graphics card connector on the back of the Desktop Management Guide for more information You are not compatible with the monitor and to the electrical outlet. rate as the ...
... enabled if there is on . icon and select the Settings tab. Turn on the monitor and check that the monitor light is a graphics card in the following table. Check the cable connection from standby mode. Otherwise, the computer will shut down the power button for more than ...When attempting to reset the resolution. Cause Solution Monitor is not turned on and the monitor light is plugged into the graphics card connector on the back of the Desktop Management Guide for more information You are not compatible with the monitor and to the electrical outlet. rate as the ...
Troubleshooting Guide
Page 30
...on the system. 2. Monitor does not function properly when used with HP memory. 4. Dim characters. Solution Adjust the monitor brightness and contrast controls. Replace DIMMs one at a time to the graphics card and the monitor. 24 Chapter 2 Troubleshooting Without Diagnostics ENWW Blank ... connected. Replace third-party memory with Disable monitor energy saver feature. Replace the system board. For systems with a graphics card: 1. Reseat the graphics card. Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause,...
...on the system. 2. Monitor does not function properly when used with HP memory. 4. Dim characters. Solution Adjust the monitor brightness and contrast controls. Replace DIMMs one at a time to the graphics card and the monitor. 24 Chapter 2 Troubleshooting Without Diagnostics ENWW Blank ... connected. Replace third-party memory with Disable monitor energy saver feature. Replace the system board. For systems with a graphics card: 1. Reseat the graphics card. Blank screen and the power LED flashes Red seven times, once every second, followed by a two second pause,...
Troubleshooting Guide
Page 31
Graphics card is not centered. Cause The monitor connections may be incomplete or the monitor may be incorrectly adjusted. Fluorescent lights or fans may be too close .... Change the monitor supports. Change requested resolution. Cause Position may not be degaussed. Cause Solution Monitor video cable is in the upgrade kit. Replace the graphics card. Table 2-6 Solving Display Problems (continued) Blurry video or requested resolution cannot be sure the monitors are set . The picture is securely connected to be loaded...
Graphics card is not centered. Cause The monitor connections may be incomplete or the monitor may be incorrectly adjusted. Fluorescent lights or fans may be too close .... Change the monitor supports. Change requested resolution. Cause Position may not be degaussed. Cause Solution Monitor video cable is in the upgrade kit. Replace the graphics card. Table 2-6 Solving Display Problems (continued) Blurry video or requested resolution cannot be sure the monitors are set . The picture is securely connected to be loaded...
Troubleshooting Guide
Page 32
...font you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is powered on . Clicking noise coming from inside a CRT monitor when powered on . Fuzzy focus; or ...when the monitor is bad. 1. Select the monitor's Auto-Adjustment option in the monitor's on and off, when going in and out of the graphics card. 2. Solution None. It is normal for some monitors to be 1. It is normal for the degaussing coil to make a clicking noise when turned...
...font you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is powered on . Clicking noise coming from inside a CRT monitor when powered on . Fuzzy focus; or ...when the monitor is bad. 1. Select the monitor's Auto-Adjustment option in the monitor's on and off, when going in and out of the graphics card. 2. Solution None. It is normal for some monitors to be 1. It is normal for the degaussing coil to make a clicking noise when turned...
Troubleshooting Guide
Page 39
...but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is identified, remove and replace bad option card. 3. Replace the graphics card. 3. Check each option card by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but ...LEDs continue flashing.) Cause Solution Bad option card. 1. For systems with HP memory. 4. ENWW Solving Hardware Installation Problems 33 Table 2-11...
...but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is identified, remove and replace bad option card. 3. Replace the graphics card. 3. Check each option card by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but ...LEDs continue flashing.) Cause Solution Bad option card. 1. For systems with HP memory. 4. ENWW Solving Hardware Installation Problems 33 Table 2-11...
Troubleshooting Guide
Page 58
... the system board. 52 Appendix A POST Error Messages ENWW Replace keyboard. 303-Keyboard Controller Error I/O board keyboard controller. 1. Replace the graphics card (if possible). 510-Flash Screen Image Corrupted Flash Screen image has errors. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS ... the latest BIOS image. 511-CPU, CPUA, or CPUB Fan not Detected CPU fan is attached and turned on. 4. Reseat the graphics card (if applicable). 2. chassis fan. 2. Replace chassis, rear chassis, or front chassis fan. 514-CPU or Chassis Fan not Detected CPU...
... the system board. 52 Appendix A POST Error Messages ENWW Replace keyboard. 303-Keyboard Controller Error I/O board keyboard controller. 1. Replace the graphics card (if possible). 510-Flash Screen Image Corrupted Flash Screen image has errors. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS ... the latest BIOS image. 511-CPU, CPUA, or CPUB Fan not Detected CPU fan is attached and turned on. 4. Reseat the graphics card (if applicable). 2. chassis fan. 2. Replace chassis, rear chassis, or front chassis fan. 514-CPU or Chassis Fan not Detected CPU...
Troubleshooting Guide
Page 62
.... 2. Ensure the heatsink is plugged onto the system board header. Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Third-party graphics card may be causing a Remove third-party graphics card to see if the processor fan spins.
.... 2. Ensure the heatsink is plugged onto the system board header. Table A-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Third-party graphics card may be causing a Remove third-party graphics card to see if the processor fan spins.